Ratings based on 806 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Everyone
by A verified travellerfrom CT

Nice hotel. Located in a conveinet location.

Posted 26-May-2015
Called the night before requesting an early check in and was told that it would be noted in my reservation and to call the next morning to confirm it. Called the next morning and the phone kept going to a voicemail box. Called about 15 more times and got the same voicemail box. I decided to just go to the hotel, it was around 1:45pm and asked about the early check in. The two ladies at the front desk told us no one had checked out, even though they tell you there's no late check out, and that there were no rooms available for early check in. I explained to them that we drove all the way from Connecticut and we tried calling multiple times. One of the ladies said "We recieved calls." So I called in front of them and they were dumb founded that there phones didn't work. No one offered to speed up someone cleansing a room for us and told us to come back after 3pm. Very rude and inconsiderate. The gentleman that was there later on in the afternoon was ABSOLUTELY amazing! He apologized for their mistakes and made sure we were well taken care of! Other than the two ladies in the front, the hotel was very nice. Some things were broken and some of the sheets were stained but the bed was comfy after requesting new sheets.
2 out of 5
for Everyone
by A verified traveller

Charges for a microwave

Posted 17-May-2015
Ummm so this place is grest for an one night stay...thats it. Stay wasnt terrible but was simply one level above a motel 6. One night stay only!!!
3 out of 5
by A verified travellerfrom NJ

Good location; overall, just OK

Posted 15-Apr-2015
Pros: Location, Customer service was good
Cons: Cleanliness, needs updating
Location: Thumbs up on the location, easy hotel parking
It's reasonably priced and good for an overnight stay in Philly - good location - but overall, the cleanliness and atmosphere/ambiance needs improvement.
5 out of 5
for Everyone
by A verified travellerfrom Lehigh Valley, PA

Clean hotel close to convention center.

Posted 01-Apr-2015
Friendly staff. Clean hotel close to convention center. My daughter plays volleyball and we travel a lot. By far one of the best hotels I've ever stayed in. Would absolutely recommend this hotel.
5 out of 5
for Everyone
by A verified travellerfrom GA

Nice hotel close to Temple University

Posted 26-Mar-2015
The hotel staff was nice and was always very kind and helpful.
3 out of 5
for Everyone
by A verified travellerfrom sUFFERN, ny

Posted 16-Mar-2015
Cons: a decent breakfast choice
Location: close to where business meeting was taking place
ok - not much to write about - parking lot next door was fine
4 out of 5
for Everyone
by A verified travellerfrom Delaware

Convenient Location! Great hotel!

Posted 14-Mar-2015
Pros: Proximity to Convention Center and restaurants.
Cons: Continental breakfast included with stay.
Location: Best of all, Convention Center across the street. Reading Terminal Market a block away. Restaurants all around.
We were in town for the Philadelphia Flower Show. Only our second time in Philadelphia. The Convention Ceneter was across the street from the hotel. So convenient! The Reading Terminal Market was a block away and offered a great place to eat and shop. Panera was also close by. Chinatown was two blocks away and there were many restaurants in the immediate area. Museums less than a mile away. After the Flower Show, it was nice to relax in the lounge of the hotel. The hotel staff were very courteous and helpful. I would definitely stay there again!
4 out of 5
for Everyone
by A verified travellerfrom Pennsylvania

Great location

Posted 09-Mar-2015
Pros: Location.
Location: Convention center is right across the street.
Great location next to the convention center. Wonderful, helpful staff.
4 out of 5
for Business Travellers
by A verified travellerfrom Oregon

Close to Convention Center

Posted 03-Mar-2015
Location: Reading Terminal Market and Hard Rock Café very close
Staff efficient but not warm & fuzzy. Restaurant not that great but the waiter was wonderful.
3 out of 5
by A verified traveller

4 Points by Sheraton

Posted 02-Mar-2015
Pros: Not much but the hotel bar was really nice
Cons: Mainly the staff. Also the website does more justice to the hotel than the hotel it'self.
Location: Philadelphia and close to City Center which is a local and tourist attraction
My fiancee and I travel quite a bit. We have run into a snag here and there but nothing like the stay I had at 4 Points Sheraton in Philadelphia. We tried to check in around 5:30pm and was told that we would have to wait because they were sold out the night before and had alot of late checkouts. There website states that checkin is at 3pm. Not to mention that I prepaid and booked the room. I would have thought the hotel would a room that was already paid for atleast ready by 3pm yet alone 5:30pm. The front desk clerk that checked us in was so rude and sullen about her job that we got nothing close to any customer service at all. Parking was the worst. I have stayed at quite a few Sheraton's in the U.S. and this by far was the worst. I normally don't fill out questionairres or surveys regarding my stay at hotels. But 4 Points Sheraton was so dissapointing that I felt compelled to let other consumers know about it.