Seriously! This place is paradise! I stayed at the Secrets St. James Resort from 11/17/14 until 11/21/14 (Mom until Friday). I will review the following: Check In, Grounds, Hotel Room, Food and Staff.
Check In: My room was not ready until 3pm however it didn't bother me at all. Upon arrival they give you a cold towel (once in the lobby) and a drink!!! The check in staff are wonderful and very professional. If your room is not ready, they will hold your bags for you so you can walk around the resort. I didn't get offered the "preferred side" because I think it was fully booked which worked perfect for me being my first time at the resort...I didnt want to start high. I wanted to experience a regular room to tell the difference.
Grounds: The grounds are absolutely fantastic! They really take care of this property. There are always gardeners out trimming and making things look perfect! Everything is decorated very well with beautiful flowers and palm trees. The grounds are spotless. ..no dirt or trash anywhere! The beach is small but its PERFECT for sitting by the water to tan or swim. If you want to take long walks on the beach...they may not be the beach for you as this beach is filled with lounge chairs. Although its small...its JUST right!!! There are multiple side to the beach so there is variety.
Hotel Room: Clean, spacious and you'll LOVE IT! The beds are VERY comfy!!
Food: Excellent with MANY options!!
Staff: PERFECT, Kind, professional and helpful!!!
Traveling to Jamaica from North Carolina in mid October was a treat! Customs at the airport moved quickly enough. Taxi from airport was only $15 and our experience was wonderful as we left a bag in the trunk. It was quickly returned the very next morning! The resort isn't new and shiney but, it very clean and everyone is very, very nice. Our AC was good although didn't have a vent in the bathroom. The view from the balcony was wonderful! The beds are not as soft and comfy as you'd probably like but, clean and better than the tile floor. If you are a diver getting up with Capt' Polly is a must! Watch out for Ole' Smokey in the water around the trampoline. :) Jamila & Mark in the lobby bar are AMAZING and so nice. Make sure you visit them! The food is good and the reservation dinner is nice but tends to get hot in there. The day we got back we were looking at booking our next trip. Choose this resort, it's wonderful!
This was our second trip to Half Moon. The staff is extremely friendly and has a "can do" attitude. The staff at the Spa is incredible. They went out of their way to accommodate me on a day that the Spa was officially closed. I highly recommend the Signature Massage. The watersports staff is friendly and knowledgeable. They were even able to help my son with a jelly fish sting. Several members of the staff remembered us from our previous stay and everyone went out of the way to make us feel at home. The resort is beautiful and has plenty of activities for the whole family.
We read the reviews and we're having mixed feelings about staying at this hotel. My husband decided we should give it a try so we did. We were satisfied. We wanted the experience of being on the strip and being able to look around from our balcony and we were able to capture all that. We were also close to many more hotels and even walked the strip.
My stay was good, the hotel was close to everything. The staff was excellent and friendly. The only issue is the hotel needs a little remodeling. Otherwise I would stay there again and I did invite my aunt and uncle to stay there and they loved it. Thanks to all the staff.
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