Ratings based on 1,183 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Broken Arrow, Ok

Amazing resort directly on the beach!!

Posted 14-Sep-2014
Every amenity you could possibly need, staff is friendly and efficient. Food is amazing, drinks are amazing, pools are huge and pristine, grounds are so beautiful!! I highly recommend spending extra money on the spa, it was an absolutely incredible experience and worth every penny!! The suites are huge and so pretty w/ jacuzzi tub and large shower, sitting area, mini-bar and fridge and balcony. The staff coordinates daily activities that keep you entertained all day by the pool/beach or in the theater area. We had an amazing vacation at ERM!! This resort's name says it all "Excellence".
5 out of 5
Recommended
for Everyone
by A verified traveller from Culver City

Relaxing Hotel....

Posted 12-Sep-2014
Pros: Everything
Cons: Nothing
Location: You never need to leave, you have everything here.
This was an absolutely wonderful vacation, the service was excellent, the food was great, the shows were wonderful
5 out of 5
Recommended
for Everyone
by A verified traveller from az

Excellent stay

Posted 12-Sep-2014
Second time staying here and everything was awesome from having no kids at the resort to drink of the day to great food selections to the comfy rooms with well stock mini bars ! Already planning next years trip back here!
5 out of 5
Recommended
for Couples
by A verified traveller from Goose Creek, SC

Anniversary trip at Excellence Riveria Maya.

Posted 11-Sep-2014
Pros: Service, service service.
Cons: Only thing that would make this place better would be for the resort to be able to control the weather making it perfect everyday.
Location: Only a short ride from the airport provided by Cancun Transfers and we never even leave the property now.
Another excellent trip to Excellence. Service as usual was impecable. Facility including the grounds, our suite, and the pool was fabulous. Food was good particularly Chez Isabell was superb. If you have never visited an Excellence property the single thing that separates them from everything else is the first class service provided by the kind professional staff. All your wants and needs are attended to in the kindest manner. We enjoyed every minute of it. During our visit there was quite a bit of construction going on since they are updating all of the rooms and the entire excellence club was closed off. There was some jackhammers and saws creating quite the ruckus but I'm sure the new and improved facilities will be worth the minor inconvenience. The resort did a fine job trying to limit the intrusion. We will be returning.
5 out of 5
Recommended
for Couples
by A verified traveller from dallas, tx

Excellent all around!

Posted 08-Sep-2014
Pros: I liked the fact that it was only about 12 miles from the airport so it wasn't a long commute.
Cons: The mattress was very firm. I called the room service and they about 3-4 mattress covers which made it a little better.
Location: We went on the bike tour thru the resort that is free and really enjoyed it.
As soon as we arrived we were in awe of how amazing the grounds were kept. They really take care of their guest.
5 out of 5
Recommended
for Couples
by A verified traveller

Great value

Posted 06-Sep-2014
Very nice room, although as others have stated, slightly musty smell. Hotel is well kept. Service was generally excellent. Best restaurants were the Indian and French. Loved not having any children at the resort.
5 out of 5
Recommended
for Everyone
by A verified traveller from wisconsin

Beautiful resort on the beach

Posted 05-Sep-2014
Excellent food and drinks. The wait staff is courteous and very hard working to make your stay relaxing and enjoyable.
4 out of 5
Recommended
for Everyone
by A verified traveller from thekidnairobi

It was ok

Posted 05-Sep-2014
Enjoyed myself. I had a great time overall!!!!!!!!!!!!!!!!!!!!!!!!!
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel for the price!! Will stay here again.

Posted 03-Sep-2014
Pros: For the money, we needed a roof over our head, leaving for a week vacation. This was perfect!
Location: Very close to eating and shopping if you need to get anything.
Great experience. It was very close to the airport
5 out of 5
Recommended
for Everyone
by A verified traveller from h

Didn't want to leave

Posted 03-Sep-2014
Loved it. Will go back. So peaceful. Every one and every thing was so nice.