Private beach, white sand, sun-loungers, beach umbrellas
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Reviews of PavoReal Beach Resort Tulum

3.5 out of 5
PavoReal Beach Resort Tulum
Carretera Cancun Tulum km 237 Tankah III, Tulum, QROO

Reviews

8.0

Very good

Rating 10 - Excellent. 136 out of 349 reviews" "
Rating 8 - Good. 136 out of 349 reviews" "
Rating 6 - Okay. 38 out of 349 reviews" "
Rating 4 - Poor. 27 out of 349 reviews" "
Rating 2 - Terrible. 12 out of 349 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and friendly. Food at buffet consistently delicious. Location fabulous - beautiful beach, pools, and close to all activities in area. Price excellent - an extremely good value.
Stayed 4 nights in Feb 2020

10/10 Excellent

Harper,Tammy, Santa Rosa , CA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have visited Pavo Real 4 times. I would definitely recommend the paradise off the main hotel zone. We are always greeted warmly by Emmanuel. Our rooms always clean , comfy you won’t spend much time in your room when you see the oasis around you , beautiful beach, pools and I had a fabulous massage. This place is wonderful. Restaurant staff and food is exceptional . This place is great for families or couples. We are getting ready to plan our next trip to Pavo !!!
Stayed 11 nights in Jan 2020

6/10 Okay

Pabs, Montreal

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Good for the price. Everything is in Italian, which makes it difficult for Mexican-Canadians to go around the hotel. I reported the toilet was not working (twice), they promised they would go fix it, but never did. The water pipes are incredible loud to sleep. They only provide 1 access card to your room, which is stupid since you only get power when plugging it inside the room, and makes it difficult to leave any device charging or your kid sleeping while you go get something outside; the 3 times I asked for a spare access card, they couldn't provide it either because the guy in charge was not there or they said they were busy with the system. Staff and location is absolutely outstanding though.
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms were very poorly kept . My bathroom leaked and it had a smell even after it was cleaned . There were a lot of bugs in the room and cats stayed on the balcony’s of most rooms on the first floors . The food was ok and the drinks were very cheap .
Stayed 4 nights in Nov 2019

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with friendly and helpful staff
The hotel was really nice and the staff helpful and friendly. We stayed for 5 nights and the food was great but pretty much the same for every meal. There’s plenty of variety to change what you select but it would be nice to have a differing selection for a longer stay. It’s quite a way from Tulum centre but this isn’t a bad thing as it is a nice quiet location. It’s about £12 in a taxi into town but a collectivo from the end of the street is about £1.20
Stayed 5 nights in Jul 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
They turned off the water without letting us know and we were taking showers. Beds were hard. It was like sleeping on the floor. Air conditioner wasn't working well. Rooms were hot. Beds only have a sheet on the bed.
Stayed 2 nights in Apr 2019

4/10 Poor

Heidi

Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The hotel is situated on the beach very nice . Rooms do need updating the ac didn’t work and the water temperature in bathroom needs to be regulated as often it was scolding hot water without notice . Food is good but the resort is full of Italians .
Stayed 8 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveller

Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2018

10/10 Excellent

Dianne, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Great on the beach location. Food was good and staff were helpful. Highly recommended.
Stayed 3 nights in Nov 2018

8/10 Good

P, El Paso, Texas

Liked: Staff & service
Disliked: Room comfort
Great experience for the price
We stayed at this resort for two nights in early July. Overall, I was pleased with my experience at PavoReal. The staff were friendly and helpful; the property is quaint and well-kept; and the food definitely exceeded expectations, with a large variety of high-quality Italian food at each meal. Keep in mind, this is a very Italian-centric resort that caters almost exclusively to its Italian clientele. I believe we were the only two non-Italians at the resort when we were there. Complaints: The rooms are quite hot and musky. The AC unit is above the front door, around the corner from the bed, making it insuffienct to properly cool the rooms at night. The mattresses and pillows are VERY hard and uncomfortable. I couldn’t sleep at all the first night. We ended up staying our second night at an Airbnb just so we could sleep properly, then came back for breakfast. Additionally, the pools have very inconvenient hours: 8am-5pm. My other complaint would be the loud bar music that plays each night until past 10pm. As others have commented, this makes it fairly difficult to sleep. So yes, this is a great resort for the price. But the rooms leave one wanting.
Stayed 2 nights in Jun 2018

10/10 Excellent

Rosemary, Pittsburgh PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful smaller size all inclusive
The small size of this resort allows for much more personal attention from the staff. They are terrific. Unfortunately I broke my foot while down there. They couldn't have been more helpful. Staff all attempt to communicate and do a great job. Only downside for Americans is that the majority of the visitors were Italian. That was OK for us but difficult for our 10yr old daughter to find someone to play with.
Stayed 7 nights in Jun 2018

8/10 Good

Rocio, Junior Suite, ocean front

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wake up to the beach right at your doorstep
Very pleasant, laid back experience. The staff were very friendly, great service and helpful. Breakfast, lunch and dinner all included in the room rates, just make sure you come to the restaurant on time. =)
Stayed 3 nights in May 2018

10/10 Excellent

TEXAS, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a FANTASTIC experience, will return ASAP . BRAVO!!! Thank you to *Abraham( front desk) *Said ( bravo host) *Chef & Staff ( delicious food) *Marco, Freddie, Eliseo ( Great cocktails and service by the beach) **GREAT JOB GUYS** THANK YOU!!! from Texas
Stayed 6 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great
This resort was quiet and small. Perfect for us. The snorkeling of the beach was amazing
Stayed 3 nights in Apr 2018

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Riviera Maya
Excellent beach location and access! Offered great tours to the Mayan ruins and other destinations. The food was fantastic and the staff friendly. Has its own Cenote on the beach! Family friendly and secure. Snorkeling on the reef is superb.

2/10 Terrible

Ignacio, Chile

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Broke a tooth in restaurant. Hotel didn’t care.
I broke a tooth while eating in the hotels restaurant and they decided not to do anything about it. Short story, don’t stay here. Long story, keep on reading. I’m currently on my 4th day here in Pavo Real and I’m leaving tomorrow morning. On my second night here, I chewed on something hard while having dinner at the hotels restaurant and broke a teeth. After dinner, I calmly went to the bathroom, confirmed that what I had in my hand were dental fragments and went to the reception. They had a mixed reaction, asking me if I needed a doctor but at the same time laying doubts on their foods fault (they insisted I had no proof, but I stopped eating immediately after the incident and my plate was swiftly taken away). The managers (Lisette Caballero and Ana Cortes) were not there, so I was told that I would have an answer on the hotels response on the next day (I left a written complaint, which was signed by public relations manager. Picture attached). This finally took a full 48 hours and I was just told that the hotel would take no responsability since I had no proof on this being their fault. Walking out of their restaurant with 3 pieces of my molar in my hand seemed not to be enough for these people (picture attached). They also lied in the process, stating that the roasted meat I ate that day had no bones in it, which is false according to a worker from the kitchen I spoke to the next day. Next week we are filing a formal complaint with the corresponding authorities.
Stayed 4 nights in Mar 2018

8/10 Good

Charles , Tennessee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful visit to a quality hotel. Staff was very friendly and resort clean and set up perfectly for some R & R.
Stayed 1 night in Mar 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Authentic colorful look, far from S. Tulum strip
It's a lovely hotel with an authentic decor and look, great ocean view rooms and nice pools overlooking the ocean as well. The hotel is full-board meaning it included meals for us with our room stay, unfortunately we were underwhelmed by the selection and quality of the food. Besides fresh fruit and an omelette station, the food options and quality were very average - we only tried the main buffet restaurant. Fresh coffee was not available at all, only machine (pre-mix) coffee and this was unexpected. Another surprise was NOT having wi-fi included in the room stay stay, of course it's available with an additional fee however we travel and these days it's rare to come-by hotels and properties without wi-fi included. The hotel lobby wi-fi was very patchy. The Hotel hosts evening events however it was entirely in Italian and catered to Italian guests and while we LOVE anything Italian, we don't speak the language and were visiting Mexico so it threw us off. The hotel staff were very friendly. The distance from the South end of the Tulum strip is a bit far from the main happening areas in town. Overall it's a nice hotel but in my opinion it's a decent option for families looking to be away from the Tulum town, South end beach and restaurants. There isn't much to do close-by so having a rental car is recommended.
Stayed 2 nights in Mar 2018

4/10 Poor

Linda, Miami, FL

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed - could have been a great visit
First, front desk won't take American Express. Then they want to charge $161 for room deposit. Never mention that you must return the beach towels to the front desk when leaving so at checkout this required an additional trip back to the room. Room shower leaks all over the floor. The cheap plastic toilet seat SHIFTS every time you use it so it is very uncomfortable. Must brush teeth with bottled water, yet no free water bottels supplied in the room. Super small rooms for the price is very disappointing. Ants in bathroom sink. No closet to actually hand clothes. If you don't leave key in slot, A/C stops while you are absent so you must work with just one room key instead of two. Wifi an additional fee after paying high price for tiny room. Staff very, very friendly and food was very good - we liked the wide selection of food. Sorry but we can't recommend this place - it's too overpriced for poor rooms. Security seems adequate. Thanks for listening - much potential here but you need to do better.
Stayed 1 night in Feb 2018

6/10 Okay

Priscilla, Tonasket WA

Liked: Cleanliness, staff & service
Disliked: Room comfort
Beach resort out of town
The hotel has buffet meals three times a day included. The food is better than average. Beer is included with meals but not wine. Our room was too close to where all the group activities were for our taste, loud music and announcements. The fan did not work and the bathroom smelled bad. My stuff got locked in the safe and I couldn’t get it open but the beach was beautiful and it was warm and sunny and they had rooms the day before for half what other beach hotels cost in the area
Stayed 2 nights in Feb 2018

6/10 Okay

Danny, Québec, Canada

Liked: Cleanliness, staff & service
Very nice location
Had to change rooms 3 times on arrival day! First room door lock was under repair. Second room, TV did not work, third room was ok but we lost the better view! Staff friendly but the food disappointed us quite a bit! No soup at lunch time.
Stayed 2 nights in Jan 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
What a rip off
If you like loud music blaring in your room from 8 am till 11 pm you’ll love this place. If you’d like to sleep at all go somewhere else.
Stayed 5 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was so friendly and helpful. The food was amazing with lots of options.
Stayed 2 nights in Nov 2017

8/10 Good

Reza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

2/10 Terrible

erica, San Diego, CA

Disliked: Staff & service, property conditions & facilities, room comfort
Couldn't wait to check out
Pay the extra $100 bucks and stay somewhere else. People take their jobs way too seriously. Bedrooms are the size of a shoe box. Taxis show up 40 minutes after you order them. It's at least 4 miles away from the center of town and from the popular beach resorts. All inclusive food is mediocre and makes hometown buffet look like Ruth's Chris. I wouldn't recommend this "resort" to anyone. Never coming back. Not in this life or the next.
Stayed 2 nights in May 2017

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Nickel and dime you. Old hotel.
Pavo did not honor the Hotels.com listed rate and charged us more in addition to taxes and fees. The room was also listed as having free internet and did not honor it. The hotel wanted to charge us $15 for internet and extra for towels. Beds were hard with only 2 sheets and were told we would be charged an extra $15 for loss of key card. They also placed an extra hold on my credit card for the room as a deposit. This place try's to nickle and dime you any chance they get. The front desk and kitchen staff were friendly though.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, great view!
This was our second visit in 3 months to this hotel. Love the area, friendly staff, good food and lovely beach. Cannot wait to go back. Upgraded to an oceanfront roomthis last visit which had a much smaller room but better shower and water pressure than our room on previous visit. I love this resort for an affordable simple beach getaway.

10/10 Excellent

S Dexter, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely, lively leisure.
Top notch service and dining and safe. Wi-Fi needs work though. I would definitely come back.

10/10 Excellent

Iren, Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel on the beach! Best for families!
I was looking for an all inclusive hotel on the Riviera Maya to enjoy with family and the possibility to scuba dive from the location. I found the Pavo Real in Tulum to be special, and very pleasant. This is a very nice structure on the beach. The management is Italian and there is entertainment going on for children and adults "Club Med style" by one of the four pools in the South side of the resort. We thought it was fun ( the staff spoke English and italian) and my daughter lliked it so we mainly hunged around the "Club " area where she was engaged by the staff with water games and new friends. It wasn't too loud or overwhelming for us. The North side of the beach is more relaxed and mellow with drinks served in the cabanas. Don't think of a large hotel. Like most in the Tulum area, the hotel has less than 100 rooms, all located on one to two level garden structures. The food was good, prepared by a Sicilian chef who likes to serve in person his freshly made Cannoli siciliani. He won't let any other server to touch his Cannolli. The cuisine has an Italian / European flare that we liked. There is a Mexican restaurant in the hotel that requires reservations. The best part for me was the incredible opportunity to scuba dive from the hotel and in the adjacent cenote. Basically the hotel resides on the beach on one side and by the amazing Casa Cenote on the other. The cenote is good for diving and snorkelling. We had a fab time! The dive master Pepe is an expert from Cuba.

10/10 Excellent

Ryan, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!
Absolutely fantastic experience with my girlfriend. Tons of great cenotes to snorkel or dive in nearby if you want to leave the resort, but staying there was definitely fine as well. Aside from drinking and eating whatever you want all day and night in paradise, you can also participate in any of the various activities put on by the resort.

10/10 Excellent

Luisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is great and the place gorgeous & clean
Everything was spot and if you don't care about internet and alcohol, you found your spot! the rudimental wifi conncetion and the poor quality of the alcohol in the all inclusive were the only very minor downsides in an otherwise excellent expereince. The real key to this place is the staff; simply adorable

4/10 Poor

Art, Los Angeles

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel by the beach, beware of hidden costs...
Our stay was overall ok. The facilities were fine, the beach was great and the food was decent. Please be aware when booking that it is not a true all inclusive. We thought it was when we booked, and at check-in we were charged for unlimited "beach towel service" (or pay $4 a day each to get a beach towel). Also, we were charged for unlimited bar access (cheap liquor, draft beer) and snacks, so $15 each a day per person for both the towel service and bar/snack access. We were pretty disappointed with that but went ahead and paid to try and not ruin our vacation. Also when booking a cab to head back to the airport we were given different prices by different desk staff members so they were trying to pocket the extra amount we had to pay in the end (they then paid the cab driver, for other cab uses we directly paid the cab driver).

2/10 Terrible

DONTBOOK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE CUSTOMER SERVICE BY GEORGE
DO NOT STAY HERE UNTIL THEY LEARN HOW TO OPERATE A DECENT ESTABLISHMENT

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quiet small all inclusive
Have stayed at this property three times. It is very small and quiet. It has an Italian owner and mostly Italian guests. The grounds are very well kept and clean. The meals did not have a lot of variety but were always very tasty. The meals are mostly aimed for the Italian clientele. They have three pools and a nice beach and it felt like we were at our own private resort. The snorkeling of the beach is excellent if you know where to go. Have to swim a long distance but once you get there it is well worth it. The owner is at every meal and works hard to make you feel comfortable. We were there for four nights and had a great time.

8/10 Good

Jon, Detroit, MI

Disliked: Staff & service
Excellent location. BEWARE CHECK IN SCAM.
Great experience location wise. Long stretch of private beach. Beware of faculty scam upon checking in. They will suggest you get a single free drink a day, but paying up front an additional $15 a night will give you unlimited drinks. DO NOT ACCEPT! Everyone gets unlimited (poor quality cocktail) drinks and food daily. The food is on par with frozen supermarket goods.. It's included though. Also, you'll receive a towel card to hold until checkout to turn in so you may keep your provided towel, however this doesn't matter as they don't bother keeping track. Despite the dishonest staff at check in, I had a good time for the price. It's a good place to stay, but only that. If you plan on spending your entire time on the resort, I might suggest Kore or elsewhere as it will be worth the extra cost.

6/10 Okay

adricas, houston, tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with private beach
It was a relaxing getaway. Very nice hotel. A little far from the town (you have to take a cab around 22$ round trip). The hotel really focus on its Italian clientele. Looks like the operator is Italian (Bravo something); so if you are not Italian you don't even exist. The hotel should be a little more inclusive. Also, do not hire any tour with the hotel. The charge almost 30% more than any other place in town. Wifi is terrible. However, the hotel and the beach are gourgeous. Service is very attentive. Food very average.

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Nice getaway, not really all inclusive
The front desk service leaves much to be desired. We thought it was all inclusive, but it was "full board" . Only beer and wine at dinner included with the meals. Any drinks, and snacks not during the dedicated meal hours were extra. Wifi was only free if you stood at the front desk. You had to buy a card for 5 days for $400 pesos. We were told that was $20 USD. Gave them $20 bill and got less that 400 pesos, and they said their exchange rate was 15 pesos to the dollar not the 23.70 that the banks give. It cost $27 for Internet service. Towels for the beach cost $2 per person per day extra if you don't go for the extra $15 per day per person for the real all inclusive. There is no mini bar in the room as advertised. The room was fine, but the hot water and pressure was limited. The king bed was two beds pushed together, and hard as a rock. Food was ok, fresh fruit was my favorite. No Mexican food. The staff was great, beach was great, pools were not used often, as the water was really cold, even in he hot tub. The children's pool had music blaring all day from 11am-11pm and it was the only pool that served alcohol. Lots of activities to do with the staff coming around on the beach and inviting you to join. The hotel is Italian, and we were the only English speaking guests for most of our stay. If I knew all these things before I went it would have been ok, but I felt nickeled and domed during check in and it started things on the wrong foot. I'd go back, with alcohol & towels

10/10 Excellent

Adolfo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply The Best Beach Resort of Tulum area
Great location, super comfortable and great service. the hotel was almost fully occupied by Italians but they were all super friendly and fun. Ignacio, the massage therapist, is a must! Location in general is gorgeous, including activities at night within theater and a bar near the pool until midnight. They also have activities, Zumba and salsa dance, beach sports and a lovely tennis and basket court. but of course the beach is absolutely beautiful and huge. I only regret the internet service.They offer for free but only in reception area but it poor and terrible. Sometimes doesn't work at all. There is a paid internet service available ($30) but It's a pity that such a wonderful hotel can't offer this when you pay for an all inclusive service.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for all-inclusive, but pricey, GREAT BEACH!
Hotel is nice because right on the beach, and quiet. All inclusive with free drinks and good buffett 3x per day. However, the staff is a little uptight, refusal to give extra towels beyond the 1 a day, drinks are a little cheap, beach is not too great for swimming (to shallow with coral rocks) but lovely to relax on

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tulum Resort at its Best
The perfect vacation, a great place to relax with no worries. The full board is an added plus, and the food is plentiful and good. The staff is super friendly; the rooms quite lovely, and the beach is peaceful with lots of space, lounge chairs, beds, and shelter. My only recommendations: a mirror in the room and lamps for the night stands for easier reading at night.

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel on the beach
The hotel was very nice, we stayed at the end of the hotel (room #4) and it was great, the room was basically on the beach with a near by small pool and day beds on the beach. Met some other people that were staying at the louder part of the hotel (near amphitheater where shows were held and bar area) and said they could hear the loud music until 2am. We didn't have this problem at all though. We would definitely go back to the hotel but not at high season prices - we paid $400/night and even though breakfast lunch and dinner were included we felt like it wasn't worth that price tag. They even charged an additional daily fee for beach towels which I found ridiculous since we were paying so much already. Internet was not included either (only at lobby, it was a slow connection) although that might have actually been better so we were able to disconnect :) All in all the hotel is nice and quaint, beautiful and clean beach, and staff was welcoming and warm. Our room was spacious and very clean. 98% of guests were Italian and all the shows were done in Italian (not sure if this is the usual?). The Italian entertainment team was new and had been at the hotel for less than a month, they were super nice and friendly, always coming by to say hi and talk to us. So yes, we'll come back but at their regular rates.

4/10 Poor

tam

Disliked: Staff & service, property conditions & facilities
Tulum Beach hotel
The hotel is not the best we have stayed on our trip to Yucatan and Cancun. We found it very disappointing and not the most desirable place to stay., Not a great beach hotel eve for Beach folks. Very disappointing on this property.

10/10 Excellent

Rose , Chiucago, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PavoReal Beach Wonderful Hotel/Resort
This was our first time at an all inclusive and we were blown away. Staff was friendly, accommodations were clean, ( we stayed in the junior suite by the pool with an ocean view) it was quiet and private. Note; ( it was off season before the christmas rush). We were on the ground floor, we could open our patio door and we were by the pool a few more steps and your in the ocean; if you want extra privacy you can ask for a second floor suite. The entertainment was wonderful, the open bar always had something going on dancing, karaoke and they stopped at 11pm. I really liked that they took into consideration people might be getting up early for the tours. You get one hour of snorkeling on your own for free and they will take you out for a two hour snorkeling excursion for I believe $45 per person (USD). The tours can all be booked through the hotel. The food was fabulous, (Italian, Spanish, Mexican assortment, nothing ever the same) we did venture into town for a day and had lunch at a restaurant recommended by our taxi driver. Oh and it is gated, everyone coming in and out has to check in or out with you room number. The town is very safe, we did not feel out of sorts. They have bikes you can rent as well. All in all my husband and I will be returning and making it a family destination. Muy Bueno
Junior suite ground floor ocean view
from our patio
pool to the left of ours

10/10 Excellent

Dave, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, Great Amenities, Great Value
My girlfriend and I stayed 5 nights November 2016 and most everything exceeded our expectations. The beach was quiet and private and didn't feel like we were in a tourist destination. Yet it was a short ride to town if we wanted something outside of the hotel or if we wanted to visit the touristy areas. We went to the main part of town where the majority of other hotels were at and they seemed nice, but it was a much busier area, full of tourists, and priced for tourists. We went to the beach in the touristy area and couldn't go 10 yards without somebody trying to sell you something. After seeing the touristy area, we were so glad we chose Pavo Real. We also booked all inclusive package from Expedia. For the stay, all our meals included, and all our drinks- we definitely got our moneys worth. And the staff definitely takes care of you and makes sure you have enough to eat and drink.

10/10 Excellent

Lidia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great all inclusive hotel directly on the beach
This hotel is directly on the beach. I had an oceanview room. Enough space in the room. The room has hammock out on the lanai which was wonderful and relaxing. All the staff were very nice and helpful. The food was very good. Wonderful hotel for anyone looking for quieter hotel away from Cancun hotel zone.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort