6/10 Okay
Michael
30 Mar 2024
Liked: Cleanliness
Disliked: Staff & service
Front desk staff tolerates rather than welcoming guests.
Militant-like behaviour by reception staff. The exchange seemed very forced and not natural.
Hotel has no irons, apparently due to security/safety. One has no almost force an ironing service which is only available at a charge.
Hotels in Pyongyang/North Korea have irons in the room!
A 4 star hotel expecting its guests to not have access to ironed clothing. Hardly 3 stars.
Pool closed, not heated. This is not advertised on the website.
Breakfast options are very poor. Juice is not fresh but from package and full of sugar. Terrible buffet. Skip it all together and enjoy brekfast outside.
The suite is advertised as two areas with seperate sitting room on hotel photos. Clearly there is a corridor connecting to the bedroom. Yet, the 'suite' given was small with the bed almost by the entrance door.
Great location by the beach. The lady in the restaurant was very friendly.
I was called four times by the hotel on the day of check out to remove the car and settle a 50 Euro charge for ironing and parking. They have a card on file for a reason.
Again, reception staff tolerates guests. There is no warm welcome feeling of 'home away from home'.
Overall a hardly three star experience.
If you visit Rimini, spend a bit more and stay at the Grand Hotel. A ten min walk away.
Michael
Stayed 2 nights in Mar 2024