Waterslide

Reviews of Naples Grande Beach Resort

4.5 out of 5
Naples Grande Beach Resort
475 Seagate Drive, Naples, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 718 out of 1191 reviews" "
Rating 8 - Good. 240 out of 1191 reviews" "
Rating 6 - Okay. 125 out of 1191 reviews" "
Rating 4 - Poor. 51 out of 1191 reviews" "
Rating 2 - Terrible. 57 out of 1191 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Liked: Amenities
The staff is very friendly and helpful. Great hotel location in Naples area and Uber rides are easy to obtain. The pools are very nice and the tram to the beach is a great way to the restaurant and beach facilities.
Stayed 4 nights in May 2024
Response from HotelMgmt on 22 May 2024
It's wonderful to hear that our team at Naples Grande Beach Resort were friendly and helpful during your stay. It's also great that our location in Naples made it easy for you to utilize transportation services efficiently. We are delighted that you enjoyed the pools and found the tram service to the beach and restaurant facilities convenient and enjoyable too! We strive to provide a pleasant and relaxing experience for all guests, and it sounds like your visit was just that. We look forward to welcoming you back and hope it can be soon!

10/10 Excellent

Claudia Simone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Gerard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is exceptionally attentive and kind! They were so good to my kids as well. I needed some sun tan lotion and was going to purchase a bottle but the towel attendant offered a basically un-used bottle they had found and wasn’t being used instead of me having to buy some. This is one of our favorite resorts and will definitely be back!
Stayed 4 nights in May 2024
Response from HotelMgmt on 21 May 2024
What a treat to read our team's personal and attentive service stood out and made your experience at Naples Grande Beach Resort memorable! Thank you for taking the time to share your positive feedback. We are thrilled to learn you and your family will be back and we look forward to being your home away from home again!

10/10 Excellent

Jody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean & outstanding service
Stayed 4 nights in May 2024
Response from HotelMgmt on 21 May 2024
We appreciate your compliments about our service, Jody. It fills us with pride to know our team's dedication and attention to detail truly stands out. We are happy we could ensure a perfect experience for you at Naples Grande Beach Resort and hope to do so again in the future.

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazong retreat with a classy vibe, thank you Grande Naples staff!
Stayed 3 nights in May 2024
Response from HotelMgmt on 15 May 2024
Thank you, Christina, for your heartwarming review. Here at Naples Grande Beach Resort, we strive to offer an unparalleled hospital experience. We are thrilled to read we did that for you! Be sure to plan another trip with us soon. See you then!

10/10 Excellent

Yordan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I lov it
Stayed 2 nights in May 2024
Response from HotelMgmt on 15 May 2024
We could not be happier, Yordan! Knowing we provided you with an impeccable and memorable experience at Naples Grande Beach Resort has us all smiling. Thank you for taking the time to share your positive feedback. We hope you can escape again soon!

6/10 Okay

Mercedes

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Convenient location, nice ambience, shops and dining options very close to the hotel. The breakfast buffet barely has options, rooms definitely need some renovations to match the almost $500 per night hotel charges.
Stayed 2 nights in May 2024
Response from Hotelmgmt on 14 May 2024
Mercedes, we appreciate you sharing how much you loved our overall atmosphere and location. Also, we are thankful for your honest insights on areas you would like to see enhanced. We will discuss our breakfast options as well as our accommodations to see what we can do to impress you further in the future. Thank you again and we hope for a second chance to show you what we are truly capable of.

10/10 Excellent

Aakash, Jersey City

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic relaxing weekend.
Stayed 2 nights in May 2024
Response from Hotelmgmt on 14 May 2024
What a treat to read we ensured a rejuvinating escape for you here at Naples Grande Beach Resort, Aakash! Whenever you need to unwind, we will be here to warmly welcome you back!

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this beach property
Stayed 5 nights in May 2024
Response from Hotelmgmt on 14 May 2024
We loved sharing our gorgeous location with you, Richard! Thanks for the terrific feedback and for choosing Naples Grande Beach Resort. The stunning seas and breathtaking beaches will be here waiting for you so hurry back!

10/10 Excellent

Nicolette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love Naples Grande Beach Resort. Have stayed with them twice. Will be back again. Friendly staff, clean. Food at the resort is delicious 👍
Stayed 3 nights in May 2024
Response from HotelMgmt on 10 May 2024
Nicolette, your love and loyalty for Naples Grande Beach Resort fills us with immense pride. We are thrilled you chose to return for another outstanding hospitality experience and to further indulge in the delicious dishes at The Catch of The Pelican! Thank you for sharing your positive feedback and for letting us know you will be back again. All of us will be eagerly awaiting your return!

10/10 Excellent

joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the property was beautiful however the rooms could use a little updating. The staff was incredible, Sammy and Nino in the lobby, Mariano at the pool bar and DeMar at the adult pool These individuals epitomized professionalism and went above and beyond every day!
Stayed 7 nights in Apr 2024
Response from HotelMgmt on 9 May 2024
Providing our guests with an unparalleled hospitality experience is always our goal at Naples Grande Beach Resort. It is extremely rewarding to read our team did just that during your stay, Joanne. Thank you for highlighting this, particularly regarding Sammy, Nino, Mariano, and DeMar! We value your thoughts on updates and will discuss this with our Management Team. We hope the next time you visit we can impress you even further!

6/10 Okay

Nicholas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was nice. Value for the money wasn’t there and we were charged an extra fee for a noon checkout
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 6 May 2024
Thank you for sharing your thoughts on the property. It's lovely to hear that you enjoyed its beauty, though it's unfortunate that the value did not meet your expectations. Your feedback regarding the additional fee for a later checkout is appreciated and will be taken into consideration to improve the overall guest experience. The goal is to provide exceptional value for every guest, and thoughtful insights like yours help shape improvements for future stays. Until next time!

10/10 Excellent

Ralph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the walkway to the beach.
Stayed 2 nights in Mar 2024
Response from HotelMgmt on 6 May 2024
It's wonderful to hear that the walkway to the beach made your experience memorable here at Naples Grande Beach Resort. The connection between the resort and the pristine shoreline is designed to offer a seamless journey, ensuring every step brings you closer to the tranquil beauty of the coast. Your appreciation for this feature means a lot, and it’s fantastic that it added so much to your stay. Here's to many more serene strolls to the beach!

10/10 Excellent

Katlyn

Stayed 3 nights in Apr 2024

10/10 Excellent

Jovana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing pool area and beach. Nice coctails
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 2 May 2024
Thank you for your wonderful feedback, Jovana! It's fantastic to hear that you enjoyed our beautiful pool area as well as the beach and that our cocktails added the perfect touch to your experience. We strive to create a relaxing and enjoyable environment for our guests, and it sounds like we succeeded during your visit. We look forward to welcoming you back to Naples Grande Beach Resort for another delightful experience.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. They offer bikes because property is not really that close to shopping and an Uber away to 5th avenue.
Stayed 4 nights in Apr 2024
Response from HotelMgmt on 2 May 2024
Thank you for sharing your experience at Naples Grande Beach Resort, Michele! It's a treat to hear that you enjoyed your stay and made good use of the bikes provided to explore the area. We're glad that this amenity added convenience to your visit, despite the distance to shopping and attractions. We appreciate your feedback and look forward to welcoming you back for another pleasant stay at our property.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

6/10 Okay

ibrahim

Disliked: Cleanliness
Stayed 9 nights in Apr 2024

8/10 Good

Sitthikay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hotelmgmt on 30 Apr 2024
We’re happy you enjoyed your stay, Sitthikay! We hope you choose to stay with us again soon.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotelmgmt on 30 Apr 2024
It was a pleasure to have you as our guest, Diane, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon!

10/10 Excellent

Thesla, massapequa

Stayed 1 night in Apr 2024
Response from Hotelmgmt on 19 May 2024
Receiving your five-stars means a lot to us, Thesla! Thank you and we hope to see you again soon.

10/10 Excellent

Marielys

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property spacious rooms, clean excellent attention were super friendly especially Cuties from pelican restaurant.
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 29 Apr 2024
At Naples Grande Beach Resort we understand that excellence is in the details and aim to ensure every small detail is perfect. We are proud to read we succeeded during your stay, Marielys! We are grateful for your positive feedback and hope you will choose our property again in the future.

10/10 Excellent

Irma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Hotelmgmt on 29 Apr 2024
Thank you for your five-stars, Irma. We look forward to your return and hope it's soon!

10/10 Excellent

Joann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service! Beautiful, unique property. Received extra upgrades because I booked through Expedia!
Stayed 4 nights in Apr 2024
Response from HotelMgmt on 25 Apr 2024
Joann, we are grateful for you sharing your wonderful experience at Naples Grande Beach Resort! It's fantastic to hear that the service was excellent and that you enjoyed the unparalleled beauty of our property. Receiving upgrades can make a stay feel extra special, and we're delighted you could enjoy this unexpected treat! We strive to make every guest's visit memorable, and your feedback is a joy to receive. We look forward to welcoming you back for another beautiful stay soon!

8/10 Good

John

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time - lovely property.
Stayed 5 nights in Apr 2024
Response from HotelMgmt on 25 Apr 2024
We understand how important it is to feel comfortable and relaxed during your stay, and we're delighted that you found our property to be just that. Our team works hard to ensure that every guest feels welcomed and taken care of, so it's heartwarming to receive your kind words. We hope to have the pleasure of welcoming you back to Naples Grande Beach Resort soon for another fantastic escape!

8/10 Good

Suzanne

Travelled with family and small children
Very nice hotel . Friendly staff . Restaurants very nice but w/ a very limited selection .. not much for children . Found that room service menu had a better selection. Although the extra service charges for room service seemed to be high .. i.e. $52 for food w/ added service charges came to a total of $90.
Stayed 3 nights in Apr 2024
Response from HotelMgmt on 25 Apr 2024
Suzanne, thank you for sharing your thoughts on your recent stay at Naples Grande Beach Resort. It's great to hear that you found our overall property appealing and the team charming. We're also pleased that you enjoyed the ambiance of our restaurants. We appreciate your feedback regarding the selection of dishes available and the limited options for children. This insight is incredibly valuable, and the team is always looking for ways to enhance our dining offerings to cater to the tastes and needs of all our guests, including our younger ones. Regarding your experience with room service, while we strive to provide the utmost convenience, we have taken note of your thoughts on our rates. We aim to maintain transparency about all costs and ensure that the quality and service justify the price. We hope to welcome you and your family back soon and to have the opportunity to exceed your expectations.

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from HotelMgmt on 14 May 2024
We're overjoyed to receive your five-star rating! Your satisfaction is our top priority, and it's heartening to know we've succeeded. Thank you for staying with us, and we can't wait to welcome you back for another outstanding experience!

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the service staff was outstanding.
Stayed 3 nights in Apr 2024
Response from HotelMgmt on 23 Apr 2024
Thank you, William, for your kind words! We're thrilled to hear that our service made such a positive impression on you. It's our pleasure to serve you, and we look forward to your next visit with us at Naples Grande Beach Resort!

6/10 Okay

Elijah

Liked: Staff & service
Everything is beautiful except for the room conditions. Pictures are misleading. Room conditions are not only outdated but also need maintenance. Tub is pealing, moldings falling off, windows are pale from age.
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 15 Apr 2024
Elijah, while we're glad you enjoyed the beauty of our resort, we're deeply disappointed to hear about the condition of your room. What you've described doesn't reflect the high standards we have in place for our accommodations, and we will be addressing your comments immediately with maintenance. We hope you will provide us with another chance to welcome you and demonstrate our true commitment to your comfort and satisfaction. Thank you for your feedback.

10/10 Excellent

Martina

Stayed 1 night in Apr 2024

10/10 Excellent

Allison, Saddle Brook

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome. Place is beautiful
Response from Verónica R. on 14 Apr 2024
Dear Ms. Allison,Thank you for choosing the Naples Grande while visiting in Naples, Florida. We are delighted to know you enjoyed your stay with us. Your feedback definitely has a positive impact on our staff we will make sure all of your comments are passed along and we hope to see you soon on your next vacation.

6/10 Okay

Joyce

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was ok.
Stayed 4 nights in Apr 2024
Response from Verónica R. on 14 Apr 2024
Dear Ms. Joyce,Thank you for the review on your recent visit to the Naples Grande. We are delighted to know you had a good experience and we hope you will make Naples Grande Beach Resort your home away from home whenever your travels bring you to the area.

10/10 Excellent

maryzoe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place, put next time we need activities , like tie dye shirts
Stayed 3 nights in Apr 2024
Response from Verónica R. on 12 Apr 2024
Dear Ms. Maryzoe,Thank you for choosing the Naples Grande while visiting in Naples, Florida. We are delighted to know you enjoyed your experience as we strive to provide our guests with the finest facilities and services. We hope to welcome you back in the near future!

10/10 Excellent

Jonathan

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Verónica R. on 12 Apr 2024
Dear Mr. Jonathan,Thank you for the review on your recent visit to the Naples Grande. We are delighted to know you had a wonderful experience and we hope you will make Naples Grande Beach Resort your home away from home whenever your travels bring you to the area.

8/10 Good

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hotelmgmt on 29 Apr 2024
Thank you for your 4-star rating, Philip! We're thrilled you enjoyed your stay and are curious about how we can make it a 5-star experience next time. Looking forward to welcoming you back!

8/10 Good

Evan

Stayed 2 nights in Apr 2024
Response from Hotelmgmt on 28 Apr 2024
We are delighted your stay was a positive one, Evan! We hope you’ll choose our property whenever your travels bring back you to the area.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property and staff overall were very nice. The room and balcony were large, but bathroom could use some updating for the price point. The pools and surrounding outdoor areas were very nice. Great food at the outdoor restaurant by the pool. We did the yoga class in the morning, and they had an awesome instructor. The beach was beautiful and easy to get to by walking or taking a golf cart ride provided by the hotel. The beach had plenty of chairs available every day (which were free) and cabanas or umbrellas for a charge.
Stayed 3 nights in Mar 2024
Response from Verónica R. on 4 Apr 2024
Dear Ms. Amanda,Thank you for choosing the Naples Grande while visiting in Naples, Florida. We are delighted to know you enjoyed your stay with us. Your feedback definitely has a positive impact on our staff we will make sure all of your comments are passed along and we hope to see you soon on your next vacation.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HotelMgmt on 23 Apr 2024
Thank you for taking a moment to leave us this five-star rating. We are thrilled to have provided you with such a flawless stay and eagerly await your return through our doors, Mary.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here.
Stayed 1 night in Mar 2024
Response from Verónica R. on 4 Apr 2024
Dear Mr. Matthew,Thank you for choosing The Naples Grande Beach Resort as your resort destination! We thank you for taking the time to provide us with your feedback about your recent stay. We are delighted to hear that our Grande team members were able to provide a memorable experience for you! Again, we thank you for choosing us & we hope to welcome you again in the near future!

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Verónica R. on 4 Apr 2024
Dear Ms. Denise,Thank you for the review on your recent visit to the Naples Grande. We are delighted to know you had a wonderful experience and we hope you will make Naples Grande Beach Resort your home away from home whenever your travels bring you to the area.

10/10 Excellent

OSCAR

Stayed 3 nights in Mar 2024
Response from Hotelmgmt on 22 Apr 2024
Oscar, your five-star rating truly brightens our day! Please revisit soon.

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was very nice and would recommend.
Stayed 3 nights in Mar 2024
Response from Verónica R. on 4 Apr 2024
Dear Mr. Joshua,Thank you for choosing the Naples Grande while visiting in Naples, Florida. We are delighted to know you enjoyed your experience as we strive to provide our guests with the finest facilities and services. We hope to welcome you back in the near future!

6/10 Okay

Anay

Travelled with partner
Liked: Staff & service, property conditions & facilities
4th time. Everything was great as usual but the bathroom had issues. The shower had a lot of mildew stains on the floor and walls and the sink water pressure was very low.
Stayed 2 nights in Mar 2024
Response from Verónica R. on 4 Apr 2024
Dear Ms. Anay,Thank you for recently staying with us at The Naples Grande Beach Resort. While we always strive for the highest levels of guest satisfaction it is clear we missed on some points during your stay. We thank you for bringing these experiences to our attention so that we can focus our efforts on making improvements.We do thank you for being our guest and hope that we have the opportunity in the future to host you again and show that we made the improvements you are looking for.

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from the moment you arrive to the Valet Parking. Important to check prices directly in their website before booking with others. They had a spring special which was $400 less than what I paid for through Expedia.
Stayed 2 nights in Mar 2024
Response from Verónica R. on 4 Apr 2024
Dear Ms. Virginia,Thank you for the review on your recent visit to the Naples Grande. We are delighted to know you had a wonderful experience and we hope you will make Naples Grande Beach Resort your home away from home whenever your travels bring you to the area.

10/10 Excellent

Denise

Stayed 2 nights in Mar 2024
Response from Hotelmgmt on 20 Apr 2024
Denise, earning five stars from you has made our day! Thank you and it will be our pleasure to welcome you back.

10/10 Excellent

Margaret

Travelled with family
Liked: Amenities
All staff members are very pleasant.
Stayed 1 night in Mar 2024
Response from Verónica R. on 4 Apr 2024
Dear Ms. Margaret,Thank you for the positive survey on your recent visit to the Naples Grande. We hope you will make Naples Grande Beach Resort your home away from home whenever your travels bring you to the area.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Verónica R. on 4 Apr 2024
Dear Ms. Michelle,Thank you for choosing the Naples Grande while visiting in Naples, Florida. We are delighted to know you enjoyed your experience as we strive to provide our guests with the finest facilities and services. We hope to welcome you back in the near future!

10/10 Excellent

Randy

Stayed 1 night in Mar 2024
Response from HotelMgmt on 19 Apr 2024
It's wonderful to learn that your stay was a great one! Thank you, and we're excited for the opportunity to provide you with another five-star experience in the near future, Randy.

10/10 Excellent

West

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lived the solitude of The Villas and proximity to the lap pool
Stayed 3 nights in Mar 2024
Response from Verónica R. on 26 Mar 2024
Dear Mr. West,Thank you for the review on your recent visit to the Naples Grande. We are delighted to know you had a wonderful experience and we hope you will make Naples Grande Beach Resort your home away from home whenever your travels bring you to the area.

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Everything is well thought. The beach facilities are great too.
Stayed 2 nights in Mar 2024
Response from Verónica on 25 Mar 2024
Dear Mr. Eduardo,Thank you for the review on your recent visit to the Naples Grande. We are delighted to know you had a wonderful experience and we hope you will make Naples Grande Beach Resort your home away from home whenever your travels bring you to the area.