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Reviews of Garden Inn & Suites

2 out of 5
Garden Inn & Suites
8500 Pine Forest Road, Pensacola, FL

Reviews

4.2
Rating 10 - Excellent. 62 out of 671 reviews" "
Rating 8 - Good. 60 out of 671 reviews" "
Rating 6 - Okay. 76 out of 671 reviews" "
Rating 4 - Poor. 128 out of 671 reviews" "
Rating 2 - Terrible. 345 out of 671 reviews" "

4.0/10

Cleanliness

5.8/10

Staff & service

3.8/10

Amenities

3.8/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

2/10 Terrible

Renato

Disliked: Cleanliness, staff & service, property conditions & facilities
The room smelled like mold and activated my asthma. The fridge is broke and the towels were dirty. The only good think is that despite this poor room the internet was surprisingly fast
Stayed 1 night in May 2024

2/10 Terrible

Dora

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
very dirty room smells like smoke ..nasty
Stayed 1 night in May 2024

10/10 Excellent

Donna

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The owners take care of the property. It was cheap , clean and close to everything.
Stayed 2 nights in May 2024

6/10 Okay

Frankie

Travelled with family
Disliked: Cleanliness, amenities
Had to change rooms 3 times power went out in 1st room, 2nd room water was grey and brown the 3 Rd room the air didn't work that well was hoping I could get a free night because of everything we been through but it wasn't even offered.
Stayed 1 night in May 2024

2/10 Terrible

Raymond C

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Inside rooms are ugly. Needs remodeling bad. Very sketchy hotel. Prostitutes and homeless people. Not worth the price. Find another hotel.
Stayed 1 night in May 2024

10/10 Excellent

N.

Liked: Cleanliness, staff & service, property conditions & facilities
‘
Stayed 2 nights in Apr 2024

8/10 Good

Jim

Travelled with pets, Travelled with partner
Disliked: Amenities, property conditions & facilities
It's an average place to stay not really a great area and the other guest are interesting to say the least
Stayed 1 night in Apr 2024

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
The property eas clean and quite, rooms eere decent.
Stayed 2 nights in Apr 2024

10/10 Excellent

Devonjina

Stayed 1 night in Apr 2024

2/10 Terrible

Caitlin

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
The beds were not made. The trashcans were full of trash. I came here after being assaulted by a family member. I had to sleep on dirty sheets my first night here.
Stayed 1 night in Apr 2024

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Eiesha

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Eiesha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!!!
Stayed 1 night in Apr 2024

4/10 Poor

BRIYAN

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
It was so dirty
Stayed 2 nights in Apr 2024

2/10 Terrible

Christopher

Disliked: Cleanliness, amenities, property conditions & facilities
Upon arrival, the place was littered with trash and smelled like cat urine. When approaching the room came across 4 cats running in and out of rooms. The lock at the top of my room was completely broken and they refused to change my room. I ended up putting a chair in front of the door just to be safe. The other “guests” would just be yelling and screaming. Assuming some kind of welfare only because they appeared to be living there. Which is whatever, but there was no respect for other guests who paid to stay. The one night lady who worked the window was extremely rude as well when I told her I needed a new key to my room, in which I had Id in hand and all and treated it like I was a huge inconvenience. HIGHLY DO NOT RECOMMEND
Stayed 4 nights in Mar 2024

2/10 Terrible

Christopher

Stayed 2 nights in Mar 2024

10/10 Excellent

Janet

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful rooms personal staff
Stayed 1 night in Mar 2024

10/10 Excellent

Christa

Liked: Cleanliness
Stayed 1 night in Mar 2024

2/10 Terrible

Hermia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was horrible #108, it had holes in the walls in the bathroom, paint was coming off walls, rust on frames, wall socket didn't work by sink, and worst of all it had roaches. We would have differently not had stayed if we could have gotten another room somewhere else that night. We only stayed one night and will never stay there again. Please dont waste your time and money on this property.
Stayed 1 night in Mar 2024

2/10 Terrible

juan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Ashlie

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The name but no gardens any where
Stayed 2 nights in Mar 2024

8/10 Good

Falon

Liked: Staff & service
Disliked: Cleanliness, amenities
Still best for the price
Stayed 2 nights in Mar 2024

10/10 Excellent

Angela

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Desk staff is great!!!
Stayed 1 night in Feb 2024

2/10 Terrible

Adele

Stayed 1 night in Sep 2023

2/10 Terrible

Erica

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty the bed had stains on it the couch was dirty. There was no vent to air out the shower. There was only warm and hot water no cold running water. Was a dead water bug in front of my door stains on the celling i would never book a stay there again.
Stayed 2 nights in Feb 2024

2/10 Terrible

Alice D

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodations unsuitable to stay in. Not clean. Walls dirty and paint damaged. Window shade cheap. Furniture looked like it was taken from a yard sale. Lighting fixtures broken. Room smelled of cigarettes smoke. Floor dirty and worn. Bedding had cigarette burns in it. Room aura very bad. Could not rest with this type of environment. Have never seen a motel room this bad.
Stayed 1 night in Jan 2024

2/10 Terrible

Bruce

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
absolutely the worst place...stay away
Stayed 1 night in Jan 2024

10/10 Excellent

Trenton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Christopher

Stayed 1 night in Dec 2023

2/10 Terrible

Renee

Disliked: Cleanliness, staff & service, property conditions & facilities
It’s very very dirty. Sheets had stains on them toilet was full of urine. Microwave had grease inside. I was so afraid to lay on the bed I thought I might get bed bugs. Filthy. So bad.
Stayed 1 night in Dec 2023

2/10 Terrible

Lashanta

Stayed 1 night in Dec 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Shanna

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the money
We had travelled 11 hours and when we arrived, we saw the lobby was not opened and it did not open at any time during our stay - we had to use a “night window” to check-in and out - the heater in the room took 3 days to warm up the room - a dirty towel was left behind the front door our entire stay - the shower curtain was too long, so water went everywhere - there was toilet paper sticking out of the peep hole in the front door - the 2 queen beds were 2 queen box springs (dirty) with double bed size mattresses on top - the small refrigerator was so rusted we did not dare touch it - there were vent covers hanging off the roof so during a rain storm, it hit the side of the building all night - I have travelled from coast to coast and this was the worst hotel room I have been in.
Stayed 3 nights in Dec 2023

8/10 Good

Gary

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

lisa

Stayed 1 night in Nov 2023

2/10 Terrible

Alani

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The comforters were ripped and one had a sticky substance on it. There were roaches and the bathroom was dirty. Not to mention the stench.
Stayed 2 nights in Nov 2023

10/10 Excellent

Ariana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are carrying people and always there for you
Stayed 1 night in Nov 2023

2/10 Terrible

Brian

Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
The floors squished with each step. I slept fully clothed on top of the bedding. The room smelled terrible and it was even the "bad smelling " room that i was originally assigned. It was cheap AF.
Stayed 1 night in Nov 2023

8/10 Good

Nicholas

Liked: Staff & service
Disliked: Cleanliness, amenities
Decent place. quick and easy check in.
Stayed 2 nights in Oct 2023

2/10 Terrible

Desiree

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I didn't even stay there. It was that dirty and unsafe.
Stayed 1 night in Oct 2023

8/10 Good

Jasmine

Stayed 1 night in Oct 2023

6/10 Okay

Armando

Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Steven

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Outdated, dirty and unsafe
Friendly & caring front desk employee Carolyn. Elderly cleaning couple from India very kind, gives fresh towels and sheets daily but cleaning is bad, mold growing, dirty mattresses,bedbugs,ac units, blinds and floors filthy. Alot of drug and prostitution activity. Price extremely high for the quality of the unsanitary conditions. Very outdated. Owner should be ashamed of the conditions of the entire property
Stayed 1 night in Oct 2023

6/10 Okay

Aaron

Stayed 1 night in Oct 2023

8/10 Good

Irene

Travelled with family and small children
Liked: Amenities
Very nice
Stayed 1 night in Sep 2023

8/10 Good

Holly

Stayed 1 night in Sep 2023

10/10 Excellent

Angelia

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Kevin

Stayed 1 night in Sep 2023

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023