We didn't book a room with a view to the ocean and we asked for an upgrade. The hotel had 2 big events going on and I had an issue with the smell of mold and room key not working. They were able to quickly accommodate us and the next day we were given a new room with view of the ocean and no smell of mold. That is my only issue with Hilton Cartagena and I did speak with the front desk when I checked out and they told me it was due to the high humidity in Cartagena.
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