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Reviews of Mena Hotel Riyadh

Mena Hotel Riyadh
26th Street, Olaya District, Riyadh

Reviews

7.0

Good

Rating 10 - Excellent. 9 out of 61 reviews" "
Rating 8 - Good. 26 out of 61 reviews" "
Rating 6 - Okay. 15 out of 61 reviews" "
Rating 4 - Poor. 7 out of 61 reviews" "
Rating 2 - Terrible. 4 out of 61 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

3.0/10

Amenities

7.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Mahmoud

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately front desk staff not professional and well educated to handle such position, property was not clean at all, even the mattress was full with bed bugs, tea Katie extremely dirty. Last thing the giving room not the same booked room through expedia web site and when I rise up my complaint, I received very un professional feedback as well. It seems once payment done no longer your voice will reach out anyone.
Stayed 5 nights in Jan 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

2/10 Terrible

Abdullah

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
تسجيل الدخول كان سلس وسريع الغرفة نظيفة مع وجود بعض الملاحظات حصلت مشكلة في الغرفة (نزول ماء من السقف الساعة 1:30 ص تقريبا) تم التواصل مع الإستقبال وتم الرد بتغيير الغرفة (حصل تأخير كبير في التنفيذ)
Stayed 1 night in Jul 2021

4/10 Poor

MOUSA

Travelled with family
Liked: Property conditions & facilities
No safety at all
Old building Bad idea to chose it You can find nicer than this hotel
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and clean
Stayed 5 nights in Feb 2020

6/10 Okay

Verified traveller

Business traveller
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Great hospitality, recommend, would stay again. Very welcoming
Stayed 2 nights in Dec 2019

6/10 Okay

Walid

Business traveller
Last minute trip to Riyadh
It was an “OK” stay. Booked a last minute night and it was the best of the available. Needs a little bit of TLC, the receptionist was a very helpful guy. I won’t nevessa stay there again unless it’s one of the few options available .
Stayed 1 night in Dec 2019

6/10 Okay

Teddy

Business traveller
Disliked: Cleanliness
Stayed 1 night in Oct 2019

4/10 Poor

Nikita

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
The room I was initially given smelled like an ashtray and had stains all over the table. The bathroom floor was wet, the ac was making a squeaking sound and the room phone had no dial tone to even speak to reception. Second room was ok- but its a very old hotel (and ac is too loud in general)
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Good price for a business trip
Acceptable price for business trip but services are not good as it was. Internet is unstable, receptionist is not really friendly and Room Service asking for paying directly every times I order while restaurant and coffee shop still accept signed to the room and pay at checkout time?!
Stayed 3 nights in Nov 2017

8/10 Good

Deepu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent enough
It was ok. Nothing great. Breakfast buffet and dinner menu can be definitely improved upon.
Stayed 4 nights in Nov 2017

8/10 Good

Deepu

Liked: Cleanliness, property conditions & facilities, room comfort
Kinda OK, could always be better
it was OK. Everything needed to be asked for - 1st day - dental kit, 2nd day - coffee sachets
Stayed 3 nights in Nov 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2017

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

8/10 Good

robert, California USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here every time in Riyadh
Fantastic. Great hotel. I've stayed at the Marriott also which is a nice hotel, but it's way too far off the beaten path. The Mena is a hidden Gem. there's a really cool restaurant very close by. It's called submarino . very funky kind of like being at Disneyland, but I'm telling you the food is really really good. The only negative that I can think of might be the business center printer kind of sucks and I'm pretty sure the computer put a virus on my thumb drive. Maybe step up that (business services) game a little bit. Get a better printer. also, a couple times nobody spoke much English at all. Overall though, this is my favorite Hotel. We sit outside and drink coffee or take a walk. I can even walk to the Tamimi Market if I need something. I ate at the restaurant just about every day. I think it's great. As long as they have hummus and nice salad options I'm a fan. One time I came back after a couple months in the manager of the restaurant recognized me and said welcome back. That was unusual.

8/10 Good

Charissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and flexible hotel
Mike and Mohd Ali are very professional and helpful towards us. Thank you for their excellent service. However their wifi needs much improvement. The wifi in both the room and the lobby can be unstable at times and tends to drop every now and then. But the professional and personalised service rendered by their staff is exceptional. We are won over by the hotel staff's sincerity. A good hotel for business!

6/10 Okay

Verified traveller

Liked: Room comfort

8/10 Good

Imad, Imad

Liked: Cleanliness, staff & service
Staying at Mena Hotel
I stayed for three nights without anybody asking me to pay which has never happened with me before . Taxis always available outside the hotel. Next to Faisalieh mall (5 minutes walk which is very convenient) and close to clients. Business area.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Afraz on 16 Jul 2016
Thank you Mr.David for the time you have taken to write your valuable ranking & comments, we hope to see you again in our hotel during your next trip to Riyadh .

8/10 Good

Khalid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Na, KSA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near the Faisaliya Center
A very good experience overall. Arrival was easy because of the central location and the availability of hotel parking. Check in was smooth, fast, and courteous. The hotel food was exceptionally good -- recommended.

6/10 Okay

Verified traveller

basic business hotel
No room service... bizarrely you can order dinner but you have to pick it up from the dining room and take it up to your room , same for take away??

2/10 Terrible

Mario, Lebanon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
The bed was old with the wood falling apart and noisy whenever you move on it. There was hair in the bathtub, the cotton of the bed sheets was also worn out, there is a constant sound from the central air condition above the room which even if I turn off the AC remains noisy and annoying. Only 2 switches in the room to turn all the lights on/off as well as the power plugs, hence if you want to charge your phone you have to do it with the lights on.... At least the staff was ok.

10/10 Excellent

Mark Rankin, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service
Overall very good , have stayed in the Mena on a few occasions and find the service and the rooms to be first class.

6/10 Okay

DrB, Worcester, UK

Smokie - Slow but friendly staff and good location
I stay in the area everytime, so I am familiar with things around me, however my usual hotel was fully booked as such short notice. Chekin staff were friendly, I specifically asked for a non-smoking room on the booking for and also at checking in. however the room did smell of smoke. I tried to call room service to get an iron board and iron, I was not able to get through, considering it was 2am, I thought id call in the morning. however calling at 9:10 am left me receiving the request just after 10am. which caused me delay in getting to a meeting I was going to. There was no hot water in the room, I mentioned this to the front desk staff, they advised me to call maintenance to get it resolved. (staying at a 4* hotel made me expect a more pro-active approach by the staff to ensure the matter was resolved, rather than advise me on calling up someone, especially after the episode in the morning. Finally, as I get to have some dinner in the restaurant, and having seen that there are À la carte options, I decided to dine there. unfortunately they only had the buffet option. which meant me walking else where. I would only stay there again if I have to.

8/10 Good

nassib, b

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to faisalia mall
The staff are amazing , will book in this hotel again for sure .

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness

4/10 Poor

Hassan

Disliked: Staff & service, property conditions & facilities

4/10 Poor

Gulf Trotter, DXB

Disliked: Cleanliness, staff & service
Good Location, Bad Service
The room had an overwhelming smell of sand, you would notice the sand stuck in the curtain if you try to open/close it. I asked and double confirmed a hotel pick-up which didnt show up at the airport. I called the hotel 3 times to get an answer, and the person said he is not sure if the driver left and that he doesn't have his number. After 5 minutes on convincing I got the number of the driver who didn't answer his phone (more than 10 calls over 20 minutes). When I took a cab to the hotel they said the driver was arrested and his car was confiscated by the police because a driver is not allowed to wait for a passenger at the airport and hold a name placard. Mind you there were more than 50 airport pick-ups in the airport doing the exacvt same thing, and I've been coming to Riyadh for 10yrs and getting an airport pickup.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean decent hotel but....
Our room was very nice but one time the front entrance had a sewer smell which lingered for some time. The staff was quite friendly. Our room was quite big, in fact we felt some space was simply wated. The breakfast was good but would have liked more variety of cereals. The location of the hotel is not bad and quite close to King Fahad Highway.

6/10 Okay

Verified traveller

Reasonably priced hotel in the good location of Olaya.Rather basic rooms and services but functional enough for short stays.

8/10 Good

MA, Dubai, UAE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Hotel in Olaya
The staff are extremely friendly and helpful. I need to check-in early so they upgraded my room since they didn't have any rooms ready at the time of my arrival. Very comfortable for business stay and their location in Olaya is very accessible to all Riyadh center businesses.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Kim B

Liked: Cleanliness, room comfort
Okay . But not more than that
Was having a "party" ??? Wedding ??? downstairs - with some loud music in the nighttime. A lift" was in service under my visit - had to use another approx 100 meters from the room. But overall a clean room and a friendly staff

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Mena Hotel Riyadh
Excellent hotel and service. had a couple of noisy nights with events on floor below. Gym is sub standard

6/10 Okay

Glenn, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good but noisy
Everything was excellent at the Mena Hotel part from the fact I had a room above the function room and on two nights there was music playing till 1.00am

8/10 Good

Mina, Qatar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice
Very nice

10/10 Excellent

ALI ALMUTAIRI

Stayed 1 night in Sep 2021

10/10 Excellent

Naser

Stayed 1 night in May 2021

4/10 Poor

Fahad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021

6/10 Okay

Albaraa

Liked: Property conditions & facilities
موقع الفندق ممتاز - تعامل المسؤول الفلبيني مايكل جدا ممتاز اثاث قديم - خدمة النظافة غير جيدة - رائحة غير جيدة من دورة المياه - لايوجد رد من خدمة الغرف
Stayed 3 nights in Jan 2019

6/10 Okay

anders

Liked: Room comfort
Good location and functional
Good location. Sign of wear and tear.
Stayed 4 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bon hotel bon prix
positif
Stayed 1 night in Aug 2017

2/10 Terrible

Hyoin, Korea

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Reservation was ignored.
Comportable but can't trust. When I stay here first time, I made reservation before I come but when I arrived, they said they are full booked and I should go to other hotel as they introduce. I was so upset because that was late night. Anyway, after waiting 30minutes, I could stay in this hotel because someone suddenly checked out. This time, I arrived 2AM in the hotel and they, again, said they are full booked. So they send me to the another hotel in 2AM. I really want them to remember that the reservation is promise. If they ignore this promise so easily, why should I choose here and how can I trust them?

8/10 Good

YAHYA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
فندق نظيف ومريح
السعر مناسب مع خدمات ونظافة الفندق

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
اقامة مريحة
الفندق رائع ومرتب ونظيف وهادئ جدًا، يعيبه الشكل الخارجي ، البوفية متوسط وخياراته محدودة.