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Reviews of Holiday Inn Riyadh al qasr, an IHG Hotel

5 out of 5
Holiday Inn Riyadh al qasr, an IHG Hotel
Olaya District King Fahd Road, Riyadh

Reviews

7.8

Good

Rating 10 - Excellent. 59 out of 166 reviews" "
Rating 8 - Good. 54 out of 166 reviews" "
Rating 6 - Okay. 27 out of 166 reviews" "
Rating 4 - Poor. 13 out of 166 reviews" "
Rating 2 - Terrible. 13 out of 166 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Chandrasekaran

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Apr 2024

10/10 Excellent

NAMEER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service Excellent location Excellent food
Stayed 4 nights in Feb 2024

2/10 Terrible

Abdalrahman

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and friendly, many thanks.
Stayed 5 nights in Dec 2023

8/10 Good

Nabeel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Mohammad

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 2 nights in Nov 2023

4/10 Poor

Tanya

Liked: Cleanliness
Basic hotel, very small window in room. Breakfast was okay… Unfortunately, they had an emergency announcement that went of all three days of our stay, saying we need to vacate the building, and once was at 1:00am. Another night a staff member knocked on our door at 2:00am, mistakenly thinking we called for towels. Tough to sleep in that environment!!
Stayed 3 nights in Nov 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst Experience Ever
Very bad experience Arrived at 7:30 pm and my room wasn’t ready The room was in a very bad condition, room door was open and can’t close smoothly, TV unit was broken, iron was broken and leaking water, bathroom wasn’t in good condition!
Stayed 3 nights in Oct 2023

8/10 Good

Mohan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay at this hotel during my first visit to Riyadh. Saleem was very helpful with the luggage and explaining the facilities of the hotel. Impressed with all the staffs service including the checking in staff. Good wifi service and walkable distance to local shops Recommend this hotel for the stay. Could have more restuarant choices. Slight negative is the food choice at the hotel restuarant. Buffet only so slightly on the pricey side.
Stayed 3 nights in Sep 2023

4/10 Poor

Chetan

Business traveller
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

6/10 Okay

Ahmed

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Wasn't good enough
Stayed 4 nights in May 2023

4/10 Poor

Abdalsattar

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
Old rooms
Stayed 4 nights in Mar 2023
Response from Mohsin Yaqoob on 12 Mar 2023
Dear Abdalsattar,Thank you for your candid review. We apologize that your recent stay did not meet expectation. Please be noted that currently hotel is under renovation .We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Mohsin YaqoobArea General Manager

10/10 Excellent

Huthaifa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Nice hotel
Stayed 4 nights in Mar 2023

6/10 Okay

Feras

Stayed 1 night in Jan 2023

10/10 Excellent

NORAH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Dec 2022

8/10 Good

Jianping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2022

10/10 Excellent

NORAH

Stayed 10 nights in Nov 2022

10/10 Excellent

Mohamed

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Anwar

Stayed 1 night in Aug 2022

2/10 Terrible

Saif

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No AC aircondtion
When i reach. No AC was on all rooms.
Stayed 3 nights in Jun 2022

2/10 Terrible

Raman

Stayed 2 nights in Mar 2022

4/10 Poor

Salah

Business traveller
Disliked: Staff & service, property conditions & facilities
Slow front desk, run down property, old beds, scratched room wall. Hotel needs renovation. One star hotel.
Stayed 1 night in Feb 2022

2/10 Terrible

Peter

Stayed 9 nights in Jan 2022

10/10 Excellent

MOHAMMAD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just waited 20 mins before I receive the room
Stayed 1 night in Dec 2021

6/10 Okay

Mohamed

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2021

6/10 Okay

Altaf

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good Health, Responsive Staff
Generally all good. My initial room was allocated over a very noisey part of the hotel. Some motor or generally need make for a peaceful first night.
Stayed 3 nights in Nov 2021

8/10 Good

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Muhannad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay
The staff friendliness is the best thing in the hotel and well managed.
Stayed 10 nights in Sep 2021

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2021

10/10 Excellent

Mohammed

Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Business traveller
Average Hotel, Nice location
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad hotel & bad services
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. With wide rooms and lovely staff and services.
Stayed 1 night in Apr 2021

10/10 Excellent

Muhannad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
The stay was excellent. Staff were very friendly and professional, who always went out of their way to help. Breakfast buffet was a great experience. The facilities were all well maintained and visually appealing. My only suggestion is to enhance room soundproofing where even normal talk is clearly heard.
Stayed 8 nights in Mar 2021

10/10 Excellent

Muhannad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience
The stay was excellent. Staff were very friendly and professional, who always went out of their way to help. Breakfast buffet was a great experience. The facilities were all well maintained and visually appealing. My only suggestion is to enhance room soundproofing where even normal talk is clearly heard.
Stayed 8 nights in Mar 2021

8/10 Good

HOSUNG

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021

8/10 Good

Gohar

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Excellent Stay
Very clean, excellent location, though building is bit old
Stayed 1 night in Feb 2021

8/10 Good

IDHAH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Firas

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2020

10/10 Excellent

AlFatih, Saudi Arabia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Location despite the road detours within the area
Stayed 1 night in Oct 2020

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Budget hotel , needs renovation
Barely maintained in an acceptable condition. Really old and some parts (gym, pool, sauna...etc) are like been abandoned and neglected. Well , you get what you pay for . For a budget conscious individuals this is a bargain. For comfort and luxury folks, this is not the place! Definitely the hotel need refurbishing (carpets/sofas ...etc.)
Stayed 1 night in Oct 2020

10/10 Excellent

REZWAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was good and perfect..
Stayed 2 nights in Sep 2020

10/10 Excellent

فهدالظفيري, السعودية

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
الشباب والبنات بالاستقبال جدًا رائعين ولطيفين شكراً لكم
Stayed 1 night in Sep 2020

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stay in the hotel only if you don't find other
No one answer when call and front desk helpless
Stayed 2 nights in Sep 2020

6/10 Okay

HUSSAIN A

Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2020

8/10 Good

eid

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Sep 2020

8/10 Good

Mahmoud

Stayed 6 nights in Mar 2020