We had an absolute amazing experience. The staff allowed us to check-in over 4 hours early so we could get ready for our friends wedding. All members of the staff were very friendly and accommodating! We can't wait to go back!
This hotel was very nice, the staff was amazing, and the location can not be beat. Quick and easy access to Pensacola beach the staff took care of every request and had great advice on some restaurants. Rooms were clean and nicely laid out even for our family of five. I give it five stars the only detractor may be the hot tub jets left something to be desired. My wife on one evening really wanted a margarita and when the "bartender" a young girl with little experiance didn't understand how to make it they called the asst manager over who made a fantastic one and proceeded to explain what was wrong to the bartender. An example of how the staff works to solve your problems no matter how small.
The staff was extremely friendly and responsive...and quick to provide service! Location was at a premium as well...strategically located to downtown with easy access to major roads. Could not ask for a better stay! Only inconvenience was the remodeling...but that just means the next stay will be even better! I highly recommend this hotel!!!!!!!
My only complaint would be the horrible attitudes of some (not all) of the bartenders at the restaurant connected to the hotel. Everything else was absolutely perfect. Friendly front desk staff, reasonable pricing and extremely clean. Their pool area was nice and they also have a beautiful waterfront area in the back as well. We stayed here for a 2 day trip to the beach and we will definitely be staying here again someday.
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