Reception

Reviews of Best Western Plus Toronto Airport Hotel

3.5 out of 5
Best Western Plus Toronto Airport Hotel
5825 Dixie Rd, Mississauga, ON

Reviews

8.0

Very good

Rating 10 - Excellent. 950 out of 2210 reviews" "
Rating 8 - Good. 654 out of 2210 reviews" "
Rating 6 - Okay. 278 out of 2210 reviews" "
Rating 4 - Poor. 167 out of 2210 reviews" "
Rating 2 - Terrible. 161 out of 2210 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Malabika

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for access to hwy’s
Stayed 2 nights in May 2024

10/10 Excellent

Rob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter left her toy in the room and the fine lady mailed it to us here in Newfoundland. We booked BW again the next week for a birthday party. Thanks Best Western for making my daughters day.
Stayed 1 night in May 2024
Response from - Management on 24 May 2024
Thank you for taking the time to leave comments on our hotel. We hope to see you again soon at our establishment.. and we are delighted to make your daughter's day. That is the service we strive for.

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean and will be definitely be returning
Stayed 1 night in May 2024
Response from - Management on 21 May 2024
Thank you for taking the time to provide feedback on our hotel. We hope to see you again soon in our establishment.

6/10 Okay

Samyag

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property and staff.
Stayed 1 night in May 2024
Response from - Management on 21 May 2024
Thank you for taking the time to provide feedback on our hotel. We hope to see you again soon in our establishment.

10/10 Excellent

janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from - Management on 21 May 2024
Thank you for taking the time to provide feedback on our hotel. We hope to see you again soon in our establishment.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from - Management on 21 May 2024
Thank you for taking the time to provide feedback on our hotel. We hope to see you again soon in our establishment.

6/10 Okay

Carleigh

Disliked: Cleanliness
Was okay would stay hear again tho
Stayed 1 night in May 2024
Response from - Management on 20 May 2024
Thank you for taking the time to provide feedback on our hotel. We hope to see you again soon in our establishment

8/10 Good

Tammy

Stayed 1 night in May 2024
Response from - Management on 20 May 2024
Thank you for taking the time to provide feedback on our hotel. We hope to see you again soon in our establishment.

8/10 Good

Allan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Comfortable room and clean modern bathroom
Stayed 1 night in May 2024
Response from - Management on 20 May 2024
Thank you for taking the time to provide feedback on our hotel. We hope to see you again soon in our establishment

10/10 Excellent

christelle, Sarasota

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parfait pour passer une nuit près de l’aéroport. Très propre, personnel agréable, piscine pour se détendre et navette pour l’aéroport.
Stayed 1 night in May 2024
Response from - Management on 20 May 2024
Thank you for taking the time to provide feedback on our hotel. We hope to see you again soon in our establishment

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from - Management on 19 May 2024
Thank you for taking the time to provide feedback on our hotel. We hope to see you again soon in our establishment.

6/10 Okay

Michelle

Travelled with partner
Liked: Staff & service
The staff was professional, helpful and attentive
Stayed 1 night in May 2024
Response from - Management on 17 May 2024
Thank you for taking the time to provide feedback on our hotel. We hope to see you again soon in our establishment.

10/10 Excellent

Shobhit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Stay
Stayed 1 night in May 2024
Response from - Management on 17 May 2024
Thank you for taking the time to provide feedback on our hotel. We hope to see you again soon in our establishment.

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport
Stayed 1 night in May 2024
Response from - Management on 20 May 2024
Thank you for taking the time to provide feedback on our hotel. We hope to see you again soon in our establishment

2/10 Terrible

Fadi

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2024
Response from - Management on 17 May 2024
Dear Fadi,We regret to see that your experience was not up to the mark. we want to clarify that ensuring customer satisfaction is our utmost priority. If we could improve any specific areas, your suggestions would be highly appreciated. We constantly strive to improve our service; your feedback is invaluable.Regards,Management

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in May 2024
Response from - Management on 17 May 2024
Thank you for taking the time to provide feedback on our hotel. We hope to see you again soon in our establishment.

8/10 Good

Cristi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The transportation was packed. Driver didn’t turn light on so we all had to find our way in the dark. The hotel seems okay but the driver needs spoken to and they could add a shuttle.
Stayed 1 night in May 2024
Response from - Management on 17 May 2024
Thank you for taking the time to provide feedback on our hotel. We hope to see you again soon in our establishment.

10/10 Excellent

SUSAN

Liked: Cleanliness, staff & service, property conditions & facilities
A lovely and spacious suite.
Stayed 1 night in May 2024
Response from - Management on 14 May 2024
Thank you for taking the time to provide feedback on our hotel. We hope to see you again soon in our establishment.

10/10 Excellent

Sherry

Travelled with group
Staff are very friendly and helpful the restaurant service was fantastix. Rooms are comfortable and clean.
Stayed 1 night in May 2024
Response from - Management on 13 May 2024
Thank you for taking the time to provide feedback on our hotel. We hope to see you again soon in our establishment.

8/10 Good

Gladys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from - Management on 20 May 2024
Thank you for taking the time to provide feedback on our hotel. We hope to see you again soon in our establishment

2/10 Terrible

Mary

Disliked: Staff & service
Stayed 1 night in May 2024
Response from - Management on 15 May 2024
Dear Mary,We regret to see that your experience was not up to the mark. we want to clarify that ensuring customer satisfaction is our utmost priority. If we could improve any specific areas, your suggestions would be highly appreciated. We constantly strive to improve our service; your feedback is invaluable.

10/10 Excellent

Herjot

Liked: Cleanliness, staff & service, property conditions & facilities
Very good and good price
Stayed 1 night in May 2024
Response from - Management on 10 May 2024
Thank you for taking the time to provide feedback on our hotel. We hope to see you again soon in our establishment.

10/10 Excellent

Lucinda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
As advertised. A great place to interrupt travel for a good rest.
Stayed 1 night in May 2024
Response from - Management on 9 May 2024
Thank you for taking the time to provide feedback on our hotel. We hope to see you again soon in our establishment.

10/10 Excellent

Carmel, Kelowna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and close to the airport
Stayed 1 night in May 2024
Response from - Management on 8 May 2024
Thank you for taking the time to provide feedback on our hotel. We hope to see you again soon in our establishment.

8/10 Good

Luis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient
Stayed 1 night in May 2024
Response from - Management on 8 May 2024
Thank you for taking the time to provide feedback on our hotel. We hope to see you again soon in our establishment.

2/10 Terrible

Moises

Disliked: Cleanliness, staff & service, property conditions & facilities
I made a reservation using my debit card and when I showed up for check in they told me I wasn’t able to use because I need a credit card but they charged me a day after anyway
Stayed 1 night in May 2024
Response from - Management on 13 May 2024
Dear Moises,We apologize if you experienced any inconvenience. Our establishment operates only on a credit card basis and does not accept cash or debit payments for a security deposit, your reservation was nonrefundable online and pre-paid. Once again we apologize if you experienced this.

10/10 Excellent

Yashira, Guaynabo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place, close to the airport
Stayed 1 night in Mar 2024
Response from - Management on 7 May 2024
Thank you for taking the time to provide feedback on our hotel. We hope to see you again soon in our establishment.

8/10 Good

Carmen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from - Management on 9 May 2024
Thank you for taking the time to provide feedback on our hotel. We hope to see you again soon in our establishment.

4/10 Poor

Steve

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
My wife and I wow having a drink we’re talking and had two phone calls from the front desk and a attendant come to the door saying that we were loud and occupants were complaining and in fact he could hear in the background that there was no ambient noise other than us talking. I have never encountered this problem in over 100 hundred days at 100 hotels, explain this to the individual was less than understanding. Shall we say?
Stayed 1 night in Apr 2024
Response from - Management on 7 May 2024
Dear Steve,Thank you for filling out the survey on your recent stay at our hotel.First and foremost, we deeply regret for your recent unsatisfactory experience with us. If a visitor complains about noise disturbances during his stay, we prioritize his comfort. We make every attempt to address any noise issues received from any of our visitors. You may be having a regular phone conversation and are unaware of how loud your voice is. I hope you appreciate that we must follow our protocol when it comes to guest comfort and compliance; once again, my apologies.

8/10 Good

Clayton

Liked: Cleanliness, property conditions & facilities
The only thing I didn’t like was it was very loud on the main level as I think there was maybe a team of some sort making racket very late at night as I went to bed at 12:30 AM and it was still pretty loud down there on the main level where I was Luckily I was able to fall asleep not sure what all was about
Stayed 1 night in May 2024
Response from - Management on 6 May 2024
Thank you for taking the time to provide feedback on our hotel. We hope to see you again soon in our establishment. Your comfort is very important to us, and I am very sorry for any noise disturbance that took place during your stay. We put our best efforts to follow through with any noise complaints we receive from all our guests. Again, my apologies.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was a breeze.
Stayed 1 night in May 2024
Response from - Management on 5 May 2024
Thank you for taking the time to provide feedback on our hotel. We hope to see you again soon in our establishment.

10/10 Excellent

Juan, WOODBURN

Stayed 1 night in May 2024
Response from - Management on 6 May 2024
Thank you for taking the time to provide feedback on our hotel. We hope to see you again soon in our establishment.

2/10 Terrible

Laura

Business traveller, Travelled with partner
Disliked: Staff & service, property conditions & facilities
The bathroom sink was clogged, breakfast was not well cooked, room felt so dirty and looked so outdated. For the price we paid we could have stayed at a better hotel for sure.
Stayed 1 night in May 2024
Response from - Management on 5 May 2024
Dear Laura,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered during your stay. We understand that we fell short in meeting your expectations and for that, we are deeply sorry.We are disheartened to read about your dissatisfaction with the condition of our property and the food ordered. We aim to provide a comfortable and pleasant experience for all our guests, and it's clear we missed that mark during your stay. Your feedback regarding the cleanliness and maintenance of our facilities, as well as the quality of our food, has been noted and will be shared with our management team for improvements.Your comfort and satisfaction are very important to us and we would like to assure you that we are taking necessary measures to prevent such situations in the future.

8/10 Good

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from - Management on 6 May 2024
Thank you for taking the time to provide feedback on our hotel. We hope to see you again soon in our establishment.

8/10 Good

jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from - Management on 6 May 2024
Thank you for taking the time to provide feedback on our hotel. We hope to see you again soon in our establishment.

8/10 Good

Janet

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Standard hotel with good rooms and proper functioning clean bathroom. Shower is good. Basically a stopover hotel.
Stayed 1 night in May 2024
Response from - Management on 5 May 2024
Thank you for taking the time to provide feedback on our hotel. We hope to see you again soon in our establishment.

10/10 Excellent

Pratuang

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in May 2024
Response from - Management on 9 May 2024
Thank you for taking the time to provide feedback on our hotel. We hope to see you again soon in our establishment.

2/10 Terrible

Debbie

Stayed 4 nights in Apr 2024

10/10 Excellent

ruth

Liked: Cleanliness, staff & service, property conditions & facilities
The shuttle to and from the property was very convenient and easy to find outside terminal 1 on the ground floor.(Stand by the S1 sign)
Stayed 1 night in May 2024
Response from Karen on 4 May 2024
Thanks for your feedback , we hope to see you soon.

6/10 Okay

Rui

Liked: Property conditions & facilities
For the price paid no complementary breakfast included.
Stayed 1 night in Apr 2024
Response from Karen on 4 May 2024
To keep our rates competitive and reasonable, we did not incorporate breakfast with it while giving guests an option to have breakfast as an add-on cost, rather than prepaid in the room rate.

4/10 Poor

Marlene

Terrible airport shuttle service
Stayed 1 night in Feb 2024
Response from Karen on 4 May 2024
We would appreciate your feedback about our shuttle service. While I cannot turn back time and fix the issues you faced, I want you to know that your comment is taken seriously and we will strive to improve.

10/10 Excellent

Rachelle

Disliked: Cleanliness, property conditions & facilities
Property is very dirty and no care taken in its cleanliness or appearance Had to change room upon arrival because first room was dirty
Stayed 1 night in Apr 2024
Response from - Management on 2 May 2024
We apologize for any housekeeping errors that occurred in your room during your visit. We want all of our guests to have a clean room and a comfortable stay, We also take the cleanliness of our rooms very seriously and, regrettably, your experience did not reflect that. Your feedback is incredibly valuable to us, and rest assured, we strive to improve our service continually to ensure each guest has a positive experience. once again we apologize for not exceeding your expectations.

2/10 Terrible

christina

Stayed 1 night in Apr 2024
Response from - Management on 20 May 2024
Dear Christina,We regret to see that your experience was not up to the mark. we want to clarify that ensuring customer satisfaction is our utmost priority. If we could improve any specific areas, your suggestions would be highly appreciated. We constantly strive to improve our service; your feedback is invaluable.Regards,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from - Management on 2 May 2024
Thank you for taking the time to provide feedback on our hotel. We hope to see you again soon in our establishment.

10/10 Excellent

Kahan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Apr 2024
Response from - Management on 29 Apr 2024
Thank you for taking the time to provide feedback on our hotel. We hope to see you again soon in our establishment.

4/10 Poor

Nathalia

Liked: Cleanliness
Disliked: Staff & service
The front desk ladies were so rude and not helpful at all specially when you exepect if you have questions they wpuld help you out and not have an attitude issue. Very sad as i wasnt from Toronto and it was my first time staying in a different city , there was 2 others at front desk that one was a young man with braids or twists i believe and a yound lady with very long hair they were amazing and super kind the other 2 attitudes horrible siervice by them they were 2 older ladies one with green eyes and the other was wearing a face mask wifi in my room was constantly getting cut off
Stayed 2 nights in Apr 2024
Response from - Management on 30 Apr 2024
We apologize for any substandard service you might have received from one of our staff at the front desk. In all instances, we always try our very best to accommodate any request from guests and I am very sorry if we fell short and let you down the last time you were here.More than anything, we always want them to feel our warmth during your stay and that you know you can count on us for any assistance you need.

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good location for a quick stop over. The restaurant downstairs is open until 1100pm, great for a late evening arrival.
Stayed 1 night in Apr 2024
Response from - Management on 27 Apr 2024
Thank you for taking the time to provide feedback on our hotel. We hope to see you again soon in our establishment.

10/10 Excellent

JiaTong

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, but slippers are not available
Stayed 1 night in Apr 2024
Response from - Management on 27 Apr 2024
Thank you for taking the time to provide feedback on our hotel. We hope to see you again soon in our establishment.

6/10 Okay

Peter

Liked: Cleanliness
Handy for the airport with transport bus. Hotel cancelled booking re credit card question without notifying me. Received upgrade which was appreciated. Room comfortable, food average.
Stayed 1 night in Apr 2024
Response from - Management on 26 Apr 2024
Thank you for taking the time to provide feedback on our hotel. We hope to see you again soon in our establishment.

8/10 Good

Miki

Stayed 1 night in Apr 2024
Response from - Management on 14 May 2024
Thank you for taking the time to provide feedback on our hotel. We hope to see you again soon in our establishment.