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Reviews of Grupo Kings Suites Horacio

3 out of 5
Grupo Kings Suites Horacio
Horacio 1525, Colonia Los Morales Polanco, Mexico City, CDMX

Reviews

7.6

Good

Rating 10 - Excellent. 20 out of 57 reviews" "
Rating 8 - Good. 16 out of 57 reviews" "
Rating 6 - Okay. 14 out of 57 reviews" "
Rating 4 - Poor. 3 out of 57 reviews" "
Rating 2 - Terrible. 4 out of 57 reviews" "

8.6/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Annia

Disliked: Cleanliness, property conditions & facilities
Hola muy sucio paredes piso cocina, la refrigeradora no servia y los platos no se podían usar de sucios en fin daba asco. Todo está muy viejo y ya pasó su vida útil. Por decirlo de algún modo.
Stayed 4 nights in Apr 2024

8/10 Good

Cheryl

Business traveller
This is a lovely property, well but simply furnished. The location is very central, accessible to everything in Polanco! The fan didn't work, and without a cross breeze (even with windows open) the property was hot and stuffy during a very hot period in the city.
Stayed 3 nights in Apr 2024

8/10 Good

Chengbin

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly personal and very good situation. It's clean and convenient
Stayed 4 nights in Nov 2019
Response from reservations team on 9 Dec 2019
thank you for staying with us

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Only good cleanness Bed too hard Pillows not comfortable Lack of toilet paper: we have to use napkins
Stayed 7 nights in Feb 2019
Response from Reservation team on 26 Feb 2019
Thank you for staying with us. Im sorry for the toilet paper problem we will take into account your review and fix it

10/10 Excellent

Syed, St. John's, Canada

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so good. Just missed wall clock for local time and washroom shower was so old and needed replacement. My room number was 6.
Stayed 2 nights in Jan 2019
Response from Reservation team on 7 Feb 2019
Thank you for your response, we will address the issues

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, amenities
Location is good Very cold room without hearer Very hard bed and bedclothes in poor condition There was too much noise due to renovations
Stayed 4 nights in Nov 2018

6/10 Okay

Steve, Chicago, Illinois

Liked: Cleanliness, staff & service
I find the location is perfect for my uses. In a perfect world I'd ask for no mosquitoes.... Very bad problem here with mosquitoes... Day and night. The staff is friendly and my room is clean... Great small kitchen and simple amenities are really all you need. Eating in or going out are both easy from this location. I am a single 57 year old traveler and I have used this same location twice and will continue to use it during my stay in Polanco
Stayed 3 nights in Aug 2018
Response from Reservation team on 17 Oct 2018
thank you for your business, We hope to see you soon!

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2018
Response from Reservaciones on 13 Jul 2018
Thank you for your review. We hope to see you soon again!

8/10 Good

Karen, Buffalo Creek, B.C.

Liked: Staff & service, room comfort
convenient for all our needs.
It has been 35 years since my last stay in this area. What a change! It is still easy to walk everywhere except for the long hike to the Metro. But then that makes for an early morning workout...all in keeping fit at 83. We didn't expect to have a "house cleaner" every day, but it was appreciated. Staff was very helpful. I went specifically to see the Anthropology Museum again as well as the many art galleries that have emerged or expanded over time. I am not a shopper so was not particularly impressed with the upscale malls. The city still has the historic charm as well as the modern flare for life. (Dogs now in Lincoln Park - as an alternative to "people" watching) I would certainly come back without hesitation.
Stayed 8 nights in Mar 2018

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accommodation, area lacking
Great suite but it is at least 6 blocks to any shopping/grocery/restaurants/attractions
Stayed 3 nights in Mar 2018

10/10 Excellent

gianluca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location. The suites are clean and comfortable. Daily cleaning is included, only ironing is extra but very affordable. The only problem is during the night where you can hear the airplanes on their way to the airport.
Stayed 12 nights in Sep 2017

6/10 Okay

Richard, houston tx

Liked: Cleanliness
Well located furnished apartment at a reasonable p
The apartment is well located at polanco and the price is competitive. However it can use some face lifting especially the bathroom. Very old shower, nit comfortable seat and small water tab.
Stayed 7 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average Hotel in a Great Location!
The hotel was great! It's actually an old apartment building converted into suites with kitchen and breakfast nook. The price is very reasonable considering it's in Polanco and 2 small blocks from The Palacio de Hierro Shopping Mall. The "only" dislike I had was that the windows in each room should have window screen installed (there are alot of mosquitos that got into my room and wouldn't let me sleep at night!). Besides that, everything was fine.
Stayed 2 nights in Aug 2017
Thank you for your comment, we will adress this inmediatly, we hope to see you again very soon.

10/10 Excellent

irma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exellent
Stayed 3 nights in Jul 2017
Thank you for your comment, we hope to see you again soon.

8/10 Good

RAUL F.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ALL RIGHT
NEAR BY THE ACTIVITIES I CAME TO DO .A
Stayed 4 nights in Jun 2017

10/10 Excellent

franz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great suite, location and super friendly staff
in the heart of polanco, super accessible. Suite has all you need and they clean the room for you every day, even your clothes can be washed and ironed if needed excelent stay
Stayed 7 nights in May 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
For value versus location, the offering provides. Apartments are a little tired with very standard fixtures and fittings

10/10 Excellent

Ryan, Las Vegas

Liked: Cleanliness, property conditions & facilities, room comfort
Traveler seeking simplicity
I was in town for a half marathon and selected this hotel for it's location. Not knowing anything about the area, I was skeptical about it for it's great price. A hidden gem! It's like a small apartment in a great, safe neighborhood. The room was perfect and check in was easier than I thought. I received the key to enter the property as well as my room key with ease. There are great restaurants in the area, and noticed nightly patrols by the police. I would stay here again!

6/10 Okay

alejandro, guatemala

Liked: Cleanliness, staff & service, room comfort
Nice low cost stay in México
Very convinient and well located hotel. Old but clean. Has a well equiped kitchen. Superb to business trips.

8/10 Good

Silvia

Business traveller
Liked: Cleanliness
Excelente ubicación y buen relación precio-calidad
El lugar está en una ubicación excelente. A minutos del centro de Polanco y con mucha facilidad para tomar transporte tanto público como Uber. Muy limpio aunque la cama es súper incómoda.
Stayed 2 nights in Dec 2023

10/10 Excellent

JORGE

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Muchas escaleras pero bien ubicada
Stayed 2 nights in Nov 2023

10/10 Excellent

Alcuma

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from reservaciones GKS on 3 Oct 2023
gracias por hospedarse con nosotros es su casa cuando guste

8/10 Good

JOSE

Liked: Cleanliness, room comfort
Esta céntrico y amplio
El lugar en general es bonito y esta céntrico. La cama es algo dura, no tiene secadora, faltan algunos implementos en la cocina. Solamente dan 1 agua, 1 jabón y 2 botecitos de shampu para toda la estadía, cuando en otros hoteles lo dan a diario. A pesar de eso si regresaría, tomando esto en cuenta.
Stayed 3 nights in Jun 2023
Response from grupo kings on 11 Jul 2023
Gracias por hospedarse con nosotros, es cu casa cuando guste

10/10 Excellent

Claudia Zulema Arellano

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Ubicación
Stayed 3 nights in Oct 2021
Response from equip de reservaciones on 24 Nov 2021
gracias por hospedarse con nosotros

10/10 Excellent

gangcheng

Business traveller
Liked: Cleanliness, room comfort
Stayed 12 nights in Dec 2020
Response from Reservations team on 6 Jan 2021
Thank you for staying with us

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Buen precio para ser pequeños departamentos y limpios. Se tarda demasiado en salir el agua caliente en las regaderas, no ponen suficiente papel higiénico y tiene uno que salir por un rollo con el encargado, muy mal.
Stayed 2 nights in Oct 2019
Response from reservaciones on 9 Dec 2019
gracias por hospedarse con nosotros, checarenos los sucedido

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019

6/10 Okay

OSCAR G

Liked: Cleanliness
Están dando mantenimiento y esta muy fuerte el olor a pintura
Stayed 4 nights in May 2019

2/10 Terrible

Alejandro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me quede sin agua caliente!!!! Y me fui sin bañar
El hotel se quedo sin agua caliente para bañarme y me fui sin bañarme 1 dia. Las areas comunes o pasillos estan decrepitos!!! Y horrendos, este no llega a ser ni arbnb!
Stayed 3 nights in May 2019
Response from Reservation team on 4 Jun 2019
una disculpa estamos en remodelacion para ofrecer un mejor serivicio

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Bien: emplacement, prix, propreté, accueil Moins bien: manque de clarté (rez de chaussée). Heureusement les propriétaires ont prévu un chauffage d'appoint
Stayed 6 nights in Jan 2019
Response from Reservation team on 9 Feb 2019
merci de rester avec nous

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Reservation team on 7 Feb 2019
Thank you for staying with us

2/10 Terrible

Ekaterina, Guatemala

Disliked: Cleanliness, property conditions & facilities
Cuando llegamos nos dijeron que había un problema con la habitación, que nos moverían a otro hotel cercano a lo cual accedimos. En el otro lugar: King Suites Alfredo Musset, nos dieron una habitación en el cuarto piso, a la 1 de la mañana después de varios piquetes y ronchas (que inicialmente creímos que eran mosquitos) nos percatamos que la cama estaba infestada de chinches. A esa hora nos movieron a otro lugar en lomas de chapultepec, lo cual estaba muy lejos de la ubicación inicial. El dueño dijo que llamáramos al día siguiente para ver que compensación podíamos recibir pero al llamar no pudimos localizarlo. El resto de la estadía no nos buscaron de parte de la gerencia para por lo menos disculparse o preguntar como estábamos.
Stayed 3 nights in Nov 2018

10/10 Excellent

Efrain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from Reservation team on 17 Oct 2018
thank you for your business, hope to see you soon!

6/10 Okay

Israel

Liked: Cleanliness
Disliked: Property conditions & facilities
No parece hotel, da inseguridad.
La habitación y ubicación vuenas, las condiciones del hotel no, sin recepción, me recibió un pintor, no había nadie para hacer el checkout, me sentí inseguro.
Stayed 3 nights in Jul 2018
Response from Reservaciones on 30 Jul 2018
Una disculpa por las inconveniencias. Estamos trabajando para mejorar. Esperamos que regrese pronto.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2018
Response from Reservaciones on 11 Dec 2018
Thank you for your comments, hope to see you soon again.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Response from Reservaciones on 11 Jun 2018
Thank you for your comments, hope to see you soon again.

6/10 Okay

pepe, Sao Paulo

Liked: Cleanliness, staff & service, room comfort
Suite em Polanco
Localização muito boa. Apartamento espacoco. Faz falta uma porta entre a área da sala/cozinha e o quarto. Fica muito frio. O edifício estava sendo rebocado por tanto peguei muita poeira e barulho mas deve ser temporal. Teria sido bom saber disto antes de reservar.
Stayed 5 nights in Dec 2017
Response from Reservation team on 26 Jan 2018
obrigado

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel cerca de las embajadas
muy acogedor y buen servicio, ESTA MUY BIEN LOCALIZADO, QUEDA CERCA DE LOS LUGARES ICONICOS DE LA CIUDAD, EL PRECIO ES BUENO, EL CUARTO ESTA LIMPIO, PERO DEBERÍAN MODERNIZAR LO Y HACERLO MAS ACOGEDOR. TIENEN MUY BUEN SERVICIO EN LINEA, Y ES FACIL DE HACER LA RESERVA. CUMPLIÓ CON MIS EXPECTATIVAS.
Stayed 2 nights in Oct 2017

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
mucho mas de lo esperado
muy bien!!!!
Stayed 4 nights in Jun 2017
gracias que bueno que te gusto. quedas invitado cuando gustes.

4/10 Poor

amin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
FATAL...enganado
muy mal servivo de este establecimiento no es compatible con el precio por noche no tiene ningun srvivio agua para beber cafe secadorar de pelo comunicacion te dan un jabon y un shampu para 2 personas y para 2 dias. no te cambian ropa de cama ni toallas...fatal no lo recomiendo... y menos por lo que ostenta de 3 estrellas no llega ni a 1 estrella

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel agradable
Está cerca de Antara, restaurantes y si te vas a mover en Polanco está muy bien ubicado y a un precio accesible

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel comodo y bien ubicado
Servicio bueno.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

6/10 Okay

octavio de j

Liked: Cleanliness
En la calle Platon todo bien. En la Horacio, mal
Después de un pésimo proceso de ingreso al hotel, en que no aparecía la reserva y el personal encargado no era profesional, fué asignada una habitación provisional bastante regular. Al día siguiente ocurrió un traslado a otro hotel de la cadena, en la calle Platón mucho mejor atendido y con una habitación estupenda. Ellos atribuían el error a la plataforma hoteles.com , pero tengo claro que fué un error del hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Departamento cómodo
Me gustó mucho la zona, sin embargo creo que hay detalles que podria mejorarle, nunca fueron a hacer la limpieza, nos dieron solo un rollo de papel y no había jabón para lavar los trastes

6/10 Okay

MIGUEL

Disliked: Property conditions & facilities
Valor x dinero aceptable
Cuando llegue me pareció peligroso el lugar pues es oscuro y me costó encontrar la puerta. Luego me di cuenta que está muy bien ubicado.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

RAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel limpio y cómodo
Excelente servicio así como la limpieza de la habitación. seguridad y buena ubicación.