Outdoor pool, pool loungers

Reviews of Top Hill Motel

2.5 out of 5
Top Hill Motel
3290 Rt. 9 (South Broadway), Saratoga Springs, NY

Reviews

7.6

Good

Rating 10 - Excellent. 65 out of 236 reviews" "
Rating 8 - Good. 91 out of 236 reviews" "
Rating 6 - Okay. 48 out of 236 reviews" "
Rating 4 - Poor. 18 out of 236 reviews" "
Rating 2 - Terrible. 14 out of 236 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Samuel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was infested with roaches and the hospitality was egregious. Wouldn’t desire my worse enemy lodging here. Additionally, the marketing for the property is misleading, per advertisements, it promoted a pool and a clean room which the motel severely lacked in both areas. The receptionist might have been the nastiest person I have ever encountered, I envy those that have not met this man. Worse experience of my life.
Stayed 1 night in May 2024

4/10 Poor

Guy

Travelled with family
Disliked: Cleanliness, property conditions & facilities
No hot water. Lukewarm.
Stayed 1 night in May 2024
Response from Top Hill Motel on 21 May 2024
Thank you for responding to this survey & providing us with valuable feedback regarding your recent stay with us. We have instant hot water heaters which are working perfectly fine. We apologize for the inconvenience occurred during your stay with us.

10/10 Excellent

Richard, ELKTON

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Top Hill Motel on 26 Apr 2024
Thank you for staying at the Top Hill Motel. We are pleased to see that you enjoyed your stay. We really appreciate your business and hope to see you again soon.

10/10 Excellent

mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay considering the price.
Stayed 1 night in Apr 2024
Response from Top Hill Motel on 15 Apr 2024
Thank you for staying at the Top Hill Motel. We are pleased to see that you enjoyed your stay. We really appreciate your business and hope to see you again soon.

10/10 Excellent

Yusef

Stayed 1 night in Apr 2024
Response from Top Hill Motel on 15 Apr 2024
Thank you for staying at the Top Hill Motel. We are pleased to see that you enjoyed your stay. We really appreciate your business and hope to see you again soon.

10/10 Excellent

Zoe

Stayed 1 night in Apr 2024
Response from Top Hill Motel on 15 May 2024
Thank you for responding to this survey & providing us with valuable feedback regarding your recent stay with us. We are pleased to see that you enjoyed your stay. We will share your positive review with our team as positive guest input is their greatest form of recognition. We look forward to the opportunity to serve you again should you return to beautiful Saratoga Springs.

10/10 Excellent

Alejandro, Middlesex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Top Hill Motel on 9 Apr 2024
Thank you for staying at the Top Hill Motel. We are pleased to see that you enjoyed your stay. We really appreciate your business and hope to see you again soon.

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Ken in the office was very polite and informative. Thank you Will be staying there again Judy
Stayed 2 nights in Feb 2024
Response from Top Hill Motel on 5 Mar 2024
Thank you for responding to this survey & providing us with valuable feedback regarding your recent stay with us. We are pleased to see that you enjoyed your stay. We will share your positive review with our team as positive guest input is their greatest form of recognition. We look forward to the opportunity to serve you again should you return to beautiful Saratoga Springs.

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location for attending the Dance Flurry Festival. I appreciated the fridge, microwave, and table and chairs. If you want fluffy towels and fancier fixtures, go stay at the Hilton for three times the price!
Stayed 2 nights in Feb 2024
Response from Top Hill Motel on 20 Feb 2024
Thank you for responding to this survey & providing us with valuable feedback regarding your recent stay with us. We are pleased to see that you enjoyed your stay. We will share your positive review with our team as positive guest input is their greatest form of recognition. We look forward to the opportunity to serve you again should you return to beautiful Saratoga Springs

10/10 Excellent

Sergio

Good
Stayed 1 night in Feb 2024
Response from Top Hill Motel on 11 Feb 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Michael

Disliked: Amenities
Property was clean and staff member was courteous. I chose inexpensive and that’s what I got. Rooms were quiet, an older property.
Stayed 2 nights in Jan 2024
Response from Top Hill Motel on 22 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Malik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Top Hill Motel on 10 Jan 2024
Thank you for responding to this survey & providing us with valuable feedback regarding your recent stay with us. We are pleased to see that you enjoyed your stay. We will share your positive review with our team as positive guest input is their greatest form of recognition. We look forward to the opportunity to serve you again should you return to beautiful Saratoga Springs.

6/10 Okay

Jennifer

Travelled with group
Liked: Cleanliness, staff & service
Definitely needs to be upgraded! Heard scratching in the walls at night, beds were very hard, hot water was not very hot! Smelled like moth balls
Stayed 1 night in Dec 2023
Response from Top Hill Motel on 19 Dec 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Frederic

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
An older facility, but recently updated. Well maintained and clean.
Stayed 1 night in Nov 2023
Response from Top Hill Motel on 24 Nov 2023
Thank you for staying at the Top Hill Motel. We are pleased to see that you enjoyed your stay. We really appreciate your business and hope to see you again soon.

10/10 Excellent

Olivia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was very convenient and helpful. My friend locked herself out of one of the rooms and the staff was very quick and helpful with the situation.
Stayed 1 night in Oct 2023
Response from Top Hill Motel on 2 Nov 2023
Thank you for responding to this survey & providing us with valuable feedback regarding your recent stay with us. We are pleased to see that you enjoyed your stay. We will share your positive review with our team as positive guest input is their greatest form of recognition. We look forward to the opportunity to serve you again should you return to beautiful Saratoga Springs

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Top Hill Motel on 23 Oct 2023
Thank you for staying at the Top Hill Motel. We are pleased to see that you enjoyed your stay. We really appreciate your business and hope to see you again soon.

10/10 Excellent

Mary

Stayed 1 night in Oct 2023
Response from Top Hill Motel on 12 Nov 2023
Thank you for staying at the Top Hill Motel. We are pleased to see that you enjoyed your stay. We really appreciate your business and hope to see you again soon.

10/10 Excellent

Arthur, Rochester

Stayed 1 night in Oct 2023
Response from Top Hill Motel on 12 Nov 2023
Thank you for staying at the Top Hill Motel. We are pleased to see that you enjoyed your stay. We really appreciate your business and hope to see you again soon.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Top Hill Motel on 17 Oct 2023
Thank you for responding to this survey & providing us with valuable feedback regarding your recent stay with us. We are pleased to see that you enjoyed your stay. We will share your positive review with our team as positive guest input is their greatest form of recognition. We look forward to the opportunity to serve you again should you return to beautiful Saratoga Springs.

10/10 Excellent

Dianna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was quick & professional
Stayed 1 night in Oct 2023
Response from Top Hill Motel on 10 Oct 2023
Thank you for staying at the Top Hill Motel. We are pleased to see that you enjoyed your stay. We really appreciate your business and hope to see you again soon.

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Top Hill Motel on 9 Oct 2023
Thank you for staying at the Top Hill Motel. We are pleased to see that you enjoyed your stay. We really appreciate your business and hope to see you again soon.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Good spot for price. Not much close by to walk to apart from bbq restaurant Staff is good rooms clean
Stayed 1 night in Oct 2023
Response from Top Hill Motel on 3 Oct 2023
Thank you for staying at the Top Hill Motel. We are pleased to see that you enjoyed your stay. We really appreciate your business and hope to see you again soon.

6/10 Okay

karin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and smelled clean. For the price it worked.
Stayed 1 night in Sep 2023
Response from Top Hill Motel on 2 Oct 2023
Thank you for responding to this survey & providing us with valuable feedback regarding your recent stay with us. We are pleased to see that you enjoyed your stay. We will share your positive review with our team as positive guest input is their greatest form of recognition. We look forward to the opportunity to serve you again should you return to beautiful Saratoga Springs.

8/10 Good

Jeff

Liked: Cleanliness, room comfort
Would have liked coffee pot and tissues in room.
Stayed 1 night in Sep 2023
Response from Top Hill Motel on 2 Oct 2023
Thank you for staying at the Top Hill Motel. We are pleased to see that you enjoyed your stay. We give coffee pots on request. We really appreciate your business and hope to see you again soon.

10/10 Excellent

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was nice clean and the owners were very friendly.
Response from Top Hill Motel on 18 Sept 2023
Thank you for staying at the Top Hill Motel. We are pleased to see that you enjoyed your stay. We really appreciate your business and hope to see you again soon.

8/10 Good

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was large/ clean. Owner was very accomodating. Reasonable room rate.
Stayed 1 night in Sep 2023
Response from Top Hill Motel on 18 Sept 2023
Thank you for staying at the Top Hill Motel. We are pleased to see that you enjoyed your stay. We really appreciate your business and hope to see you again soon.

2/10 Terrible

Colleen

Disliked: Cleanliness, staff & service, property conditions & facilities
I really have nothing nice to say. I did call them regarding my issue and rather than, at the very least, offer me an apology, they were extremely argumentative. I will not ever be staying there again, nor will I ever recommend.
Stayed 1 night in Aug 2023
Response from Top Hill Motel on 15 Sept 2023
Thank you for staying with us. We do not recall having any problems and you did not specify. Since we do not know what the problem was, we are unable to resolve it. We apologize for the inconvenience.

8/10 Good

joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Top Hill Motel on 9 Sept 2023
Thank you for staying at the Top Hill Motel. We are pleased to see that you enjoyed your stay. We really appreciate your business and hope to see you again soon.

10/10 Excellent

joseph

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Top Hill Motel on 3 Sept 2023
Thank you for staying at the Top Hill Motel. We are pleased to see that you enjoyed your stay. We really appreciate your business and hope to see you again soon.

6/10 Okay

Annie

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Top Hill Motel on 26 Aug 2023
Thank you for staying at the Top Hill Motel. We are pleased to see that you enjoyed your stay. We really appreciate your business and hope to see you again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Top Hill Motel on 21 Aug 2023
Thank you for staying at the Top Hill Motel. We are pleased to see that you enjoyed your stay. We really appreciate your business and hope to see you again soon

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
management of hotel was friendly, accommodating, and will stay here again
Stayed 5 nights in Jul 2023
Response from Top Hill Motel on 6 Aug 2023
Thank you for staying at the Top Hill Motel. We are pleased to see that you enjoyed your stay. We really appreciate your business and hope to see you again soon.

4/10 Poor

valerie

Disliked: Cleanliness, property conditions & facilities
Sink didn't drain like it should so left toothpaste up near top due to build up of water. Shower curtain had mold ind creases of shower curtain. Tv didn't allow you to change Chanel and said it was not working. Let staff know about issues when we left they appoligized and said they would take care of it. We didn't receive any compinsation any of the issues.
Stayed 1 night in Jul 2023
Response from Top Hill Motel on 2 Aug 2023
Thank you for staying with us. We value your opinion. We have fixed the slow drain in the sink and changed shower curtain. It was overlooked by the housekeeper and we apologize for that. Spectrum is working outside every night to change all the wirings and that is why sometimes at night TV has an error code. Again we are sorry for the inconvenience occurred during your stay and we hope that you give us another chance while you are visiting Saratoga.

10/10 Excellent

Wallace

Liked: Cleanliness, staff & service, property conditions & facilities
Price was great and nothing was found wrong
Stayed 1 night in Jul 2023
Response from Top Hill Motel on 1 Aug 2023
Thank you for staying at the Top Hill Motel. We are pleased to see that you enjoyed your stay. We really appreciate your business and hope to see you again soon.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room at reasonable price with excellent service. Close to downtown Saratoga.
Stayed 2 nights in Jul 2023
Response from Top Hill Motel on 29 Jul 2023
Thank you for responding to this survey & providing us with valuable feedback regarding your recent stay with us. We are pleased to see that you enjoyed your stay. We will share your positive review with our team as positive guest input is their greatest form of recognition. We look forward to the opportunity to serve you again should you return to beautiful Saratoga Springs.

2/10 Terrible

Vivian

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor experience
Such a disappointment. The place is old and in need of updating and repair. As a result, it was hard to tell if the room was clean. Bedding and towels are very basic. Not good value for money.
Stayed 1 night in Jul 2023
Response from Top Hill Motel on 25 Jul 2023
Thank you for your response. We see that your stay with us was not that pleasant. We are a basic motel with no frills. We have nice clean rooms with affordable price. During thoroughbred racing season, all hotel-motels in Saratoga have high rates. All our rooms are newly renovated but if you are looking for a Taj Mahal this is not it.

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was your average mom and pop motel. It was clean, had all the amentities (tv, microwave, fridge, etc). It was very close to Saratoga Performing Arts Center and State Park. Would definately stay there again!
Stayed 1 night in Jul 2023
Response from Top Hill Motel on 7 Jul 2023
Thank you for responding to this survey & providing us with valuable feedback regarding your recent stay with us. We are pleased to see that you enjoyed your stay. We will share your positive review with our team as positive guest input is their greatest form of recognition. We look forward to the opportunity to serve you again should you return to beautiful Saratoga Springs.

10/10 Excellent

shawn

Stayed 2 nights in Jul 2023
Response from Top Hill Motel on 25 Jul 2023
Thank you for responding to this survey & providing us with valuable feedback regarding your recent stay with us. We are pleased to see that you enjoyed your stay. We will share your positive review with our team as positive guest input is their greatest form of recognition. We look forward to the opportunity to serve you again should you return to beautiful Saratoga Springs.

10/10 Excellent

Anita

Stayed 2 nights in May 2023
Response from Top Hill Motel on 20 Jun 2023
Thank you for staying at the Top Hill Motel. We really appreciate your business and hope to see you again soon.

10/10 Excellent

Whitney, YELLOW SPRINGS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean, comfortable and in good condition. The staff was friendly and helpful. We would definitely stay here again.
Stayed 2 nights in May 2023
Response from Top Hill Motel on 23 May 2023
Thank you for responding to this survey & providing us with valuable feedback regarding your recent stay with us. We are pleased to see that you enjoyed your stay. We will share your positive review with our team as positive guest input is their greatest form of recognition. We look forward to the opportunity to serve you again should you return to beautiful Saratoga Springs.

10/10 Excellent

Christopher, Princeton

Stayed 1 night in Apr 2023
Response from Top Hill Motel on 23 May 2023
Thank you for staying at the Top Hill Motel. We really appreciate your business and hope to see you again soon.

10/10 Excellent

John

Stayed 1 night in Apr 2023
Response from Top Hill Motel on 1 May 2023
Thank you for staying at the Top Hill Motel. We really appreciate your business and hope to see you again soon.

8/10 Good

Donald C.

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient, close to the highway. Area restaurants nearby..Owner very accomodating when we decided to stay a second time. Hot water slow, heat slow.
Stayed 1 night in Apr 2023
Response from Top Hill Motel on 21 Apr 2023
Thank you for staying at the Top Hill Motel again this year. We really appreciate your business and hope to see you again soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Top Hill Motel on 28 Mar 2023
Thank you for staying at the Top Hill Motel again this year. We really appreciate your business and hope to see you again soon.

8/10 Good

Jim

Liked: Staff & service
The room was ok. The beds were comfortable and the room arreared clean. However, the toilet did not function well...it worked if you held down the handle for it to fully flush. Also the refrigerator freezer did not keep things frozen.
Stayed 1 night in Mar 2023
Response from John on 20 Mar 2023
Thanks Jim for staying with us. We will check out the toilet function you mentioned. We normally keep the refrigerator on a number 1 but it can go up to a number 7. you might have missed the controller but we will check it out.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s quiet, comfortable, and relaxing
Stayed 2 nights in Nov 2022
Response from Top Hill Motel on 22 Nov 2022
Thank you for responding to this survey & providing us with valuable feedback regarding your recent stay with us. We are pleased to see that you enjoyed your stay. We will share your positive review with our team as positive guest input is their greatest form of recognition. We look forward to the opportunity to serve you again should you return to beautiful Saratoga Springs.

2/10 Terrible

Antonio

No security it was my worst experience and i had to checkted out one day earlier and lost my money and they would not refunded. Very bad place with no security. People hanging outside your room until 3am talkimg and drunk . And the worst of all it was cold and the heat did not work.
Stayed 2 nights in Oct 2022
Response from Top Hill Motel on 18 Oct 2022
Thank you for your response. We see that your stay with us was not that pleasant. We have security cameras on our premises and we checked the recording and found no people hanging out in the parking lot. Due to Skidmore College parents weekend, mostly parents were staying here. Regarding cancelling for the second night, our cancellation policy is 72 hrs and we were not given enough notice. Controller for A/C and heating are separate and probably was confused which one to turn on. All our rooms have working heat.

2/10 Terrible

Mary Jo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth staying at
This motel was awful and not worth the cost of 111.00 a night. The place was not very clean and I had to listen to the next room people going at at 2 in the morning. I would not recommend this place.
Stayed 1 night in Sep 2022
Response from Top Hill Motel on 6 Oct 2022
Thank you for your response. We see that your stay with us was not that pleasant but then you did not let us know about the noise next room. We have nice clean rooms with affordable price. Hope you give us another chance when visiting Saratoga.

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean. It was a five minute drive to the concert venue. Would definitely stay again
Stayed 1 night in Sep 2022
Response from Top Hill Motel on 23 Sept 2022
Thank you for responding to this survey & providing us with valuable feedback regarding your recent stay with us. We are pleased to see that you enjoyed your stay. We will share your positive review with our team as positive guest input is their greatest form of recognition. We look forward to the opportunity to serve you again should you return to beautiful Saratoga Springs.

4/10 Poor

Roxanne

Liked: Cleanliness
Towels & bed linens were poor quality . Very rough on the skin . The bedspread gave me rashes on my skin . The hotel was on a highway . The vending machine for drinks was broken. Absolute bare minimum . Just a Place to stay & sleep .
Stayed 1 night in Sep 2022
Response from Top Hill Motel on 10 Sept 2022
We are sorry to see that you were unhappy about your stay. We apologize for the inconvenience