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Hyatt Ziva Riviera Cancun - All Inclusive

4.5 star property
Luxury resort on the beach, with 9 outdoor swimming pools

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

Photo gallery for Hyatt Ziva Riviera Cancun - All Inclusive

Aerial view
On the beach, white sand, kayaking
Premium bedding, minibar, in-room safe, desk
Food and drink
Lobby sitting area
Reviews
8.2

Very good

Popular amenities

  • PoolPoolPool
  • Spa
  • Hot tubHot tubHot tub
  • Breakfast includedBreakfast includedBreakfast included
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi

Check out the area

Map
Bahia de Petempich, SM 12, MZ 31, Lote 14-02, Puerto Morelos, QROO, 77580
  • Popular LocationPetempich Bay1 min walk
  • Popular LocationCrococun Zoo12 min drive
  • Popular LocationPuerto Morelos Beach23 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)41 min drive
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Room options

Water Park View Family Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Ceiling fan
Premium bedding
Separate bedroom
  • Park view
  • Sleeps 5
  • 1 King Bed

Water Park View Family Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Ceiling fan
Premium bedding
Separate bedroom
  • Park view
  • Sleeps 5
  • 2 Double Beds

Club Ocean Front Junior Suite Pool View King

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Ceiling fan
Premium bedding
Separate bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

Club Ocean Front Junior Suite Pool View Double

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Ceiling fan
Premium bedding
Separate bedroom
  • Sea view
  • Sleeps 4
  • 2 Double Beds

Junior Suite Pool View King

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Ceiling fan
Premium bedding
Separate bedroom
  • Sleeps 4
  • 1 King Bed

Junior Suite Pool View Double

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Ceiling fan
Premium bedding
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Ceiling fan
Premium bedding
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

Tropical View Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Ceiling fan
Premium bedding
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Ceiling fan
Premium bedding
Separate bedroom
  • Sleeps 3
  • 1 King Bed

Tropical View Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Ceiling fan
Premium bedding
Separate bedroom
  • Sleeps 4
  • 1 King Bed

Club Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Ceiling fan
Premium bedding
Separate bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Club Ocean Front Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Ceiling fan
Premium bedding
Private bathroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Ocean Front Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Ceiling fan
Premium bedding
Separate bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

Ocean Front Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Ceiling fan
Premium bedding
Private bathroom
  • Sea view
  • Sleeps 4
  • 2 Double Beds

Ocean View Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Ceiling fan
Premium bedding
Separate bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

Ocean View Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Ceiling fan
Premium bedding
Separate bedroom
  • Sea view
  • Sleeps 4
  • 2 Double Beds

Presidential Suite

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Ceiling fan
Premium bedding
Separate bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Club Ocean View Roof Top Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Ceiling fan
Premium bedding
Separate bedroom
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

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About the area

Puerto Morelos

Located in Puerto Morelos, Hyatt Ziva Riviera Cancun - All Inclusive is on the beach. El Rey Ruins is a notable landmark, and some of the area's activities can be experienced at Moon Palace Golf Club and Riviera Cancun Golf Resort. Traveling with kids? Consider Ventura Park Cancun, or check out an event or a game at El Rey Polo Country Club. Explore all the area has to offer with mountain biking, cave exploring, and ecotours.

What's nearby

  • Petempich Bay - 1 min walk
  • Crococun Zoo - 12 min drive
  • Puerto Morelos Town Square - 19 min drive
  • Puerto Morelos Beach - 23 min drive
  • Ojo de Agua Beach - 31 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • The Reef - 17 min drive
  • Preferred Club Bar - 7 min drive
  • Fresca Bar - 17 min drive
  • La Petit Creperie - 17 min drive
  • Preferred Club Lounge - 16 min drive

About this property

Hyatt Ziva Riviera Cancun - All Inclusive

Luxury all-inclusive resort, rejuvenated in 2021
Consider a stay at Hyatt Ziva Riviera Cancun - All Inclusive and take advantage of a free breakfast buffet, free water park access, and 3 poolside bars. Active travelers can enjoy fitness classes, Pilates, and paddleboards at this resort. Treat yourself to a manicure/pedicure, aromatherapy, or a body wrap at the onsite spa. Be sure to enjoy Asian cuisine at one of the 10 on-site restaurants. Yoga classes are offered at the 24-hour gym; other things to do include kayaking. Stay connected with free in-room WiFi, and guests can find other amenities such as a swim-up bar and a terrace.
You'll also find perks such as:
  • Free self-parking
  • Guest reviews say great things about the helpful staff and first-rate property condition
Room features
All 438 rooms include comforts such as 24-hour room service and premium bedding, as well as perks like laptop-compatible safes and air conditioning. Guest reviews speak positively of the spacious rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with Jetted bath and rainfall showers
  • Furnished balconies or patios, wardrobes/cupboards and premium channels

All-inclusive details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Children's club

Lessons/classes/games

Aerobics
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 3 poolside bars
  • 5 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Afthonia
  • Ki
  • Miyako
  • Rue de Rivoli
  • Vivace

Things to do

  • 24-hour gym
  • 9 outdoor pools
  • Arcade/game room
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Kayaking
  • Paddleboard
  • Pilates classes
  • Playground
  • Sauna
  • Spa tub
  • Steam room
  • Water sports equipment
  • Waterslide
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Dining table
  • Free children's club
  • Free water park access
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 51,000 square feet of conference space

Outdoors

  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Handrails in stairways
  • In-room accessibility
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • Designated smoking areas
  • Renovated entire property - September 2021

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Toothbrush and toothpaste
  • Towels

Entertainment

  • Smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar

Outdoor space

  • Furnished balcony/patio

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Hyatt Ziva Riviera Cancun - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Hyatt Ziva Riviera Cancun - All Inclusive?

As of 2 May 2024, prices found for a 1-night stay for 2 adults at Hyatt Ziva Riviera Cancun - All Inclusive on 10 May 2024 start from £236.55, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hyatt Ziva Riviera Cancun - All Inclusive?

Self-parking is free at this property.

Are there all-inclusive benefits at Hyatt Ziva Riviera Cancun - All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include aerobics classes, water fitness classes, pilates classes and more.

Hyatt Ziva Riviera Cancun - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 412 out of 840 reviews" "
Rating 8 - Good. 218 out of 840 reviews" "
Rating 6 - Okay. 101 out of 840 reviews" "
Rating 4 - Poor. 51 out of 840 reviews" "
Rating 2 - Terrible. 58 out of 840 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Jennifer Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
The resort was very clean and staff was friendly. The rooms were clean, large and well kept up. Has several different pools but only one has a swim up bar. The adult only pool did not have a bar nearby. All the food was good.
Stayed 5 nights in Apr 2024

6/10 Okay

Charles

Travelled with family and small children
Liked: Cleanliness
This property is solid and good for families. The “beach” is an absolute disaster and in no way a real beach. The water slides are fun and my son loved it. The real kicker is how bad the food was. I know all inclusives generally don’t have a good reputation for food, but the food here is terrible. There is nothing good to eat.
Stayed 3 nights in Mar 2024

10/10 Excellent

David Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved everything about it
Stayed 3 nights in Apr 2024

8/10 Good

Kam Wing

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great,a beautiful place to live!
Stayed 4 nights in Apr 2024

10/10 Excellent

Suzana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful but beach is horrible
Stayed 8 nights in Apr 2024

8/10 Good

adriano

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price
Stayed 4 nights in Apr 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family hotel!
Stayed 3 nights in Apr 2024

10/10 Excellent

Albert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy
Stayed 6 nights in Apr 2024

10/10 Excellent

JoAnna Lee, Saginaw

Liked: Cleanliness, staff & service, property conditions & facilities
Property was well maintained and had great service, grounds, rooms and food
Stayed 3 nights in Apr 2024

4/10 Poor

Ashraf

Stayed 5 nights in Apr 2024

General hotel information

Reasons to Book
Outdoor Pool & Onsite Restaurant/Bar
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
4.5