Ratings based on 18 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
83% of guests recommend
3.7 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from london

loved room on 6th floor. wonderful views

Posted 11-Oct-2014
Pros: loved the room and the view. reception area well designed and relaxing .
Cons: hot plates for hot food would be appreciates also coffee could be on offer after dinner
Location: loved the Martiniez pools and would have liked a printed sheet of local places of interest in room fouhd short cut to beach after 2/3 days
loved room on 6th floor - good lift system. great view of mountains and volcano - lovely at night with all the lights.. would recommend it . enjoyed breakfasts and occasional lunch - dinner was sometimes disappointing with odd meat choices but always something to enjoy.. great value at all day snack bar - excellent choices. very generous and enjoyed stay. good family entertainment.
4 out of 5
Recommended
for Everyone
by A verified traveller

What a nice surprise!

Posted 14-Jun-2014
After a number of questionable reviews I wasn't sure what to expect. The hotel was clean and well maintained. The staff friendly and extremely helpful. The facilities were reasonably good and the food was fine for an all inclusive resort. Overall, I thought the resort offered good value for money and was only shortish walk to the town centre. Definitely a good week's holiday. Would recommend to others.
2 out of 5
Recommended
for Overnight Stay Before Destination
by H. Serafin from USA

Don''t go there!

Posted 21-Mar-2014 on Hotels.com
Stains in the carpet, shabby lobby furniture, strange noices in the night, skimpy pillows and blankets, uncomfortable mattress... lobby staff needs language skills...two reception employees told me there is no shuttle survice, a third one asked if I had a reservation for it. When making the reservation, I was told there was shuttle service to the airport! On the plus side is the generous, included breakfast.
2 out of 5
by Blue from T

Bad,bad...

Posted 16-Feb-2014
No air conditioning, no towels, mattresses very hard. Pillows too flat. No amenities. Need to carry luggage for at least half a block. No WiFi really bad overall
4 out of 5
Recommended
by Marika from Finland

Superior room was good and spacious

Posted 01-Jan-2014 on Hotels.com
Good hotel, Puerto De la Cruz is a fantastic Canarian city. Love it.
3 out of 5
Recommended
for Families
by Hotel Blue Resort nov 2013 from Puerto del La Cruz - Tenerife

Nice family hotel for shorter stay

Posted 06-Nov-2013 on Hotels.com
Our impression was overall - good especially the "all-inclusive" service at a reasonable rate. Spacious rooms with with sea-view terrace and a comfortable bath-room.
4 out of 5
Recommended
for Everyone
by joanna from england uk

Clean and friendly hotel

Posted 20-Oct-2013
As our holiday was to relax ,the hotel was perfect with everything we wanted available. Food was good with plenty of choice and very friendly and helpful staff. When we arrived there was some confusion on which hotel we were in due to the hotel being in a group of three, so would be helpful to have known before hand!
4 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 13-May-2013 on Hotels.com
3 out of 5
by A verified traveller from london

Average hotel for families

Posted 30-Dec-2012
Pros: out door swimming pools and beautiful landscape
Cons: Room comfort
Location: Excellent
The hotel is ok but the staff are unhelpful. They charge 6 euros for wifi which only works in wifi zone. You have to ask every time to get your room cleaned and get new towels. Toiletries are very scanty and poor quality and one ends up using your own. Food quality is average but breakfast is not very good as you get scrambled eggs and sausages daily. Not enough choice for vegetarians or Muslims as the pork is mixed in almost every dish. Swimming pools are good quality. No security at the door at night and sometimes rowdy drunkards walk in the lobby and cause nuisance. Because of the wonderful weather you forget about everything and just have a good time
5 out of 5
Recommended
for Getaway With Friends
by A verified traveller

This traveller left a rating score only Posted 17-Nov-2012 on Hotels.com