View from property

Reviews of Chateaubleau Hotel

2.5 out of 5
Chateaubleau Hotel
1111 Ponce De Leon Blvd, Coral Gables, FL

Reviews

5.0
Rating 10 - Excellent. 201 out of 1377 reviews" "
Rating 8 - Good. 170 out of 1377 reviews" "
Rating 6 - Okay. 206 out of 1377 reviews" "
Rating 4 - Poor. 253 out of 1377 reviews" "
Rating 2 - Terrible. 547 out of 1377 reviews" "

4.6/10

Cleanliness

6.0/10

Staff & service

4.6/10

Amenities

4.2/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

R

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Me and my family checked in 3/22 in room 304, the room was very poor and dirty with the TV, microwave not working. Then, In the morning 3/23, after we put food in the fridge, we found out the fridge was not working and all the food we put there was spoiled which was worth $189. When someone came in the morning to fix the microwave and made it work, we lost all electricity in the room for over 3 hours and the people that came to fix the electricity could not fix it. I had 2 work meetings I had to cancel because of no electricity. I hope you understand and make this horrible better, I really do not want to leave a nasty review. Even when I was moved to another room, the quality was not that much better! The front of the room entrance the carpet was completely wet and soggy entrenched with some form of liquid I’m hoping was just water. There was still no hot water in the bathrooms so we were never able to take a shower, the bathroom floors had hair on it, and the room card never worked I needed to go downstairs to activate again. Also, food I purchased the day before for over $100 was already spoiled due to the fridge not working. This is not just me, everyone staying there also complained. See attached video of a woman and her kids that were in front of me while I was checking out. I got completely ignored when I asked for a full refund and a sincere apology for the disrespect this hotel provides customers who trust their establishment.
Stayed 2 nights in Mar 2024

2/10 Terrible

Zachary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty
Stayed 3 nights in Mar 2024

2/10 Terrible

Clari

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Is dirty
Stayed 6 nights in Mar 2024

4/10 Poor

WILLIE, Greenwood

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures are not what the property looks like. It’s a place to stay but I think they need to update pictures
Stayed 2 nights in Mar 2024

2/10 Terrible

Alejandra Ramirez.

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El lavamanos estuvo tapado y la bañera y lo reportamos desde que llegamos y no hicieron nada. Y nada de económico que es. Se pago casi $500 por 2 noches y nos tuvimos que lavar la boca en la bañera. Los muchachos de front desk no les importo. Con actitud poco profesional. Don’t stay here is a waist of money. The carpet was really dirty
Stayed 2 nights in Mar 2024

8/10 Good

Anthony

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
the staff is very nice, the restaurant and staff there are great people. overall, the place is somewhat tired, the rooster crowing @ 5:45 in the morning is not appreciated
Stayed 1 night in Mar 2024

10/10 Excellent

Scott

Business traveller, Travelled with partner
Excellent front desk and the Bar/Restaurant staff was amazing!!
Stayed 5 nights in Mar 2024

2/10 Terrible

ZULEMA

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
HORRIBLE, DISGUSTING, SHOULDN'T BE FOR RENT ....THE ROOMS WERE NASTY THE CARPET IN THE ROOM HAD AND ODOR OF MOLD WITH MANY STAIN ALL OVER THE CARPET ALSO WALL WERE BROKEN , FURNITURE WERE BROKEN AND VERY OLD , BATHROOMS DISGUSTING, MOLD BALCKSTAINS WITH NASTY DIRTY CURTAINS... WE WANT OUR MONEY BACK....BUT THEY DIDNT WANTED AND WE COULD AFFORD TO SPENT MORE MONEY SOME PLACE ELSE'S... PMEASE CAN SOMEONE CONTACT ME I. REGARDS TO THIS PLACE ...THANK YOU.
Stayed 2 nights in Mar 2024

4/10 Poor

Marktus

Disliked: Cleanliness, property conditions & facilities
The smell in the building, hallways and the rooms were terrible. Carpets were not cleaned and had paints all on them. I had to wear mask to sleep so I could breathe. The customer service person changed room for me but it wasn’t different. The company needs to look into what gives the property such bad odor.
Stayed 2 nights in Mar 2024

2/10 Terrible

Rebecca

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
We checked in to the hotel and as soon as we walked into the room we turned around and checked out! I understand that furniture & decor does not need to be updated, I just wanted a clean bed and room to slept in, but the room is filthy, carpet was disgusting, dead bugs on the floor. Open holes next to the air conditioning unit! Not safe!
Stayed 1 night in Mar 2024

2/10 Terrible

AMANDA

Disliked: Cleanliness, staff & service, property conditions & facilities
This place was awful! Everything was very dirty. Including the blankets and towels in room. Pillows were less than to be desired. Floor was dirty. The chairs on balcony were ripped and broken. Absolutely disgusting and not worth what they are charging!

2/10 Terrible

Sophonie

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place looks like it has never been cleaned. There was blood stains in the bed, entire hotel has a very horrible smell. Did not stay there for more than 15 minutes before I had to leave. Unable to reach manager. Whatever you do do not stay here not worth $1
Stayed 3 nights in Mar 2024

2/10 Terrible

Norma

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property/room was in terrible condition. The room was filthy bugs walking on the wall could not even touch the drapes disgusting. The smell of the hotel in the room were unbearable. Please stay away from this property.
Stayed 1 night in Mar 2024

2/10 Terrible

RANDALL

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is so run down and dirty, it smells once you get off the elevator, the room is broken down and dirty you can’t have your family sleep in there . It’s a shame it’s on Expedia I would never recommend this place for anyone traveling.
Stayed 1 night in Mar 2024

2/10 Terrible

Gabriela

The rooms were dirty, the toilets didn’t work properly.
Stayed 1 night in Mar 2024

10/10 Excellent

Saudia

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

ARMANDO

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

4/10 Poor

Laura

Travelled with family
Disliked: Amenities, property conditions & facilities
Very disappointed, owner needs to put some money in to fixing almost everything in the rooms. Lights didn't work, tv not working, I did not feel safe.
Stayed 1 night in Mar 2024

2/10 Terrible

Jennifer

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No parking for check in guest. The employee was rude when approaching about the parking.Room didn’t have no mini fridge no ice bucket for the ice no microwave. The second bed only had one pillow. The phone doesn’t work. The water temperature is label incorrect. If want hot water you have to turn it to the cold side. Our room never got cleaned or provided new linen or towels. The trash didn’t get picked up. Paint and plaster on the wall is terrible. The ceiling is falling the carpet needs to be pulled. The AC is a window unit on the bottom of the wall. Not safe for minors. No mattress cover protectors. Stains on the box frame. Outdated furniture. The carport ceiling has a busted pipe and the ceiling is collapsing. The elevator certificate is not displayed.The door is never locked for entry access.The area is nice but the hotel is terrible. Definitely not worth $100/ a night.

4/10 Poor

Ysabel

Disliked: Cleanliness, staff & service, property conditions & facilities
Es un hotel muy viejo, le hace falta mantenimiento a las instalaciones. Pagué 165$ por una noche y prefiero poner un poco más la próxima vez y hospedarme en otro hotel.En términos generales aunque el hotel sea muy viejo la limpieza debería ser primordial.
Stayed 1 night in Mar 2024

8/10 Good

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen servicio
Stayed 2 nights in Mar 2024

2/10 Terrible

Yoselin

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty
Stayed 1 night in Mar 2024

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities
Surrounding’s Topnotch Fountain Park Gables Scene for Historic Landmark Reviewers. Lovely Lobby & Restaurant. The Vintage, Hotel’s coming together nicely through remodeling efforts of the Hotelier family that make-up for aesthetic variations w/ host prowess. The Mylos Restaurant’s Divine Menu continues to take returning customers to The Heavens w/ the SMYLOS, the smile you get from Mylos dining.
Stayed 1 night in Mar 2024

2/10 Terrible

sasha

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Let me go into my explanation with a clear mind ......as a older hotel i dont understand why the historic society hasn't commissioned this property. Property was formally known as hotel antilla. With such rich history it is sad to see it fall by the waste side. I went into my reservation fully aware of what to expect.....i had read other reviews. To see it is to believe!!!! The hotel location was convenient to my party's meeting point in little havana. Plus it was nestled away in a nice part of the neighborhood. Dirty beyond belief.......owners don't put effort into property and it shows. Torn windows curtains.....trash from prior guests.....water stained faucets......grill cover fall off of AC unit......asking for multiple towels and washcloths to accommodate my party of 4.....only to ask more than once and to never recieve.....last but not least to have the property's rooster start crowing at 4am..... It was a memory made and a memory we triumphed through. Upside..is all things OUTSIDE the property....quiet on the outskirts of little havana. We attended calle ocho and were heading out to Orlando early next morning. Not far from Versailles the cuban restaurant.
Stayed 1 night in Mar 2024

10/10 Excellent

Ryan

Liked: Staff & service
It was perfect for what I used it for would definitely say again
Stayed 3 nights in Mar 2024

6/10 Okay

Peter

Travelled with partner
Liked: Staff & service
Unfortunately, when we checked in, the bed sheets had not been changed and we requested to have the beds done. They responded immediately and installed brand new sheets and comforter. We stayed one night. This is not a hotel to stay for more than a couple of days.
Stayed 1 night in Mar 2024

8/10 Good

Erolflin

Stayed 1 night in Mar 2024

6/10 Okay

B. K.

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an old r7n down property.. this must be conveyed to clients on the booking information by the agents -Expedia or others..
Stayed 1 night in Mar 2024

8/10 Good

Romay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Hotel is good for the price. Nice area
Stayed 2 nights in Mar 2024

4/10 Poor

Jessica

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not clean. The chairs were stained and dirty. The light in the room flickered constantly and the water dripped out of the sink. We requested more pillows and were told that we could only get two not three. There was no working ice machine. We were told to get ice from the restaurant and when we asked for ice they said they didn't have enough. The coffee pot inside had mold in it. Would not stay again.
Stayed 1 night in Mar 2024

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice. TV didn’t work but wasn’t in Miami to watch tv
Stayed 2 nights in Mar 2024

2/10 Terrible

einar

Disliked: Cleanliness, staff & service, property conditions & facilities
Baddddd
Stayed 2 nights in Feb 2024

6/10 Okay

John

Liked: Staff & service, amenities
Pretty decent stay for cheap. Hotel staff are very friendly and the area is quite safe.
Stayed 3 nights in Mar 2024

2/10 Terrible

Fatima

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
La propiedad está en súper mal estado los colchones sucios la alfombra se nota que tienen años de no lavarla. Los muebles súper viejos. A la propiedad definitivamente le falta mantenimiento.
Stayed 1 night in Mar 2024

8/10 Good

Alejandro, Miami Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

2/10 Terrible

Skarleth

Stayed 1 night in Mar 2024

8/10 Good

Alejandro, Miami Beach

Liked: Cleanliness
Stayed 1 night in Feb 2024

4/10 Poor

Lillian

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The onwer doesn't invest in upgrades so it feels like a poor and low income apartment with rigged sliding doors to balconies and old people smell.
Stayed 1 night in Mar 2024

2/10 Terrible

Carol

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This property is filthy and in total disrepair. The locks on both the front door and balcony door i our room was broken, as was the A/C (hot and filthy), knobs on dresser and other items on room. Rug had stains that looked like s crime scene. I would not even step in the tub/shower. I can’t believe the health dept. lets this place stay open. DO NOT STAY here.

10/10 Excellent

douglas

Stayed 1 night in Mar 2024

2/10 Terrible

Michael J

Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
This property needs to be completely gutted and bring in new carpet, furniture and fix the plumbing. You have to hold down the handle 2 full times to flush properly. I stayed for over a week in 2 different rooms. The phones didn't work in either. In one room it took over 3 hours to get the TV working. It's a great location but they just let the property fall apart. They need to close for 6 months at least at fix the interior rooms. I got cut on tack strips because the carpet was coming up off the floor. I give it it 0 stars !!!!!
Stayed 1 night in Feb 2024

10/10 Excellent

Christina, Moncton

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very nice staff. Clean and easy check in but the whole building needs an upgrade. Very run down
Stayed 1 night in Mar 2024

4/10 Poor

Carolina

Stayed 2 nights in Feb 2024

2/10 Terrible

Matthew

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water. Towels have holes and stains. Checked in for an hour and was laying in bed and something bit my leg. We found another hotel.
Stayed 1 night in Feb 2024

2/10 Terrible

Gibson

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Brian, Amherst

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cockroaches, televisions Did not work & the management did not care. A refund was requested and they said ask expedia since you booked through them. They do not have an in house website to book from
Stayed 2 nights in Feb 2024

4/10 Poor

Jomease

Stayed 1 night in Feb 2024

2/10 Terrible

Agnes

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was a dump. No microwave, the refrigerator was dirty. The sliding door did not lock. Holes in the walls that you can see outside. Hotel room was dirty, towels had holes in them. Not a safe hotel very disappointed.
Stayed 1 night in Feb 2024

6/10 Okay

Efigenia A

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Lilia

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Nice hotel, nice location, very friendly staff..... only thing I would recommend is that they upgrade/fix their rooms a bit. Our had a broken shower handle, broken lock on the bathroom door...little things that can be fixed...
Stayed 1 night in Feb 2024