I arrived for a late check in, but emailed the hotel twice in advance about this. No problem it was said. When I got dropped off by the taxi late at night, nobody was there to let me in! I had to stand in the street for an hour and could have been robbed. I made an international long distance call, at huge cost to me to hotels.com asking for help, I was told they will contact the allocations department, was put on hold and then after 12 minutes was cut off by hotels.com! Nobody called me back and nobody emailed me either.
The owner of the place did arrive after an hour and I was left in. The next morning he wanted full payment for my stay in advance, after 50% was already paid months in advance.
The owner's dogs are allowed to bark at the most inopportune times, which frequently woke me up. The owner of the hotel also let himself into my room whilst I was out to turn off the aircon, explaining later that it is for environmental reasons. This despite the fact that I am extremely heat and humidity sensitive and the weatherforecast said that it felt like 36C during my stay there, which necessitated a cool room to return to.
I fully realise that this is a cheap hotel, but I am not complaining about the amenities. You get what you pay for. But I do have a big problem with how that place is run and how I was treated by hotels.com