Ratings based on 140 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
84% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by David from Melbourne

Fine

Posted 10-Mar-2014
Pros: Location
Cons: promptness of checkin
Location: Ideal for opera visits right next door to das Nationaltheater
Only complaint was a quite long wait for checkin with a couple of staff seeming to stand about and not be helpful. Location is perfect and comfort is good
5 out of 5
Recommended
for Everyone
by Shirley from New York, NY

Fantastic service in the heart of Munich

Posted 07-Feb-2014
Pros: The service, the staff.
Cons: No suggestions here!
Location: Shopping on Maximilianstrasse and on your way to Marienplatz, go to the Bavarian State Opera (very close), and the English Gardens!
The service at this hotel was phenomenal - the staff will go out of their way to help you get what you request! The pool on the roof and the gym were very nice - next time I will bring a bathing suit to enjoy it. Highly recommend this hotel - it's close to all the things you want to do in downtown Munich!
4 out of 5
by RK from Colorado

Posted 01-Feb-2014
Hotel is good, however, a number of smaller issues that don't fit to that class of hotel, e.g., bell man didn't follow through with committed activity, bathroom moldy, shower glass too small leading to substantially wet floors, valet parking service non-attentive - had to walk in the rain from the car to the hotel entry to ask for help with car and luggage.
5 out of 5
Recommended
for Everyone
by A verified traveller

This traveller left a rating score only Posted 02-Jan-2014
5 out of 5
Recommended
for Everyone
by Donna from birmingham, england

Excellent location, staff, food and services.

Posted 28-Dec-2013
It was all amazing - made our Christmas very special. Restaurant expensive but a worthwhile treat. Location amazing.
5 out of 5
Recommended
for Everyone
by Bob from Lake Tahoe, USA

Great location and value

Posted 06-Dec-2013
Pros: Everything
Cons: Parking
Location: Centre of everything
Woderful and helpful staff. A little congested for parking, but valet service is very helpful.
2 out of 5
by A verified traveller

poor service good location

Posted 15-Oct-2013
Breakfast ordered did not arrive complimentry cooffeee and paper were not delivered woken up at 8 15 to clean the room on day of leaving
5 out of 5
Recommended
for Everyone
by Mark

Traveler from California, USA .

Posted 02-Oct-2013
Pros: Location
Cons: Faster service at the Lobby café area. It took a long time for waiters to take our order and give us our check when we asked for it.
Location: Hobrauhaus, Shopping, Hard Rock Café, Parks.
This is the first time I stayed at this hotel and an overall great experience. We rooms were fairly large, including a large bathroom area. The pool area of the hotel was very nice as well, very helpful staff working the night I went up there. The lobby area of the hotel is very inviting and its a great place to have a cup of coffee over a pastry. Front desk employees were very helpful and professional. Overall it was a great place and highly recommend.
3 out of 5
Recommended
for Everyone
by Latif

Nice hotel but rooms are noisy

Posted 30-Aug-2013
Pros: The lobby as well as the gym the the newly refurbished rooms are beautiful
Cons: The hotel needs to look into sound proofing seriously
The rooms at this hotel need to be noise insulated if you are a light sleeper then this hotel is not for you the hotel needs to do something, sound insulation is a must as you can clearly hear your neighbors
4 out of 5
Recommended
for Everyone
by JB from Boston

Very nice 4 Star+ down town Munich Hotel

Posted 22-Aug-2013
Pros: The breakfast buffet breakfast was very nice, the best we have had. The staff was very professional and experienced. We enjoyed the I Pads in the room
Cons: Some areas of the hallways were a bit worn but still very nice.
Location: Perfect location for walking. Great people watching , shopping, food and beer gardens all within a few blocks. The English Gardens and River Surfing!
Very nice stay. Convenient to Austria/ Salzburg and Italy/Alps and Venice. Great downtown, lots to see. Very nice people , natives and tourists , for the most part very civilized. Munich is a great walking city , with public transportation and lots of cabs. Very clean with clean street vendors. No one pulls at you trying to sell you junk. Not very expensive from what we experienced, Even at the Four Seasons. Good Bavarian food. Pork, Bread, Beer. Great heritage and history.