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This is one of the best properties I have ever stayed in. The location, the room, the staff, everything was great! I highly recommend this property if you are looking for the best location in Mexico City. There are lots of dining options and is very walkable. I loved it. Definitely coming back.
CHRISTIAN
Stayed 2 nights in Apr 2024
Response from Dear Christian on 21 Apr 2024
We are glad to know that you enjoyed your experience with us. We hope to see you again in the future!
10/10 Excellent
Diana
Travelled with family, Travelled with group
19 Apr 2024
Liked: Cleanliness, staff & service
Excellent location to visit all the museums around Centro Historico.
Diana
Stayed 2 nights in Apr 2024
Response from Dear Diana on 21 Apr 2024
We would love to see you again soon. Thank you for choosing our Hotel!
Me encantó mucho estuve 4 dias y la limpieza muy buena la comida esquisita el room service hasta tarde rápido y eficiente volvería a quedarme en el hotel
Muy seguro muchos lugares cerca para comer y tiendas
aylen
Stayed 3 nights in Apr 2024
Response from Estimada Aylen on 21 Apr 2024
Nos alegra saber que disfrutó de su experiencia con nosotros. ¡Esperamos verlo de nuevo en el futuro!
We are delighted to have met your expectations. Thank you for your positive review!
6/10 Okay
Yanira Marilyn
Travelled with group
15 Apr 2024
The location was perfect to be close to the center of the city. I did not like the service of the restaurant. Staff seems to be unhappy and notice the managers are micromanagers hence the attitude of the staff not being as friendly for dining. The rooms should have a fridge. That part was an inconvenience. Beds should be softer. Very hard to sleep in. Generous with water not so much the coffee. Only provided decaf and I constantly had to ask for caffeinated packet. They did provide an iron and board upon my request. Dolores the housekeeper was friendly.
Yanira Marilyn
Stayed 4 nights in Apr 2024
Response from Dear Yanira on 16 Apr 2024
We greatly value your opinion. It is important for us to know the experience of our clients to continue growing and improving.
Thank you for your positive review. We hope you visit us again soon and continue enjoying our services.
8/10 Good
Nayubel
13 Apr 2024
Dear hotel Ritz personal,
Overall our experience was great!!
The only recommendation I have is to clean under the beds as it gets dusty. I see that the bed frames are very low, therefore, difficult to mop the floor, but it is necessary.
Other than that, I recommend Ritz México.
Regards,
Nayubel
Nayubel
Stayed 6 nights in Apr 2024
Response from Dear Nayubel on 15 Apr 2024
Thank you for pointing out the issue of room cleaning. Your comments help us improve and we make sure to take each of your suggestions into account.
El hotel es muy bonito y se encuentra en una zona excelente. Me quedé en otros hoteles en la Ciudad de México y es en el que mejor dormí y el que fue más de mi agrado.
Daniel
Stayed 5 nights in Mar 2024
Response from Estimado Daniel on 15 Apr 2024
Gracias por su reseña positiva. Esperamos que vuelva a visitarnos pronto y siga disfrutando de nuestros servicios
el hotel esta muy limpio y todos los empleados son muy amables y atentos.
Anabel
Stayed 5 nights in Mar 2024
Response from Estimada Anabel on 15 Apr 2024
Gracias por destacar la limpieza y la comodidad de nuestras instalaciones. Nos tomamos muy en serio la limpieza y el mantenimiento de nuestro espacio para garantizar que nuestros clientes se sientan cómodos y seguros.Nos encantaría verlo de nuevo pronto. ¡Gracias por elegir nuestro Hotel!
10/10 Excellent
Lorena
4 Apr 2024
Lorena
Stayed 7 nights in Mar 2024
Response from Estimada Lorena on 26 Apr 2024
Muchas gracias por esta calificación. La esperamos con gusto para su próxima visita. Saludos
8/10 Good
Sherry
3 Apr 2024
Sherry
Stayed 5 nights in Mar 2024
Response from Dear Sherry on 24 Apr 2024
We are glad to know that you enjoyed your experience with us. We hope to see you again in the future!
Morning buffet was empty, old food, no options and still charged us full price for food we didn't eat.
Esteban
Stayed 7 nights in Mar 2024
Response from Dear Esteban on 15 Apr 2024
We appreciate your honesty in stating that you were not satisfied with our buffet. We're working on it and your review helps us focus on what matters most to our customers.
8/10 Good
Juan
Travelled with partner
1 Apr 2024
Liked: Cleanliness
Nice hotel and amazing air conditioning! The room walls are so thin. We could hear every conversation and footstep outside of our door. It is a very old hotel. Almost 100 years!
Juan
Stayed 2 nights in Mar 2024
Response from Dear Juan on 2 Apr 2024
We greatly appreciate your honesty in bringing up the issue of room soundproofing. We're working on it and your review helps us focus on what matters most to our customers.
¡Gracias por su reseña! Nos enorgullece saber que nuestro arduo trabajo está dando sus frutos.
8/10 Good
Luis
Travelled with family
23 Mar 2024
Liked: Staff & service
Disliked: Amenities
Hotel is right on the heart of historic downtown vey convenience, but is not the best hotel, the rooms were not very clean
Luis
Stayed 7 nights in Mar 2024
Response from Dear Luis on 2 Apr 2024
We greatly value your opinion about the cleanliness of the rooms. It is important for us to know the experience of our clients to continue growing and improving.
Nos alegra saber que disfrutó de su experiencia con nosotros. ¡Esperamos verlo de nuevo en el futuro!
6/10 Okay
Julian
Travelled with family
14 Mar 2024
Liked: Staff & service
Disliked: Amenities
The room had no iron and no ice machine near by and no mini fridge. The rooms weren’t cleaned very well. I took my shoes off and I can feel dirt on the floor. And ZERO storage for clothes!! Maybe take out the extra table and put in a small dresser.
Julian
Stayed 2 nights in Mar 2024
Response from Dear Julian on 19 Mar 2024
We greatly value your opinion. It is important for us to know our customers' experience to continue growing and improving
We are delighted to hear that you found our staff friendly and helpful! We make sure to hire only the best and most qualified to give you the best experience possible.
We really enjoyed staying at Hotel Ritz, right in the heart of the historic area, 5 minutes walk to the square where the Palace and Cathedral reside. The hotel is exceptional, both in fantastic service and a great room, kept spotlessly clean by a hardworking team. Would definitely stay here again.
Charlie
Stayed 4 nights in Feb 2024
Response from Dear Charlie on 19 Mar 2024
We are delighted to have met your expectations. Thank you for your positive review!
Great location with pleasant, clean rooms right in the center of the historic district. The area can be quite noisy, so request a room in the back if you're sensitive to noise.
Keith
Stayed 3 nights in Feb 2024
Response from Dear Keith on 19 Mar 2024
We are delighted to have met your expectations. Thank you for your positive review!
10/10 Excellent
Arturo
21 Feb 2024
Arturo
Stayed 2 nights in Feb 2024
Response from Estimado Arturo on 19 Mar 2024
Muchas gracias por tomarse el tiempo de escribirnos una reseña. Nos alegra saber que disfrutó su experiencia con nosotros
The Centro District where Hotel Ritz is located was perfect.
The staff, room and price was perfect for one week. Would defintely recommend Hotel Ritz as an economical place to stay.
Cheryl
Stayed 6 nights in Jan 2024
Response from Dear Cheryl on 13 Feb 2024
Thank you very much for choosing our Hotel! We love reading that you enjoyed your stay. We hope to see you soon.Greetings
I booked ten rooms for our Mexican Cultural Education and Religious Pilgrimage. The Staff were so helpful. The location is great since everything is within reach of the hotel. Breakfast options are superb. Bell boys were helpful, especially to the older clients and those who needed assistance in transporting their luggage to the vehicle. This was not my first time using Hotel Ritz since I booked several trips with them. I keep on returning for a positive experience.
Noel
Stayed 5 nights in Jan 2024
Response from Dear Noel on 13 Feb 2024
It was a pleasure for us to serve you. You are some of the best clients we can have. We are waiting for you with pleasureGreetings