Ratings based on 26 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
88% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom Australia

Website was deceiving

Posted 22-Dec-2014
Looked in the website and thought the rooms looked quite new and nice but when we arrived and was taken to our room it was in the old wing of the hotel. The rooms were terrible - old with chipped wood and flaking paint. Bathroom was dark and smelt damp. The room had so mosquitoes probably due to the rancid water outside in what I can only assume is some kind of disused water feature.
4 out of 5
for Families
by A verified traveller

Klart nöjda.

Posted 14-Dec-2014 on Hotels.com
Hade läst en del negativt om hotellet men upplevde inget av det. Nöjd i det stora hela. Bodde i familjerum med våningssäng för barnen.
4 out of 5
for Couples
by Kerstinfrom Halmstad

Mysig vistelse med bra service och personal!

Posted 07-Dec-2014 on Hotels.com
Trivdes mycket bra på detta hotell. Det är som många skrivet ganska slitet hotell. Perfekt läge dock med närhet både till bad och centrum.
4 out of 5
for Families
by Jarmo

This traveller left a rating score only Posted 02-Dec-2014 on Hotels.com
5 out of 5
for Everyone
by A verified travellerfrom Bergen, Norway

A good experience

Posted 16-Nov-2014
Pros: Service was impeccable and always to the point, smiling and superfriendly.
Cons: The general impression was very good, although the overall cleaning could have been better and some light-bulbs were not workig.
Location: The location of the resort is close to the town area of Khao Lak. Khao Lak is a great advatage-point for any scuba-diving liveaborad to the Similans.
Arrived at the hotell late afternoon and was greeted at the front desk with cool drinks while the staff arranged our luggage and check in details. Then we were taken by to our villa by golf-carts and shown the facilites by a staff member, alaways smilling and very service minded. The Resort was quite larger than we had antisipated, with lush green vegetation and concrete pathways which made it feel a lot smaller. Our Villa had a complementary pool and was very spacious with 2 bathrooms, the largest with a nice bathtub) and a separate bedroom. There was even a backyard with a outdoor shower, but this was never used by us. The cleaning coulda been a bit better, but house-cleaning evreyday made our stay very comfortable. The hotell also provided an extra soft matress which made our sleep very comfortable. The breakfast was impeccable with a mix of both western and asian dishes. The staff was, as expected, incredibly serviceminded and always smilling. We reccomend any visitors to enroll in the resorts deposit program which will halften the cost of any extra services provided at the hotel (spa, in-room-dining, drinks, dinner at the restaurants and so on). A 30 000B deposit will save you approx 15 000B if you plan to spend most of your expenses at the Resort. The resorts beach area were very nice and the staff at the beach provided towels and activites. We were also impressed by the Spa, the child-play areas, even medical care with a in-house doctor.
5 out of 5
for Everyone
by A verified travellerfrom Chelmsford, Essex, UK

Large hotel in spacious grounds next to the sea

Posted 14-Oct-2014
Pros: The staff
Cons: Needs some room maintenance
This is a large hotel site with several large swimming pools and some lovely landscaped gardens which are very attractive when lit at night. At one end, the hotel finishes at the beach where you can walk for a long way depending on the tides. At the other end the hotel nearly reaches the main road where the numerous bars, restaurants, travel agents, shops, pharmacies, etc are located. From the beach it is about a 10 minute walk through the grounds to the main road and the tourist facilities. The room we had was large and clean with good storage, a large bathroom and the usual facilities as coffee making, a safe, TV, seats, etc. The buffet breakfast was good but as usual you can tire of it after the first week or so. We only bought one meal and drink at the hotel during our stay and found the prices to be extortionately high particularly when you know the choice and prices you have just a 10 minute walk away. There are inevitably some things they could have could have done better, for example some of the walls could do with a coat of paint, the a/c whist effective is loud even on its lowest setting, the lighting in the room is dull. Now the best bit, the staff where all superb. Very friendly with lots of smiles, and always willing to help.
5 out of 5
for Everyone
by A verified travellerfrom 茨城県


Posted 27-Sep-2014
9月中旬に6泊しました。雨季という事もあり前半の2日はスコールでしたが後半は晴れてプールを満喫しました。結果非常に満足の行く滞在が出きました。さて評価ですが、 部屋:一番安いデラックス ガーデンビューで予約していましたが、 チェックインの時にオーシャンビューにアップしていただきました。部屋の広さは同じようです。ただオーシャンビューと言っても庭越しなので、オーシャンフロントではありません。ツインでしたがキングサイズ×2です。面積はベランダ込で約50㎡です。 バスルームとシャワーブースは別れています。 全体的に清潔です。 食事:朝食付で予約しました。フロント横のレストランが会場となります。すごく豪華というほどではありませんが、十分満足しました。エッグスタンドは毎日あります。週末はヌードルスタンドがありました。 今回偶然かもしれませんが、ほぼ毎日中国の団体さんに遭遇。彼等はツアーで1泊だけ(毎日違うグループがくる)で9時に出発するので、遅めに行くと静かに食べられます。 夕食は海側のレストランを1度利用しましたが、特に印象は残りませんでした。ホテルの並びにレストランが2〜3件あります。またホテルの敷地を通って、国道のマクドナルドに抜けることが出来るので外食や食料調達にも便利。 プール:日中殆どプールを使う人がおらず、ほぼプライベートプールでした。 シーズン前でプールバーは営業していませんでした。 アクセス:レンタカーをプーケット空港で借りて移動しました。国道まで出るとソンテウのタクシーがいますが、かなり強気の金額を言ってくる感じがしました。 プーケット空港からだと道も広く、車も少ないので、そんなに運転で苦労することはありませんでした。 車を使わなくても、バイクをレンタルするなど、足は確保しておいた方が便利ですね。車があったのでタクアパのリトルアマゾン、コックロイのホットスプリング、周辺の滝などに行くことが出きました。敷地内に自由に使えるパーキングがあります。 宿泊料:1泊約5,300円 Wifi:無料でした。 日本人は私たちだけでした。 ご参考まで。
5 out of 5
for Families
by Kerryfrom Melbourne

Perfect for Families

Posted 25-Aug-2014 on Hotels.com
Full of warm friendly faces, Centara is a wonderful Hotel. Two huge pools one with a great water slide to keep your children amused for hours. Then a gentle stroll to the the beach front pool to watch an amazing sun set.This Hotel is not brand sparkling new ,However it has beautiful lush well maintained gardens with plenty of trees to offer shade in the Thailand heat. Just as a hotel should be in Thailand. So glad we did not choose the more modern Sands as it looked souless and offered no shade.. I must make mention of the beautiful house keeper "Wat" a lovely lady who made us feel so special, bringing us fresh fruit from a friends house or something she picked up from the market . These are the small things that make a memorable holiday. The friendly advise and chats with the lovely hotel Manager Wayne and Pong at the sports bar. We loved our stay here and highly recommend it to any one considering staying here. Also make sure you eat at the Green Beach cafe turn right at the beach for yummy cheap thia food with a the perfect view.
3 out of 5
by A verified traveller

This traveller left a rating score only Posted 19-May-2014 on Hotels.com
1 out of 5
by Markfrom Melbourne

Family room not in resort

Posted 16-May-2014
Pros: nothing
Cons: dont lie
Booked a family room and when we got there we were taken to a room so far away from the main complex in the middle of a partially renovated concrete apartment complex with a childrens playground as a view out our window. the room was up on the main road behind McDonalds and no where near the main pools or the breakfast area. Considering what price they were asking i found this completely disgusting and not like being on a resort at all. Family room ripoff. be careful.