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Reviews of Globales Acuario

Globales Acuario
C Parque De Las Flores, 36 2, Puerto de la Cruz, CN

Reviews

6.4
Rating 10 - Excellent. 13 out of 119 reviews" "
Rating 8 - Good. 35 out of 119 reviews" "
Rating 6 - Okay. 40 out of 119 reviews" "
Rating 4 - Poor. 16 out of 119 reviews" "
Rating 2 - Terrible. 15 out of 119 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.0/10

Property conditions & facilities

Reviews

4/10 Poor

David

Liked: Staff & service
Disliked: Property conditions & facilities
Best avoided unless you are a large group
This hotel specialises in hosting large groups such as sports teams for a budget price. Therefore it is very noisy and the noise seems to echo throughout the hotel. The restaurant provision is fine for breakfast but the buffet dinner is very poor. The hotel is about 20 minutes walk from the beach and main town - up a quite steep hill on the way back. The staff are helpful and friendly but the hotel is best avoided unless you are a large group.
Response from Customer Sercive departament hoteles globales on 6 Apr 2018
Dear David. Thank you very much for letting us know your opinion, we would like to inform you that there are seasons that we work with some group, but that the person in charge is asked to do the least noise possible, especially in the evening. The pool area closes on 11 the night so that the rest of guests can rest. We feel that you have not enjoyed your vacation and we will continue working and putting all our effort into trying to improve. Receive a greeting from the Customer Service Department of Hoteles Globales

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2017
Estimado cliente. Muchas gracias por tomar parte de su tiempo en realizar una valoración sobre su estancia con nosotros, Nos sería de gran ayuda saber en que podremos mejorar para futuros clientes. Muchas gracias, reciba un cordial saludo desde el departamento de Atención al cliente de Hoteles Globales

2/10 Terrible

karen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful place
Terrible place No facilities not even to get drink or anything to eat. Restaurant shut at 9pm. Good looked awful so never ate dinner. Bar states open 12-8 nothing Staff very unfriendly & unhelpful When we asked where we could get cup of tea we were told at bar up the road. Swimming pool rail breaking & step missing Rooms small and out dated Nobody wanted to help or be friendly towards paying guests. Terrible place would never recommend to anyone Safe information more expensive then on information given to us. Wifi not great Told one price for breakfast at reception and another in breakfast room Staff don't understand much English and are extremely unhelpful.
Room booklet information incorrect
Bathroom vent painted over
Stayed 7 nights in Jul 2017
Response from Globales Hotels Customer Services on 14 Jul 2017
Dear Karen. We have received your negative rating. We regret that we haven't met your expectations. At Globales we take the satisfaction of our customers very seriously and we can guarantee you that this issue will be investigates and that we will take action. Thank your for your help. Much appreciated Globales Hotels Customer Service Success

8/10 Good

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
Great for price
VERY good for the price

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NEVER AGAIN
The hotel is located at the top of an extremely steep hill, to get anywhere near the town centre you have go down around 5 steep hills which is okay until you have to mount them on your return back. When entering the hotel instantly you was hit with a 'fish' smell which odoured the whole hotel out leaving a very unpleasant smell at all times- cause of the problem was potentially the near mouldy fish tank located in the reception. After we went to our room our balcony view was a metal stair well which wasn't the most pleasant of views but nothing that raised that much of an issue. The beds wasn't the comfiest but they we're acceptable for the prices we paid along with the bathroom. After a while we realised our balcony door was broken and our balcony lead onto another balcony, after informing reception they told us there was nothing they could do about it so we had to ensure we carried all of our valuables with us at all times as our room was NOT safe. Secondly after an attempted break in to our room from the hotel door we also had to ensure that our room was constantly locked with the keys as we had another guest attempt to get into our room, we informed the reception and security who again told us there was nothing they could do, we asked for a room change as we didn't feel safe being 2 young girls and they replied with there is no availability. Also another annoyance of the hotel is there is only 1 just-about working lift that only holds 2 people on a rather big hotel.

6/10 Okay

dave , london

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Cheap and cheerful
Hotel was very old and dated, with very basic fixings. Nowhere near the centre up a massive hill. Could not fault the friendlyness of the staff.

6/10 Okay

Geoff

Liked: Cleanliness, staff & service
Disliked: Room comfort
The hotel is much like an international hostel
The view from my room

6/10 Okay

ronnie, bristol uk

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Cheap hotel, helpful staff
The room we had was very tired and a bit run down. We paid a very cheap price so the hotel was what I was expecting. The staff were very helpful and nice people, the communal areas were all kept clean. Food at the hotel was also cheap and buffet style so good value for money and adequate choice.

10/10 Excellent

tony, Northern ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good for price
Very good

2/10 Terrible

Andre, London

Disliked: Cleanliness, staff & service, room comfort
Not a 2 star hotel.
The hotel is up a steep hill, so if you have a problem walking back up, then this is not for you. On last day as we were leaving, hot water stopped for the whole hotel. If you go with a group of family and choose dinner option, you need to make sure the staff in the restaurant are notified daily for tables to be put together. Remember to read the card in wc to put dirty towels in the shower to be changed, otherwise they will ignore them, even if you put on floor. You have to ask house keeping for soap and shampoo otherwise they do not replace what you use. The bar for coffee is closed at night. No phone in the room. You need pay a deposit for the TV remote control. The decor in the rooms are 70's/80's. The people working in reception were helpful, but they work long hours and are a bit stressed with all the little things wrong with the hotel. Not 1 day went by without complaints being made by guests during our visit. The restaurant workers were really good except the older anger with glasses. If you confront him that tables are not done, then he gets upset you had to have him do his job. If you leave any thing sweet in your room, then it is covered with ants shortly. Be prepared to pay upon arrival for check-in. No kettles for tea or coffee in room. The food on some days for dinner were cooked until dry, and some food were from cans. Salad lettuce was fresh daily. You cannot bring purchased drinks or food to areas within the hotel.

4/10 Poor

Laura , Cambridge

Disliked: Cleanliness
It's ok
The hotel facilities and condition is what you'd expect for a 2 star hotel, simple but not too bad. The room was not clean, but the cleaning after we arrived wasn't great. Also, there was no Wifi in the rooms, just 30min in a common room, and it was very slow. Further, we had to ask for shampoo every single day, none was left in our room, only the first day. And what was maybe even worse was the breakfast, there was a good selection, but the quality of everything was really poor.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good time at this hotel.
We've been there with my girlfriend for holiday. Hotel personal was very helpful. Room was clean but there was a lot of small insects at bathroom. Food was good. The worst thing on this hotel was Internet. The free connection was poor and the premium costs 6 Eur per day.

6/10 Okay

Nirjhar, Birmingham UK

Hotel with basic amenities.
Stayed in a single room on 6th floor.Very small room with 2 single beds but adequate for 1 person.Had a view of the ocean which was a big plus point.Felt quite cold on the first night of stay.The room was cold as probably it was an extension and no other floor above.Bathroom ok.Walls btwn the rooms are thin and voices could b heard from next room.Room did get cleaned everyday and found bed was made on return which was nice. Breakfast,same menu everyday.However more variety for dinner,good fish preparations. Ok if someone is after a quiet stay.

10/10 Excellent

Vadim, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Globales Acuario in December 2013
Nice hotel, superior over the expected ** hotel and price. Good and nice room with balcony, staff is very friendly, breakfast was sufficient for the rest of the day, internet is not included, I paid 25 euro per a week extra using Paypal. No special bar, drinks could be bought from reception.

8/10 Good

Jo, Cumbria

Liked: Cleanliness, staff & service, property conditions & facilities
An Excellent Budget Holiday
The hotel room was fairly basic and there were some problems with the plumbing. But it was perfectly comfortable and was good value for money. It was in a quiet part of the town and there was no unacceptable noise either from outside or inside the hotel. The staff were friendly and efficient and the breakfasts were copious. We had a little difficulty finding the hotel on arrival, but once we had got the hang of it , it was easily accessible from the motorway and parking was never a problem (which we felt was a big advantage compared to some hotels nearer the centre where parking was diabolical). It was within walking distance of the town centre but the return journey is strenuous..... We became very attached to the view from our balcony.

8/10 Good

peter like travelling

Liked: Cleanliness, staff & service, room comfort
It worths it's price, pretty well choice
5 years before I've spent 9 or 10 nights with my family at this hotel. Staff was polite, breakfast was really good choice, so now I didn't want to spend my family's holiday in an other hotel. This way, I have no doubt, where I will book accomodation this spring again. It seems that was a good decision.

6/10 Okay

Chris, West Sussex

Liked: Staff & service
Disliked: Room comfort
Budget Hotel
Tiny room .Very musty smelling wardrobe wouldn't hang your clothes in it. noisy metal headboards and water pipes.Food was warm not hot and boring both breakfast and evening meals.Reception staff were good and so were the waiters.No proper car parking you had to park outside on the road if you could find a space.Hotel is on a narrow road at a dead end on a steep Hill as is most of Tenerife.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
not impreesed
wouldnt recomend it reception not helpfull at all in a bad state needing some tlc food ok no bar facillities no drinking lounge well is a bar but no staff 2 serve you

8/10 Good

Stephanie, Kent, England

Liked: Cleanliness, staff & service, property conditions & facilities
You get what you pay for
My friend and I spent 9 nights at Hotel Acuario. We got a very good price for the time of year, but the hotel was dead so I'm assuming it was doing quite badly in the recession. We visited at a bad time as the hotel was doing maintenance in the main building (luckily our room was in the second building), this made accessing the lounge and getting onto the internet difficult. We also happened to visit during the world cup and were staying there during the night Spain got through to the finals. Needless to say we didn't sleep much that night because our room was located on a road with lots of people living on who made a racket well into the night (not only after the football too). There was also a guy who owned a flock of birds living in a room opposite us, and due to lack of air conditioning we were forced to listen to these birds in the morning since the window and balcony door had to stay open. The room itself was tiny, barely room to move off of the beds, but we got what we paid for a suppose. The food was good most nights, not as much selection as there was last year, and the staff are incredible. There's one particular old Spanish waiter who is hillarious, he has been there for both of our visits and it wouldn't be the same place without him! The reception staff also went to a lot of trouble to help us with an issue with transport on our last day too. Overall I think it's a good hotel and would stay again, I think I'm growing attached to the place after staying twice now!

8/10 Good

Hans, Sweden

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are very small but the hotel is very good for the price with friendly staff.
We liked our stay ( 24 nights ) at this hotel because the people working there were very friendly and the hotel is located pretty well according to us. Me and my wife can without doubt get back to this hotel if we are going to Porto de la Cruz again.

8/10 Good

MARTIN

Liked: Staff & service
Staff helpful, let down by small
Staff helpful, let down by small run-down rooms with very narrow beds, noisy due to either street sound (residents across street played deafining music) or chairs being moved around on tiled floors above. Breakfast extensive but on closer inspection of poor quality. Would not consider staying there again.

8/10 Good

ana pilar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018
Response from Atencion al cliente de Hoteles Globales on 4 Jun 2018
Estimada Ana Muchas gracias por su gran valoración, nos hubiera gustado saber los aspectos en los que usted cree debemos poner mas empeño para mejorarlos, para nosotros trabajar e intentar poner soluciones y que nuestros próximos clientes disfruten de su estancia con nosotros. Reciba un saludo desde el departamento de atención al Cliente de Hoteles Globales

10/10 Excellent

Adriana, Los Cristianos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018
Response from Atencion al cliente de Hoteles Globales on 11 Dec 2018
Estimada Adriana. Muchas gracias por su fantástica valoración. Nos complace saber que ha disfrutado de su estancia con nosotros y esto nos motiva a seguir trabajando en esta línea para intentar la satisfacción de nuestros futuros clientes. Reciba un saludo desde el Departamento de Atención al Cliente de Hoteles Globales

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Gemütliches familiäres Hotel abseits vom Zentrum ,
Gures Frühstäck, freumdliches Personal. Jedes Zimmer mit Blakon, schöner Pool, sehr schöne Blumen.
Stayed 7 nights in Apr 2018
Response from Kundendienstabteilung von Hoteles Globales. on 10 May 2018
Sehr geehrter Kunde danke für deine Bewertung. In Hoteles Globales arbeiten wir für die Zufriedenheit unserer Kunden und wir finden es lohnend, dass Sie Ihren Aufenthalt im Globales Acuario genossen haben. Wir werden weiter daran arbeiten, unseren Kunden das Beste zu geben. Empfangen Sie eine Begrüßung von der Kundendienstabteilung von Hoteles Globales.

6/10 Okay

JUAN JOSE

Liked: Property conditions & facilities
Disliked: Cleanliness
LA HABITACION NECESITA RENOVACION
Response from Atencion al cliente de Hoteles Globales on 24 Apr 2018
Estimado Juan Jose. Muchas gracias por su valoración. Nos tomamos muy en serio la opinión de nuestros clientes, pues con ellas, intentamos mejorar cada día. Nos gustaría informarle que poco a poco estamos realizando algunos cambios en nuestras habitaciones, si nos da otra oportunidad intentaremos que su estancia sea, si cabe, mejor a la anterior. Reciba un saludo desde el Departamento de Atención al Cliente de Hoteles Globales

8/10 Good

Shirley

Liked: Staff & service, property conditions & facilities
Hola...mi estancia en el hotel Global Acuario de Puerto la Cruz fue buena.la verdad que fuimos con una idea negativa por los foros...pero nos llevamos una sorpresa positiva al ver k no era todo cierto lo de los foros...es cierto que el hotel es antiguo pero era limpio la comida buena escasa pero buena y los camareros super agradables sobre todo con mi hijo de 3 años..y los ruidos que dicen en los foros...mi habitación era justo encima de un bar.ruido si...pero a partir de las 11 o 12 ya no se oía nada mi hijo durmió plácidamente ..no es un super hotel pero es para el precio muy recomendable....volveremos?si
Response from departamento de atención al cliente on 6 Apr 2018
Estimada Shirley. Gracias por su valoración tan positiva, en globales acuario trabajamos para intentar que nuestros clientes disfruten de sus días de descanso, Seguiremos trabajando en intentaremos hacer todo lo que este en nuestra mano para mejorar. Reciba un saludos desde el Departamento de Atención al Cliente de Hoteles Globales

8/10 Good

ana pilar

Liked: Cleanliness, staff & service, room comfort
comida de la cena de media pension no servia:tuvimos q irnos y comer en otro lado.
Response from atención al cliente de Hoteles Globales on 24 Mar 2018
Estimada Ana Pilar. Lamentamos que en su estancia, la cena no haya estado a la altura de sus expectativas, abriremos una investigación para aclarar que puedo haber pasado para suceder esto y posteriormente repararlo. Le damos las gracias por su opinión y seguiremos trabajando para intentar que nuestros clientes tengan unas felices vacaciones. Reciba un saludo desde el servicio de Atención al cliente de Hoteles Globales

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Camere anguste e molto sporche. La pulizia delle camere compreso il rifacimento dei letti,praticamente inesistente. Personale x niente disponibile
Stayed 7 nights in Feb 2018
Response from Atencion al cliente de Hoteles Globales on 1 Mar 2018
Gentile Cliente Grazie mille per averci fatto conoscere il tuo disagio, nell Globales Acuario prendiamo molto sul serio i nostri clienti e indagheremo su cosa potrebbe essere successo, per risolverlo. Ricevi un saluto dal servizio clienti di Hoteles Globales

2/10 Terrible

Gregory, Fribourg, Schweiz

Disliked: Staff & service, property conditions & facilities, room comfort
Kaltes Zimmer
Das Hotel sieht hübsch aus von aussen, der Pool ist wunderbar, jedoch war das Zimmer viel zu kalt. Als ich dort war, im Februar wurde es über 20 C aber in der Nacht brauchten wir 2 Wollendecken um uns warm zu halten. Das Hotel war gut platziert und wir hatten einen schönen Balkon.
Stayed 3 nights in Feb 2018
Response from recepcion on 23 Feb 2018
Sehr geehrter Gregory Danke, dass Sie uns Ihre Meinung über Ihren Aufenthalt mit uns mitgeteilt haben, wir bedauern, dass Ihr Aufenthalt aufgrund der Temperaturen, die wir in diesem Winter hatten, nicht ganz angenehm war, wir werden weiter daran arbeiten, den Aufenthalt unserer Kunden verbessern Empfangen Sie einen herzlichen Gruß von der Kundendienstabteilung von Hoteles Globales

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nos encantó porque es acogedor, muy limpio y nos dieron una habitación acorde con nuestras necesidades. En general, la calidad- precio inmejorable.
Stayed 1 night in Jan 2018
Response from Departamento de Atención al cliente de HG on 10 Feb 2018
Estimado Cliente. Muchas gracias pos su magnifica valoración, esto nos ayuda a seguir trabajando en esta linea para hacer que nuestros clientes tengan unas placenteras vacaciones.

2/10 Terrible

fred, granville 50400

Disliked: Cleanliness, property conditions & facilities, room comfort
peu mieux faire
j ai eu le droit a la chambbre 101 au rez de chaussé a cote de la reception ce qui entrainne bruit et nuissance lumineuse permanente avec en plus un bruit de vaisselle des 7 h du mat sachant que la salle de restauration est juste a coté !!!! en plus de ca chambre mimuscule 45 cm de chaque coté du lit , vis a vis sur le balcon de 3 m avec d autres chambres avec le bruit d une ridicule fontaine dans un bassin qui vaut pas mieux a l exterieure !! si vous avez une voiture prenez des chaussures de randonnée car pas moyen de ce garer a moins de 300 m avec un denivelé a 30% !!! si vous avez comme la mal chance d avoir une chambre de ce type la car elle sont nombreuses dans c est hotel vous garderez pas un beau souvenir de vos vacances ca c est sur !!
Stayed 3 nights in Dec 2017
Response from Service clientéle des Hoteles Globales on 19 Dec 2017
Cher Fred Nous regrettons que votre séjour avec nous n'ait pas été comme prévu, nous allons travailler pour résoudre les problèmes qui indiquent, il est à noter que la source commence à travailler à 10 heures et se termine à 22 heures, et que dans la zone arrière de l'hôtel il y a plus d'espaces de stationnement avec entrée directe à l'hôtel. recevoir un accueil chaleureux du service clientèle des Hoteles Globales.

10/10 Excellent

Guacimara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017
Estimado cliente Muchas gracias por su magnifica valoración, saber que nuestros clientes se sienten satisfechos nos motiva a seguir trabajando. Reciba un cordial saludo desde el Departamento de Atención al Cliente de Hoteles Globales

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Gutes Hotel zu akzeptablen Preisen
Das Hotel ist sauber und gepflegt, der Service ist okay und insgesamt ist das Hotel für diese Preisklasse eine gute Wahl.
Stayed 1 night in Nov 2017
Lieber David. Vielen Dank, dass Sie uns Ihre Einschätzung mitgeteilt haben, in Globales Acuario Wir bemühen uns, unsere Kunden glücklich zu machen. Erhalten Sie eine herzliche Begrüßung. Kundendienst von Hoteles Globales

2/10 Terrible

betty

Disliked: Property conditions & facilities, room comfort
Médiocre
Vraiment pas conseiller trop bruyant aucune isolation decevant
Stayed 1 night in Oct 2017
Chère Betty. Nous somme désloés que votre séjour chez nous n'a pas été à votre goût, dans globales acuario nous trabajons pour rendre nos clients heureux, nous prenons note de vos commentaires et essayons de nous améliorer. Cordialement service à la clientèle du Hoteles Globales

6/10 Okay

Meritxell

Disliked: Property conditions & facilities, room comfort
Por el precio al que está...
Solo para quedarse una noche. Habitaciones muy muy ruidosas. Si te quedas un fin de semana mejor lleva tapones para no escuchar la fiesta de la calle o sino únete a ella porque para dormir chungo chungo. Habitaciones por el precio que están tampoco se puede esperar mucho. Lo que si deberían de invertir en colchas nuevas ya que tienen manchas sospechosas. Las sábanas limpias. Y la habitación depende la que te toque, la nuestra era pequeña con cuatro camas. El buffet es normalito, la verdad que me sorprendió para bien. No hay mucha variedad pero por el precio está bastante bien. El personal un poco corta rollos sobretodo del buffet.
Stayed 1 night in Aug 2017
Estimado cliente, muchas gracias por hacernos llegar su opinión sobre su estancia en nuestro establecimiento, lamentamos que su estancia haya coincidido con las fiestas patronales del pueblo, y esto haya imposibilitado su descanso, en cualquier caso se le pudo haber efectuado un cambio de habitación, siempre que este en nuestra mano haremos lo posible por que nuestros clientes se sientan como en casa. Reciba un cordial saludo del Departamento de Atención al Cliente de Hoteles Globales.

2/10 Terrible

vishnu

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
LA PEOR HOTEL QUE LO VISTO EN TODA MI VIDA
ESTA FUE LA PEOR HOTEL QUE LO VISTO EN TODA MI VIDA, UN HOTEL TAN SUCIO, HABIA PELOS EN TODO LADO, EN BAÑO DE HABITACION NO TRAGABA AGUA, ESTABA SALIENDO TODO FUERA Y ENTRABA AGUA EN HABITACION. SINCERTAMENTE LA PEOR HOTEL DE MI VIDA Y DE MI PAREJA. ASSENSOR NO PUEDEN SUBIR MAS DE 2 PERSONAS, ASSENSOR OLIABA TAN MALQUE CASI TE DA GANAS DE VOMITAR. MUY MALA EXPERENCIA.
Stayed 1 night in Aug 2017
Estimado cliente, hemos recibido su valoración negativa, lamentamos que el servicio prestado durante su estancia en nuestro hotel no hayan sido de su agrado. En el Globales Acuario nos tomamos muy en serio la satisfacción de nuestros clientes, gracias a su ayuda este incidente va a ser investigado para que no vuelva a ocurrir, deseamos que en un futuro vuelva a confiar en nosotros. Atentamente el departamento de atención al cliente de Hoteles Globales.

8/10 Good

Gabriel

Liked: Property conditions & facilities
Sejour sympathique et agreable
Positif
Stayed 9 nights in Jul 2017
Dear Gabriel Thank you very much for such a positive comment. It motivames us to know that you had such a goodtime. Looking forward seeing you at Globales Acuario next year. All the very best, Globales Customer Service Success.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Die Zimmer sind winzig, das Hotel insgesamt verwinkelt. Das Personal ist freundlich, das Frühstück annehmbar. Für einen Hotelurlaub weniger geeignet, aber wer nur günstig übernachten möchte, ohne jeden Schnick-Schnack, ist hier richtig.
Stayed 2 nights in Jun 2017
Dear guest. Thank you very much for such a positive comment. It motivates us to know that you had such a goodtime kind regards Globales Hotels sutomer service success

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
Esta medianamente bien
No nos limpiaron el vaso roto de lavar los dientes que se cayo porque la repiza del cuarto de baño esta en mal estado, incluso habiendo avisado en recepcion. El personal muy serio incluso ni saludan. Hubo dos dias que no vinieron a limpiar. El wifi solo era gratis una hora..luego te cobran 6 euros x dia x persona.....hola???
Response from atención al cliente de Hoteles Globales on 7 Jun 2017
Estimado cliente. Gracias por hacernos saber su malestar. Sentimos mucho que su estancia en Globales Acuario no haya cumplido del todo con sus expectativas, Anotamos el incidente con el vaso para ser investigado y deseamos que en un futuro vuelva a confiar en nosotros. Atte el departamento de atención al cliente de Hoteles Globales

6/10 Okay

abraham, e

Liked: Cleanliness, staff & service
Hotel de paso. Algo antiguado
Las fotos no corresponden con las de la habitación. Las habitaciones son bastantes más antiguas. Nos cambiaron a una habitación algo mejor pero la última noche nos despertó una cucaracha mordiendo el cable del teléfono.
Response from departamento de atención al cliente on 9 Jun 2017
Estimado Abraham. Gracias por compartir su valoración. Vamos a hacer todo lo que este en nuestras manos para mejorar la estancia de nuestros clientes esperamos vuelva a confiar en nosotros. Atte el departamento de atención al cliente de Hoteles Globales

6/10 Okay

Inselhopper, Deutschland

Liked: Cleanliness
ruhige Lage im Wohnviertel
Inselerkundung abseits vom Tourismusrummel Reisen mit bonobus Geheimtipp: Punta del Hidalgo

6/10 Okay

John

Disliked: Cleanliness, property conditions & facilities, room comfort
"Slitent" hotellrom.
Slitent hotellrom, garderobedører som ikke fungerte, kommode med skuffer som ikke fungerte, dørhåntak til badet hang og slang. Ubrukelig balkong dyr safe og dyr internett.

8/10 Good

Verified traveller

Liked: Cleanliness

2/10 Terrible

JOSE JUAN, Las Palmas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No volveré nunca
Muy mala, no volveré nunca, tanto el servicio del hotel como el vuestro me pareció nefasto

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Christian

Disliked: Room comfort

6/10 Okay

Yvette, St malo (France

Liked: Cleanliness
bon accueil : personnel sympathique et très dispo
on nous a d'abord attribué une chambre petite très vieillotte avec de la moquette tachée et pas du tout agréable située dans la partie ancienne donnant sur la rue arrière de l'hotel avec un tout petit balcon. Nous avons demandé à changer et notre demande a été tout de suite acceptée pour une chambre dans une autre partie de l'hotel : petite mais propre et avec une vue agréable. Avons passé alors un bon séjour.

2/10 Terrible

pedro, Malaga

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
no lo recomiendo
No puedo destacar nada bueno quizás de lo peor que he podido ver

8/10 Good

Mateusz, Gdansk, Poland

Liked: Cleanliness, staff & service
Disliked: Room comfort
Acquario Dec 15
Allover OK, small room, hotel requires refurbishment

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Very good but need to develop.
I missed the cleaning service at least every second day as they didn't clean during our one week stay just changing towels and rubbish. I think today the hotel needs to offer free and average or good broadband internet not just 1-10KB/s wifi for 30 minutes. Premium wi-fi was not too good either. Breakfast and dinner was great however they could offer free water at least for dinner. Very friendly receptionists and waiters. Best value for this money. More parking possibilities are available near the backdoor. Clear and working pool. Nights are silent if aren't any loud neighbors.