Outdoor pool, a heated pool, pool umbrellas
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Reviews of The Palms Hotel & Spa

4 out of 5
The Palms Hotel & Spa
3025 Collins Ave, Miami Beach, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1272 out of 1896 reviews" "
Rating 8 - Good. 379 out of 1896 reviews" "
Rating 6 - Okay. 113 out of 1896 reviews" "
Rating 4 - Poor. 65 out of 1896 reviews" "
Rating 2 - Terrible. 67 out of 1896 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ihor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel!!
Stayed 5 nights in Apr 2024

8/10 Good

Tiana Lokelani, Waianae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well maintained. Staff members were helpful. Pool/beach service were on top of everything. Wish they would have a microwave in the room so we could heat up food because eating out is too expensive.
Stayed 4 nights in Apr 2024

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful
Stayed 2 nights in Apr 2024

6/10 Okay

Kayla

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Apr 2024

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Staff was not very helpful or attentive. Had to ask for good service several times at beach and patio bars. Restaurant staff not overly friendly or attentive.
Stayed 2 nights in Apr 2024

10/10 Excellent

Rishi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a nice treat to be staying at this property. The staff were super friendly and helpful. The vibe is relaxed and you do not feel that you are in an over crowded big chain hotel. It’s a nice revamped 80’s luxury hotel. Only complaint is that I thought the bellman service could be a lot better. When we arrived we had to fetch 3 suitcases up the stairs and into the lobby and the same thing on the way out. Definitely would benefit from some assistance next time! Shout out to the nice restaurant staff that allowed us to use their plates and cutlery when we ordered some Uber Eats to the room! We will definitely be staying here again!!
Stayed 4 nights in Apr 2024

8/10 Good

JOANNE

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Construction at hotel by outdoor dining area was awful.
Stayed 4 nights in Apr 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Jean M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 2nd stay at The Palms. We have stayed 2/23 & 4/24. It was even better this 2nd time. The staff is friendly and attentive. We especially loved Vanessa & Anna in the dining area as well as the woman in the towel dispensing area. The staff on the beach were excellent as well.
Stayed 4 nights in Apr 2024

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down the best place we’ve ever stayed!
Stayed 1 night in Apr 2024

8/10 Good

aparna

Travelled with family
Liked: Cleanliness, staff & service, amenities
Beautifully landscaped. The hotel calms you down instantly with its vibe. People do take drinks into the pool and eat by it too, so sometimes you will find the odd bread piece floating in the pool- it's on the people who visit, not the hotel staff. The hotel's staff are quite helpful and work to make people feel relaxed. Pros are its ambience, overall cleanliness and greenery. Two big cons- our safe was broken from day one and was never fixed or replaced, nor were we offered a different room despite my repeated complaints. The second issue was that the hotel does not offer tea bags and hot water for tea. I had to pay for teabags to be sent up. Coffee is lovely, but a calming tea would be nice as well. The beach is lovely, staff pleasant, and the ground staff extremely hard working- I think the hotel owes it to these workers- the ones at the beach, the ones serving drinks, the valets, and the ones cleaning- they were wonderful and made the stay very relaxing largely. I cannot say the same for the front desk, and the concierge because I didn't interact a lot and when I did my complaints were brushed off with smiles- when people pay a lot they expect services they pay for. But all other staff were fantastic!
Stayed 4 nights in Apr 2024

8/10 Good

Seda

Travelled with family
Liked: Cleanliness, amenities
Beach is very nice but service was too slow, you need to wait 30 min for 1 drink!!! ! I think there wasn't enough staff.
Stayed 2 nights in Apr 2024

10/10 Excellent

David Frederic Cauble

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

6/10 Okay

Fereshteh

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Found a beetle in our room. In overall the price is not worth it.
Stayed 4 nights in Apr 2024

10/10 Excellent

Elidon

Great hotel to stay
Stayed 1 night in Apr 2024

8/10 Good

Tzu Hsin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and room are very small relating to the price, but the service was good
Stayed 1 night in Apr 2024

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Gour, Fremont

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s great for family with kids as well. Easy and direct access to beach.
Stayed 3 nights in Apr 2024

10/10 Excellent

Hana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Gaetan R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Hyo-Sil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room condition is great and breakfast is also very nice, simple but tasty. The direct beach access was also very good for kids playing and swimming. The frontdesk lady was not very kind but other people were very nice. Overall expensive but worth staying.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

ANDREW

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Right on the beach
Stayed 1 night in Apr 2024

10/10 Excellent

Zevulon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice warm and accommodating.
Stayed 2 nights in Apr 2024

10/10 Excellent

edyta

Stayed 4 nights in Mar 2024

10/10 Excellent

Mary Ann

Stayed 5 nights in Mar 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfect for our short week in Miami Beach. It was quiet and relaxing with great staff and all the conveniences.
Stayed 4 nights in Mar 2024

4/10 Poor

Cary

Stayed 3 nights in Mar 2024

6/10 Okay

Ghada

Stayed 4 nights in Mar 2024

10/10 Excellent

Isoline Cashmere Grant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!!
Stayed 5 nights in Mar 2024

10/10 Excellent

louise

Travelled with family
Nothing wrong
Stayed 4 nights in Mar 2024

10/10 Excellent

Erik

Stayed 5 nights in Mar 2024

10/10 Excellent

Marijana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet hotel with beach access. Great food and bar service. Great option for Miami Beach.
Stayed 4 nights in Mar 2024

8/10 Good

Dave

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the best features of the hotel is the outdoor areas. They were beautiful and well landscaped. The bar and outdoor lounge were great. The room was clean and was a decent size. Shower room is a little tight but I liked the toilet had a separated room. For a family of 4 a double bed is on the small size for 2 adults so we will book a king bed next year. Overall the hotel was great and will stay again. Thank you
Stayed 2 nights in Mar 2024

10/10 Excellent

Chelsea

Stayed 1 night in Mar 2024

4/10 Poor

Jake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall pretty good. I recommend taking the stairs, we got stuck on the elevator and talked to several others with the same issue… good luck speaking with a manager. I tried for 3 days to get in contact with one. You will just be on hold for 30 minutes then get disconnected.
Stayed 2 nights in Mar 2024

10/10 Excellent

Diego, Oak Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Mar 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
The property and and surrounding landscape are beautiful. Very friendly staff ready to help.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jennifer, Maplewood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful hotel. The staff were lovely and very helpful in all areas. Beautiful beach and pool area. We will return for another relaxing stay at The Palms Hotel!
Stayed 3 nights in Mar 2024

10/10 Excellent

michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One elevator was not working. The other was very slow
Stayed 1 night in Mar 2024

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay! Beach was beautiful and right across from hotel. We used the pool also. Towels were available and lounge chairs were available at both. Took an early morning walk down the boardwalk, it was beautiful. A mall, Starbucks, restaurants clubs, all within walking distance. Service was great, hotel was clean and modern. Would definitely stay there again!
Stayed 2 nights in Mar 2024

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel on the beach.
Stayed 3 nights in Mar 2024

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time
Stayed 1 night in Mar 2024

10/10 Excellent

Cindy

Liked: Staff & service, property conditions & facilities
It was my second time staying at the palms. The staff is always professional and great. The resort itself is beautiful. Will stay again.
Stayed 2 nights in Mar 2024

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 4 nights in Mar 2024

10/10 Excellent

ghazaleh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was right on the beach
Stayed 4 nights in Mar 2024

8/10 Good

SHERRIN ANOZA FERNANDO

Travelled with family
Liked: Amenities
Elevator was a huge problem. Otherwise we enjoyed the stay and the amenities. Restaurant and cafes had good food options and were very good. Last day saw a cockroach in the room.
Stayed 4 nights in Mar 2024

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property! Friendly staff! Outdoor restaurant, pool, beach, spa, wellness activities…couldn’t ask for anything more!
Stayed 4 nights in Mar 2024

10/10 Excellent

Andrew, Fort Lauderdale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option when you want a nice room in a nice beach side hotel for under $500. Great rooms and staff
Stayed 1 night in Mar 2024

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and close to the beach.
Stayed 3 nights in Jan 2024