Ratings based on 1,397 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Fredrikstad, norge

Flott hotell rett på stranden

Posted 30-Apr-2015
Nydelig hotell rett på en vakker strand. Ingen koraller. Fine solsenger og cabbanaer. På excellens stranden er det drink serverving. Den andre vet jeg ikke. God mat fra mange fine restauranter. Flotte og service innstilt personale. Gode showet og mange aktiviteter. Ingen ting å gjøre rett i nærheten men det finnes jo taxi. Et herlig sted å feriere.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom San Clemente, CA

Nice hotel.

Posted 30-Apr-2015
Pros: Clean, good quality food, swimming pools well taken care of, staff is very friendly and nice.
Cons: Beach
Excellent staff manners. Chief concierge rogelio and his assistant bronson did great job, they went above and beyond to satisfy our needs. I have been ten times in cancun area, and this was the best experience I had.
5 out of 5
Recommended
for Couples
by A verified travellerfrom Connecticut

The Best!

Posted 29-Apr-2015
Pros: Staff, rooms, pool, food.
Location: Walk or cab to town to shop and sightsee.
Our second visit to Excellence Riviera cancun was even better than our first. The Excellence Club Swim-out suite was amazing. The food was excellent and most of all, the staff cannot do enough to make your stay perfect. The resort was in teriffic condition. The beach was groomed several times a day and the pools were spotless. If you can, please try Excellence Riviera Cancun. You will nt be sorry.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Vancouver BC Canada

Best Mexico Vacation Ever

Posted 29-Apr-2015
Pros: Everything....the service was unbelievable..
Cons: A long stay to enjoy the resort even more....no buts here!
Location: Porto Morjeles....I may have blown the spelling...lol
For the first time ever I paid the money and I got more than I expected. How many times have I gone on a vacation with massive expectations only to find the accommodations less than I was hoping for.....???? Well this time I was blown away everything was top notch, no request was ever a no...one minute senor and I will get that for you. Everything was less expensive and as good or better quality than we could shop for locally, part of me wants to stop now and keep this jewel to myself and anyone else that has visited the resort....truly a resort. Do it...you won't be disappointed......
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Apr-2015
Great accommodations along with great hospitality staff.
5 out of 5
Recommended
for Everyone
by A verified traveller

Couldn't have hoped for more.

Posted 28-Apr-2015
Beautiful facility and amenities. The staff shines above all.
5 out of 5
Recommended
for Couples
by A verified travellerfrom Portland, Oregon

Honeymoon, but didn't get the specials

Posted 28-Apr-2015
Pros: Room service available 24hrs. Complimentary snacks and drinks. The rooms are clean and spacious. There are 10 restaurants with lots of choices of food
Cons: They do clean the beach every morning and night, but it gets dirty fast from the beach. The ocean wasn't the cleanest in April. Activities need update
Location: Everything outside hotel you will do you will need to get a shuttle. Hotel you can do beach walk, kiyak, board games, chess, coffee shop, and more.
Great place and staff. It's about 35 min drive to Cancun shopping, but there is Rivera shopping which is cheaper and closer. If you are coming on your honeymoon, bring your marriage licence to qualify.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Canada

Amazing location, perfect to reconnect

Posted 27-Apr-2015
Couldn't have asked for a better place for the price we paid, everything and more was offered. Our only down side was that the polls closed around 8pm. We have already planned our next stay and bring friends with us. This is our little place of heaven on earth.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom newjersey

awesome

Posted 27-Apr-2015
Pros: everything
Cons: everything is perfect
it was truly an awesome vacation. The place was beautiful and the food was delicious. Looking forward to coming again.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom California, Central Coast

Excellent place to soak in the Riviera Maya

Posted 26-Apr-2015
Just got back from 8 days at Excellence Riviera Cancun and we would go back tomorrow! The swim up rooms are definitely worth it, you have your own bed by the pool and don't have to worry about bringing all your stuff out early in the morning to save a seat. The staff are all super friendly and accommodating and never made us feel like tourists. I definitely recommend a few excursions to get out and experience the area, we did the Coba adventure - zip lining, repelling and riding bikes through Mayan ruins( as well as climbing the tallest pyramid in the Yucatan). Also snorkeling at the barrier reef is not to be missed - we went thru Wet Set in Puerto Morelos and had a great time, everyone working there was also very friendly. The food at the resort was also very good especially the dinners, but walking over to Puerto for a local seafood lunch and beer is also a great idea.