Ratings based on 20 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
90% of guests recommend
4.0 Room cleanliness
3.4 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Chelmsford, Essex, UK

Large hotel in spacious grounds next to the sea

Posted 14-Oct-2014
Pros: The staff
Cons: Needs some room maintenance
This is a large hotel site with several large swimming pools and some lovely landscaped gardens which are very attractive when lit at night. At one end, the hotel finishes at the beach where you can walk for a long way depending on the tides. At the other end the hotel nearly reaches the main road where the numerous bars, restaurants, travel agents, shops, pharmacies, etc are located. From the beach it is about a 10 minute walk through the grounds to the main road and the tourist facilities. The room we had was large and clean with good storage, a large bathroom and the usual facilities as coffee making, a safe, TV, seats, etc. The buffet breakfast was good but as usual you can tire of it after the first week or so. We only bought one meal and drink at the hotel during our stay and found the prices to be extortionately high particularly when you know the choice and prices you have just a 10 minute walk away. There are inevitably some things they could have could have done better, for example some of the walls could do with a coat of paint, the a/c whist effective is loud even on its lowest setting, the lighting in the room is dull. Now the best bit, the staff where all superb. Very friendly with lots of smiles, and always willing to help.
5 out of 5
Recommended
for Families
by Kerryfrom Melbourne

Perfect for Families

Posted 25-Aug-2014 on Hotels.com
Full of warm friendly faces, Centara is a wonderful Hotel. Two huge pools one with a great water slide to keep your children amused for hours. Then a gentle stroll to the the beach front pool to watch an amazing sun set.This Hotel is not brand sparkling new ,However it has beautiful lush well maintained gardens with plenty of trees to offer shade in the Thailand heat. Just as a hotel should be in Thailand. So glad we did not choose the more modern Sands as it looked souless and offered no shade.. I must make mention of the beautiful house keeper "Wat" a lovely lady who made us feel so special, bringing us fresh fruit from a friends house or something she picked up from the market . These are the small things that make a memorable holiday. The friendly advise and chats with the lovely hotel Manager Wayne and Pong at the sports bar. We loved our stay here and highly recommend it to any one considering staying here. Also make sure you eat at the Green Beach cafe turn right at the beach for yummy cheap thia food with a the perfect view.
3 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 19-May-2014 on Hotels.com
1 out of 5
by Markfrom Melbourne

Family room not in resort

Posted 16-May-2014
Pros: nothing
Cons: dont lie
Booked a family room and when we got there we were taken to a room so far away from the main complex in the middle of a partially renovated concrete apartment complex with a childrens playground as a view out our window. the room was up on the main road behind McDonalds and no where near the main pools or the breakfast area. Considering what price they were asking i found this completely disgusting and not like being on a resort at all. Family room ripoff. be careful.
5 out of 5
Recommended
for Business Travellers
by A verified traveller

Vacances

Posted 14-May-2014 on Hotels.com
Meilleurs hotel quon ai fait en thailande. Super beau , belle vue!!
2 out of 5
Recommended
by MLCfrom Hong Kong

Noisy Air-condition and Broken Safety Box

Posted 07-May-2014 on Hotels.com
Management and communication between Reception Area and Technicians need to improve a lot.
4 out of 5
Recommended
for Everyone
by Stephenfrom Sydney, Australia

Good Hotel and Location - Staff Need More Training

Posted 25-Apr-2014
Pros: The best asset of this hotel is its location. It is both close to the town and close to the best parts of the beach. The kids liked the water slide.
Cons: In general the staff have a poor attitude and need to be better trained. They are not up to the standard we have experienced in other Centara's.
Location: The beach is fantastic. Stunningly beautiful and clean. At the time we visited (late April) swimming and surfing in front of the hotel was safe.
The check in was OK. We booked a family residence. These rooms are located outside the main grounds of the Seaview resort. In fact, it looks like they are converted shops that were originally part of a failed shopping development. However, the rooms are spacious and well presented. The room we had was on the ground floor and had a queen bed and bunker bed for the kids in a small separate area that could be closed off from the main room. Despite the initial shock that the room was, at a guess, 400m from the reception area it was not really that bad. The hotel provides a golf buggy service to take you to and from your room anytime you need it. Also the rooms are really close to the main street of Khao Lak and that makes access to the shops and restaurants easy. The main pool is about a 200 m walk. The family rooms have a small private pool as well which is fairly new. The breakfast was good - except that the staff seemed to get over whelmed at times and did not pick up your plates and stopped serving coffee (you had to get your own). The hotel is an older hotel and does need some repair work but it is generally OK. The two main pools are a bit dated. The main buildings (reception / restaurants) are nice. Centara has recently taken over the management of the hotel and I would hope that they will do some work on the pools. The hotel is close to the main area of Khao Lak town and it is a short walk to any number of restaurants - cheap to medium priced. Checkout was OK.
3 out of 5
Recommended
for Families
by Danielfrom Sweden

Helt ok

Posted 19-Mar-2014 on Hotels.com
10 dagar med helt ok vistelse. Långa avstånd från familjelägenheterna bara. Gratis transport med golfbil av hotellet dock om man så ville. Lägenheterna stora o fina, maten bra o hyfsade priser. Länge med 10 dagar i khao lak bara, inte värst mkt att göra.
2 out of 5
Recommended
for Getaway With Friends
by Thomas Erikssonfrom Läge

Very poor service

Posted 19-Feb-2014 on Hotels.com
The lobby staff acting very arrogant and without any service feeling with focus on the customer. Very long check in process and check out process. We ordered hotel limo service pick up from Phuket airport to the hotel. No one picked us up. We called the hotel, sorry miscommunication no limo available. I recommend to choose some another hotel than this, we will never ever return.
5 out of 5
Recommended
by Anders Ruggierofrom Denmark

Great for families!

Posted 05-Feb-2014 on Hotels.com
We really enjoyed our stay with the Centara Khao Lak, a great retreat with the family. Very family friendly, lots of activities for everybody to enjoy. And the staff is very helpful and friendly. We stayed with our small son so we basically enjoyed the pool and beach area which was nicely connected with each other on the sea view area. Will definitely return should we go to Khao Lak again in the future.