Ratings based on 84 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveller

Hotel is great value for money.

Posted 03-Jul-2014
Pros: pool, decor and staff
Cons: food could be improved
Lovely pool, kids spent a lot of time in it. restaurant good but not outstanding food, although service was efficient and friendly. breakfast lovely, staff attentive. rooms on the small side, but bathrooms modern and clean. location not central, ideally should have car as transport links poor.
5 out of 5
for Everyone
by Dixie from London

No nasty surprises, great level of service

Posted 05-Jun-2014
Pros: Had a pool, free shuttle bus to train station, had a cocktail bar. The restaurant food was good. I liked the breakfast.
Cons: Wider range of room service food. Only sandwiches were available on Sunday.
Location: About 20-25min taxi ride from Duma. About 40min taxi ride from the airport depending on traffic.
Staff were very accommodating, spoke English and facilities were good. The rooms were of a nice design although some of the finishes looked a little tired. But the rooms were cleaned to a high standard and robe and slippers in the room. There was a free gym and swimming pool induced and can have the breakfast option or not. Breakfast was very good - nice selection. Nice cocktail bar. Good for a business trip or a short holiday.
4 out of 5
by Georgia Nanny from Macon, GA

Nice enough but it rough area.

Posted 04-Jun-2014
Pros: The restaurant was very nice and the food excellent.
Cons: Parking should be included in room rate. It is unsafe to park outside the secure parking.
Location: Not much close by. Real rough area.
While the room was nice enough and the staff friendly and helpful the area was horrible. Hard to find and they charge high rates for secure parking. You wouldn't dare leave your car on the street.
1 out of 5
by A verified traveller from london

terrible stay

Posted 27-May-2014
hotel in the middle of nowhere with very poor connection with the city. Rude staff.
3 out of 5
by A verified traveller

For a friend

Posted 29-Apr-2014
Cons: Allow for the tax to be paid via CC other than the guest
I arranged this hotel for a friend and was disappointed to find out that the price of the room did not include tax and I couldn't call the hotel to pat the tax via CC. They insisted on cash only, this was a present for a friend and now she had to end up paying out of here pocket for the tax. Not a easy to do business with!
5 out of 5
for Everyone
by A verified traveller

Nice hotel, beautiful,

Posted 21-Nov-2013
4 out of 5
for Everyone
by George

Posted 17-Nov-2013
Location: Location is hard to get to.
5 out of 5
for Everyone
by Laurine from London

Supercalifragilisticexpialidocious Hotel

Posted 27-Oct-2013
My partner and I recently stayed at The Hub and I must say the one word that comes to mind is 'perfect'. The hotel is exceptionally clean and the staff are very friendly and accommodating. We enjoyed our time and will hopefully be back very soon : )
3 out of 5
for Shopping
by M.Y. from U.S.A

Too Hot!

Posted 27-Sep-2013 on Hotels.com
The hotel itself is very nice the lobby bar very happening my #1 problem with this particular hotel is it's service. It started with the room temperature after our 1st night stay. The temperature in the room wouldn't go below 26 degrees Celsius, when we called the front desk that's when we realized that they control the temperature with their computer and they said they would take care of it. That evening when we got back to our room still the same and when I called the front desk they said maintenance had gone home for the day so I asked them how that helps us and she had no answer. She finally asked if we would like to change rooms because her computer was showing that they had one available that had the temperature at 23 C. Its now midnight were changing our room which did show the temp at 23 C and even if we wanted we couldn't change that. I think it's freaky that they are the ones in charge of the temperature in the rooms and if you want it colder well lets just say your out of luck. I didn't mention that my brother in laws room also same problem. As for the front desk staff there were 4 from what I could tell and only one was fairly nice the rest were not so friendly. the hotel is completely out of the way but they do have a shuttle that will take you to the metro just one word of advice don't take the metro in rush hour it's a little confining to say the least.
3 out of 5
for Couples
by Nicole from London

Fantastic Service, poor location

Posted 09-Sep-2013 on Hotels.com
Good Points: Wonderful service. Breakfast had a good choice. Even though it was a bad location they provided a free 24/7 shuttle service and we didn't have to wait longer than 5 mins for it. Bad Points: Shower leaked, not enough pillows, very thin walls so could hear people upstairs/downstairs/nextdoor/corridor.