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Reviews of Hotel Murano

4.5 out of 5
Hotel Murano
1320 Broadway Plaza, Tacoma, WA

Reviews

8.4

Very good

Rating 10 - Excellent. 969 out of 1742 reviews" "
Rating 8 - Good. 338 out of 1742 reviews" "
Rating 6 - Okay. 217 out of 1742 reviews" "
Rating 4 - Poor. 109 out of 1742 reviews" "
Rating 2 - Terrible. 109 out of 1742 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a room with a noisy fridge and they moved us to they 24 floor and a better room and scenery
Stayed 1 night in May 2024
Response from murano on 21 May 2024
Thank you very much for the feedback! We hope to see you next time your travels bring you to Tacoma.Murano Team

10/10 Excellent

Tevita

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although I was late for my flight, I was quickly booked on another flight without delay. It was seamless!! Thanks.
Stayed 1 night in May 2024
Response from murano on 20 May 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

8/10 Good

Joann

Liked: Staff & service
Nice staff, room was surface level clean but dirty in corners, dresser was sticky on top etc.
Stayed 1 night in May 2024
Response from murano on 20 May 2024
Thank you for your feedback. We are sorry you had a bad experience. We always strive to provide the best service and cleanliness in the industry. Hope you give us another opportunity in the future.Thank you – Murano Team

10/10 Excellent

Amanda D.

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Staff were and helpful. Room was clean. The hotel was very quiet.
Stayed 2 nights in May 2024
Response from murano on 20 May 2024
We are thrilled that you had a great time with us. Looking forward to seeing you next time!Murano Team

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great art, rooms clean and attractive with good views. Good dining and entertainment options in the area, good hotel bar and restaurant. Really affordable for what you get at this hotel - especially in this area.
Stayed 1 night in May 2024
Response from murano on 20 May 2024
We are thrilled that you had a great time with us. Looking forward to seeing you next time!Murano Team

10/10 Excellent

Fernando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Bartender was gone and had to wait for him to come back
Stayed 1 night in May 2024
Response from murano on 21 May 2024
Thank you very much for the feedback! We hope to see you next time your travels bring you to Tacoma.Murano Team

6/10 Okay

J. Marc, Delmar

Travelled with partner
The hotel decor is beautiful!!!!!
Stayed 1 night in May 2024
Response from murano on 21 May 2024
I would like to apologize for the experience you had in our hotel. We appreciate your feedback and concerns and will make sure it will never happen again.Sincere Apologies, Murano Team.

10/10 Excellent

Ericka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very upscale, staff very professional. The restaurant is excellent. Sadly for the price there is no included breakfast. Nice exercise room.
Stayed 1 night in Apr 2024
Response from Jessica on 17 May 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

6/10 Okay

Marshall

Liked: Cleanliness, property conditions & facilities
nice
Stayed 1 night in May 2024
Response from murano on 20 May 2024
Thank you for your feedback. We are sorry you had a bad experience. We always strive to provide the best service in the industry. Hope you give us another opportunity in the future.Thank you – Murano Team

8/10 Good

Karen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I loved all the touch pads in the elevators and the glass sculptures and spotlights on artists. It was also very convenient to the convention center where we spent most of our time.
Stayed 3 nights in May 2024
Response from Jessica on 17 May 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Keisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and comfortable
Stayed 1 night in May 2024
Response from Jessica on 17 May 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful glass displays - perfect introduction to the Tacoma Glass Museum. Delicious food at Bite. Very helpful staff.
Stayed 1 night in May 2024
Response from Jessica on 17 May 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

6/10 Okay

Loretta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room too close to noisy elevator but otherwise very nice
Stayed 1 night in May 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and well maintained. We enjoy staying at the murano when we are in town.
Stayed 1 night in Mar 2024
Response from Jessica on 6 May 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the great check in experience, we loved our room!
Stayed 1 night in May 2024
Response from murano on 5 May 2024
We are thrilled that you had a great time with us. Looking forward to seeing you next time!Murano Team

4/10 Poor

Ramiro, Edmonds

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
They were closing the hotel down in the morning so we were rushed to leave.
Stayed 1 night in Mar 2024
Response from murano on 5 May 2024
Thank you for taking the time share your feedback with us. I would like to apologize for your experience, and I want you to know that your stay was not indicative of the type of service we pride ourselves on here at the Murano. Our team is addressing the issues you mentioned in your review. I hope that you can come to find this as a onetime occurrence and will consider staying with us again in the future.Sincerely, Murano Team.

6/10 Okay

nii-akanu

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Room was dirty, no extra toilet paper or Kleenex or pillows. Felt like a Motel 6 with some art slapped on top. The front desk staff were great though!
Stayed 1 night in Apr 2024
Response from murano on 4 May 2024
Thank you for your feedback. We are sorry you had a bad experience. We always strive to provide the best service and cleanliness in the industry. Hope you give us another opportunity in the future.Thank you – Murano Team

6/10 Okay

Pauly

Travelled with family
Liked: Staff & service, property conditions & facilities
Spots on carpet. Looks like dog throw up. Plus there was dog convention going on.
Stayed 2 nights in Apr 2024
Response from murano on 4 May 2024
Thank you for your feedback. We are sorry you had a bad experience. We always strive to provide the best service and cleanliness in the industry. Hope you give us another opportunity in the future.Thank you – Murano Team

8/10 Good

Carolina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had issues opening the door during my entire stay which was annoying, but the staff was very helpful and quick in resolving the issue! The A/C in the rooms was great and it was an overall enjoyable stay minus the issues with the door to the room.
Stayed 2 nights in Apr 2024
Response from murano on 4 May 2024
Thank you for your feedback. We're happy to hear you enjoyed your stay with us, we look forward to seeing you in the future.Murano Team

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Nice room. Good location.
Stayed 1 night in May 2024
Response from murano on 4 May 2024
We are thrilled that you had a great time with us. Looking forward to seeing you next time!Murano Team

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the view
Stayed 3 nights in Apr 2024
Response from murano on 3 May 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

8/10 Good

Paula

Stayed 1 night in May 2024
Response from murano on 22 May 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from murano on 3 May 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

6/10 Okay

Elizabeth, Boise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, but the lobby and other common areas were COLD. I enjoyed the art and and it was easy to get over to the Tacoma Dome for a show. The rooms were a bit noisy, so be prepared if you are a light sleeper. Not a lot of food options close by if you are an early riser, especially on a Sunday morning.
Stayed 2 nights in Apr 2024
Response from murano on 2 May 2024
Thank you for your rating. We loved hearing you enjoyed our property and our art. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Cassandra M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from murano on 3 May 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Lisbeth

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from JESSICA on 1 May 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

NaTasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice:)
Stayed 1 night in Apr 2024
Response from JESSICA on 1 May 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from murano on 21 May 2024
We are thrilled that you had a great time with us. Looking forward to seeing you next time!Murano Team

10/10 Excellent

Scarleth

Stayed 1 night in Apr 2024
Response from murano on 21 May 2024
We are thrilled that you had a great time with us. Looking forward to seeing you next time!Murano Team

10/10 Excellent

Scarleth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Would stay here again! Close to Tacoma Dome
Stayed 2 nights in Apr 2024
Response from JESSICA on 1 May 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

8/10 Good

Nicole, Bon Accord

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful, very friendly! Overall I felt this hotel was a great stay, however we were really surprised to find that there are no food vending machines available at this property. All they have is some chocolate and a few other snacks. We went to a concert Sunday evening with everything closed and not even able to grab some snacks at the hotel. I think offering this to your guests would improve a guest’s experience.
Stayed 2 nights in Apr 2024
Response from JESSICA on 1 May 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

SASITHORN

Stayed 2 nights in Apr 2024
Response from murano on 21 May 2024
We are thrilled that you had a great time with us. Looking forward to seeing you next time!Murano Team

10/10 Excellent

Alexa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from murano on 20 May 2024
We are thrilled that you had a great time with us. Looking forward to seeing you next time!Murano Team

4/10 Poor

Andrea

Travelled with group
Disliked: Cleanliness, property conditions & facilities
This hotel is not as advertised! Expedia and other sites market this as a luxury hotel, but it is dated, and feels dirty. Service at the on site restaurant was really slow, waiting almost ten minutes to be sat at the empty bar, and another half hour to get two drinks. Despite having three elevators, wait times were slow- at one point we waited five minutes for an elevator. Our room felt dirty, with huge stains on the carpet, spots in the bathroom missed with cleaning, rusting surfaces, peeling wallpaper. It was also so hot in the room when we first arrived, and the phone in the room wasn't working for us so I had to use my own mobile device to call down when needed. We ended up with a room that looked nothing like what was photographed online. Overall, just felt pretty disappointed and duped with what we got versus what is advertised. Be aware of that when booking!
Stayed 1 night in Apr 2024
Response from JESSICA on 1 May 2024
Thank you for taking the time share your feedback with us. I would like to apologize for your experience, and I want you to know that your stay was not indicative of the type of service we pride ourselves on here at the Murano. Our team is addressing the issues you mentioned in your review. I hope that you can come to find this as a onetime occurrence and will consider staying with us again in the future.Sincerely, Murano Team.

10/10 Excellent

Brenda

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Parking at the property should be included in the room rate.
Stayed 1 night in Apr 2024
Response from JESSICA on 1 May 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Robin

Stayed 2 nights in Apr 2024
Response from murano on 20 May 2024
We are thrilled that you had a great time with us. Looking forward to seeing you next time!Murano Team

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from JESSICA on 1 May 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from murano on 19 May 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

6/10 Okay

Chelsea

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from JESSICA on 1 May 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Casey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed our stay
Stayed 1 night in Apr 2024
Response from Jessica on 29 Apr 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Ron, Quincy

Stayed 2 nights in Mar 2024
Response from murano on 19 May 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Jeri

Stayed 1 night in Mar 2024
Response from Jessica on 29 Apr 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Avery

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had an amazing staycation here. The front desk staff are friendly, intuitive and super helpful. Food and drinks at the restaurant / bar were amazing! lots of great, safe parking. This’ll be our new staycation spot in Tacoma!
Stayed 1 night in Apr 2024
Response from Jessica on 29 Apr 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

8/10 Good

Gillian, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities
Unremarkable. Good value. Bathroom tub was a little gross.
Stayed 1 night in Apr 2024
Response from Jessica on 29 Apr 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

8/10 Good

RYAN, Portland

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Jessica on 23 Apr 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Jessica on 23 Apr 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 1 night in Apr 2024
Response from Jessica on 23 Apr 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

8/10 Good

Shelby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jessica on 17 May 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Mellissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a super great stay
Stayed 1 night in Apr 2024
Response from Jessica on 23 Apr 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Amanda

Stayed 1 night in Apr 2024
Response from Jessica on 17 May 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.