"My experience in this hotel was really bad. My reservation details is attached but they told me there is no availability and took me to an underground room which was very dirty.
Furthermore, there is no TV, Internet, air conditioner...etc
I did not accept the room but they tried to force me to take it.
After long discussion they offered me another room in another is not matching my booked room and asked me for extra 10Euro for each night.
I used to talk to the hotel's manager whom was...