Ratings based on 1,211 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Kansas

Awesome!

Posted 22-Oct-2014
We had a wonderful stay at the Excellence. From the minute we walked in the front door till we left was an experience that will last forever. The food was great. The room was always cleaned. The entire staff was always friendly and helpful!
5 out of 5
Recommended
for Everyone
by A verified traveller from Salt Lake City, UT

Amazing getaway

Posted 22-Oct-2014
Having never been to an all inclusive resort I was not sure what expect. Now I know to expect a lot! The Excellence Riveria was wonderful in all aspects - from the food to the service to the amazingly quiet beach. The Spa was exquisite.
5 out of 5
Recommended
for Everyone
by A verified traveller from Trinidad

A wonderful experience

Posted 21-Oct-2014
Everything was perfect. Great food, efficient, courteous and friendly staff, lovely surroundings, a host of activities and entertainment. Couldn't have asked for more
5 out of 5
Recommended
for Couples
by A verified traveller from Upland, CA

High Class Resort

Posted 21-Oct-2014
Pros: The quality and variety of the food/restaurants as well as the impeccable treatment and knowledge of the staff. The nightly shows are fun as well!
Cons: It would be nice if the hotel had a 24 hour snack bar type of place where you could easily get a burger, fries, pizza, etc. to go.
Location: The location is great because you're right on the beach and only a 25 min car ride to the hotel and most attractions.
We just got back from our Honeymoon and we couldn't have had a better experience, this resort truly lives up to its name! We were treated like royalty from the moment we got out of our cab. Hotel staff was the BEST and the food was AMAZING!! We originally planned on doing some sight seeing but after a few days at the hotel, we didn't want to leave! We can't wait to go back to celebrate our anniversary!
5 out of 5
Recommended
for Couples
by A verified traveller from Albany, NY

Posted 21-Oct-2014
Cons: The musty smell in some of the rooms. I realize it's an extremely humid climate, but if at all possible, it would be more much appealing.
Amazing staff! You couldn't ask for more. We felt like celebrities. Quality food overall...beer selection was lacking, but the mixed drinks made up for it. I would definitely recommend this place to any couple...of any age.
5 out of 5
Recommended
for Everyone
by A verified traveller

"Excellente"

Posted 18-Oct-2014
Pros: The hotel was clean and spacious. Offered activities for it's guest and night time show.
Cons: One evening they offered a "beach party" on the beach. Decorations were nice but the food was cold. Perhaps change the theme of the evening?
From the moment we arrived at Excellence till the moment of our departure the staff was amazing. Super friendly, efficient and "walked the extra mile" to make it happen. I would recommend this place for any special occasions.
4 out of 5
Recommended
for Couples
by A verified traveller

Very nice resort. 15-20 minutes from the airport.

Posted 16-Oct-2014
Location: Markets are about 30 minutes away to Cancun or the other way to Playa De Carmen. Both fun excursions to check out.
Pros: 15 minutes or so from the airport. The staff is wonderful and top notch. Very nice resort. Clean rooms. Well maintained and beautiful throughout. Many dinner and bar choices. Lots of activities to do. Lots of bands and shows throughout the week. Awesome pool. Cons: Beach was full of seaweed and the water leading up to the shore was brown. Bad time of the year I guess. Not their fault, I know, just a bummer. There was a sewer back up smell you'd catch every so often. The tennis courts smell terrible of a sewer back up and you couldn't even stand to walk over to them much less play tennis. It was gross. Overall, we'd for sure go back. Just need to see next time when the beaches are better and they need to look into that sewer smell.
5 out of 5
Recommended
for Everyone
by A verified traveller from macomb, mi

Exactly like pictures show

Posted 15-Oct-2014
This was fantastic and we are so happy with it we are already planning on going next year with friends. Staff was very helpful and so nice. Very friendly,rooms were always clean as well as the whole resort. Good food and fantastic drinks especially martinis!
4 out of 5
Recommended
for Everyone
by A verified traveller from New Jersey

A couples retreat

Posted 12-Oct-2014
Went to the hotel w my wife for our anniversary. We stayed 3 days.The staff is amazing they're always there to help you and serve you. The facilities are very clean with top modern rooms the landscaping is great the palm arrangement the trees so beautiful. There's an easyness to get around within the hotel they have 6 or 9 different restaurants so you never out of choices when it comes to food the pool set up is gorgeous too if you dont wanna go into the beach but wanna be close enough while having a drink they have bars inside the pool w cement made stools so you can seat and never get out of the water. If you want a place to relax w your wife this is the place.
5 out of 5
Recommended
for Couples
by A verified traveller from Georgia

Awesome!

Posted 11-Oct-2014
Pros: The grounds are spectacular.
Cons: The only thing that was a little off were the pillows. A little hard for my taste but who cares?
Location: We never had to leave the resort but our friends went snorkeling one day and deep sea fishing the next.
This place is spectacular. The staff bends over backwards to accommodate you in every way possible. The food is good, the alcohol is endless. Anything you need or want, just ask. I will be back as soon as I can be.