Ruffino - Tenuta di Poggio Casciano

Everything was perfect except the space. A bit cramped but overall we will book this place again. 3 mins walk to the centrale train station. Near Mercato. Very good.

Very nice hotel in quiet (relatively) San Croce. Very walkable to everything. Clean rooms w views. Great breakfast and service. Only issue was check in - deceptive advertising of kids free but staff disputed vehemently. Although this is likely a US vs italy custom- this should be made clearer (Eg strict registration policy for kids despite free stay w existing bedding noted on web site and other internet sources ) to avoid the significant stress we experienced at check in - in addition to lecture from staff. We did not feel welcomed initially - but - to the credit of the management- they did find a way to accommodate- and this is the bottom line and reason for 5 star recommendation overall. I travel extensively (w st Regis stay on our next stop in Venice just completed) and would stay at Relais San Croce again despite confusion. Check out clerk was excellent on March 14 2023 in early afternoon.

Great location. Great staff and comfortable room. No upgrade offered although rooms available during stay. Requested but ignored. Stop promoting a false “benefit”.that is not honored.