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Reviews of Desire Riviera Maya Resort All Inclusive - Couples Only

4 out of 5
Desire Riviera Maya Resort All Inclusive - Couples Only
Carretera Puerto Morelos KM 27.5, Puerto Morelos, QROO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 468 out of 643 reviews" "
Rating 8 - Good. 123 out of 643 reviews" "
Rating 6 - Okay. 34 out of 643 reviews" "
Rating 4 - Poor. 12 out of 643 reviews" "
Rating 2 - Terrible. 6 out of 643 reviews" "

9.4/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Clifton

Travelled with partner
Liked: Cleanliness, staff & service
Atmosphere has changed, could be good or bad depending on personal preference. The new addition has added extra capacity and the interactions with staff which we loved have deteriorated considerably because they are taxed for time and energy. Good luck to the property, we won’t be returning any time soon.
Stayed 5 nights in Apr 2024
Response from Guest Service Manager on 6 May 2024
Dear Clifton, Thank you so much for allowing us to host you, we are sorry to read that we have not exceeded your expectations. We hope to be able to host you again and change your perspective.Kind regards from all the staff!

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Guest Service Manager on 6 May 2024
Estimada Karla, Muchas gracias por su excelente calificación. Esperamos que su estancia haya sido increíble. ¡Vuelvan pronto! ¡Saludos de parte de todo nuestro equipo!

10/10 Excellent

Hadi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 7 nights in Apr 2024
Response from Guest Service Manager on 29 Apr 2024
Dear Hadi, Thank you so much for allowing us to host you and for sharing with us how great your experience was. We hope to see you again soon. Kind regards from all the staff!

6/10 Okay

Pavel

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Guest Service Manager on 29 Apr 2024
Dear Pavel, Thank you for allowing us to host you. We are sorry to read that we were not at the level of your expectations. We hope to be able to host you again soon and change your perspective. Kind regards from all the staff!

8/10 Good

Juanita

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It was nice. We got upgraded to a nice room but had to go to their presentation. Which sucked. Hard to find the restaurants and booking is a pain.
Stayed 5 nights in Mar 2024
Response from Guest Service Manager on 26 Apr 2024
Dear Juanita, Thank you so much for your review. We hope to be able to host you again soon. Kind regards from all the staff!

10/10 Excellent

Channy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Guest Service Manager on 21 Apr 2024
Dear Channy, Thnak you so much for your great review. We hope to be able to host you again soon. Kind regards from all the staff!

8/10 Good

James Phillip

Stayed 4 nights in Apr 2024
Response from Guest Service Manager on 29 Apr 2024
Dear James Phillip, Thank you so much for your good review. We hope to be able to host you again soon and provide you a better experience. Kind regards from all the staff!

6/10 Okay

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Service Manager on 15 Apr 2024
Dear Steve, We are sorry to see that your stat was not what you expected. We hope to have the opportunity to see you again soon and change your perspective. Kind regards from all the staff!

10/10 Excellent

Jarrod

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gotta watch the Marble floors . Staff was extremely accommodating. Great experience and makes other places seem less adequate.
Stayed 2 nights in Mar 2024
Response from Guest Service Manager on 3 Apr 2024
Dear Jarrod, Thank you so much for staying with us and allowing us to be part of your memories. We hope to see you again soon. Kind regards from all the staff!

8/10 Good

Jaideep

Stayed 4 nights in Mar 2024
Response from Guest Service Manager on 22 Apr 2024
Dear Jaideep, Thank you so much for your good review. We hope that everything went well during your stay. Come back soon! Kind regards from all the staff!

10/10 Excellent

Brittany J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our suite in the new Eden area was wonderful! All the new areas of the resort are excellent and a welcome addition! The resort needed some renovation, and the new areas are spacious and decorated well. The jacuzzi area is nice and big, MUCH better than the old space. Overall the resort is clean, and well maintained. The staff does a great job- from the service at bars and restaurants, the playmakers, the housekeepers, butlers, and front desk staff- good people and well trained. We appreciated the action during the day at the pool and at the bar and disco at night, but the best thing is- you can go to your room and it is quiet:) We also really appreciate the quick check-in and check-out AND not being bombarded (at all) about buying a membership. Well done DRM, we'll be back again!
Stayed 4 nights in Mar 2024
Response from Guest Service Manager on 29 Mar 2024
Dear Brittany, Thank you so much for your lovely review, and especially, for allowing us to pamper you one more time. It has been so great to see you and spend a few days with you. We are happy to read that you enjoyed The Eden. We cannot wait to see you again soon. Kind regards from all the staff!

6/10 Okay

Ecaterina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We did like our stay, just were not "wow'd" enough for the amount paid. Thankfully we got an upgrade (btw - elevator was broken) into a room in Eden, which was very nice, but without it I would've felt very disappointed with garden unit for $1K/night. New entrance/lobby is not impressive, weird "naked"/not decorated, drop off circle on the hill... The absolute best part of this establishment are the employees, all of them, from gardener to concierge, to cooks, cleaning people and servers, literally all workers are very nice and attentive, they create very comfortable atmosphere. Food is great, drinks - not so much, while the liquor variety is good, the mixes and juices used are poor quality. Separately about the disco club. Not sure if its done purposely, but the music gets very very bad around 12.30am and then club is completely cleared by 1am. Huge disappointment. Really a dealbreaker. Now, "playroom" at the disco is another disaster, whoever designed it and didn't prioritize upgrading it in years, has very little understanding of what "lifestyle" is. Having many available and unused spaces on property, they should definitely convert those into various playrooms. Overall the resort has a disjointed feeling.
Stayed 2 nights in Mar 2024
Response from Guest Service Manager on 23 Mar 2024
Dear Ecaterina, Thank you so much for staying with us and sharing with us your opinion. We will keep working hard in order to provide you a better experience next time. We hope to see you again soon. Kind regards from all the staff!

6/10 Okay

Michele

Stayed 4 nights in Mar 2024
Response from Guest Service Manager on 8 Apr 2024
Dear Michel, Thank you so much for your review. We are sorry to see that we did not reach your expectations. We hope to see you again soon so we can change your perspective. Kind regards from all the staff!

10/10 Excellent

Darla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Beach was very dirty with seaweed. We like to walk the beach every day but the tide and walls make it hard to get around.
Stayed 5 nights in Mar 2024
Response from Guest Service Manager on 11 Mar 2024
Dear Darla, Thank you so much for giving us the opportunity to host you. We hope to see you again and provide you a better experience. Kind regards from all the staff!

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, fun activities and all around a great place to stay.
Stayed 5 nights in Feb 2024
Response from Guest Service Manager on 8 Mar 2024
Dear Jessica, Thank you so much for your great review. We are so happy to read that you enjoyed a lot your stay. We hope to see you again soon. Kind regards from all the staff!

10/10 Excellent

Eric, paradise valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Guest Service Manager on 24 Mar 2024
Estimado Eric, Muchas gracias por compartir con nosotros su excelente calificación. Estaremos esperando volver a verlos pronto. Saludos de parte de todo el staff!

10/10 Excellent

Marcelo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third time in the last past 6 months at this resort and we are going to keep coming back because we have feel very comfortable spending time there we have nothing to complain about DESIRE RIVERA MAYA is incredible
Stayed 4 nights in Feb 2024
Response from Guest Service Manager on 19 Mar 2024
Dear Marchelo, Thank you so much for your great review and for staying with us. We hope to be able to host you again soon. Kind regards from all the staff!

10/10 Excellent

Dennis, Red Deer

Stayed 3 nights in Feb 2024
Response from Guest Service Manager on 20 Mar 2024
Dear Dennis, Thank you so much for allowing us to host you, it is so great to know that you had a great time with us. We hope to see you again soon. Kind regards from all the staff!

10/10 Excellent

Jon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property the staff are amazing. Shoot out to Eunice for securing dinner reservations for us!! VIP was not explained at all.
Stayed 4 nights in Feb 2024
Response from Guest Service Manager on 28 Feb 2024
Dear Jon, Thank you so much for your great review. We hope to see you again soon!Kind regards from all the staff!

10/10 Excellent

Eric

Stayed 2 nights in Feb 2024
Response from Guest Service Manager on 20 Mar 2024
Dear Eric, Thank you so much for sharing with us your amazing review. It will be great to see you again soon. Kind regards from all the staff!

10/10 Excellent

Jennifer Ellen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff are special people. They went above and beyond to make sure that you felt at home. There was construction going on and we lost power and hot water a few times. However, the staff were wonderful in up for it. Some staff have been there over 15 years and they remember your name and what your likes/dislikes are. That is special for us.
Stayed 7 nights in Feb 2024
Response from Guest Service Manager on 13 Feb 2024
Dear Jennifer Ellen, Thank you so much for your amazing review. We are very happy to read that you had a great time. We hope to see you again soon! Kind regards from all the staff! Dear Jennifer Ellen, Thank you so much for your amazing review. We are very happy to read that you had a great time. We hope to see you again soon! Kind regards from all the staff! Dear Jennifer Ellen, Thank you so much for your amazing review. We are very happy to read that you had a great time. We hope to see you again soon! Kind regards from all the staff!

8/10 Good

Kristi

Stayed 7 nights in Feb 2024
Response from Guest Service Manager on 21 Mar 2024
Dear Kristi, Thank you so much for visiting Desire Riviera Maya. We hope to see you again soon. Kind regards from all the staff!

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a special vacation. Staff is the best the hotel offers. Everyone is super friendly and will make sure you spend the best vacation ever. Desiré Riviera Maya is addictive, you go once and you will go back many times.
Stayed 4 nights in Feb 2024
Response from Guest Service Manager on 7 Feb 2024
Dear Juan, Thank you so much for choosing Desire Riviera Maya and for allowing us to host you and pamper you. We hope to see you again very soon. Kind regards from all the staff!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Amazing experience. Great staff and guests. Hope to go back. Ocean was very calm so could even paddleboard.
Stayed 4 nights in Jan 2024
Response from Guest Service Manager on 4 Feb 2024
CopiarDear Guests, Thank you so much for your great review. It is wonderful to read that you totally enjoyed your stay at Desire Riviera Maya. We hope to be able to host you again soon. Kind reards from all the staff! Dear Guests, Thank you so much for your great review. It is wonderful to read that you totally enjoyed your stay at Desire Riviera Maya. We hope to be able to host you again soon. Kind reards from all the staff! Dear Guests, Thank you so much for your great review. It is wonderful to read that you totally enjoyed your stay at Desire Riviera Maya. We hope to be able to host you again soon. Kind regards from all the staff!

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service from staff is amazing …above and beyond. The private dinner on the beach was so delicious and elegant. Amazing music selection at dinner and parties We were told of a room upgrade that didn’t happen. The spa is a little pricy …same as in us…alcohol selection is also expensive then in US. Good wine selection.
Stayed 5 nights in Jan 2024
Response from Guest Service Manager on 2 Feb 2024
Dear Anthony, Thank you so much for your wonderful review and for allowing us to pamper you just the way you deserve. We hope to see you again soon. Kind regards from all the staff!

10/10 Excellent

Megan

Stayed 5 nights in Jan 2024
Response from Guest Service Manager on 20 Mar 2024
Dear Megan, Thank you so much for your great review. We hope to be able to host you again soon. Kind regards from all the staff!

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beyond beautiful. The staff is incredible! Already looking forward to our next visit 😊
Stayed 4 nights in Jan 2024
Response from Guest Service Manager on 24 Jan 2024
Dear Scott, Thank you so much for you amazing review and for allowing us to pamper you. We will be waiting to see you again soon. Kind regards from all the staff!

8/10 Good

Lana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest Service Manager on 12 Jan 2024
Dear Lana, Thank you so much for staying with us. We hope to be able to host you again soon. Kind regards from all the staff!

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest on 9 Jan 2024
Dear Ernest, Thank you so much for staying with us and sharing your great review. We hope to see you again soon! Kind regards from all the staff!

10/10 Excellent

Fabian

Stayed 5 nights in Dec 2023
Response from Guest Service Manager on 7 Jan 2024
Estimado Fabian, Muchas gracias por su excelente calificación. Estaremos esperando volver a verlos pronto! Saludos de parte de todo nuestro staff!

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had
Stayed 3 nights in Dec 2023
Response from Guest Service Manager on 1 Jan 2024
Estimado Felipe, Muchas gracias por visitar Desire Riviera Maya y compartir con nosotros su excelente calificación. Esperamos volver a verlos pronto. Saludos de parte de todo nuestro equipo!

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like everything
Stayed 3 nights in Dec 2023
Response from Guest Service Manager on 20 Dec 2023
Dear Anthony, Thank you so much for your great review, it is wonderful to read that you enjoyed your stay. We hope to see you again soon !Kind regards from all the staff!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Although it cannot be helped, it's unfortunate that we cannot walk very far along the beach. At this time, the beach is rapidly decreasing. Added to the fact that we can't walk down the road due to possible alligator encounters, it's difficult to walk anywhere during a visit.
Stayed 7 nights in Dec 2023
Response from Guest Service Manager on 20 Dec 2023
Dear John, Thank you so much for staying at Desire Riviera Maya and sharing with us your review. We are working hard in order to recover the beach, as it is a protected area, it is complicated, but our staff always keep it clean for all our guests. We hope to see you again soon. Kind regards from all our team!

10/10 Excellent

Dane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best staff and environment of Any resort in the area!
Stayed 4 nights in Dec 2023
Response from Guest Service Manager on 20 Dec 2023
Dear Dane, Thank you so much for your wonderful review. We will be waiting to see you again soon! Kind regards from all the staff!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food could be better
We had a great time. More variety in gluten free food options and more change in daily buffet food choices would have been better. The jacuzzi is quite small for the number of guests but a new one will be opening soon. Wasted too much money on the couples massage, my therapist was maybe not seasoned, although my husband was happy with his, just ridiculously expensive. The doctor on staff was excellent and very caring, I will now recommend everyone get travel insurance for foreign country travel (I didn't have it and doubled trip price after emergency room visit). Can't rave enough about the excellent customer swrvice here!
Stayed 7 nights in Dec 2023
Response from Guest Service Manager on 20 Dec 2023
Dear Guests, Thank you so much for visiting Desire Riviera Maya and for sharing how great your experience was. We appreciate a lot the time you took to give us your review. Come back soon! Kind regards from all the staff!

8/10 Good

Gilberto D

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Guest Service Manager on 12 Dec 2023
Estimado Gilberto, Muchas gracias por visitar Desire Riviera Maya, agradecemos mucho que se haya tomado el tiempo de compartir con nosotros su calificación. Esperamos volver a verlos de nuevo muy pronto. Saludos de parte de todo nuestro staff!

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff very friendly and polite , the environment was perfect and the place was very nice
Stayed 3 nights in Nov 2023
Response from Guest Service Manager on 12 Dec 2023
Dear Jose, Thank you so much for your wonderful review, and most of all, for allowing us to pamper you. We hope to see you again soon! Kind regards from all the staff!

2/10 Terrible

Mandy

Stayed 4 nights in Dec 2023
Response from Guest Service Manager on 12 Dec 2023
Dear Mandy, Thank you so much for staying at Desire Riviera Maya, we are sorry to read that your stay was not at the level of your expectations. It would have been great to know about your experience during your stay. Kind regards from all the staff!

10/10 Excellent

David

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Guest Service Manager on 11 Dec 2023
Estimado David, Muchas gracias por su excelente calificación. Nos alegra mucho que hayan disfrutado su estancia en Desire Riviera Maya. Esperamos volver a verlos pronto. Saludos de parte de todo nuestro equipo!

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Response from Guest Service Manager on 7 Feb 2024
Dear Mark, Thank you so much for your great review. We will be waiting to see you again soon! Kind regards from all the staff!

10/10 Excellent

Scott Richins

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been to Temptation, a sister resort a few times and wanted to try Desire RM. Our expectations of Desire RM being a fun, sexy, safe and higher end resort were exceeded! The staff make it fun and safe and help to get the guests involved and to meet each other. The guests range from the 70s to the 30s and everyone we met were friendly and fun and interesting to talk to. I highly recommend Desire RM. We will be going again!
Stayed 4 nights in Nov 2023
Response from Guest Service Manager on 9 Dec 2023
Dear Scott Richins, Thank you so much for allowing us to host you and to pamper you. It make's us feel great to read that you totally enjoyed your sexy vacation with us, it has been amazing to spend some incredible days with you, we hope to see you again soon! Kind regards from all the staff!

2/10 Terrible

Nelida

Travelled with partner
Disliked: Amenities, property conditions & facilities
We stayed just one night out of 4 nights we had reserved. The atmosphere was terrible. If this is your first time, people see you as possible fresh meat.
Stayed 4 nights in Nov 2023
Response from Guest Service Manager on 6 Dec 2023
Dear Nelida Sotelo, Thank you so much for staying with us. We are sorry to read that your experience was not what you expected and that you did not like the concept of the resort. We appreciate a lot your feedback. Kind regards from all the staff!

10/10 Excellent

Marcelo Lucio

Stayed 3 nights in Nov 2023
Response from Guest Service Manager on 21 Dec 2023
Estimado Marcelo Lucio, Muchas gracias por su excelente calificación, estaremos esperando volver a verlos muy pronto! Saludos de parte de todo nuestro gran equipo!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from Guest Service Manager on 6 Dec 2023
Dear Eric, Thank you so much for allowing us to host you and sharing your great review. We hope to see you again soon. Kind regards from all the staff!

10/10 Excellent

juan carlos n

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything fantastic. DJ must improve ...same music all nights
Stayed 6 nights in Nov 2023
Response from Martha Vázquez on 29 Nov 2023
Dear GuestsThank you for your review, it is great to read that you enjoyed our resort especially our entertainment.We hope to see you real soon.Best regards from all the Desire staff!

10/10 Excellent

Ana

Stayed 3 nights in Nov 2023
Response from Guest Service Manager on 15 Dec 2023
Dear Ana, Thank you so much for your great review, it is wonderful to know that you enjoyed a lot. Kind regards from all the staff!

10/10 Excellent

Christos

Stayed 6 nights in Nov 2023
Response from Guest Service Manager on 14 Dec 2023
Dear Christos, Thank you so much for your great review. We are happy to read that you enjoyed your stay at Desire Riviera Maya. We hope to see you again soon! Kind regards from all the staff!

10/10 Excellent

samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
B day trip to cancun
It was amazing
Stayed 4 nights in Nov 2023
Response from Guest Service Manager on 23 Nov 2023
Dear Samuel, Thank you so much for your wonderful review and for allowing us to celebrate with you. We hope to see you again soon! Kind regards from all the staff!

10/10 Excellent

Sharon

Stayed 5 nights in Oct 2023
Response from Guest Service Manager on 4 Nov 2023
Dear Sharon, Thank you so much for your great review. We hope to see you again soon. Kind regards from all the staff!

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the resort and all staff were awesome
Stayed 4 nights in Oct 2023
Response from Guest Service Manager on 10 Oct 2023
Dear Amy, Thank you so much for visiting Desire Riviera Maya and sharing your great review. We hope to be able to host you again soon. Kind regards from all the staff!