My stay was great. The manager, Anita, contacted me about 2 days before my stay to confirm my reservation and to review their procedures and asked if they could accommodate me in any way. I explained that it would be nice to have a bottom floor because I was having surgery and a bottom floor would be very convenient. Anita assured me that she would make a note of it yet there were no guarantees since they were completely booked and it was a first come first serve policy. She told me check in time was at 3:00 pm yet if I could contact her about 12:00 pm then she could let me know if a bottom floor room would be available. I got to the hotel a little after 3:00 pm and I did get my bottom floor room. I even got a room very close to the entrance which really helped considering my surgery. Very satisfied with the service and Anita was an excellent representative.
My 81 yr. old Mother & I just spent a week at this hotel, we had a wonderful experience. From the minute we checked in, the Manager, Chris greeted us, the staff was so friendly and the service was absolutely wonderful. We stayed in the King room with the jetted bathtub; The bed was very comfortable with feather pillows and comforter; The bathroom was fully stocked with all toiletries & huge, thick towels. The Keurig coffee pot was fabulous and always stocked with K-cups.
The housekeepers were so sweet and attentive, we got to know them all by name. The maintenance man introduced himself and gave us really good tips on where to shop for Indian jewelry. (Thank you Pedro)!
I was so impressed with the manager, Chris, he came to our room and visited, & we got to know each other, very nice man, made us feel like this was "our home" for a week.
We had a wonderful buffet breakfast and OMGosh, to-die-for Steaks in the dining room at night.
I recommended this Hotel to everyone we met in Albuquerque & Santa Fe. We plan to come back for another week next year.
This stay was fine except for them running out of coffee packets, we got 2 the whole 10 days we were there. However we are heavy coffee drinkers so I buy my own reg size coffee pot and leave it with family for my next visit. Other then that I love staying here, I have been staying at this hotel since 2009 and will keep coming back. Of course as long as they have smoking rooms.
"This was a nice hotel near a major hihghway/street"
When we arrived our reservation called for us to be on the second floor,Since my wife and I do not do stairs well, we requested a change to the first floor. The change was made in a prompt and courteous manner.
Located in Northwest Albuquerque, Rio Rancho is one of New Mexico’s fastest growing suburbs. Its master-planned downtown includes the Santa Ana Star Center, home of the New Mexico Scorpions hockey team. The facility also hosts big-name entertainers and concerts. Casino gaming is nearby.
Payments accepted on expedia.co.uk include American Express, Diner's Club International, Maestro, MasterCard, Visa, Visa Electron and PayPal.
Flight-inclusive holiday packages and Flight-Plus arrangements created on Expedia.co.uk are financially protected by the Civil Aviation Authority (under Expedia, Inc.'s ATOL number 5788). But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then your booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our general terms and conditions for further details on ATOL or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.
For the sale of travel insurance Expedia Inc. is an Appointed Representative of Mondial Assistance (UK) Limited trading as Allianz Global Assistance which is authorised and regulated by the Financial Conduct Authority (FCA). Mondial Assistance (UK) Limited's FCA registration number is 311909. FCA authorisation can be checked at the Financial Services register at www.fsa.gov.uk/register/
Expedia, Inc., is not responsible for content on external Web sites.