Av. Independencia No. 17 Col. Centro, Del. Cuauhtemoc, Mexico City, CDMX
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 493 out of 1003 reviews" "
10 - Excellent
493
Rating 8 - Good. 360 out of 1003 reviews" "
8 - Good
360
Rating 6 - Okay. 106 out of 1003 reviews" "
6 - Okay
106
Rating 4 - Poor. 20 out of 1003 reviews" "
4 - Poor
20
Rating 2 - Terrible. 24 out of 1003 reviews" "
2 - Terrible
24
9.2/10
Cleanliness
9.0/10
Staff & service
8.4/10
Amenities
8.6/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
4/10 Poor
Guillermo
Travelled with family and small children
31 Mar 2024
Liked: Staff & service, amenities
The hotel room was too hot no air condition. I was able to open the window to let fresh air in becuse the light accross the street was too brite and wont be able to sleep
The hotel is an oasis in an area which is a bit rundown. I felt safe, but I wouldn’t want to be wandering around on my own late at night.
Virginia
Stayed 4 nights in Feb 2024
Response from Rocío Arroyo on 28 Feb 2024
Hello Victoria, thank you for staying with us and letting us know about your experience, we look forward to seeing you on your next visit to Mexico City, greetings!
6/10 Okay
richard, West Vancouver
26 Jan 2024
Liked: Cleanliness
Good hotel but I asked for a quiet room and was put next to the elevator. The room was the darkest I have ever stayed in - there was one window about 4x3 feet and recessed so you had to keep the lights on all the time! Front desk staff were good but the restaurant was not. Talk about going through the motions! poor quality food miserably delivered
richard
Stayed 3 nights in Jan 2024
Response from Rocío Arroyo on 1 Feb 2024
Hello Richard, we are very sorry for not having met your expectations, thank you for sharing your opinion as it allows us to identify our points of opportunity, best regards!
They were very patient with my bad Spanish, gave me good tips, provided me with an excellent cabbie
John Clay
Stayed 3 nights in Nov 2023
Response from Rocío Arroyo on 29 Nov 2023
Hello Jhon, thank you for staying with us, we are happy to help our clients have an excellent stay, we are waiting for you on your next visit to CDMX!!!
They stole all my money in my wallet (~$300). I had the hotel to safeguard my backpack for ~2 hours after checking out. When I checked my wallet again all cash were gone and I was unfortunately in another country.
Xiangyu
Response from Rocío Arroyo on 8 Nov 2023
DEAR XIANGYU REN YESTERDAY YOU TOLD THE RECEPTION STAFF THAT YOUR CELL PHONE WAS STOLEN AND YOU ASKED FOR HELP TO RECOVER IT, THEY EXPLAINED TO YOU THAT THE PLACE YOU WANTED TO GO WAS DANGEROUS AND YOU STILL WENT, WE DON'T KNOW IF IT WAS WHERE YOU WENT OR THE PLACE WHERE THEY STOLEN YOUR CELL PHONE THEY ALSO STOLEN YOUR WALLET BUT I ASSURE YOU IT WAS NOT AT THE HOTEL SINCE THE STAFF HAS MANY YEARS WORKING AND THEY ARE TOTALLY TRUSTED THERE ARE ALSO SURVEILLANCE CAMERAS PLEASE REMEMBER ALL YOUR STEPS BEFORE MAKING AN ACCUSATION
10/10 Excellent
Maria De Lourdes
Travelled with partner, Travelled with group
2 Nov 2023
EVERYTHING IS CLOSE BY ALSO FANTASTIC TRIPS AROUND THE CITY WE HAD A GREAT EXPERIANCE THANKS
Great for a quick layover and location was walking distance to sightsee before leaving. Room was clean and there was a tap for drinking water which was much appreciated. Facilities seemed a bit outdated, but it did not affect my stay. There was no fridge in our room. Would stay here again if I'm in Mexico City.
Kathleen
Stayed 1 night in Oct 2023
10/10 Excellent
Rosa Maria
Travelled with family
15 Oct 2023
Liked: Cleanliness, staff & service
Me encanto el lugar muy limpio y accecible a todos los lugares impotantes..de la cd
Description untruthful, too small, sewer smell outside and inside, even worse inside the bathroom,.asked and members or employees didn't know how to answer for the smell or even to acomodate me and my family, my son even got sick of the stomach and headache for the smell
Hello Greddys, thank you for staying with us, we do not have air conditioning and that is why we do not advertise it as part of our amenities but on your next visit you can request an extra fan to help keep your room cool, best
The room was extremely tiny and had a depressing feel to it. The worst part was the horrible hard bed/mattress and the even harder pillows that made sleeping impossible. If your sleep depends your travel... I strongly suggest you avoid the Marlowe entirely.
I liked the location, Zocalo, Bellas Artes, and so many other landmarks within walking distance.
I did not like the bar, not stocked woth variety. But staff was great! So friendly and helpful.
Good value for the price. Just a couple of blocks from Alameda and Bellas Artes.
Olga
Stayed 2 nights in May 2023
Response from Rocio Arroyo on 9 Jun 2023
Hello Olga, thank you for staying with us and sharing your experiences, we are glad to know that we met your expectations, best regards!
6/10 Okay
Alondra
Travelled with group
9 May 2023
Liked: Cleanliness
Disliked: Staff & service
So disappointed by the staff, they cancel a tour I had just because I didn't get the tour with the hotel. Somehow, they found my booking and cancelled with the statement I already had something booked wotht them.
I requested to speak with the managers, but obviously there were no one on charge.
The room was so hot and whatever you need is an extra and have to sign a receipt for it.
Very nice hotel with a welcoming lobby, english speaking staff at reception, comfortable rooms with TVs and netflix & hot water showers. Breakfast is tasty too but their hotel taxis are very expensive - Id recommend using Uber (it was 700Mxn cheaper than the Hotels airport taxi quote!)
Great hotel though and very well located.
Priten
Stayed 3 nights in Apr 2023
Response from Rocío Arroyo on 8 May 2023
Hello Priten, thank you for staying with us and sharing your positive experience, we look forward to seeing you on your next visit to Mexico City!!!
10/10 Excellent
Maria Antonieta
29 Apr 2023
Maria Antonieta
Stayed 1 night in Apr 2023
Response from Rocío Arroyo on 24 May 2023
Hola Maria Antonieta gracias por alojarse con nosotros, los esperamos en su próxima visita a la CDMX!!!
Todo bien solo un poco antigua la habitación no cuenta con calefacción pero bonito el hotel
Armando
Stayed 2 nights in Mar 2023
Response from Rocio Arroyo on 8 Apr 2023
Hola gracias por alojarse con nosotros, no contamos con calefacción o aire acondicionado y es por eso que no lo anunciamos como parte de nuestras amenidades, saludos cordiales!!!