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Reviews of Hostel Casa Franco

Hostel Casa Franco
Via Sela 11, St. Moritz, GR

Reviews

7.2

Good

Rating 10 - Excellent. 18 out of 100 reviews" "
Rating 8 - Good. 40 out of 100 reviews" "
Rating 6 - Okay. 23 out of 100 reviews" "
Rating 4 - Poor. 13 out of 100 reviews" "
Rating 2 - Terrible. 6 out of 100 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Andy

Stayed 1 night in Aug 2023

4/10 Poor

Joseph

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The hostel room is clean and spacious. But there is no elevator. It is difficult to carry the luggage upstairs. I am a senior and the room is on the 3rd floor. When I asked the manager whether the seniors can get the rooms on 1st floor. She said no and we can get rooms with elevator in a more expensive hotel.
Stayed 2 nights in Jun 2023
Response from Hostel versus 3* Superior Hotel on 27 Jul 2023
Dear SirThanks for your comment. As I offered you already at your check in we sell also Superior rooms in our 3*Superior Hotel Sonne with elevator. The Hostel is good for uncomplicated guests.Best regardsPetra Franca Bonetti

8/10 Good

Robbin

Travelled with partner
Liked: Cleanliness, staff & service
Rooms are small and overall the property needs some refurbishment. Price/product ratio is unbalanced.
Stayed 1 night in Mar 2023

6/10 Okay

Alyssa

Stayed 1 night in Mar 2023

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs renovation
The building is quite old, facility needs renovation. Only 1 shared shower room in our floor. There is 6 of is who stayed plus other guests on that floor. Needs refurbishment- additional shower rooms
Stayed 1 night in Feb 2023

8/10 Good

Mark, Woodinville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the lake. Nice balcony. My wife loved the bath. Well situated between the city and the baths. Great views.
Stayed 1 night in Jul 2022

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and there is a bus stop right near by. The reception is at the Hotel Sonne, which also has its own restaurant.
Stayed 2 nights in Mar 2022

8/10 Good

Rudolf

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
War gut. es hat alles gut gepasst
Stayed 2 nights in Oct 2021

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and simple
Hotel room and bathroom were very simple and clean, but bed wasn’t very comfortable. They provide huge towels!
Stayed 2 nights in Aug 2019
Response from thank you on 7 Aug 2019
Dear Madame, thank you for your kind comment. next time we can see, if with a comforter on top of the matres you like it better. kind regards your sonne team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from ok on 20 Sept 2018
ok

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Convenient location
Convenient location. Close to bus stops to major tourist spots, St. Moritz Lake and supermarkets.
Stayed 6 nights in Jul 2018
Response from Maja Gardiol-Bonetti on 8 Aug 2018
Hello, thank you for staying with us, could you tell us, what was wrong with the bathroom, that you gave us such a bad rating? Kind regards, Maja Gardiol-Bonetti, Managing Owner

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Didn’t realize it was a hostel
If I had known I had signed up for a hostel.... sure, but the bathroom was shared by a lot of people, found a drunk guy on the floor snoring outside our room one morning (it was New Years weekend)..... again if I was in my 20s and knew I had signed up for a hostel.... not too bad...
Stayed 2 nights in Dec 2017

10/10 Excellent

Dr. Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good!
Great location, clean and comfortable. Staff extremely friendly. Stayed at Casa Franco part of guestshouse. A little noisy, especially when people are opening their doors during the night.
Stayed 1 night in Dec 2017

6/10 Okay

John, Lac du Bonnet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you prefer a private bathroom don't stay here.
Room was OK. Sharing a bathroom is not great. Breakfast was very good. Internet was poor. Staff at hotel were very nice and helpful.

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

berhard, zurich

Liked: Cleanliness
Disliked: Staff & service
not recommended for this hotel
In the room you can hear every, people talk,in ans out,Radio from next room,Very noisy, no TV ,shared bath and toilets,interest and breakfast have to walk 5mins to another building. This is not even can called 2star hotel. I am sure with this price can find much better one there.

8/10 Good

Tew, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
It is a good idea to check in at hotel Sonne because the bus stop is just in front of hotel Sonne . The breakfast is superb . It is good value for money . There is one convenient shop about 10 minutes walk from the hotel .

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

David, Enfield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and grounds.
Quiet location with with nice grounds. The staff was good. The hotel was very roomy. There is a nice little coffee shop down the road a little ways on the opposite side of the street.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stay away!
The worst experience I've ever had. It was more like a frat house than a hotel. There is no elevator & they are in a ski resort town, how do they expect guest to get their stuff up 3 flights of stairs.

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very comfortable with a shared bath which was very uptodate and clean. Terrific breakfast was included. Only down side was that there is no elevator to 3rd floor room....and no internet connection. (have to go to their hotel which is around the block. City center is a bit of a bus ride away; bus stop is right at hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant budget hotel in St Moritz
The hotel is located about 30 minutes walk or 10 minutes by bus from the railway station, but I suspect anything closer would be very expensive. It had a rather odd arrangement with the reception in one building and the accommodation in another, which seemd more like a student hostel. It had a shared bathroom (between two rooms) and a kitchen with no equipment. The room was quite comfortable and quiet, but we had to carry our luggage up three flights. The staff were friendly and helpful. The hotel restaurant was OK, with generous helpings but rather expensive. Breakfast was included. Overall a pleasant experience, and good value by Swiss standards.

8/10 Good

SHINICHI

Liked: Cleanliness, staff & service, property conditions & facilities
シャトルバスのバス停が近く、ロープウェイ乗り場へもバスで５分程度、アクセスは最高。町の中心部から離れており、周囲にはスポーツ店のみのため、アフターや土産は町の中心部まで行く必要があるが、その分静か。坂道もない。部屋は、こじんまりとしているが、広さはあって、全く、不便は感じなかった。防音は悪く、あらゆる音が聞こえてくる。エレベータが無いのが難点。朝食は６時３０分からで、近くの系列ホテルでとるが、十分満足できる内容だった。朝早いのはありがたい。
Stayed 7 nights in Feb 2024

10/10 Excellent

Farah

Stayed 1 night in Sep 2023

6/10 Okay

Andreas und Cornelia

Liked: Staff & service, property conditions & facilities
Das Casa Franco ist eine sehr einfache Unterkunft mit einer Etagentoilette, was nicht ganz unseren Erwartungen entsprochen hat.
Stayed 7 nights in Jul 2023

2/10 Terrible

Daniele

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Obwohl ich einige positive Aspekte erlebt habe, gibt es auch einige Punkte, die meiner Meinung nach verbessert werden könnten. Zunächst möchte ich auf die Gemeinschaftsduschen eingehen. Leider war ich mit dieser Einrichtung nicht zufrieden. Ich persönlich finde Gemeinschaftsduschen nicht besonders angenehm und hätte mir lieber ein eigenes Badezimmer gewünscht. Des Weiteren war ich mit der Sauberkeit meines Hotelzimmers nicht vollständig zufrieden. Es war eher durchschnittlich sauber und ich hätte mir eine gründlichere Reinigung gewünscht. Sauberkeit ist für mich ein wichtiger Faktor bei der Auswahl eines Hotels und ich denke, dass dies auch für viele andere Gäste gilt. Eine verbesserte Reinigung der Zimmer könnte daher zu einer positiveren Gästeerfahrung beitragen. Ein weiterer Punkt, der mir aufgefallen ist, ist das Fehlen von zusätzlichen Annehmlichkeiten im Zimmer. Abgesehen vom Bett gab es keine weiteren Ausstattungsmerkmale, die den Aufenthalt angenehmer gemacht hätten. Es wäre schön, wenn Sie in Zukunft überlegen könnten, wie Sie den Gästen mehr Komfort bieten können, zum Beispiel durch die Bereitstellung von Kaffee- und Teezubereitungsmöglichkeiten oder einem kleinen Kühlschrank.
Stayed 1 night in Aug 2023

8/10 Good

Odilia

Stayed 2 nights in Jul 2023

4/10 Poor

Max

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hostel versus 3* Superior Hotel on 27 Jul 2023
Lieber GastSchade, dass Ihnen der Aufenthalt in unserem Hostel nicht zugesagt hat. Gerne dürfen Sie bei Ihrem nächsten Aufenthalt ein Zimmer in unserem 3*Superior Hotel Sonne buchen.Sonnige GrüssePetra Franca Bonetti

10/10 Excellent

Andreas

Stayed 3 nights in Jul 2023
Response from Herzlichen Dank für Ihre tolle Bewertung on 27 Jul 2023
Lieber GastHerzlichen Dank für Ihre tolle Bewertung.Es freut uns sehr, dass es Ihnen so gut bei uns gefallen hat. Gerne begrüssen wir Sie bald wieder bei uns!Sonnige Grüsse Petra Franca Bonetti

8/10 Good

Heinrich, Wintersingen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Sauberes Hostel mit bequemen Vierbettzimmer. Die Etagenwc unf douchen sind nicht glücklich gelöst
Stayed 4 nights in Jul 2023
Response from Günstiges Hostel Vs. 3*Superior Hotel Sonne on 27 Jul 2023
Lieber GastDas Hostel bietet ein günstiges Angebot für den unkomplizierten Gast. Gerne dürfen Sie nächstes Mal ein Zimmer mit eigenem Bad im 3* Superior Hotel Sonne buchen.Sonnige GrüssePetra Franca Bonetti

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top spot that has the last sun in town!
Great! Just what I wanted! Shared facilities are fine! Bed super compfy and within a stones through of the lake and a bus stop. Checkin at Hotel Sonne and dont forget to go back to Sonne for a Pizza. Probs the best pizza I have ever had. If you sit at the bar you can watch a true pizzaola performing his art and watch your pizza revolving round the wood burning pizza oven. Wonderful!
Stayed 1 night in Feb 2023

4/10 Poor

Alla

Travelled with family
Disliked: Amenities, property conditions & facilities
Mindestens Wasserkocher musste sein !, wenn schon die Küche im Hostel nicht im Betrieb bleibt.
Stayed 1 night in Jan 2023

8/10 Good

Marco

Travelled with family
Liked: Cleanliness, staff & service
Einfache Unterkunft, älteres Gebäude und Einrichtungen die aber den Zweck erfüllen
Stayed 1 night in Jan 2023

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top Lage - ruhig und See Gast im Zimmer :-)
Stayed 1 night in Oct 2022

6/10 Okay

Fabrizio

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
non facile il checkin
Stayed 1 night in Oct 2022

10/10 Excellent

Alfonso

Stayed 1 night in Aug 2022

8/10 Good

Gertrud

Travelled with group
Liked: Cleanliness, staff & service
Beleuchtung im Flur mangelhaft.Sanitäre Anlage eng.
Stayed 1 night in Aug 2022

6/10 Okay

Greetje

Travelled with family
Liked: Staff & service
Verouderd sanitair
Stayed 1 night in Jul 2022

10/10 Excellent

Otmar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Günstiger Preis
Preis Leistung Top!
Stayed 1 night in Jul 2022

8/10 Good

Yulia

Stayed 1 night in Jul 2022

10/10 Excellent

Regula und Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir genossen die Ruhe
Stayed 1 night in Apr 2022

10/10 Excellent

Petra

Stayed 2 nights in Mar 2022

10/10 Excellent

Nana

Stayed 1 night in Feb 2022

6/10 Okay

Denis

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
-
Stayed 2 nights in Dec 2021

8/10 Good

Mats

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weird room numbering
Ok place, but room numbering must have been done by someone on drugs.
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
gute Lage
Stayed 1 night in Jul 2021
Response from Danke on 3 Aug 2021
Lieber Gast Herzlichen Dank für Ihre tolle Bewertung. Es würde uns freuen, Sie bald weder bei uns begrüssen zu dürfen. Petra Franca Bonetti und das Hotel Sonne Team