Ratings based on 150 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
85% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by David from Melbourne

Fine

Posted 10-Mar-2014
Pros: Location
Cons: promptness of checkin
Location: Ideal for opera visits right next door to das Nationaltheater
Only complaint was a quite long wait for checkin with a couple of staff seeming to stand about and not be helpful. Location is perfect and comfort is good
5 out of 5
Recommended
for Everyone
by Shirley from New York, NY

Fantastic service in the heart of Munich

Posted 07-Feb-2014
Pros: The service, the staff.
Cons: No suggestions here!
Location: Shopping on Maximilianstrasse and on your way to Marienplatz, go to the Bavarian State Opera (very close), and the English Gardens!
The service at this hotel was phenomenal - the staff will go out of their way to help you get what you request! The pool on the roof and the gym were very nice - next time I will bring a bathing suit to enjoy it. Highly recommend this hotel - it's close to all the things you want to do in downtown Munich!
4 out of 5
by RK from Colorado

Posted 01-Feb-2014
Hotel is good, however, a number of smaller issues that don't fit to that class of hotel, e.g., bell man didn't follow through with committed activity, bathroom moldy, shower glass too small leading to substantially wet floors, valet parking service non-attentive - had to walk in the rain from the car to the hotel entry to ask for help with car and luggage.
5 out of 5
Recommended
by A verified traveller

Posted 05-Jan-2014 on Hotels.com
A Munich traditional classic/
5 out of 5
Recommended
for Everyone
by A verified traveller

This traveller left a rating score only Posted 02-Jan-2014
5 out of 5
Recommended
for Everyone
by Donna from birmingham, england

Excellent location, staff, food and services.

Posted 28-Dec-2013
It was all amazing - made our Christmas very special. Restaurant expensive but a worthwhile treat. Location amazing.
4 out of 5
Recommended
for Shopping
by Jim from Singapore

Overall a great hotel

Posted 25-Dec-2013 on Hotels.com
The room had a baby cot inside when we checked in which was unusual as we didn't request for it but that was easily removed with a phone call. I would have left the cot in the room if not for the fact we needed space for our luggages(we had 4) The shower buttons were "electric- sensor" push type which could have you standing in the shower for abit longer than usual trying to get it to sense you wet fingers. The shower cap box was empty when my wife wanted to use it. Had to call to have it replaced . Other than that , nothing to really fuss about. Great bed great location great service staff and definitely great for shopping and 5 mins to the Christmas market. The check-in staff was 5 stars!!! Adam(I think) was his name.
5 out of 5
Recommended
for Families
by Sharon G from Virginia

Christmas in Muchen

Posted 10-Dec-2013 on Hotels.com
Spent a long weekend here with my daughters, visiting the stores and the Christmas Mart. My first time back in 40 years and the hotel was still as wonderful as I remember it when I stayed here with my parents in 1973.
5 out of 5
Recommended
for Everyone
by Bob from Lake Tahoe, USA

Great location and value

Posted 06-Dec-2013
Pros: Everything
Cons: Parking
Location: Centre of everything
Woderful and helpful staff. A little congested for parking, but valet service is very helpful.
5 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 27-Nov-2013 on Hotels.com