Outdoor pool, free pool cabanas, pool umbrellas
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Reviews of Hotel Tulijá Palenque

4 out of 5
Hotel Tulijá Palenque
Boulevard Aeropuerto Km 0.5, Zone. Z.C, Palenque, CHIS

Reviews

8.0

Very good

Rating 10 - Excellent. 98 out of 265 reviews" "
Rating 8 - Good. 101 out of 265 reviews" "
Rating 6 - Okay. 39 out of 265 reviews" "
Rating 4 - Poor. 14 out of 265 reviews" "
Rating 2 - Terrible. 13 out of 265 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Homero

Stayed 2 nights in Dec 2023
Response from Ingrid on 8 Feb 2024
Gracias por calificarnos, nos apoya a mejorar.

10/10 Excellent

Mario

Stayed 1 night in Aug 2023
Response from luis on 24 Aug 2023
agradecemo su estancia lo esperamos prontoluis enrique damas cruzejecutivo de ventas

6/10 Okay

Ivan

Travelled with family
Disliked: Cleanliness, staff & service
Room was ok but noisy, parking spaces are limited and it seems used mainly by the hotel’s staff. They promised a fiscal invoice from the restaurant, they didn’t send it, they also refused to issue an invoice for my stay arguing Expedia must issue it. We were the first guests at the restaurant for breakfast, they opened late and the table assigned to us was dirty, bead crumbs all over the place and clearly visible food stains from the day before.
Stayed 1 night in Jul 2023
Response from Luis Enrique on 29 Jul 2023
buenos diaslamentamos lo sucedido ya se turno al área para dar seguimiento, esperamos pronto su regresoLuis Enrique Damas CruzEjecutivo Ventas

10/10 Excellent

Frank

Stayed 2 nights in Nov 2022
Response from Luis Enrique on 10 Mar 2023
Estimado Frank, lamentamos la demora en responderte, pero te agradecemos que te tomaras el tiempo para realizar nuestra evaluación, nos complace saber que tu estancia fue placentera en nuestras instalaciones

10/10 Excellent

Yaselis

Liked: Cleanliness
Stayed 2 nights in May 2022

6/10 Okay

Gerardo

Heat warning
Everything was good except the hotel room was extremely hot.
Stayed 1 night in Dec 2021
Response from Lucero on 11 Jan 2022
Mr. Gerardo, we regret that your stay was not entirely pleasant, we would like to know if you report that the air conditioning was not cooling, since sometimes the control is misconfigured.

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Sandra Salgado on 26 Apr 2021
Hola Peter, Muchas gracias por su tiempo para calificarnos, esperamos tenerlo de regreso muy pronto.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel is very nice. Lots of amenities and the wait staff was friendly. The desk staff however were the worst I have ever encountered anywhere: unfriendly and discourteous. Parking is difficult because patrons park as they please and the rules aren't enforced. It does have a good central location and Chedraui is next door.
Stayed 3 nights in Mar 2021
Response from Sandra Salgado on 30 Mar 2021
Dear Anonymous, We want to thank you for your time to rate us and leave us a comment, for us it is very important to be able to identify our areas of opportunity to improve, I want to offer my sincere apologies for the attention you received from my colleagues and we hope that you will allow us to serve you again as you deserve. Sincerely,

6/10 Okay

Verified traveller

Travelled with group
Nothing special
I guess it's what you'd expect from a big 3 star. It was a safe place to stay but there are lots of higher quality hotels and restaurants right around the corner with better ambiance and more fun and interesting environments. The beds weren't very comfortable, the room smelled very strongly of toxic cleaning products and the food was low grade. Try Maya Canada or any other place on the street that Maya Canada is on.
Stayed 1 night in Mar 2021
Response from Dear guest on 14 Mar 2021
Dear guest, good night, We want to thank you for your time to rate us and leave us a comment, this helps us to know our areas of opportunity and to improve. We hope you can give us the opportunity to take it again and have a better experience with us. Have a great evening. Sincerely Sandra Salgado

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our stay! The bed was super comfortable, the room was clean and stylish, and the windows were sound-proof. Our room faced the street and with them closed you couldn't hear anything at all. We also ordered room service 3 times, everything we got was delicious and delivered quickly, I do wish it could be billed to the room though instead of having to pay for each meal each time. My husband got the Holistic Massage in-room, the woman was very nice and he said it felt amazing. Overall, it's a beautiful hotel, the location is amazing, yes the wifi does not work in the room and the "hot tub" is not hot but it's a lovely stay and the price was good. Everyone was very friendly.
Stayed 2 nights in Sep 2020
Response from Jessica Ledezma / E-commerce on 4 Oct 2020
Hi Michelle!! We are pleased to know that your stay was wonderful in this beautiful Mayan city, we greatly appreciate the time you took to rate us and notify us of your early departure, I wish you could have continued enjoying our facilities !! We wish you a happy trip through Mexico

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is located in a hustle & bustle neighborhood, but once inside the property you feel pleasantly secure.
Stayed 1 night in Nov 2019
Response from Jessica Ledezma E-commerce on 2 Mar 2020
Gracias por su comentario, para nosotros es importante sus observaciones para mejorar día con día.

6/10 Okay

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Great But Loud Some Nights
Everything was great except for the fact that the walls are so thin I kept getting woken up throughout the night. We stayed there 3 nights and each night I would hear banging of doors from our entire floor and be woken up at around 3 or 4 am. If you are a heavy sleeper than this won't matter to you.
Stayed 4 nights in Nov 2019
Response from Barbara Sanchez/ E-comme on 30 Nov 2019
Hello!! Mr Neil, thanks for staying with us, and appreciate your feedback and offer you and apology for all the details, and we take a note about it to try to avoid all you had mention. Kind regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and Amazon staff recommended. Clean and safe
Stayed 1 night in Jul 2019
Response from e-commerce on 10 Jul 2019
Dear Mr/Mrs Thanks for staying with us. We always work hard to make our guests happy and appreciate your feedback! we hope you will visit us again. Best regards Barbara Sanchez

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was so lovel. they gave us early check in! i would recommend
Stayed 1 night in Jul 2019
Response from E-COMMERCE on 10 Jul 2019
Dear Mr/Mrs Thanks for staying with us. We always work hard to make our guests happy and appreciate your feedback! we hope you will visit us again. Best regards Barbara Sanchez

8/10 Good

Jennifer, California

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i really enjoyed the pool. the deepest it went was about 4 1/2 feet which is great for kids.
Stayed 2 nights in Jul 2019
Response from E-commerce on 10 Jul 2019
Dear Mrs Jennifer for staying with us. We always work hard to make our guests happy and appreciate your feedback! we hope you will visit us again. Best regards Barbara Sanchez

10/10 Excellent

Manuel, Arizona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel nice pool rooms are clean and confortable they have a good restaurant too
Stayed 1 night in Jul 2018

2/10 Terrible

Tanya

Disliked: Staff & service, property conditions & facilities
Worst hotel nothing works
The hotel doesnt have a swimming pool available because they are buildind a new one. The whole purpose of that day for me was to relax and write in the outside, I could not do it because there was also not wifii that works. They said it was like that in Palenque but they end up sending me to another other to use their swimming pool and their wiffi worked perfectlly. They are all excuses and the service and attitud of people working there is terrible.
Stayed 1 night in Nov 2017
Good afternooo Mrs Tanya. We appreciate your preference, and the time given to leave your comments, to detect our areas to improve, we are about to finish our new pool at the beginning of December, our mission is to serve our customers in the best way. We offer you an apology for not having met your expectations. waiting for you to visit us again, to you see our changes. best regards Barbara Sanchez Concierge

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, good value. Other reviews had been critical and I was wary of booking the hotel. However the staff were very helpful and we didn't strike any problems at all in that regard. Sadly the wifi is a big let down , it's not that great to be honest. And the room keys would lose thier code almost daily, got to the point the reception staff would recode each key as we came in each evening. Airconds worked great and when the new outdoor areas finished it will be great place Both our roo s were clean and well equiped, a fridge would have been nice, two bottles of water supplied each day. Close to a supermarket and other shops. It's a bit hard to find as signage s to easy to spot Parking was never a problem Verall very happy
Stayed 3 nights in Oct 2017
Good Morning Mrs Stephen We appreciate your preference and the time provided in giving us a comment which is very important for us to continue improving, we were pleased to have it at home, as well as the points mentioned above we will follow up. We will waiting you to visit us in your next visit to Chiapas Best regards Barbara Sanchez Concierge

6/10 Okay

Matthew

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Try it in a year when renovations are done.
The surly receptionist (Barbara) gave us a very unfortunate first impression. However the delightful concierge stepped in when she saw there was a problem and helped out. We had selected this hotel because it had a nice looking pool and we thought it would be great to enjoy the pool after a hot, muggy trip to the ruins. The pool was closed because of renovation, and the whole hotel was in the process of renovation. We got a free breakfast to compensate, but a free breakfast is no compensation for the lack of a pool and workmen hammering away all day. Parents of young children must beware because there is no bannister on the outside of the first two flights of stairs and a toddler could easily fall off the stairs resulting in serious injury or worse. When we got to our room there was no hanging rail, drawers or shelves. We went back to the surly Barbara who shrugged her shoulders and again the lovely concierge intervened and we were given the room next door which had been fully renovated and had a fitted unit with rail and shelves. The room itself was spacious and comfortable, though the bed was a little hard, the shower lacked pressure and hot water took ages. No plug in the basin. Room was very clean and though the dinner was very mediocre, breakfasts were good, especially the second day when there were fewer people and they cooked the eggs to order. The wifi is dreadful, you can just about manage to send an email but anything else is either unsuccessful or takes an age.
Stayed 2 nights in Oct 2017
Good Morning Mr Matthew. First of all we appreciatte for visiting us your comments is of vital importance, we thank you very much for having left a second comments about your stay, all the mentioned points we will take into account to keep improving, and offer a good service. We hope you visit us again. Have a good day. Barbara Sanchez Concierge

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was very clean and comfortable. There was a great pool right outside the pool equipped with tables, hammocks, and poolside chairs. The hotel also offered large pool towels. The hotel provided very quick taxis to any place as well as tours for many different activities. The wifi was slow, but all else was wonderful.

8/10 Good

Sam, bogota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Excellent location for sleeping while visiting tourist attractions. Close to a major supermarket for convenient shopping. Close to downtown and to canada strip.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel walking distance from ADO bus
Staff was friendly and helpful. The room was clean and confortable. Walking distance from ADO bus station and colectivos to Palenque ruins.

10/10 Excellent

Shankar, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great stay in the hotel. It would help to have a small refrigerator in the room. The staff were very helpful.

4/10 Poor

LI, mexico city

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the corner of toilet not clean,the elevator rock
the price not fit the 3 star,the service boy so bad,not recommended! even though you have the ticket for the breakfast,he still insist you need to pay 35 pesos for each one,and before you have breakfast he will not say anything,but after your breakfast and before you leave the restaurant he ask you to pay!

2/10 Terrible

Jim, Toronto, Canada

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stay Away!
It was a complete surprise and total disappointment. First off, none of the reception staff speaks English, it was the bellboy with some English that helped us get through the registration. Then they demanded total upfront prepayment of the whole three night stay. Second , there was only one small chair in the room. the second person had to sit on the bed. In general the staff, from top to bottom, did not seem to be friendly.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good budget hotel
The hotel was very conveniently located on the main road heading into Palenque. It is also right across the street from a popular grocery store, with good hours and good options. The room was clean, and the breakfast had enough options for everyone in the family. The pool was nice to have as it gets warm here, although it was small and should have been cleaned a bit better. Not a luxury hotel by any means, but good value for the price.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near the Palenque ruins
One of the cheapest in 4 stars'. Easy to find: on the main road coming from Canpeche

6/10 Okay

Peter, Toronto, Canada

Liked: Cleanliness
Very good price for the area
Clean room and plenty of rooms because the fall is slow.Staff was good,hotel was close to the town and ruins,really a good deal

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Richard, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay
I usually stay in more rustic environs. This was my first experience with this web site and was happy with my choice of hotels. However, I will more than likely travel to a less populated area for my next stay unless travelling with a group who wants an urban experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Nataliya, Vienna

Disliked: Cleanliness
Cockroaches
It was awful! A lot of cockroaches!

8/10 Good

katrina, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
Staff very helpful, even put up with our poor Spanish. Huge, super clean room, great airconditioning for the oppressive humidity. Swimming pool needed cleaning and drinking water bottles stayed empty in hallway, but it certainly didn't spoil our stay.

8/10 Good

Robert, Canada

Liked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Robert, Merida, Yucatan

Disliked: Staff & service, property conditions & facilities
Very Poor Value
My first impression upon entering and check in was that this hotel was not in very good condition and not well organized . Nothing happened during my stay to change my opinion. For example , I asked for the password for the internet--it took 3 trips to the front desk to get this to work. The area around the pool , not at all attractive--some kind of corrugated metal fence in the back. The entire property seemed to be in need of an update. You can do much better for your money in Palenque.

8/10 Good

maria del socorro, H.matamoros

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena atencion
Stayed 2 nights in Apr 2024

2/10 Terrible

jose carlos

Stayed 1 night in Apr 2024

10/10 Excellent

Paola

Liked: Cleanliness, property conditions & facilities
Preparando bebidas debería de haber 2 personas
Stayed 1 night in Mar 2024

2/10 Terrible

ramon octavio

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
Le gente del restaurante y del bar, en general muy amable La gente de recepción se portaron muy groseros el día que entramos y más aun el día que salimos. Llegamos a las 4 PM cuando el checkin era a las 3 PM, y no estaban listas las habitaciones y nos entregaron hasta las 5 PM. Y la comida nos hizo mal a todos. los que nos hospedamos. Si algo no haré en el futuro es regresar o recomedar ese hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

Mariana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto el hotel, por adentro es muy bonito, la alberca, su restaurante, tienen varios servicios adicionales y el personal muy atento y nos dio solución a todo.
Stayed 1 night in Feb 2024
Response from Ingrid Chan on 19 Feb 2024
Muchas gracias Srta Mariana por su comentario, nos alegra que haya disfrutado su estancia con nosotros, esperamos regrese muy pronto. Saludos

10/10 Excellent

Jaime

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mui comfortable
Stayed 2 nights in Feb 2024
Response from Ingrid Chan on 19 Feb 2024
Muchas gracias, esperamos que regreso pronto Sr Jaime

4/10 Poor

Israel

Stayed 1 night in Jan 2024
Response from Ingrid on 8 Feb 2024
Gracias por su calificación, esto nos ayudara a mejorar.

10/10 Excellent

LAURA

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien
Stayed 2 nights in Nov 2023
Response from Ingrid on 20 Nov 2023
Buenos dias gracias por su comentario, esperamos regrese pronto. Saludos

8/10 Good

Enrique, San Ysidro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arquitectura
Stayed 1 night in Nov 2023
Response from Ingrid on 20 Nov 2023
Gracias por su comentario, esperamos regrese pronto. Que tenga un excelente dia

10/10 Excellent

Carlos Otilio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Saludos Ingrid Chan on 8 Oct 2023
Bonito día Sr Otilio agradecemos su calificación, esperamos pronto nos visite nuevamente. :) Linda tarde

10/10 Excellent

Carolina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito el hotel
Stayed 1 night in Sep 2023
Response from luis on 20 Sept 2023
agrademos su estancia con nosotros y esperamos pronto su regreso Luis Enrique Damas CruzVentas

10/10 Excellent

Areli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanta la estancia en el hotel.
Stayed 1 night in Sep 2023
Response from Luis on 20 Sept 2023
agradecemos la estancia con nostros esperamos pronto su regreso Luis Enrique Damas CruzVentas

10/10 Excellent

kinghoramas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 2 nights in Aug 2023
Response from luis on 30 Aug 2023
Agradecemos su estancia con nosotros lo esperamos prontoluis enrique damas cruzejecutivo de ventas