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Reviews of Quality Inn Redding near I-5

2.5 out of 5
Quality Inn Redding near I-5
2059 Hilltop Dr, Redding, CA

Reviews

7.0

Good

Rating 10 - Excellent. 224 out of 857 reviews" "
Rating 8 - Good. 247 out of 857 reviews" "
Rating 6 - Okay. 163 out of 857 reviews" "
Rating 4 - Poor. 121 out of 857 reviews" "
Rating 2 - Terrible. 102 out of 857 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sirirat

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and rooms are look like just had renovation. Room was very nice and so tidy, the management keeps everything simple but functional. Very very good!!!!
Stayed 1 night in May 2024

2/10 Terrible

Pai

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

David

Stayed 1 night in Apr 2024

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We got in late, service and room was excellent.
Stayed 1 night in Apr 2024

6/10 Okay

Jewel

Liked: Staff & service
Disliked: Property conditions & facilities
We arrived late—around 10pm—and the staff was professional and went out of her way to clarify 3rd party booking details. There is no elevator and there were no rooms on the 1st floor so stairs were the only option. For someone with physical limitations, it was a bit difficult. It looked like someone had tried to break down the door from the outside. The doorframe was ripped off the wall and literally hanging back and forth where the safety latch was. It was clean, but if you are sensitive to stains on sheets and towels, you might need to upgrade to another hotel. It’s an older building so the shower not draining well was not a big surprise. I wouldn’t have wanted to stay there alone.
Stayed 1 night in Apr 2024

10/10 Excellent

David

Stayed 1 night in Mar 2024

6/10 Okay

Michael

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Response from Management on 15 Mar 2024
Good morning, Michael thank you for taking the time to rate our property. We look forward to seeing you again next time you are in the area.

10/10 Excellent

Greg, Santa Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Managment on 28 Feb 2024
Good morning, Greg thank you for taking the time to rate our property

10/10 Excellent

Scott

Stayed 1 night in Feb 2024

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management on 2 Feb 2024
Hello Veronica, thank you for taking the time to rate your stay with us. We hope to see you again the next time you are in the area.

10/10 Excellent

Kali

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly check in with Chris. So far great experience, no complaints!
Stayed 1 night in Jan 2024
Response from Management on 2 Feb 2024
Good morning, Kali I am happy to hear that you had a great experience and had no complaints. We do use our guest feedback to better serve our customers. Have a great weekend. We look forward to seeing you again.

8/10 Good

Jim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The fellow working the night shift was very friendly and thorough when we checked in. However, the WiFi did not connect as room 121 was too far away to pick up the signal. The wifi was great at the office area. I would suggest getting an expander to reach the all guest rooms. 👍
Stayed 1 night in Jan 2024
Response from Management on 2 Feb 2024
Good morning, Jim thank you for taking the time to write a review. We look forward to seeing you again. We will look into the WiFi connection.

10/10 Excellent

Leslie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on 2 Feb 2024
Good morning, Leslie thank you for taking the time to rate your stay with us. We look forward to seeing you again.

2/10 Terrible

Lee

Disliked: Cleanliness, staff & service, property conditions & facilities
phone in room didn;t work , main door broken. homeless around all hours , trying to get in our car and our room. management not doing any thing ,,,,,
Stayed 1 night in Jan 2024
Response from Management on 12 Jan 2024
Hello Lee, I apologize for any inconvenience you had while staying here. We do use our guest reviews to better serve our customers. We do hope that you give us another chance to exceed your expectations. Hope you have a wonderful weekend.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, great city!
It was an overnight, last leg of my trip home to Oregon. Thanks to Chris for making my check in seemless and smooth. I had my service dog with me and you had a good area to potty them and supplied bags.
Stayed 1 night in Jan 2024
Response from Management on 12 Jan 2024
Good morning, Joel thank you for writing a review. I am pleased to hear that you enjoyed your stay with us. We look forward to seeing you again. Have a great weekend.

10/10 Excellent

Kyanne

Stayed 1 night in Jan 2024
Response from Management on 12 Jan 2024
Hello Kyanne, thank you for taking the time to rate your stay. We hope to see you again soon. Have a great weekend.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on 12 Jan 2024
Hello Brian, thank you for your rating. We hope to see you again soon. Have a great weekend.

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was spectacular! I asked to price match which they couldn't do, and he told me up front he didn't have anything on the main floor ( I have trouble walking which he noted as I got out of the car). So while i booked through the app, he did some looking and upgraded me to a better room ON THE GROUND FLOOR! We chatted about the area and he made me a good price on Dr. Pepper. Great personality and it set the tone for a great stay!
Stayed 1 night in Jan 2024
Response from Management on 12 Jan 2024
Good morning, Dorothy thank you for taking the time to write a review. We do use our reviews to better serve our customers. We hope to see you again the next time you are in the Redding area.

10/10 Excellent

Sharmane

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Dec 2023
Response from Management on 12 Jan 2024
Good morning, Sharmane thank you for the review. We look forward to seeing you again. Have a great weekend.

10/10 Excellent

Kandarp

Stayed 1 night in Jan 2024
Response from Management on 12 Jan 2024
Hello Kandarp, thank you for taking the time to rate our property. We look forward to seeing you next time you are in the area.

10/10 Excellent

June

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love your breakfast!! I havent had bacon in 3 weeks!! Thank you!!
Stayed 1 night in Jan 2024
Response from Management on 6 Jan 2024
Good afternoon, June, thank you for taking the time to write a review. We look forward to seeing you the next time you are in the Redding area.

2/10 Terrible

Kai

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
If you would like to be treated like a criminal on your vacation and you should stay here. They refuse to give me a third floor room. No coffee pot. The ice machine is on lockdown. There are creepy people living there. And they will put you as a single person traveling back right in between everyone who's outside using drugs and commiserating with the homeless. This is a terrible property and you should never stay there
Stayed 1 night in Dec 2023
Response from Management on 6 Jan 2024
Good afternoon, Kai, my apologies if you felt like my staff was treating you like a criminal. I assure you that was not the case. Thank you for taking the time to write a review. We do use our reviews to better serve our guests. I do hope you give us another chance to exceed your expectations. Hope you have a Happy New Year.

2/10 Terrible

Debbie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We had a long driving day. The hotel was not busy. We asked if we could be in quiet room. We were told no one would be booked above us as lots of rooms. At 10:30 Pm people were booked in that slammed drawers and walked steady till midnight. No carpets on floors so was very noisy. We are upset as the lady that booked us in said no problem. It would be quiet above us.
Stayed 1 night in Dec 2023
Response from Managment on 3 Jan 2024
Good morning, Debbie, my apologies for falling short on your expectation on your stay. I will speak with my staff in regard to telling guest that there will be no guest above them. We do use reviews to better serve our guests. I do hope that you give us another chance to meet or exceed your expectations.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Chris was terrific at the front desk during my check in!
Stayed 1 night in Dec 2023
Response from Management on 2 Feb 2024
Good morning, Richard thank you for the feedback. I will pass along this review to Chris. We hope to see you again the next time you are in the Redding area.

10/10 Excellent

Becki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than the other guys!
Great experience! Stayed in BW during our week of travel and this by far beat all of those. Better breakfast, cleanliness and comfort.
Stayed 1 night in Dec 2023
Response from Management on 28 Dec 2023
Good morning, Becki thank you for sharing your feedback with us. We do use our guest feedback to better serve our customers. Hope to see you next time you are in Redding. Happy New Year!

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on 28 Dec 2023
Good morning Priscilla, thank you for taking the time to rate our property. We hope to see you again the next time you are in the Redding area.

6/10 Okay

Carol

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on 20 Dec 2023
Good morning, Carol, thank you for taking the time to rate our property. We look forward to seeing you again the next time you are in the Redding area.

2/10 Terrible

Silvia

Stayed 1 night in Dec 2023
Response from Management on 12 Dec 2023
Good morning, Silvia, we apologize for falling short of your expectations. We do hope that you give us another chance to meet or exceed your expectations. We look forward to seeing you the next time you are in the Redding area.

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Nice to stay
Stayed 1 night in Dec 2023
Response from Management on 5 Dec 2023
Good morning, Sergio, thank you for taking the time to write a review. We look forward to seeing you the next time you are in the Redding area.

10/10 Excellent

Ulysses

Stayed 1 night in Nov 2023
Response from Management on 18 Dec 2023
Good morning, Ulysses, thank you for rating our property. We look forward to seeing you the next time you are in the Redding area.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Quality
The bathroom was spotless, comfortable bed, great breakfast. No complaints and will stay again when passing through.
Stayed 1 night in Nov 2023
Response from Managment on 4 Nov 2023
Good afternoon thank you for taking the time to write a review. We look forward to seeing you again. Have a fantastic weekend.

8/10 Good

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and property were very good. My beef is with Expedia itself. When we were checking in there was a problem with our credit card not being accepted because we already paid for it so there was something about a ghost card that will work. Held us up for a long time until the clerk could straighten it out. Not sure I will use Expedia to book anything again if this is the hassle we have to go through.
Stayed 1 night in Oct 2023
Response from Management on 31 Oct 2023
Good morning, Douglas, thank you for taking the time to review our property. We do hope to see you again. Next time you could book directly with us. Hope you have a good rest of the week.

10/10 Excellent

lilian

Liked: Cleanliness, staff & service, property conditions & facilities
Chris is a great front dest employee. Very friendly and professional.
Stayed 1 night in Sep 2023
Response from Management on 26 Sept 2023
Good morning, Lilian thank you for taking the time to write a review. I will pass it along to Chris. We look forward to seeing you again. Have a great week.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Management. on 25 Sept 2023
Good morning, thank you for taking the time ti rate our property. We hope to see you next time you are in the area.

6/10 Okay

YINGHUA

Stayed 2 nights in Sep 2023
Response from Management on 9 Sept 2023
Good morning Yinghua, thank you for taking the time to rate our property. We hope to see you next time you are in the Redding area.

10/10 Excellent

Jovana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room and property and were clean and well kept. Check-in was smooth.
Stayed 1 night in Sep 2023
Response from Mangement on 31 Oct 2023
Good morning Jovana, thank you for taking the time to write a review. We look forward to seeing you the next time you are in the area.

6/10 Okay

JOAN

Staff seemed overwhelmed.
Stayed 1 night in Sep 2023
Response from Management on 4 Sept 2023
Good morning, Joan thank you for taking the time to review our property. We hope to see you again soon.

6/10 Okay

Robert

Stayed 1 night in Aug 2023
Response from Management on 19 Sept 2023
Good morning, Robert, thank you for taking the time to rate our property. We look forward to seeing you next time you are in the Redding area.

10/10 Excellent

Laurie, Modesto

Stayed 2 nights in Aug 2023
Response from Management on 12 Sept 2023
Good morning, Laurie, thank you for taking the time to rate our property. We look forward to seeing you next time you are in Redding.

4/10 Poor

eleuterio

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very bead the air conditioner makes so Mach noise.the room smells like old will never stay again in the property
Stayed 1 night in Aug 2023
Response from Management on 15 Aug 2023
Good morning, Eleuterio thank you for the feedback. We do use our guest feedback to better serve our guest. My apologies for falling short on your stay. We do strive for our guests to have the best stay. We hope that you give use another chance to exceed your expectations. Hope you have a wonderful week.

8/10 Good

Tatevik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 out of 5
Basic and comfortable stay overall, breakfast area was kept clean and fully stocked. Staff at the front desk were friendly. Room was overall clean and comfortable. Our room AC had kind of a moldy smell to it, but overall the room had all the essentials we needed. Coffee maker, small fridge, iron, hair dryer, shampoo, body soap, free wifi, ice machine nearby, etc. Room service is done as needed but they kept freshening our towels and taking the trash. The hotel/inn was close to restaurant shopping and points of interest in Redding.
Stayed 5 nights in Aug 2023
Response from Management on 15 Aug 2023
Good morning, Tatevik my apologies for any inconvenience that you had while staying here with us. We do value all of our guest feedback and we use them to better serve our guests. Hope you have a great week.

10/10 Excellent

Devin

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
Staff is very friendly I like this site. Convenient and great price.
Stayed 1 night in Aug 2023
Response from Management on 15 Aug 2023
Good morning, Devin thank you for the kind words. We do stive to provide the best customer service. We look forward to seeing you next time.

10/10 Excellent

Ko Ko

Liked: Staff & service
.
Stayed 1 night in Aug 2023
Response from Management on 15 Aug 2023
Good morning, Ko Ko thank you for taking the time to rate our property. We hope that you enjoyed your stay. See you next time you are in the area.

6/10 Okay

William

Travelled with family
Liked: Property conditions & facilities
Clean quite nothing out the ordinary
Stayed 1 night in Aug 2023
Response from Management on 15 Aug 2023
Good morning, William thank you for taking the time to review our property. We hope to see you next time you are in the Redding area.

10/10 Excellent

Vincent

Stayed 1 night in Aug 2023
Response from Management on 1 Sept 2023
Good afternoon Vincent, thank you for taking the time to rate our property. We look forward to seeing you the next time you are in the Redding area.

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Management on 8 Aug 2023
Good morning, Patrcia thank you for taking the time to rate our property. We look forward to seeing you the next time you are in the Redding area.

6/10 Okay

Leilani

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Friendly staff but dirty room
The clerks were super friendly. The breakfast was pretty good. The room appeared clean but after spilling water the floor was super dirty it turned the washcloth brown. I showed the housekeeper and she just said oh. No apology or attempt to make it right. There was only 2 pillows and they were basically flat it was like sleeping with no pillows at all.
Stayed 1 night in Jun 2023
Response from Management on 26 Jul 2023
Good morning, Leilani, my apologies for falling short of your expectations. We do strive to make sure our guest has the best stay. I will address these issues right away. We do hope that you give us another chance to exceed your expectations. Hope you have a great rest of your week.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Management on 26 Jul 2023
Good morning, Michael, thank you for taking the time to rate our property. We look forward to seeing you the next time you are in the Redding area.

8/10 Good

Corrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Management on 22 Jul 2023
Good morning Corrie, thank you for rating our property. We value all of our guest's feedback and use them to better serve our guests. We look forward to seeing you the next time you're in the Redding area.

10/10 Excellent

stephen

Stayed 1 night in Jul 2023
Response from Management on 18 Jul 2023
Good morning Stephen, thank you for taking the time to rate our property. We look forward to seeing you the next time you are in the area.