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Reviews of Casa Azul Hotel Blu JFK

2.5 out of 5
Casa Azul Hotel Blu JFK
220-16 jamaica ave, Queens Village, NY

Reviews

6.6
Rating 10 - Excellent. 203 out of 703 reviews" "
Rating 8 - Good. 162 out of 703 reviews" "
Rating 6 - Okay. 87 out of 703 reviews" "
Rating 4 - Poor. 95 out of 703 reviews" "
Rating 2 - Terrible. 156 out of 703 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in May 2024

4/10 Poor

Alena

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The location is a convenient 20 minute walk to UBS arena. The property itself is very dated and requires thorough cleaning. The matresses had no protecters or fitted sheets, the AC unit smelled strongly of mildew when turned on, the sink handle's finish was heavily flaking off (appeared to be painted over metal rather than properly refinished). Additionally, there were several holes that resembled cigarette burns in the covers and curtains. The room overall didn't appear to be clean
Stayed 3 nights in May 2024

2/10 Terrible

Curt

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible. Dirty. Train every few minutes right outside. Thin walls.
Stayed 1 night in Apr 2024

8/10 Good

Pierre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners are efficient in resolving some of the customers needs: like bringing cleaned towels and other supplies, but when we called them to help us with the TV in the room, nobody ever come. There’s is no microwave, no hot coffee or even hot water to make a tea in the morning. There’s parking spaces maybe for everyone but the only Exit/Etrance is kind of an inconvenience.
Stayed 4 nights in May 2024

6/10 Okay

Teilah

Travelled with group
Disliked: Staff & service, amenities
Overall it was okay. As soon as you get up to the second floor it REEKS of weed and cigarettes. Other guests are always slamming doors and yelling. The bed spread was also really random with dolphins on the comforter, which made it feel very unprofessional.
Stayed 4 nights in May 2024

6/10 Okay

Nathan

Travelled with family
Liked: Amenities
Stayed here while taking my daughter to a KPop concert at UBS Arena. Parking was great, Parked against the building (we were given room 117 right next to my car). Check in was average, girl was polite but soft-spoken behind the bulletproof glass). Room was cleaned and mopped when we arrived so had to wait about 20 minutes in the lobby, no biggie. Ac worked but not well, ran for 5 minutes then shuts off. Fan controls weren't operational, only Auto worked. Bedding had some cigarette burns, but were clean and changed during our 2 night stay, room didn't smell like smoke so I'm assuming they're the same bedding from a once 'Smoking" facility. Residual weed smell in lobby/halls. Shower drain couldn't keep up with the flow. Water would slowly creep to the end of the shower and overflow if not turned back, had to run shower with half pressure. But it was OK, nice shower head and wand. TV was a nice surprise. 75" 4K HDR for a small room . Vending machines were stocked and $2.00 Sodas and water wasn't horrible either. Room was noisy however, Subway noise out my window was to be expected and if the AC worked right it would've camouflaged it somewhat....however having tile floors in the hallways made for an annoying experience. Uncouth guests had no consideration and were belligerent and loud, and with no carpeting in the hall, you could hear everything through the door. Management didn't intervene... night 2 it wasn't as bad. All in all, it wasn't horrible for the price.
Stayed 2 nights in May 2024

4/10 Poor

kassandra

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like this hotel at all
Stayed 2 nights in May 2024

2/10 Terrible

Cheri

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire property smelled like weed. The lock on our door was broken. The shower, light switch and toilet were dirty. It was just awful.
Stayed 1 night in May 2024

4/10 Poor

Erin

Travelled with family
Property would be excellent for short stays if cleaned properly. We booked for walking distance to the train station for a concert. Locks on doors were not sturdy. I travel with a hotel door security lock so it wasn’t as much of an issue for us. There was a strong smell of incense and/or vape smoke. The bedding was also worn and had spots of damage. If we had paid $130-165 I wouldn't be as disappointed. It was difficult to sleep because of the smell. Other visitors had the same comments. On the bright side the staff was extremely friendly and helpful. I wish the cleanliness wasn’t a factor because I like the location for attending events at the UBS arena.
Stayed 1 night in May 2024

10/10 Excellent

Yaritza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating. They were nice. You can heat everything in the hallways and from other rooms.
Stayed 1 night in May 2024

2/10 Terrible

Molina

Travelled with partner
Disliked: Cleanliness
This place is horrible. First time in my entire I experienced something like that. Room was small. Bathroom light was not working. lobby smell weed.shower handle was broken. No outside light can penetrate the room. Pillow are stained and bad quality. I was uncomfortable the whole night.in general this place is nasty, I don’t recommend
Stayed 1 night in May 2024

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 3 nights in Apr 2024

2/10 Terrible

Eury

Disliked: Cleanliness, staff & service, property conditions & facilities
Nat good horrible
Stayed 7 nights in Apr 2024

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 3 nights in Apr 2024

2/10 Terrible

Christopher

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff had really nasty attitudes. My guest wasn’t allowed to wait in the building , not even the lobby. He was told he had to wait in the parking lot. The showers were FILTHY. There’s one ironing board in the whole building and it was chained up like if it was on house arrest! Not a good experience AT ALL!
Stayed 1 night in Apr 2024

2/10 Terrible

Maureen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Pamela

Travelled with partner
Disliked: Cleanliness, staff & service
Staff was rude. Room was dirty. Would not recommend
Stayed 1 night in Apr 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Apr 2024

8/10 Good

Orville

Liked: Cleanliness, property conditions & facilities
It’s ok have a lot of potential
Stayed 2 nights in Apr 2024

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 4 nights in Feb 2024

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 3 nights in Feb 2024

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024

6/10 Okay

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 5 nights in Apr 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 2 nights in Apr 2024

4/10 Poor

chelsi

Travelled with partner
Disliked: Amenities, property conditions & facilities
The doors top locks were broken, super loud you heard everything from the room next you us above and the hallway. For the price we paid it was definitely not worth it!
Stayed 1 night in Apr 2024

10/10 Excellent

scarlett

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Rosemeri

Stayed 1 night in Apr 2024

4/10 Poor

William

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Living life

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Palwinder

Stayed 1 night in Apr 2024

2/10 Terrible

JOSEPH

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is rude and asks for cash to check you in earlier.
Stayed 2 nights in Apr 2024

2/10 Terrible

Sushil, Brighton

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Most unsafe hotel I ever had.. there were two big fights during the night I stayed and the rooms were not clean either..
Stayed 1 night in Apr 2024

6/10 Okay

Anthony

Travelled with partner
Disliked: Staff & service
I thought the front service lady had great customer service on night shift and helped me with everything I needed. Although the morning shift was not the same and we the towels & sheets weren’t changed until I came back and did it myself the following night.
Stayed 2 nights in Apr 2024

8/10 Good

Arlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and convenient staff was very nice Remo was very nice and helpful what i didn't like was to much noise in the night people coming in talking loud they need to let the guess no to be quiet and respect people sleeping but other wise i would recommend it to other people
Stayed 2 nights in Apr 2024

10/10 Excellent

Arthesia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kevin

Stayed 1 night in Apr 2024

2/10 Terrible

Ji Young

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole building smelled like weed. The hallway and my bedroom reeked of urine. Everything felt dirty and unsafe. Expedia doesn't seem to have a good relationship with this hotel. The check-in counter staff complained about Expedia and made me wait for an hour at 1:40 am. By the time I was finally checked in, it was 2.40 am.
Stayed 1 night in Apr 2024

10/10 Excellent

Jaspreet

Liked: Cleanliness, staff & service, property conditions & facilities
Verry nice, nice staff, nice rooms
Stayed 1 night in Apr 2024

8/10 Good

Lovepreet

All good
Stayed 1 night in Apr 2024

2/10 Terrible

Solomon

Disliked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Sharif

Stayed 3 nights in Mar 2024

10/10 Excellent

Kiawana

Stayed 1 night in Apr 2024

2/10 Terrible

Lashajuan

Disliked: Cleanliness, staff & service
Completely dirty and unsafe
Stayed 2 nights in Apr 2024

10/10 Excellent

Arthesia

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
I like the lobby.
Stayed 1 night in Apr 2024

10/10 Excellent

Arthesia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like that it was convenient for me.
Stayed 1 night in Apr 2024

10/10 Excellent

Andre D

Liked: Cleanliness, staff & service, property conditions & facilities
The service was top shelve. Any problem I might of have. They resolve it immediately. The place is always clean.Always reasonably respectful.
Stayed 3 nights in Apr 2024

2/10 Terrible

Gabriela

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Smelled horribly like weed and cigarette. The cleanliness of the room didn’t seem up to standards. Very loud at night. Nothing is truly close to here except the queens village station.
Stayed 1 night in Mar 2024

6/10 Okay

Raymond

Closed to everything
Stayed 5 nights in Mar 2024

2/10 Terrible

Derek

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking gotta get better, had to pile up to be able to park there. My ac basically was broken and worked when it wanted to. The TV switched to a Roku channel and did not want to move or anything and when asked for maintenance they never came. The bed sheets are type crazy too, random stains on the pillow sheets, the blanket ha dolphins on it yet the hotel is casa azul? Idek they all over the place. For a night yea but more than that na not worth it
Stayed 2 nights in Mar 2024

2/10 Terrible

Shawntez

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
If you care about yourself don’t book
Stayed 1 night in Apr 2024