7 Summer St Salem, 01970 Massachusetts
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“Fair”
We thought we were staying in the main building. There are three different buildings and we were put into a different one. It was nice, but we didn't really see any people moving in and out of there. It seemed as if we had the house to ourselves. I don't think there were a lot of people traveling the night we were there. The room was very old where the floor creaked and the beds didn't seem that comfortable. The temperature dropped the night we were there and we couldn't figure out how to turn on the heaters and they didn't have any extra blankets laying around. There was a fireplace but it seemed it was there only for decoration purposes. The bathroom was very small and very little room to move around in. Breakfast was included. It was fair but there really wasn't a lot to choose from. The bad thing about this hotel, there isn't anybody at the main desk after a certain hour. If you have any problems, there wasn't anybody you could contact until the next morning. We were put on the top floor. I often wondered if there was room on a lower floor in any of their buildings, since we didn't see a lot of people moving around. I thought the room was too expensive and there was limited parking.
“Do not stay here! Avoid at all expense!”
The cost of this hotel was very expensive, and I have stayed at budget hotels with better service and comfort. To start off, the staff was constantly noisy, frequently tried to barge into the room, to the point where we had to yell at them and block the door. What is the point of an in-room hot tub if the staff try to come in there with you? There were other people staying in the hotel who were partying, and generally screaming and getting crazy all night. Eventually during our last night there the police came and were there most of the night in a standoff with a screaming hotel guest. Needless to say this is not what I expected. What really makes this situation horrible is the hotel staff and management have made no attempt to resolve this situation, when I told the staff I was unhappy with my stay, they just flippantly remarked, "oh, yeah, because of last night." I have made several attempts at contacting the hotel to resolve this, but they will not return calls or emails. The hotel has literally made no attempt to resolve this before, during, or after the fact, and has ignored all complaints.
“Not Impressed at all”
Not impressed at all. Terrible location and no parking. rooms were too small.
“Hotel historique central-visites à pied-”
Plus B&B de charme qu'hotel de chaine. Autorisation de parking dans la rue à demander. Breakfast inclus mais non signalé, en sous-sol. Attention: escaliers raides, sans ascenseur.
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7 Summer St Salem, 01970 Massachusetts
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7 Summer St Salem, 01970 Massachusetts
