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Reviews of Be Live Experience Orotava

4 out of 5
Be Live Experience Orotava
Avenida Aguilar y Quesada, 3, Puerto de la Cruz, Tenerife

Reviews

7.8

Good

Rating 10 - Excellent. 44 out of 185 reviews" "
Rating 8 - Good. 85 out of 185 reviews" "
Rating 6 - Okay. 36 out of 185 reviews" "
Rating 4 - Poor. 16 out of 185 reviews" "
Rating 2 - Terrible. 4 out of 185 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

James

Stayed 2 nights in Jan 2024
Response from Be Live Experience Orotava on 20 Feb 2024
Queremos agradecerle que haya dedicado parte de su tiempo para valorar nuestros servicios. Reciba nuestro más afectuoso saludo

6/10 Okay

Ewan

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Dated property seriously in need of rennovation, adequate for needs, but should drop any pretence to be 4*. Wide breakfast selection, but quality is poor. Location however is fantastic.
Stayed 7 nights in Dec 2023

6/10 Okay

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property is in the best location being in the center of town and around 500m from the beach and around 40m from a large groceries shop. It is a very quiet area with great great landscaping theoughout the road. The staff are extremely helpfull and friendly during food service. The only let down was the food on the weekend , and it is a little run down in upper communal areas. For the the price you pay per night , it can not be beaten , we enjoyed our stay here and would happily stay again.
Stayed 9 nights in Dec 2023

4/10 Poor

ANAND

Disliked: Amenities
Management is greedy. Safes are already in the rooms. Yet they charge for their use. They charge for changing towels. These are hidden charges. No amenities whatsoever. No tea coffee making facilities. They won't even lend a kettle. Staff is courteous but not helpful. Breakfast buffet has many things; none tasty. They don't even make omlette.
Stayed 5 nights in Mar 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, breakfast good. Rooms nice and with balcony.
Stayed 2 nights in Jan 2023
Response from HOTEL OROPTAVA on 31 Jan 2023
We want to thank you for dedicating part of your valuable time to evaluate our services.Best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Nov 2021

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was great, friendly staff, and the breakfast buffet had a great selection. The only negative I have was the wifi. My entire stay my connection was going in and out and when it was connected it was very slow (5.8 mpbs download and 0.9 mpbs upload). Very hard to work with unreliable internet which made my stay difficult.
Stayed 5 nights in Nov 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant is in the basement and is filled with smoke due to insufficient ventilation. The food is worse then in any basic road side cafe. The mattress is lined with waterproof sheets, feels disgusting. It's outdated and needs a complete overhaul and refurbishment.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The floors deco could do with an upgrade, also the beds were not that comfortable & mattresses needs upgrading.
Stayed 7 nights in Jan 2020

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
This IS NOT a 4 star hotel. Not even close!! This is a dated and tired hotel with very poor facilities. The rooms are not anything like the pictures that are used to advertise this hotel and are very basic. The buffet food is basic to say the least. Very small selection and what there is is often cold and tepid. Most families i watched and spoke to struggled to find their kids anything to eat after a day or so. One family even resorted to eating at burger king across the road every day! The pool area is ok but there is virtually no entertainment for kids apart from 1 or maybe 2 short games of table skittles or aqua aerobics. The staff are very rude and are happy to keep you waiting at the pool bar so they can disappear into a stock room and chat on the phone. The only exception to this is Toni, an older guy, as when he is on the pool bar he cant do enough for you. After a week we really couldnt face this hotel anymore so i booked and paid for a seperate hotel via a different website and we moved to Costa Adeje for the last 3 days. The other issue you have when booking via expedia is you have no rep or support whilst in resort so when i complained to the hotel reception on the day we booked out we were told we needed to take our complaint up with expedia once we got home!!! The guy on reception was so rude to us and laughed at us when we said we were moving hotels. I would rate this hotel as a 2.5 star hotel at best. Do yourself a favour and book somewhere else!!!
Stayed 11 nights in Aug 2019

10/10 Excellent

Kirill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top value for money 3 min from the beach surrounded by shopping and cafes larger rooms vast assortment at meals and across the street from a supermarket. What more could anyone need?
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely outstanding value for money, very close to the beach, across the street from a shopping centre, pool area, larger rooms, and huge choices at meal times. Nothing else in this area comes with better value.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Very good hotel, clean and quiet. Central, walking distance to everything. Very helpful and positive staff :) Good food. Have vegetarian choises, not much food for vegans.
Stayed 1 night in Apr 2019

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great quality for the money
We stayed here for 2 nights in march and it was a very good choice . The hotel is located close to all the restaurants and shops and also close to the beach. The staff was good especially Sara who was very helpful and welcomingand gave us a room on the corner with a great view. The breakfast and dinner had a good variety of foods and drinks and were ok, but not great. We had to pay for a beer and a orange juice at dinner which was a bit odd.The beds were great, very comfortable with the mattress on the hard side . The parking was behind the hotel, had direct acces in it and costed around 12 euros per day. All in all a good quality/money report.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfully located and well run. Clean, safe, across the street from a Mercadona supermarket with amazing food choices. Have been to this hotel three times and will return
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel; thoroughly enjoyed my stay there. The food was good quality with a wide selection, the staff at reception were always on hand to help and offer advice, and the rooms were extremely comfortable and cosy. Great location as well; walking into Peurta de la Cruz takes only a few minutes - it’s a very well kept town with lots to do and plenty of places to eat.
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Unbeatable value for money sizeable rooms located a 2 min walk to the waterfront promenade and outstanding choices at meal times
Stayed 3 nights in Mar 2019

8/10 Good

Andrew D.

Loved every minute
Such a nice hotel we decided to stay with the same chain for our last week in Adeje and it is even better
Stayed 6 nights in Feb 2019

10/10 Excellent

Verified traveller

Stayed 6 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Amenities
Free WiFi - is So bad it is NOT WORTH considering, you cant do anything at all with it! they have a Premium Wif fi that you pay for at 5 -10 euro a day which I did not bother to try and was expecting Free WiFi that worked! Large Air con fan/Cover was hanging down from the roof, look like it could fall out of the ceiling. Breakfast was OK but bacon was not crispy and dripping in grease, the scrambled egg was runny and mushy, there was no TOAST on offer, the cofee was nice from a coffee machine that you would possibly see at an airport that you put coins in. Power points in the hotel room are badly placed, no power points near the mirror in the bedroom area but instead the power points are put under the TV or one nexto the bed, however if you want to do your hair in front of a mirror you have to stand in the bathroom as there is a power point nexto the mirror in the bathroom. If your hotel room is facing the road and shops it will be very noisy at night, you will hear some strange train, bikes, cars, all through the night right up until 5am... Room Fridge is not good, it is very small and not cold enough if you want to use it for drinks. The bed was fantastic and the pillows also, I also found a high quality blanket in the large storage by the door with a spare pillow if needed.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Staff and location excellent. Outdoor pool not heated (like most of Tenerife), so it is unusable. Buffet meals better than similar hotels - lots of variety and fresh, healthy food options. Overall great hotel for the price we paid.
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Hotel was good .Pool are was being maintained.Pool was closed most time we were there .Emailed the company thinking maybe we would get some kind compensation as this main reason for booking hotel they were not interested.
Stayed 7 nights in Jan 2019

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and nice place to stay The only problem it’s the free Wi-Fi it’s doesn’t work The rest it’s great staffs, food, place, etc...
Stayed 7 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, location is not too far from central boardwalk
Stayed 1 night in Nov 2018

8/10 Good

JILL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location good
Good location....breakfast quite a nice choice...room a bit dated but good size. Friendly staff nightly entertainment
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a pleasant stay, the food was very nice, the location was good and the staff were very welcoming. The rooms and communal areas were all very modern, only down side was the small swimming pool, which wasn't an issue for us we spent time at the nearby lagoon.
Stayed 7 nights in Mar 2018

6/10 Okay

Ada, Toronto, ON

Liked: Cleanliness, room comfort
Disliked: Staff & service
Decent stay if its short-term...
I stayed here for 5 nights. As other reviews say, you get what you pay for. When I arrived at the hotel, I approached the reception desk and a man was sitting at the desk. He mumbled something to me, possibly hello. He waited for about 5 minutes before he got up to check me in. He didn't bother to tell me to give him a few minutes. Nothing. Not the best situation to be met with as soon as I entered the hotel. Overall, the rooms are ok. They are a bit outdated though. It would be nice if the hotel upgraded their beds. They are hard and stiff. For 5 nights it was ok but for a longer stay it would be unbearable. Similarly, the towels are extremely old and thing. Not only that but they only gave me 1 bath towel. I assume its because they think customers will take them to the beach. It was annoying to not have an extra towel when I would wash my hair. I definitely think this hotel should put in more effort to make sure the customers are happy. Staff should be more welcoming and they should provide more as far as the room goes.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quick weekend away.
Hotel very pleasant.Food times very chaotic, food dishes need sorting out so that one is not leaning over another for sauces.Room ok bathroom a bit squished but view from balcony good ,could see sea through gap between buildings. Over all good place to be.

8/10 Good

Laia

Liked: Cleanliness, staff & service
Familiar hotel happy service
The restaurant buffet is amazing specially on dinner time. Good swimming pool. Am coming again.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The swimming pool was freezing and not suitable for young children. The room did not have enough pillows and was very dusty. The breakfast is average. Good location in Puerto.

10/10 Excellent

joni, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value for the price we paid
the hotel is close to the beach and the high street

8/10 Good

Denise-Kim, Stockholm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mass tourism hotel
If the touristy areas is what you are looking for, the location is perfect. Though it is really not what we desire in a hotel, I guess it suits the people that do well. The breakfast selection was wide, but the food was very dry. Reception service is on one hand very good, but I do think it's a bit of a hassle having to go down and leave a deposit for a remote, pay for the wifi in the room (5 euros per day) etc. The quality of the wifi was very poor, which was admitted by the reception as well.

6/10 Okay

Lovaduck, London, UK

Disliked: Cleanliness, room comfort
Good food, excellent location, scant service
This was a last minute break and not the type of hotel we would normally choose, however it was a good location, a few minutes walk from the sea front, restaurants and the Lago Martianez. Checking in and out took a long time as there was only ever one person on reception. There was no offer of help with bags. The room, on the tenth floor, was spacious, with a balcony with sea view. The fridge wasn't very powerful and could not be used for storing food. The toiletries supplied were meagre: soap and multi-purpose gel/shampoo which was not replenished when it ran out. There was a bidet, which is a welcome touch, but there was black mould growing in the sealant around the shower screen. The twin beds were uncomfortably hard. This is the main reason I would hesitate to return. The air conditioning wasn't switched on so we needed the window open but this made it difficult to sleep on 3 evenings due to proximity to an all night club which kicked out at 7 am! With the window closed this was not a problem. The blackout curtains were very effective. The hotel does not offer airport transfers, and a taxi from the south airport costs around €105, although there is a bus to the main bus station about 1.5 miles away. Breakfast was impressive with a good variety of food of all types. It was a shame they stopped serving at 10 because this led to a rush for seats around 9.15. We didn't have a problem getting a table just before 9.

6/10 Okay

michael, England

Liked: Cleanliness, staff & service, property conditions & facilities
would stay again at a push
Over all i would stay there agian but i would look for something better. the Hotel was clean, and everything worked, but its out dated and needs changing to be given 5 stars, the food was just ok. Neighbourhoon i gave a one, the nosie was very loud from outside at night with partying until early hours.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Matt, Oxford

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, central location
Good central location, 5mins walk to the sea front and centre of town, very convenient for shops, restaurants and bars. Staff were very helpful and friendly, hotel looks like it has been completely renovated but the bathroom still showed its age though shower was very good. Sound proofing in the room was excellent and we had undisturbed nights, though mattress was harder than I like it. Views from balcony not great - too many other big hotels around, but in 5 minutes we could be sitting in a cafe overlooking the sea anyway. Breakfast was fairly standard big hotel buffet but nothing special. We had a pleasant stay, but would we stay there again? It was not outstanding, so no, if we go to Puerto de la Cruz again we would try another hotel somewhere else in town just to try something different.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Good value, quiet hotel
Hotel was fine, rooms a good size and with nice balconies. I had mountain side but you can see the sea from one end of the balcony, sun in the mornings so you can sit out in the shade in the afternoon which was lovely. Mostly what I was looking for was quiet rooms, and the hotel scored pretty well on this front, carpeted and reasonably well built so didn't hear much from the rooms around and above. Ask for a high room though to restrict noise from the street. Loads of choice at breakfast, all of it sadly horrible.

8/10 Good

julie

Liked: Cleanliness, room comfort
good
the hotel was fine,the pool is undergoing transformation but we knew that and you get lido tickets. we asked for a high floor and quiet room. although we were at the front by the road it was ok. three lifts a bit of an issue at mealtimes when hotel full. food was ok but a bit repetitive .too much fish and red meat for me but salads were good. we saw very few british residents 90% german and the rest Spanish. staff tended to be more attentive to regulars and the germans. wifi was restricted to the lobby would have liked it to be more available in room. English channels on tv limited to CNN. Overall it was close to the front with a side seaview.
off balcony
front of hotel
side of hotel

6/10 Okay

jenny, london

Liked: Cleanliness, staff & service
Disliked: Room comfort
Hotel short walk to sea front
Overall good value for money. Was let down by we were 3 adults staying in a room with 2 single bed & what can only be described as a kiddie bed. We should have been provided with 3 single beds as there was enough room for this.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
no swiming poolbut you get champagne n caviar for breakfast.

8/10 Good

Bernard Hunt

Liked: Cleanliness, property conditions & facilities
Convenient for everything
Efficiently run and most of staff were friendly and helpful. Room and bathroom were clean although both a little small. Restaurant was a plus with huge selection although the staff could be intrusive and noisy At all times the staff in the dining room would push by and lean over to grab a plate even before you put the last piece of food into your mouth. If you left your table to collect the next dish, you would return to find the table had been cleared. They continued to make an intolerable row with plates and cutlery all around you as you tried to enjoy a quiet meal with your wife or friends. The seawater swimming complex to which there is free acces for hotel residents is really excellent but does require a 200m walk. The hotel location is good with a shopping centre opposite and views of the town and harbour from the balcony. For the money I think the hotel is good value. I made the mistake of booking a Hertz car in advance whose office was not convenient for collection and drop off and had to wait in a queue for 45 minutes to be served. Then I was charged 15 euros a day to park in the hotel, whereas if I'd booked a car from the hotel none of the above would apply and parking would have been 5 euros per day, We used the car for a few trips around the island and found it tricky at first to find our way out of the town. You go down to the sea (100m), turn right and follow this road all the way to the main 'motorway'.

10/10 Excellent

Georgina, Brighton, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wished we had stayed longer
Be Live Oratava Hotel was excellent. The room was clean and comfortable. The excellent choice of food at the buffet dinner. The breakfast buffet selection was also very good, including a glass of cava if you wanted it. The staff were very friendly. We wished we could have stayed for longer but had other places to be. We would certainly return to this hotel again as we found it excellent value compared to other hotels we have stayed at on the Island. The location was also brilliant as it was very close to the Carnival parade area.

8/10 Good

roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
value for money
short walk from waterfront; conveniently located in front of shopping mall

6/10 Okay

Anonymous

Disliked: Room comfort
Not the place for the under 30 crowd.
The hotel in November was full of retirees. The location is good for people who want to be in a very touristy area, but if you are planning on going hiking and want more of an authentic city feel, this is not the place to stay.

8/10 Good

Gradle blue sky rocket woman

Liked: Cleanliness, staff & service, room comfort
Good Hotel in the center
Comparing to other hotels I've missed a coffee / tea maker and a highspeed connection for my laptop to work

6/10 Okay

Oscar

Travelled with partner
Liked: Cleanliness
El alojamiento es normal. Esta en un via principal. El ruido de coches es constante. La limpieza y el personal de limpiza es lo mejor. La cama es comoda. El buffet de desayuno mas bien flojo en lo referente a bebidas. Los zumos son totalmente artificiales (azucar puro). El resto de buffet de desayuno: flojo. El personal de recepción algo desagradable. El check in. No nos ayudaron lo suficiente por un problema entre ellos y la agencia de viajes. Engaño en la publicidad.
Stayed 7 nights in Mar 2024

4/10 Poor

Rosa maria

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Juan Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien
Stayed 3 nights in Mar 2024