Indoor pool, 2 outdoor pools

Reviews of Complejo Blue Sea Puerto Resort compuesto por Hotel Canarife y Bonanza Palace

4 out of 5

Reviews

6.8
Rating 10 - Excellent. 40 out of 279 reviews" "
Rating 8 - Good. 104 out of 279 reviews" "
Rating 6 - Okay. 75 out of 279 reviews" "
Rating 4 - Poor. 46 out of 279 reviews" "
Rating 2 - Terrible. 14 out of 279 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

6.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Mark

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Amenities were good. food for full board was really good and good variety. The rooms themselves were good but definitely could do with a modern refresh.
Stayed 6 nights in Feb 2024

8/10 Good

John Edward

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Friendly staff, even though when we initially got to the hotel, they overbooked the hotel, and then had us stay a night at Blue Sea Costa Jardin, (which is at least 3km away) They said the "room wasnt ready" until after 3pm (suspiciously in line with a siesta) Did the same thing when we arrived at Puerto Resort. Overall the stay was nice, AC was terrible in the room, and basically was slightly better than sleeping outside. Food was great though.
Stayed 13 nights in Sep 2023

4/10 Poor

Natasha

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
You get what you pay for. We only stayed for 4 days and didn’t pay much thankfully. Hotel is clean but food was poor quality, lots of queuing for the bar. They allocate meal time slots but always chaotic and running out of plates/cups. Very limited food choice and very poor quality. We were all inclusive but only had the soft drinks/coffees at mealtimes. Coffee was like water and the options for outside were queues for a small bar and seating on flimsy plastic furniture. Loungers around the pool are all old, sagging so very uncomfortable Hotel is very outdated and needs some attention/refurbishment. Location was good - on the Main Street so easy to walk around shops/bars.
Stayed 3 nights in Nov 2022

8/10 Good

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was excellent but house keeping and receptionist was terrible not changing towel and some time forgot to put towels also the bed sheets not changed also room was so hot although the Cooling on but useless also the receptionist not make afford to understand what you want and not helping and don’t know speaking English I never come back to them or not recommend to any one ?!?!
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovey spacious room and views of both the sea and mountains.
Stayed 15 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 15 nights in Feb 2019

8/10 Good

Aidan

Liked: Cleanliness, property conditions & facilities, room comfort
Okay but there’s much better
Be careful they own 3 hotels all next door to each other but when you get to the hotel they might tell you you’re staying else where! Took them over 1 hour to figure out where we were staying! The car parking was FULL so had to park on the street (the main reason I booked was for the car park) and the air conditioning didnt work!!
Stayed 5 nights in Sep 2018

10/10 Excellent

Jennifer, Middlesex England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location
Friendly polite staff. Excellent night entertainment
Stayed 7 nights in Aug 2018

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BAD MANAGEMENT BAD SERVICE BAD ATTITUDE
I WOULD NOT STAY AT THIS HOTEL AGAIN SIMPLY DUE ATTITUDE OF THE MANAGEMENT THEY REFUSEBTO FACE UP TO THE RESPONSABILITY OFBTHEIR ACTIONS AND TRY TO SKIRT OVER BY OFFERING A CHEAP BOTTLE OF THEIR HOUSE CHAMPAGNE AND OFFER OF A FREE SPA I CHECKED IN ON A TUESDAY AND REQUESTED AT THIS POINT A INVOICE FOR PAYMENT THEY HAD TAKEN ON MY CREDIT CARD I WAS ADVISED TO COME BACK TOMORROW YES CAME BACK NO INVOICE AFTER THREE REQUESTS I ASKED TO SPEAK TO THE MANAGER AND SPOKE TO THE ASSISTANT MANAGER WHO IN CONFERENCE ADVISED THAT THEY DID NOT TAKE MY MONEY BUT A THIRD PARTY MIDDLEMAN DID AND THEY WERE NOT RESPONSABLE HAVING CHECKED WITH HOTELS P.COM AND CREDIT CARD COMPANY I KNOW THIS NOT TO SO I CALKED THE POLICE AND POLICE ATTENDED THE PROPERTY WHERE STILL CONTINUED TO SAY IT WAS NOT THERE RESPONSABILTY FURTHER CALLS FOLLOWED TO HOTELS.COM AND I FINALLY SPOKE TO MANGERESS WHOM STILL CONTINUED THINK THIS IS EXCEPTABLE SITUATION I HAD CANCEL MY CREDIT CARD AND CALL THE POLICE THERE MANAGEMENT DO NOT UNDERSTAND THE IMPLICATIONS OF MISTAKES STAFF ARE NOT TRAINED AND THINK THIS IS A EXCEPTABLE SITUATION I AM PRESENTLY WAITING COMPENSATION FROM BOTH HOTELS.COM AND HOTEL AS HAVE RUINED MY HOLIDAY PUT IN A STATE OF DEEP STRESS HOTEL DENIED MADE THE BOOKING AND THIRD PARTY TOOK PAYMENT CONCERNED ABOUT FRAUD I CONTACTED THE POLICE AND EVEN AFTER PRODUCING EVIDENCE STILL DENIED THE SITUATION DUE TO THIS I WOULD NOT RECOMMEND THIS HOTEL AS MY EXPERIENCE
Stayed 14 nights in Jul 2018

4/10 Poor

Agnie, London

Not a 4 star Hotel.
Hotel Blue Sea Puerto Resort service is not 4 star and having expected that level of service was disappointed. The staff knowledge on the services available was not uniform. Level of knowledge and professionalism among them was not consistent. The knowledge that they were in a hospitality industry seemed to have been missed by some staff. Some rarely smiled and as a guest did not always feel welcome. There appears to be very low morale among the staff which management really needs to urgently look into. I highly commend the waitress, unfortunately cannot remember her name, in the restaurant at the hotel and wish there were more like her. We do not plan to visit again.
Stayed 6 nights in Jan 2018

2/10 Terrible

KJ27, England

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is nothing like its advertised
This hotel is advertised as a 4 star hotel offering a range of spa treatments. This list details all the facilities that WERE NOT available and clearly have not been for some time. No Spa, No Sauna, No Turkish bath, No Spa Therapists, No massages, No body treatments. The whole hotel is very tired and in need of a total update, the rooms are old looking with views that are unacceptable. My single room looked out across a flat roof full of chimneys, the balcony received no sun at all therefore making the room cold. I asked for a room change, which was not given. I found a cockroach in my bathroom and on another occasion a cockroach running around in the corridor outside my room. These were reported. When reception staff were questioned about the lack of facilities they made out they did not know they were not working. It is clear from seeing these facilities that they have not been available to paying guests for months now. The hotel lobby has sofas for guests that any other person would have taken to a local recycling centre. They were old, dirty and falling apart. I booked this hotel based on it being 4 star and having the facilities they offered. I used Expedia to purchase this holiday. I put my trust in Expedia but they have let me down. So far they have offered me a £50 reduction upon the booking of another Expedia holiday!! Now why would i be booking another holiday with them when they have misled customers with this one?
Stayed 7 nights in Jan 2018

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A 4night stay
Room was spacious, clean and comfortable. Entertainment was average, bar could be noisy. Good facilities and nice gardens for relaxing. Plenty of sun beds.
Stayed 4 nights in Nov 2017

8/10 Good

Anna

Liked: Cleanliness, staff & service, room comfort
Value for money
Hotel doesn't look as nice as in pictures so first impression is not so great. Room is outdated with tiny old TV. Overall hotel was good value for what you pay. It's very clean, big room with balcony . Tasty food with great selection, clean heated swimming pool , very nice people and great service.

4/10 Poor

Lauren, England

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not a 4* hotel
We stayed at the Bonanza Palace for a week. For starters we arrived and we were sent around all 3 hotels before we could check in which was annoying. Staff were nice and friendly. Room very dated but clean, the worst part was the bed, which was literally that uncomfortable I had to take pain killers every morning for my aching joints, apart from that and the TV been something from the 1990s our towels were fresh everyday and bed made everyday. Food was very disappointing, cant say I had one nice meal, I survived on chips and pasta all week, puddings were more or less the same every night. Pool area was nice and clean and always enough sunbeds available. Entertainment staff were annoying one decided to splash me as I was getting into the pool which was not heated and freezing cold which I thought was rude and uncalled for. Good location and plenty to do outside of hotel. This hotel could of been a 4* 10 years plus ago, not anymore.

8/10 Good

jess

Liked: Cleanliness, property conditions & facilities
Nice hotel, good standard
Nice hotel, good pool area and clean, lovely breakfast just not great wifi connection, good location though

6/10 Okay

Maria

Liked: Staff & service
Very dated, great staff and food.
As other reviews have stated, the hotel is very dated. That said the hotel is clean, the staff are very helpful and the food was good.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel at reasonable price
Only one issue, pillows are really small, but to be fair, i am sure they would have given me extra pillows, I just didn't ask as was not that bothered about it

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean
On the hole a good hotel, the staff was very friendly, the room spacious and clean. The food was good the only fault was the cooked breakfast was cold. The night time entertainment in the hotel was so so! there is room for improvement. The location was good as there are a few shops and bars nearby. The pool area was good and there were plenty of sun beds.

6/10 Okay

Lewis

Liked: Cleanliness, room comfort
Reasonable for the money asked
Definitely not 4 star, but reasonable value. The "resort" is three hotels on the same road, with the main reception located at one of them. Facilities are fine, if uninspiring, food is plentiful and or decent quality, but a little repetitive. Nowhere near the beach, but a free shuttle is provided to the main coastal town. Would recommend, but know what you're getting.

6/10 Okay

ginie

Liked: Staff & service
Good enough for sleeping
The hotel is quite old on the rooms : old decoration and wardrobe, carpet on the floor. Before to arrive, i sent an email explaining i am allergic to dust and asked to have a perfect cleaning room. Nobody answered and when i arrived i had to ask to clean it again because of the dust on corners. The fridge was out of order and i had to ask twice to have a new one. However the good point was that the room was quiet and had a good view - luckily not on the noisy swimming pool area ( till 11pm at least). The breakfast was included and was quite disappointed : it seems to be only for english and german with a lot of sausages and beans. The bread was fresh though. I had to buy my own juice because the poor quality of it ( powder + water on a machine ). Some fresh fruits. We did not use the facilities they proposed ( swimming pool - spa - ... ) because we prefered to visit. Another bad point is the poor access to some facilities : we have to pay to use the safe on the room (!!) and for internet ( only free access next to the reception) I liked the situation of the hotel in the uplands : 20 min by foot to go to the sea via a lovely way - 5 min by foot to "la paz" where there are a lot of buses stop to travel everywhere in the island - 2min by foot to bar and restaurants ( not really spanish but better than nothing ) and tourists' shops - Not my kind of place to stay all day but if you like to stay at the pool and tan, that's a good place.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Wouldn't return
Would never return very ignorant staff . ! Only seen the cleaner if we asked for her ! As for the food it was never really hot even when we went down as soon as it was open as for the drinks well I barely had a drink because it was horrible , help yourself all inclusive never again , kids was helping themselves to all sorts of cocktails no one there to watch . Couldn't keep the room on and had to check out at 12 was told there was a shower room to wash before leaving but got laughed at when asked for somewhere to shower ! I would rate this hotel 2 stars . Not aloud inflatables in the pool or nothing no bat and ball nothing other than yourself ! Carpets was very dirty to ! Needs updated a lot . Hotel air con not good either only thing I couldn't fault was the view that was nice :)

6/10 Okay

Jairo, London

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Next time I book another hotel
I booked double bed but when i arrived there only single bed available. The TV very old and not work well and no remote control. The fridge was empty and the air conditioning not work. The shower no work properly was not in the right place for me to take shower bath falls down to hold I put some plastic there.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
no beach
Beds awful, rooms dated and need refurb, staff unhelpful, most people disappointed, in today's world wifi should be available more widely instead of just reception area. To find anything open after nine o'clock meant a cab ride, this resort only suits old people as no ,night life, whatsoever. very disappointed. Why did we fly into south Tenerife when hotel in north. It just meant more transfer time when we could have flown into north Tenerife. Also no reception in bonanza hotel which when people arrive it's very confusing. Only good thing was size of room, it was enormous. I paid for wifi in room but was very erratic so did not bother. Bars were not open when they should have been so why have a list of facilities?..... S

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel staffs were very good. But the room cleanness was the problem.

6/10 Okay

Verified traveller

Needs some refreshing.
Was very disappointed initially - room was ridiculously small and bed was so loud - every little move squeaked like mad. Requested a room change and after being told there was nothing was moved to what seemed like a suite compared to the other. TV is straight out of the 80's and with no remote and the bed clothes are cheap and nasty and only just fit the bed - they really need to spend on improving room items. Food was good but always the same and the rude german tourists made it a nightmare pushing in every time I was trying to get food or coffee. Don't think the buffet/inclusive scene is the way to go really. The grounds are nice but the pools are freezing - not sure I'd want to swim in them even in the summer. I'd be happy to pay a bit extra to have usable pools. Also whats the use of having lovely lawn everywhere that can't be used. Signs everywhere to stay off.

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Really grim
Tired and neglected with no attempt to make it more presentable. Condition of outdoor areas appalling...dead plants etc. Room big but hideous decor and the most uncomfortable bed We've ever tried to sleep on. Shower temp kept changing and got scorched several times. Air conditioning not working. Awful threadbare linen. No drink making facilities nor room service. No hot drinks in dining room. Food very good considering the price but dining room like a big canteen. Wifi charged for 25 euro and generally not available. A total rip off. Overall a really dreadful hotel!

6/10 Okay

dave, spain

Standerd nothing amazing but did the job
Nothing amazing food ok rooms dated staff quite friendly

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unable to get wifi in room
Paid extra for wifi but it would not work in room. Asked to be moved to a room where it would work but told not possible as hotel was full. Wifi in lobby terrible slow and unreliable. Complained about air conditioning and was told they only turn it on for 12 hours a day. Room was very hot at night. Had to open doors to balcony. Beds very uncomfortable. Would not stay here again.

6/10 Okay

Iryna, Scotland

Liked: Room comfort
Needs much improvement
The hotel can improve a lot by introducing basic services like a good animation team and a bit more interaction with the children (play games with them) . The rooms were cleaned ok but a couple of days were missed , rooms were a little dated as was the hotel .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Busy complex of three hotels
Good value hotel, our fifth floor room was spacious with a view from the balcony up the hillside to Teide. The bathroom was also very nice, but some thing has to give, we were there for four nights and our room was only made up once. We were staying in Canarife Palace and on the third day, the restaurant in our hotel was closed and we had to walk over to Bonanza Palace for our meals. Not a great inconvenience, it was warm outside, but it rained and the paving is a bit slippy. Breakfast and dinner are both buffet with a wide selection at both meals.

10/10 Excellent

Mariusz K.

Liked: Cleanliness, staff & service, room comfort
very good hotel and very friendly staff
was very nice and friendly in our hotel,beaurifull place and very hot, we want back our hotel.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

6/10 Okay

Emma, London

Liked: Cleanliness, staff & service, property conditions & facilities
Canarife hotel, blue sea Puerto resort
Clean hotel, great views from balcony, easy to get to town walking, helpful and pleasant staff, great breakfast buffet. No double beds, mattresses uncomfortable, some strange banging from air vents 24/7, was refused check in until I had paid to use the hotel computer and printer for 3 euros in order to print out my internet reservation which I had on my iPhone, my friend was able to check in without using the hotel computer and printer two days later so maybe the reception staff noticed my annoyance. Was able to use all of the three hotel facilities without any problem and minimal hassle from street sellers, Strombacher inn across the road tried to sell us some left over half drunken bottles of coca cola, the City bar on the other side of street was better.

8/10 Good

Paul, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Well located hotel
The room we were initially given had a poor outlook but we were relocated to a room with a wonderful outlook towards the mountains across a park. To get the kettle a deposit is required and the same applies to the tv remote control- apparently because they are often stolen, though given the clientele, this seems very unlikely. The rooms are generous and the breakfasts very satisfactory with plenty of fruit.

8/10 Good

J d, Belfast UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and good service
This is a nice hotel in a great resort.,We stayed all inclusive and the meals wer very good with a good choice of drinks and entertainment. We had the option to use three different hotels adjacent to each other, all with good facilities. I would recommend it. One slight negative was that it was up a steep hill to walk back from the resort centre

4/10 Poor

Tomas, Tenerife, Spain

Disliked: Cleanliness, staff & service
Four stars, could be better!
you should always ask to bring towels in the room, as there are sometimes placed in only one or two towels for two persons.ou should always ask to bring towels in the room, as there are sometimes placed in only one or two towels for two persons. spent at this hotel one week. I had all inclusive option and that was my the worst choice. For breakfast,lunch and dinner was a lot of food, but it was not really tasty. For snacks was burgers,sandwiches. . . Cocktails was making from machine taste like lemonade. You should always ask to bring towels in the room, as there are sometimes placed in only one or two towels for two persons.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with amazing views
We stayed here for a week in Oct. Our room was on the 6th floor with the most amazing views, courtesy bus to local town centre was a bonus, only complaint was we were half board and you could not buy snacks on the premises (think you could purchase drinks) overall great holiday would go back again

8/10 Good

Peter, london

Liked: Cleanliness, staff & service, room comfort
Good location and easy parking
We have stayed here a couple of times, for the price I think its good value for the bed and breakfast option so I can't rate the all inclusive plus since we travel here often we know some of the best local restaurants all in the la paz district. The hotel is spotless but not modern like other locations south on the island. I saw families with children but think you could find somewhere more suitable for a few more euros. The breakfast buffet was average and as we like decent coffee we walked up the road to Molinos for excellent proper coffee. The rooms were spotless with older decor but personally this decor added to the experience because we like the charm and not looking for ultra modern. The pool area is lovely and also an eye opener with the dress of some of the many German tourists. Also a notice asking customers not to reserve sun beds with towels . The entertainers were excellent but very much for an older crowd , however for me it was perfect especially the very talented piano player named Luis. Overall will return but would like better wifi the tv I can't rate but it was extra with free bbc 24 hour .

8/10 Good

pettle, london

Liked: Cleanliness, property conditions & facilities, room comfort
loved room on 6th floor. wonderful views
loved room on 6th floor - good lift system. great view of mountains and volcano - lovely at night with all the lights.. would recommend it . enjoyed breakfasts and occasional lunch - dinner was sometimes disappointing with odd meat choices but always something to enjoy.. great value at all day snack bar - excellent choices. very generous and enjoyed stay. good family entertainment.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a nice surprise!
After a number of questionable reviews I wasn't sure what to expect. The hotel was clean and well maintained. The staff friendly and extremely helpful. The facilities were reasonably good and the food was fine for an all inclusive resort. Overall, I thought the resort offered good value for money and was only shortish walk to the town centre. Definitely a good week's holiday. Would recommend to others.

4/10 Poor

H. Serafin, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don''t go there!
Stains in the carpet, shabby lobby furniture, strange noices in the night, skimpy pillows and blankets, uncomfortable mattress... lobby staff needs language skills...two reception employees told me there is no shuttle survice, a third one asked if I had a reservation for it. When making the reservation, I was told there was shuttle service to the airport! On the plus side is the generous, included breakfast.

4/10 Poor

Blue, T

Disliked: Staff & service, property conditions & facilities, room comfort
Bad,bad...
No air conditioning, no towels, mattresses very hard. Pillows too flat. No amenities. Need to carry luggage for at least half a block. No WiFi really bad overall

8/10 Good

Marika, Finland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superior room was good and spacious
Good hotel, Puerto De la Cruz is a fantastic Canarian city. Love it.

6/10 Okay

Hotel Blue Resort nov 2013, Puerto del La Cruz - Tenerife

Disliked: Room comfort
Nice family hotel for shorter stay
Our impression was overall - good especially the "all-inclusive" service at a reasonable rate. Spacious rooms with with sea-view terrace and a comfortable bath-room.

10/10 Excellent

Helen fo

Liked: Cleanliness, staff & service, room comfort
Helen
A good value break. Lots of entertainment, clean rooms, food and drinks all day. For a FOUR star holiday this break will not disappoint.

8/10 Good

joanna, england uk

Liked: Cleanliness, staff & service, room comfort
Clean and friendly hotel
As our holiday was to relax ,the hotel was perfect with everything we wanted available. Food was good with plenty of choice and very friendly and helpful staff. When we arrived there was some confusion on which hotel we were in due to the hotel being in a group of three, so would be helpful to have known before hand!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

2/10 Terrible

Mi amor loco

Disliked: Cleanliness, staff & service, room comfort
The worst hotel
This hotel it is not four star .They charged you for watching TV , internet , security locker. We did not like the food. The gym was duty and you have to pay for watch the TV in there. They never answer the phone # 9. It was a very sad getaway in the hotel. The island is beautiful and the people who live there, too. Tenerife is a beautiful getaway place. We traveled around the island and it is so nice and enjoyable to be there. If I go with my family to Tenerife I will never choose that resort.