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Reviews of Waters Edge Guest House

4 out of 5
Waters Edge Guest House
Unity Hall Main Road, Montego Bay, Saint James

Reviews

8.6

Excellent

Rating 10 - Excellent. 119 out of 189 reviews" "
Rating 8 - Good. 34 out of 189 reviews" "
Rating 6 - Okay. 15 out of 189 reviews" "
Rating 4 - Poor. 6 out of 189 reviews" "
Rating 2 - Terrible. 15 out of 189 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Traci Fayetta

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was located on the water so it provided serenity and beauty. A great option for lodging without the hustle and bustle of a lot of foot traffic. Owner was very nice and the staff was very helpful. I am looking forward to staying there again.
Stayed 6 nights in Apr 2024
Response from peter on 11 Apr 2024
Thank you for visiting with us ,we enjoy every moment spent with you

10/10 Excellent

Wesley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from peter on 11 Apr 2024
Our days are not the same without you . thanks for been a friend

10/10 Excellent

Derrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The peace of mind and tranquility, the airiness of the bedroom, high ceilings and majestic windows, courteousness of the staff.this will be my vacation stay whenever I return to jamaica.i already told some of my coworkers about water's edge and showed them pictures.Excellent guest house
Stayed 6 nights in Mar 2024
Response from Peter on 3 Apr 2024
From the moment you came in to waters edge you have been so kind and generous towards us. Thank you very much for your respect towards all of us, you’re so thoughtful and kind be blessed

10/10 Excellent

Helen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view and very homely the staff makes you feel as if at home and did not miss home
Stayed 6 nights in Mar 2024
Response from Peter on 7 Apr 2024
It was really a pleasure meeting someone so wonderfully amazing, thanks for sharing your experience and we will definitely improve our service each day God bless

10/10 Excellent

Jonathan Joseph

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from peter on 11 Apr 2024
Hey thank you be bless

10/10 Excellent

Hercules

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The grounds are well kept and there is a beautiful view of the ocean.
Stayed 4 nights in Feb 2024
Response from Peter on 7 Apr 2024
We were blessed with your presence and grace, thank you for being a wonderful friend

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the quiet area, a car is a must. The owner Peter looked after us personally and has a driver Robert. Our room was beautiful with full view of ocean. It was very reasonable compared to hotels.
Stayed 7 nights in Feb 2024
Response from Peter on 7 Apr 2024
Thanks for visiting with us we really appreciate your kindness towards us.

8/10 Good

Rohan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Peter on 16 Mar 2024
Thank you very much for visiting with us, your family made our day so special. Thanks again for your kindness

8/10 Good

Tracey D.

Liked: Cleanliness, staff & service, property conditions & facilities
Property was beautiful, people were kind and accommodating. View was absolutely gorgeous!
Response from Peter on 27 Jan 2024
We were blessed with your beautiful smile, a real pleasure. Thanks

8/10 Good

Jairo Antonio

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 3 nights in Dec 2023
Response from Peter on 22 Jan 2024
It was a pleasure meeting you and your visit means so much to us thanks

4/10 Poor

Janetta

Disliked: Staff & service, amenities
The breakfast was awful. The servers attitudes wasn't the best. The rooms were unacceptabie for the price. You definitely need to bring your food, towels and lighing!
Stayed 6 nights in Dec 2023
Response from peter on 18 Jan 2024
A wonderful afternoon ,I am verry sorry for you not having a great time with us but I had no idea of what was wrong .

10/10 Excellent

Krista

Stayed 5 nights in Dec 2023
Response from peter on 18 Jan 2024
grace peace and love

4/10 Poor

bakulaben

Travelled with family
Disliked: Property conditions & facilities
Nice view from the beach
Stayed 4 nights in Dec 2023
Response from Peter on 27 Jan 2024
It was a pleasure meeting you and we appreciate you, a privilege to have you with us

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was on the waterfront, very beautiful nice and cozy. I would stay at this location again on my next visit to the island. I like the overall environment
Stayed 5 nights in Dec 2023
Response from Peter on 27 Jan 2024
Thanks for being a great friend,we appreciate your visit and you make it possible

2/10 Terrible

Faduma, El Paso

Disliked: Cleanliness, property conditions & facilities
I didn’t stay it was like jail Very scary place: no customers I was the only one with the owner no other customers. I was terrified I felt like I was in death pit
Stayed 7 nights in Dec 2023
Response from Peter on 27 Jan 2024
Sorry you felt alone,there’s always others on property but most people are here to have their own space. And we have staff on property at all times. Even if you don’t see them, we give our guests space

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent. And apartment was excellent!
Stayed 2 nights in Dec 2023
Response from Peter on 27 Jan 2024
Wishing you a very prosperous new year

2/10 Terrible

Janelle

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Let me start by saying I was very disappointed from the beginning. The pictures displayed on the website are not completely accurate. Upon arrival, my partner and I buzz the bell to enter the property. We had to wait awhile before being let in. They had no idea who we were. As a business owner your staff should know who to expect at your hotel. That confirmed to me that communication was poor from the start. The young lady was looking a some piece of paper. Then as she was looking she said she had to call the owner back to find out some details. The owner instructed her that I had to pay $150, but only get back $100. As she found the paper, which end up being a contract the owner walked in the door. He offered us an upgraded room because we had to wait outside the property for awhile before being buzzed in. However, the room he was offering was right in the lobby with no privacy so we declined. Before getting to the room my partner and the owner had a disagreement about money and the owner said he has the right to refuse guest and not give us back a refund. He was rude and condescending. The bathroom kept flooding every time we took a bath. They gave us a towel cut in half as washcloths. The walls were cracking. Pest in the room and bed. No housekeeping service. Once we went the the Jamaican Tourist Board of Commission to file a complaint and came back our room was cleaned. The owner said the deck has some damage so enter at your own risk. Any problems go to the JTB!!
Stayed 3 nights in Nov 2023

2/10 Terrible

Maurice

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Oct 2023
Response from vivian on 25 Oct 2023
we really wish you the best

10/10 Excellent

NELSON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from peter on 25 Sept 2023
so nice of you to visit with us ,

8/10 Good

Demetrius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had an great time, place was nice and quiet.
Stayed 4 nights in Sep 2023
Response from peter on 25 Sept 2023
thank you for been a wonderful guest

2/10 Terrible

Robin

Disliked: Cleanliness, staff & service, property conditions & facilities
Owner came out when returned in underware . Exposed wires .whirlpool didnt work Nothing around. Made alot of noise early in am.
Stayed 7 nights in Aug 2023
Response from Mr Robinson on 5 Sept 2023
Sorry you thought it was a underwear but shorts are different these days but again sorry for the in convenience

4/10 Poor

Jasmine

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I'll start by saying...the place is very pretty ..just not set up well inside. Very oddly behaved staff, No food on premises, only small snacks with very high prices that fluctuate depending on who shows up at the desk. Almost $100USD per day just to take a taxi out to go get food. Full kitchen but zero access given to guests. $10USD per day to use a mini fridge in our room. Another charge to use the safe. $30USD to use the washing machine on site. Very weird Sunday..the owner set up large DJ speakers at the end of the dock and blasted Christian church music towards all the rooms the entire morning. No real access to the water...a make shift ladder you can climb down and swim beside a docked speedboat. Very agitated attitude if you came back to the hotel late..had to be buzzed to be let into the gate, then had to wait to be let inside as the front door was locked. With work this place could be amazing, however it was just overly difficult to stay here.
Stayed 7 nights in Aug 2023
Response from peter on 16 Aug 2023
Thanks for visiting with us, I have always being on point with pleasing our guest and I was ask by a guest who just got married the night before to play a little gospel music for them so thats the reason for that. we went about 200 feet out into the see to play for them at 11;30 in the morning so am really sorry for the inconvenience it may have cost you . as for all the other stuff , they are all optional and just for convenience for others

2/10 Terrible

Elizabeth

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Waited 2 hours before we could check in, air conditioning wasn’t working properly, additional fee to use refrigerator, a whole wedding and reception was performed limiting our use of the property, always was short staffed, once we arrived we were asked to pay a deposit and taxes, the room already smelled stuffy and hot because of lack of air conditioning and circulation. Because of this he took our deposit, and said the room smelled like smoke but we did not smoke in this room. He was very rude and disrespectful and threatened to call police to have us removed from the property, the pictures on the website are deceptive, it’s a ***hole!!!!!
Stayed 3 nights in Jul 2023
Response from peter on 27 Jul 2023
This is new to us and I am very sorry for your inconvenience . I wish you had said something to us from the beginning .No guest has ever had these experiences.

10/10 Excellent

david

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My experience was great. Staff friendly and easy to relate to. Room was clean, atmosphere was welcoming.
Stayed 2 nights in Jul 2023
Response from peter on 27 Jul 2023
Thank you for your stay at Waters Edge I appreciate your post! Next time you come let us know so we can give you a discount.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Owner was very understanding and accommodating!
Stayed 3 nights in Jun 2023
Response from peter on 27 Jul 2023
Thank you for your stay at Waters Edge I appreciate your post! Next time you come let us know so we can give you a discount.

2/10 Terrible

DeMon

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Tv broken, the owner was very rude, wires was expose out the wall/plug, $20 a day to use the safe, pictures of the property were outdated and over charged for transportation. The housekeeper lady was very sweet and helpful.
Stayed 4 nights in Jun 2023
Response from ,peter on 27 Jun 2023
thanks for visiting with us, we are sorry that you did not understand how the T V works ,I showed your male guest how to operate it .again sorry for the mistake with the wires ,the TV use a electrical wire and the Fridge uses one also, most hotel that are not all inclusive has a charge for that, so we are again sorry, we recommend a local taxi Driver to our guest to reduce expenses and every guest enjoys the discount buy we are verry sorry we were not able to allow your family to come in and cook each day because of risk to other guest.

10/10 Excellent

Rupert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The owner and staff are welcoming and friendly. The property was very clean and comfortable. The surrounding view was breathtaking.
Stayed 7 nights in Jun 2023
Response from peter on 22 Jun 2023
thank you for visiting with us, we were blessed with you .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service/location
The property was squeaky clean and it is a great location. Minutes from the airport, Harmony Beach, hip strip etc. Service was great! We’ll definitely miss waking up to Mr. Peter’s breakfast and eating by the water.
Stayed 2 nights in May 2023
Response from peter on 12 Jun 2023
Thank you so much for visiting with us, it was a wonderful time spent serving you.

10/10 Excellent

Lara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful place right on the water. The staff is excellent. They even cooked a personalized breakfast for us. The manager was very accommodating and made sure we had arrangements for transportation. Would definitely recommend this property to anybody visiting Jamaica
Response from peter on 10 Apr 2023
We thank you verry much ,please come again

10/10 Excellent

Lara

Stayed 2 nights in Apr 2023
Response from peter on 2 May 2023
Thanks for making it Watersedge it was a pleasure having you. We hope to see you soon

8/10 Good

roy eldridge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was very clean and nice grounds
Stayed 14 nights in Mar 2023
Response from peter on 10 Apr 2023
thanks for visiting with us

6/10 Okay

parminder

Disliked: Property conditions & facilities
very nice location poorly managed . owner would promise anything to get you in and won’t deliver . be careful
Stayed 4 nights in Feb 2023
Response from peter on 10 Apr 2023
AM sorry about anything you are talking about .We try to please all our guest

8/10 Good

Janaitascha

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property. Owner Peter was great at trying to provide whatever he could to make the stay more enjoyable. There is no restaurant and no room amenities provided. Bring your own bar soap, shampoo, cream rinse, hair dryer etc. And be prepared to pay excessively for taxis to go anywhere. There is a restaurant across the street, however the menu is limited. My stay was disrupted by a dozen or more young people, who although lovely, and on a wonderful mission project, turned the place into a hostel like setting for the majority of my stay. Noise from 5:30 am until 7 a.m. and 4:30-8:00 p.m. daily. My room was next to the foyer (meeting place for the youth in the evening) and kitchen (used by a cook provided for the youth group) The property is simply not laid out to accommodate that many people. Unfortunate timing for me I guess! The quiet of the property and chats with other guests the first few days were entirely enjoyable.
Stayed 13 nights in Mar 2023
Response from peter on 10 Apr 2023
So sorry for the problems you had. We will try very hard not to have any other guest on property when young people are here in large numbers.

6/10 Okay

Nilson Assis

Travelled with partner
Liked: Cleanliness, staff & service
No access to water and no sand beach at all.
Stayed 6 nights in Mar 2023
Response from peter on 23 Mar 2023
sorry for the inconvenience , Napa came and ask us to remove the steep that we had so we are working on another solution .

6/10 Okay

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
What I liked was the scenery and the water. The water surroundimg the area brought life. What I didn't like we had to pay for everything including amenities and everything cost when it shouldn't because we payed alot to book the resort. Exampl: to use refrigerator cost 10 a day and the safe for or passports was 20 a day like hell no!
Stayed 7 nights in Mar 2023
Response from peter on 23 Mar 2023
so sorry for that, we will make sure to fix that steep asap Its coast us to provide refrigerator in every room so we will look into it

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved Corey the driver and the property was amazing, property manager was amazing great place m.
Stayed 3 nights in Feb 2023
Response from peter on 23 Mar 2023
all we want to do is serve you

10/10 Excellent

Cliff

Liked: Cleanliness, staff & service, property conditions & facilities
Being on the ocean was beautiful.
Stayed 4 nights in Feb 2023
Response from vivian on 6 Mar 2023
thanks for making it waters edge, we appreciate your visit

10/10 Excellent

Jermaine Kendis

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs were respectful friendly caring and warm they took great care of the place. the property is overlooking Seaside walk out patios beautiful view sunsets sunlight amazing in general. Jamaican is a beautiful place
Stayed 6 nights in Feb 2023
Response from waters on 3 Mar 2023
thanks for visiting with us , you made our day , be blessed

10/10 Excellent

Valter

Stayed 5 nights in Feb 2023
Response from peter on 23 Mar 2023
we love serving you

8/10 Good

Crystal M., Rochester

Liked: Cleanliness, staff & service
Disliked: Amenities
I liked the cleanliness and the owner's willingness to accomodate guests needs.
Stayed 7 nights in Feb 2023
Response from mr robinson on 26 Feb 2023
thanks for making it waters edge

10/10 Excellent

Alesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I must say that: the ambiance was spectacular! Also, the surroundings were filled with tranquility. It was the perfect place to be if you wanted to just sit back and ease your mind. The staff was always welcoming. They did their best to ensure that my needs were met. Most importantly, i felt safe during my stay.
Stayed 14 nights in Feb 2023
Response from waters edge on 23 Feb 2023
Thanks for making it waters edge , we anticipate you visiting us again.

10/10 Excellent

George

Stayed 2 nights in Feb 2023
Response from vivian on 6 Mar 2023
wonderful , thanks for visiting

8/10 Good

Galactic

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A serene gem tucked away by the water. Lovely spacious rooms with high ceilings. A very pleasant stay. Yes, I would return if my travels take to the Montego Bay Area.
Stayed 2 nights in Feb 2023
Response from Jay on 8 Feb 2023
Thanks for making it Watersedge, it was a pleasure having you at our property hoping to see you soon.

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and Quiet location in Montego Bay!
Waters Edge is a very nice, locally owned guesthouse in Montego Bay, Jamaica. We came to Jamaica for an all-inclusive resort stay, but flew in one day early in case of weather. The night before our resort stay, we stayed at Waters Edge. The owner/operator was on site and was very helpful. The rooms were clean, simple, and very beautiful. The view from our room was breathtaking. I also really enjoyed the direct access to the back patio, overlooking the ocean, from our room. The guest house is not currently providing food services following the COVID-19 pandemic. However, the owner recommended some restaurants and assisted us in getting food delivery. The guest house is located in a quiet little area right on the water. They have a gate that locks up the property at night and the owner also lives on-site and so we had no concerns. I would definitely stay again!
Stayed 1 night in Jan 2023
Response from Jay on 8 Feb 2023
Thanks for making it Watersedge, it was a pleasure having you.

10/10 Excellent

Astrid

Stayed 6 nights in Nov 2022
Response from vivian on 6 Mar 2023
thanks for visiting

2/10 Terrible

Latoya

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Response from vivian on 6 Mar 2023
sorry we did,nt meat your expectation but if we know what is wrong it will be fix

8/10 Good

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel to stay at with a friendly owner. My wife and I had a very nice time. The owner was very helpful and went far and beyond to make our state pleasant. The only thing is the hotel needs more snacks. A vending machine with lots of snacks would be ideal.
Response from Camelle on 21 Dec 2022
Thank you, Mike, for the opportunity to host you and your wife. It was our pleasure! We will work to improve on the snacks. Thanks for choosing Waters Edge Villas!

10/10 Excellent

Diamond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was comfortable and amazing as always. Definitely my go to in Jamaica!
Response from Camelle on 19 Dec 2022
Diamond, it was a pleasure hosting you. Thank you for choosing Water's Edge Villas!

10/10 Excellent

Johnnie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2022
Response from Camelle on 8 Dec 2022
Thank you, Johnnie, for choosing Water's Edge Villas! It was our pleasure hosting you!

2/10 Terrible

Ranil

Disliked: Staff & service
Worst Customer Service I've Experienced in Jamaica by far, The guy Caretaker is extremely rude and they were unwilling to address the issue with the Roach in the Bathroom
Response from Camelle on 1 Dec 2022
Hi Ranil, We do appreciate your feedback and will ensure that there isn't a reoccurrence of this nature. Thank you for making it Waters Edge!