Oceanfront House Casa Ganesh upto 8 people included in the rate | Private pool
Check availability

Reviews of Casa Ganesh Tulum

2.5 out of 5
Casa Ganesh Tulum
Carretera Boca-Paila Km 7.6, Tulum, QROO

Reviews

8.8

Excellent

Rating 10 - Excellent. 76 out of 120 reviews" "
Rating 8 - Good. 29 out of 120 reviews" "
Rating 6 - Okay. 6 out of 120 reviews" "
Rating 4 - Poor. 3 out of 120 reviews" "
Rating 2 - Terrible. 6 out of 120 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Umair

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and is in a good location on the beach. Rooms were clean and the small things such as USB plugs and filtered water in the room were nice touches.
Stayed 3 nights in Apr 2024

8/10 Good

Krystle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again. Beautiful vila! Sandra is very helpful!
Stayed 4 nights in Apr 2024

10/10 Excellent

olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sandra, at Reception, was particularly helpful. When I had a problem with my lock, she looked into it immediately; when I had a problem with my Taxi, she ordered one up for me; she even offered me an iron if I needed it. The only thing I would emphasize to first time users is that, as previous reviewers have said, the property is right next to a very popular and very loud nightclub venue and the noise will continue till one or two in the morning. Sandra mentioned to me that the nightclub is closed Monday Tuesday and Wednesdays. Be prepared to use your White Noise machine. Other than that, everything was perfect with the property in terms of location, air-conditioning, etc. One other warning, the power is turned off for maintenance between one and 3 PM every day.
Stayed 4 nights in Mar 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing service and beautiful hotel, wish they had restaurant service.
Stayed 1 night in Mar 2024

10/10 Excellent

Derek, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with that beautiful, private beach. The staff was very helpful and always on top of everything. Would definitely stay here again!
Stayed 3 nights in Jan 2024

10/10 Excellent

Yuny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Jan 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is small beautiful boutique on the beach. It is beautiful and well maintained. The little porch with chairs and decor are gorgeous. The rooms are nice and have simple but chic decor. I certainly will stay at Casa Genash again.
Stayed 1 night in Jan 2024

10/10 Excellent

Pamela, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me quede en Casa Ganesh y la verdad que fue fenomenal . El lugar esta hermoso , cerca de todo !!! Sandra se merece 10 estrellas , es super linda y me ayudó con reservaciones y super atenta es todo un ángel !! Super recomiendo y claro que me vuelvo a quedar sin pensarlo .

10/10 Excellent

Steven Vincent Gordon Sonny

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Sandra the hotel host was the best. Would stay here again just because of her!
Stayed 7 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chill spot
Loved the property for how small, relaxed, no-frills but nicely and more than adequately done, chill it was. Sandra (host/reception) and Fernando (with reservations) were very helpful! Yes, you get a little noise until like 1 AM, but it is not so bad that you can't sleep. It was almost a non-issue for us, also traveling with our pet dog.
Stayed 1 night in Dec 2023

10/10 Excellent

Cristina

Stayed 1 night in Nov 2023

10/10 Excellent

Sharad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property manager and staff was perfect friendly reliable the best
Stayed 5 nights in Aug 2023

10/10 Excellent

Erik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: - Great AC - Excellent WiFi - Great bathroom, awesome water pressure, and plenty of bath and beach towels - Comfy bed - Daily turndowns - Security box - Coffee/Tea offered in the AM and a large tank of drinking water provided - Beautiful aesthetic in room and on grounds - Great little beach with 4 double loungers - Nice respite from the enormous, loud/busy day clubs - Central location - Middle of Tulum beach - Bike rentals were easy and priced well - Super, super helpful front desk Cons: - No fridge - This was the biggest draw back as it can get quite warm and thus difficult to keep drinks cold. - Mosquitos - It’s the jungle, not a lot you can do about this. It was by no means overwhelming, but there were a few about at any given time. We swatted and kept bug spray handy - While it was exactly enough for us, the room is not very spacious - Noise - Construction: Closing soon for a month to finish building a restaurant. Street noise: Almost a nonissue, but worth mentioning. Both were easily and effectively solved with ear plugs. - Big windows open to common walk way. While there wasn’t a lot of foot traffic, there were enough folks to have to keep the blinds drawn while we were inside during the day. Only an issue for 1st floor guests We stayed at a few hotels during this trip. This was better than a couple of the other more expensive options. Very, very pleased!
Stayed 4 nights in Jul 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is set back off the road and feels like your private oasis. Directly on the water feet in the sand, we loved it. Staff I interacted with were kind and very helpful and a delight.
Stayed 3 nights in Jul 2023

10/10 Excellent

JOEL, houston

Stayed 1 night in Jul 2023

10/10 Excellent

Hussain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Rubicel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I really liked the style of the hotel room. Very clean and just a few steps from the beach. Everything is walking distance. The sculpture “Ven a La Luz” is less than a 5 minute walk.
Stayed 2 nights in Jun 2023

6/10 Okay

Joseph Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in May 2023
Response from David Cantú GM on 3 Jun 2023
Thank you, your feedback is really important to us, here in Casa Ganesh hope you can allow us to host you again shortly.

10/10 Excellent

sedi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service.
Stayed 7 nights in Apr 2023
Response from David Cantú GM on 12 May 2023
Thank you so much, Casa Ganesh hope to see you shortly to pamper you once again

10/10 Excellent

Josselin

Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing
Stayed 3 nights in Apr 2023
Response from Casa Ganesh Family on 1 May 2023
Hi Joselin,Thank you very much for staying here with us! Your feedback is very important to us.We look forward to welcoming you back soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All you need to know: hotel Ganesh is a hidden gem! My husband and I stayed at hotel Ganesh and truly had an amazing stay. It was our first time visiting Tulum and Mexico in general. To be honest, I was a little nervous for our stay after hearing about the reviews regarding the loud music since I am a very light sleeper and like to go to bed early. So if you are worried about that, don’t be! Once you’re inside your room it’s quiet and we were able to stay asleep no problem. The hotel is located in a prime location, right next to multiple restaurants and beach clubs which makes it convenient to explore by foot. You also get access to multiple beach clubs for free which is a plus. The staff onsite is amazing (shoutout to David!) any questions we had we could text them thru whatsapp & they also provide great recommendations for cenotes, restaurants and other outdoor activities. Book your stay now, you won’t regret it!!
Stayed 3 nights in Feb 2023
Response from Casa Ganesh Family on 13 Mar 2023
Dear Guest,Thank you very much for staying here with us! Your feedback is very important to us.We are pleased to know that you enjoy each of the spaces, on behalf of each one of us, thank you very much for taking the time to put your comments and be a reference for other new travelers.We look forward to welcoming you back soon!

8/10 Good

Yendi Nalleli Cuevas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
En general la estancia fue tranquila, lo único es que no cuentan con estacionamiento por si llevas carro tienes que pagar parking. No cuenta con restaurant pero hay opciones alrededor. Personal muy amable. Locación perfecta!
Stayed 3 nights in Feb 2023
Response from Familia Casa Ganesh on 2 Mar 2023
Hola Yendi!Muchas gracias por haberte hospedado con nosotros!Agradecemos mucho su calificación y comentarios.Esperamos que nos vuelvan a visitar muy pronto!

8/10 Good

Ashley

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
I love how the property is located near restaurants and beach clubs. Really convenient. I hated the mosquitoes in the room. Soooooo annoying. Constantly got bit at night while sleeping. The service was great and whatever we needed the front desk rep made sure we had. Very good service. I would recommend this villa if you want to party all night. If you’re looking to relax and getaway this hotel is not for you. Oh, also the air conditioning is only on from 6pm-10am. Just a heads up
Stayed 3 nights in Feb 2023
Response from Reservations Team on 27 Feb 2023
Dear Ashley,Thank you very much for staying here with us! Your feedback is very important to us, and be a reference for other guests.We look forward to welcoming you back soon!

10/10 Excellent

william

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2023
Response from Reservations Team on 16 Feb 2023
Hi Willliam,Thank you very much for staying here with us! Your feedback is very important to us.We look forward to welcoming you back soon!

10/10 Excellent

Jose

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walk up beach was the best!
Stayed 4 nights in Jan 2023
Response from Reservations Team on 26 Jan 2023
Thank you very much for staying here with us!Your feedback is very important to us.We look forward to welcoming you back soon!

8/10 Good

Alaina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice no-frills hotel on the beach. Great location if you enjoy the party scene. The team was accommodating and provided great customer service.
Response from Ana - Reservaciones on 6 Jan 2023
Hola Alaina,Thank you very much for staying here with us! Your feedback is very important to us.We look forward to welcoming you back soon!

2/10 Terrible

Mark

10/10 Excellent

Gabriella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very close to the beach. You are walking distance to all the great restaurants and day clubs. Rooms are small, but comfortable. There isn't any room service or TV's, but that's the beauty of being in Tulum. You are next to a lively restaurant, so if you're an early sleeper this is not your hotel.
Response from Ana - Reservaciones on 6 Dec 2022
Hola Gabriella!Thank you very much for staying here with us! Your feedback is very important to us.We look forward to welcoming you back soon!

6/10 Okay

Noemi

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Adriana

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Belkis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place! Small but cozy. Is close to everything! The staff was friendly
Stayed 3 nights in Jun 2022
Response from Rodrigo Azcorra - Front Desk Manager on 9 Jun 2022
Dear Belkis, It was a pleasure to host you and your family during your stay in Tulum! Thank you for choosing us for your birthday celebration. Hopefully will see you soon.

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities
Cute small hotel. Located in a great spot by popular bars and restaurants. The hotel will get you into a few beach clubs for free which was nice. The staff was beyond amazing! They very attentive, helpful, resourceful, and speak great English. They made my stay very easy. The hotel and area is very safe. My only con is the hotel was under construction and isn't as nice as the hotels in the surrounding area. But you get what you pay for. Good deal for the price. I would recommend for the budget traveler that has a taste for the finer things.
Stayed 4 nights in May 2022
Response from Ana - Reservations on 17 May 2022
Dear Kirsten, It was a pleasure for all of us to host you! Thank you for highlighting the charm of the hotel and the quality of our staff. We look forward to welcoming you back soon!

4/10 Poor

Saqib

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Other reviews are correct- it is way too loud to get any rest during the day. Blaring music from noon to 7:00 PM. The property should be much cheaper due to this but still charges high rates as if this wasn’t a serious issue. Also their beach front is a JOKE, but they do offer free entry to multiple beach clubs which somewhat makes up for this. I will say the staff is phenomenal though.
Stayed 3 nights in May 2022
Response from Ana - Reservations on 10 May 2022
Dear Saqib, It was a pleasure for all of us to host you! Thank you for highlighting the quality of our staff. Tulum has been in constant growth, so being in one of the most central areas there is a lot of movement and a lot of nightlife; we regret that you have not rested well due to the music from the restaurant next to us. Thank you again for your comments and we hope you come back soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Rodrigo was absolutely AMAZING. Extremely helpful in all aspects. The rooms were very clean and eco chic. Do not recommend if you are looking for a quiet stay, it is loud at all hours due to the prime location. Otherwise very happy with this hotel.
Stayed 3 nights in Apr 2022
Response from Ana - Reservations on 13 Apr 2022
It was a pleasure for all of us to host you! Thank you for highlighting the charm of the hotel and the quality of our staff. Tulum has been in constant growth, so being in one of the most central areas there is a lot of movement and a lot of nightlife. Thank you again for your comments and we hope you come back soon!

8/10 Good

CARLOS, Key Biscayne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We loved the staff and the room at Casa Ganesh. It was a good location and room was nice, confortable and clean. Linens and towels were great as well as the mattress but the pillows where hard as rocks and big as a carry-on bags. A/C was perfect. Construction noise early in the morning on weekdays was awful though I understand this problem is the same everywhere in Tulum. Another item that is important to note is that this hotel doesn't have a restaurant which to me is somewhat uncomfortable specially in the mornings for breakfast. Staff was wonderful.
Stayed 3 nights in Mar 2022
Response from Ana - Reservations on 7 Mar 2022
Thank you very much for staying here with us! Your feedback is very important to us. We look forward to welcoming you back soon!

6/10 Okay

Carolanne, Fairfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We loved the staff at Casa Ganesh. It was a good location and room was nice. But, the blaring music and thumping that kept us up until 3:30 each night was awful. We stayed in a room on the second floor with a thatched roof. There was no way to stop the music from coming in. Everything else was so great about this place but, the loud music. I originally booked it because other hotels said they were loud and this one did not. But, they're building all around Tulum so these places may have just popped up. Rodrigo was wonderful and the rest of the staff too. It's too bad, I would have loved to go back.
Stayed 4 nights in Feb 2022
Response from Ana - Reservations on 27 Feb 2022
Hola Carolanne! We really appreciate your feedback! Hopefully we will see you back here soon!

6/10 Okay

Gerraya

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2022

8/10 Good

Leith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Ana - Reservations on 27 Feb 2022
Hola Leith! We would like to thank you for rated us! Hopefully we will see you back here soon!

2/10 Terrible

Samantha

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
probably the worst place I’ve stayed. Starting with the fact that the toilet didn’t work when we first arrived. The music from all the clubs around was shaking the building until 1:30 or 2 am. The hotel worker said it would stop at 10 and it turns out that it doesn’t stop at 10, the hotel workers go home by 10. They ignored my messages and I ended up booking another place. They also ignore Expedia and didn’t offer to change anything or any sort of partial refund. Super sucks to be in a situation like that when you’re on vacation. The clubs totally ruin the beautiful beach there
Stayed 2 nights in Dec 2021

10/10 Excellent

Trevor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay here was awesome. The staff were very attentive, checking in and seeing if we needed anything. Security was top notch, and they even arrange for security to be on site early when we were leaving to help us with our bags. Highly recommend!
Stayed 6 nights in Dec 2021

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The house was amazing and Rodrigo and Ross (staff managers) were so wonderful and helpful! They booked all of our restaurant reservations and transportations for all our excursions. Any problems we had I just WhatsApp-Ed them and they quickly resolved it. Casa Ganesh is super convenient to all the excitement and great restaurants Tulum has to offer. I couldn’t recommend this place more!
Stayed 3 nights in Dec 2021

8/10 Good

Kellen

Stayed 2 nights in Dec 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great small hotel in the perfect location
Stayed 4 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's tucked away between lots of restaurants and beach clubs. I loved how quiet the rooms are away from other guests and I felt very safe and the staff were very kind and accommodating.
Stayed 4 nights in May 2021

10/10 Excellent

Yatham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful beach get home
Absolutely magical place. Every one was so kind and nice. Wonderful to have AC at night. They make sure everything was taken care of. Even put a pale to wash your feet from the beach. Has its own little private beach. Love the place.
Stayed 3 nights in May 2021

8/10 Good

Verified traveller

Stayed 5 nights in May 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lackluster Experience
I was really underwhelmed by this hotel. The service was terrible, the air conditioning barely worked and the staff was not pleasant. I understand that we are in the middle of a global pandemic but the level of service I received with the price I paid per not does not warrant me coming back.
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location! Centrally located surrounded by restaurants and shops. Amazing view from the rooms and easy access to the beach. Staff is great and super friendly. The guy at the front desk is excellent!!
Stayed 1 night in Apr 2021
Response from Francisco on 4 May 2021
Thank you so much for the amazing review, We will share this review with all staff, especially the front desk. And again, thank you so much, hope to see you again here at Casa Ganesh

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa Ganesh is a little sanctuary and very centrally located to majority of places you’d want to go. The staff is super friendly and helpful
Stayed 5 nights in Mar 2021
Response from Francisco on 4 May 2021
Thank you so much for this amazing review, we will share this review with all staff, the most important part of the hotel. Hope to see you soon here at Casa Ganesh Best regards