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Reviews of City Express Plus by Marriott Periferico Sur Tlalpan

3 out of 5
City Express Plus by Marriott Periferico Sur Tlalpan
Blvd Adolfo Ruiz Cortines No. 4860, Col. Guadalupe, Mexico City, CDMX

Reviews

8.6

Excellent

Rating 10 - Excellent. 508 out of 956 reviews" "
Rating 8 - Good. 281 out of 956 reviews" "
Rating 6 - Okay. 87 out of 956 reviews" "
Rating 4 - Poor. 37 out of 956 reviews" "
Rating 2 - Terrible. 43 out of 956 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Guillermo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good place to stay for our quick 3 day trip.
Stayed 2 nights in May 2024

6/10 Okay

KEVIN UZIEL

Business traveller
The breakfast is very limited
Stayed 2 nights in Apr 2024
Response from Reception Manager on 2 May 2024
Dear Mr. Carrillo:We regret the inconvenience you experienced during your stay, we will share your observations with the corresponding area to seek and work on improvements.Greetings.

8/10 Good

Saira

Stayed 1 night in Mar 2024
Response from Jefe de Recepción y Venta Directa. on 2 May 2024
Estimado Sr. galindo y Señorita Saira:Agradecemos el tiempo que tuvieron en valorar su estancia, tengan por seguro trabajamos siempre en las mejoras que puedan compartirnos y brindar la mejor de las experiencias.

10/10 Excellent

Ivan

Liked: Amenities, property conditions & facilities
Executive
Stayed 1 night in Mar 2024
Response from Gerencia General on 12 Mar 2024
Estimado IvanAgrademos su visita, apreciamos mucho su valoración... nos llena de satisfacción saber que logramos la excelencia de acuerdo a sus expectativa.Muchas gracias !!!

6/10 Okay

Gisell

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Gerencia General on 12 Mar 2024
Estimada Srita GisellAgrademos su visita, nos esforzaremos por lograr su satisfacción... espero nos de la oportunidad mas adelante.Cordialmente.

2/10 Terrible

Amilkar

Stayed 1 night in Feb 2024
Response from Gerencia General on 21 Mar 2024
Estimado huéspedLamentamos seriamente no haber cubierto sus expectativas de calidad y servicio, nos esforzaremos por mejorar nuestra condición y ofrecer mejor producto en lo sucesivo.Saludos.

8/10 Good

Velia

Travelled with family, Business traveller
Disliked: Staff & service
Staff members not very friendly specially the restaurant employees, we had a very unpleasant experience trying to order food with the attitude of the people working there.
Stayed 3 nights in Jan 2024
Response from Gerencia General on 21 Mar 2024
Dear VeliaWe greatly appreciate your comments, they are very important to us.We have shared your opinion with the staff, we are committed to making the appropriate improvements.Thanks

6/10 Okay

Israel

Stayed 1 night in Jan 2024

10/10 Excellent

Eric

Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2023
Response from Gerencia General on 12 Mar 2024
Estimado EricAgrademos su visita, apreciamos mucho su valoración... nos llena de satisfacción saber que logramos la excelencia de acuerdo a sus expectativa.Ojala nos visite pronto!!!Muchas gracias.

10/10 Excellent

Israel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Gerencia General on 12 Mar 2024
Estimado IsraelAgrademos su visita, apreciamos mucho su valoración... nos llena de satisfacción saber que logramos la excelencia de acuerdo a sus expectativa.Ojala nos visite pronto!!!Muchas gracias.

8/10 Good

Arlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Gerencia General on 12 Mar 2024
Estimada ArleneAgrademos su visita, apreciamos mucho su valoración... nos llena de satisfacción saber que logramos la excelencia de acuerdo a sus expectativa.Ojala nos visite pronto!!!Muchas gracias.

8/10 Good

Mario A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sr on 9 Feb 2024
Muchas Gracias por su calificación

2/10 Terrible

Jose Guadalupe

Stayed 1 night in Dec 2023

4/10 Poor

Marcela

Stayed 1 night in Dec 2023

10/10 Excellent

Radhakrishnan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Dec 2023
Response from Gerencia General on 12 Mar 2024
Hola RadhakrishnanAgrademos su visita, apreciamos mucho su valoración... nos llena de satisfacción saber que logramos la excelencia de acuerdo a sus expectativa.Ojala nos visite pronto!!!Muchas gracias.

6/10 Okay

Jesús

Travelled with family, Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Estuve 3 noches y no hicieron limpieza al cuarto ningun dia, las señoritas del restaurante te atienden de muy mala manera a excepcion de un señor no recuerdo el nombre que su atención si fue de 10. En términos generales le doy un 7.
Stayed 1 night in Nov 2023
Response from Gerencia General on 4 Dec 2023
Estimado JesúsNos apena mucho que no hayamos tenido las condiciones y acciones adecuadas para hacer placentera tu estancia, son sumamente valiosos los comentarios que nos haces y les pondremos mucha atención para mejorarlos.Esperemos nos des la oportunidad.Gracias

10/10 Excellent

Jesús

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen servicio y el hotel muy limpio
Stayed 1 night in Nov 2023
Response from Gerencia General on 25 Nov 2023
Estimado JesúsMuchas gracias por sus comentarios y valoración, será una un gusto tenerlo nuevamente en casa, esperamos verlo pronto.Cordialmente,

10/10 Excellent

S Margarita

Stayed 2 nights in Nov 2023
Response from Gerencia General on 25 Nov 2023
Estimada margaritaMuchas gracias por sus comentarios y valoración, será una un gusto tenerla nuevamente en casa, esperamos verla pronto.Cordialmente,

10/10 Excellent

Jose, Alajuela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place, great service, good food
Stayed 5 nights in Nov 2023
Response from Gerencia General on 14 Nov 2023
Dear José,Thank you very much for your comments, it will be a pleasure to see you soon.Greetings

2/10 Terrible

Juan Manuel Gonzalez Rubio

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
My room m dirty first night, second night they did not change the dirty linen, third night they did not even clean the room, the whole stay was really bad like a 1 dollar hotel.
Stayed 5 nights in Oct 2023
Response from Gerencia General on 2 Nov 2023
Dear Mr. Gonzalez Thank you very much for sharing your experience with us, we have discussed this issue with the cleaning leadership team and we are committed to improving immediately, I hope you give us a vote of confidence.We extend a great apology to you.Cordially,

2/10 Terrible

Anuar, Doral

Disliked: Staff & service, property conditions & facilities
a
Stayed 5 nights in Oct 2023
Response from Gerencia General on 23 Oct 2023
Estimado huéspedLe enviamos un cordial saludo, al tiempo de ponernos a su disposición para conocer el motivo por el cual a su consideración nuestra valoración no es positiva, esperamos poderlo leer o escuchar y llegar a tener una mejora en conjunto, dejo a disposición mi correo electrónico para mantener comunicación cppst.gerencia@cityexpress.com.mx.Gracias

8/10 Good

JORGE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near hospitals, lots of traffic and inconvenient to walk.
Stayed 1 night in Sep 2023
Response from Gerencia General on 23 Sept 2023
Dear Mr. JorgeWe greatly appreciate your comments and the rating you give us, we will strive at your discretion to achieve excellence in your rating.Greetings

10/10 Excellent

Jorge

Stayed 1 night in Sep 2023
Response from Gerencia General on 12 Oct 2023
Estimado Jorge Muchas gracias por tu vista y compartir con nosotros tu valoración, esperamos verte pronto en Hoteles City.Cordialmente,

10/10 Excellent

alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Gerencia General on 16 Aug 2023
Estimado Alberto, Muchas gracias por tu estancia y el tiempo que nos da posterior a su salida, esperamos verlo pronto en Hoteles City.Cordialmente,

10/10 Excellent

Beatriz, Weston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Gerencia General on 8 Aug 2023
Estimada BeatrizMuchas gracias por tu visita, nos complace saber que tu experiencia fue adecuada. Apreciamos mucho que tus valoración y te esperamos pronto de regreso con nosotros.Cordialmente,

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
They did not had my reservation so I had to pay double, eventhough I had it confirmed by expedia.
Stayed 2 nights in Jun 2023
Response from Gerencia General on 27 Jun 2023
Estimada MarjorieMuchas gracias por compartir tu experiencia con nosotros, lamento mucho que no haya sido positiva... te ofrecemos una enorme disculpa por este incidente.Quedo atento a tus comentarios

10/10 Excellent

Patricia Sofia

Stayed 3 nights in Jun 2023
Response from Gerencia General on 5 Jun 2023
Estimada PatriciaMuchas gracias por tu valoración y estancia, es un gusto recibirte en Hoteles City.Esperamos verte pronto.Slds

8/10 Good

Mary

Stayed 2 nights in May 2023
Response from Gerencia General on 22 May 2023
Estimada MaryMuchas gracias por tu valoración... nos esforzaremos por lograr tu total satisfacción. Esperamos verte pronto en la familia City.Cordialmente,

10/10 Excellent

Stevie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I looooove staying here when I come in town to see my boyfriend play football! It’s right across the bridge from where the team stays, so we walk all over for food & treats! The staff is so patient with the language barrier as well!
Stayed 4 nights in May 2023
Response from Gerencia General on 10 May 2023
Dear, SteviThank you very much for your comments and visit.You are welcome at our hotel.Regurds

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super kind, and they always were able to help.
Stayed 4 nights in Apr 2023
Response from Gerencia General on 25 Apr 2023
Dear AdrianThank so much for your comments!!!Have a nice day

8/10 Good

Mary

Stayed 1 night in Apr 2023
Response from Gerencia General on 22 Apr 2023
Hola MaryMuchas gracias por tu valoración, haremos nuestro mejor esfuerzo para lograr tu satisfacción total.Te esperamos pronto.Cordialmente,

8/10 Good

Juan Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Mar 2023
Response from Gerencia General on 1 Apr 2023
Estimado Juan DanielMuchas gracias por tus comentarios y valoración, esperamos verte pronto en Hoteles City.Cordialmente,

10/10 Excellent

Mirza Lizzette

Stayed 1 night in Mar 2023
Response from Gerencia General on 24 Mar 2023
Estimada ClaudiaMuchas gracias por tu valoración, esperamos verte pronto en la familia City.Cordialmente,

6/10 Okay

Angel

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I was pretty disappointed about the cleanliness of the hotel and the room, other than that, the staff is very kind and the facilities are in good shape.
Stayed 3 nights in Mar 2023
Response from Gerencia General on 18 Mar 2023
Dear AngelThank you very much for your comments and your visit.We are sorry for not fulfilling the cleaning promise on your visit, we will strive to be better.Greetings

6/10 Okay

Fernando

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk is not helpful. They can’t help much.
Stayed 1 night in Feb 2023
Response from Gerencia General on 23 Feb 2023
Estimado Fernando Muchas gracias por tus estancia y valoración, nos esforzaremos por mejorar nuestro servicio y operación para lograr mayor satisfacción.Slds

10/10 Excellent

Ana Karen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great attention
Response from Gerencia General on 17 Jan 2023
Hola Ana KarenMuchas gracias por tu compartir tu valoración, aprecio mucho tu visita y esperamos verte pronto en Hoteles City.Cordialmente,

10/10 Excellent

Angel

Stayed 1 night in Jan 2023
Response from Gerencia General on 17 Jan 2023
Estimado ÁngelMuchas gracias por tu valoración, esperamos verte pronto en City Express. Slds

2/10 Terrible

Isabel

Travelled with family
Disliked: Staff & service, room comfort
Stayed 2 nights in Dec 2022
Response from Gerencia General on 9 Jan 2023
Estimada IsabelMuchas gracias por compartir tu calificación, nos llama mucho la atención que no logramos una buena experiencia, me gustaría mucho saber la razón le dejo mi correo ojala me pudiera retroalimentar. cppst.gerencia@cityexpress.com.mxGracias

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I guess I didn’t understand the meaning of the word Express, I was expecting some amenities in my room, for example a small refrigerator, coffee, closet and some drawers
Response from Gerencia General on 15 Dec 2022
Dear MariaThank you very much for your comments, they are very important to us.We value what you expose us and we transmit this comment to senior management so that they take it into account and we can include some of these services.Thank you

10/10 Excellent

yurguen jesus

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay at if you’re going to the estadio azteca !
Stayed 2 nights in Sep 2022
Response from JVD on 26 Oct 2022
Dear Mr. Yurguen, we appreciate your preference for choosing the City Express Hotel Chain during your stay in Mexico City. Rest assured that we will continue working to exceed your expectations and make your stay as pleasant as possible. We are at your service.

10/10 Excellent

Abraham

Stayed 1 night in Jul 2022
Response from JVD on 3 Aug 2022
Estimado Sr. Abraham, agradecemos su preferencia por elegir la Cadena de Hoteles City Express durante su hospedaje en la ciudad de México. Tenga por seguro que seguiremos trabajando para superar sus expectativas y que su estancia sea la más placentera. Quedamos a sus órdenes.

8/10 Good

Cesar

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to hospitals
Stayed 2 nights in Jun 2022
Response from JVD on 9 Jul 2022
Estimado Sr. Cesar, agradecemos su preferencia por elegir la Cadena de Hoteles City Express durante su hospedaje en la ciudad de México. También agradecemos mucho el tiempo que se tomó para escribirnos sus valiosos comentarios y así mismo le comento que se tomarán medidas para mejorar el punto que nos menciona. Quedamos a sus órdenes.

6/10 Okay

Marcial

Travelled with family
Liked: Staff & service
The hotel looks old..somewhat dirty ..the room ok but the towels and linen old...
Stayed 1 night in Jun 2022
Response from JVD on 9 Jul 2022
Estimado Sr. Marcial, agradecemos su preferencia por elegir la Cadena de Hoteles City Express durante su hospedaje en la ciudad de México. También agradecemos mucho el tiempo que se tomó para escribirnos sus valiosos comentarios y así mismo le comento que se tomarán medidas para mejorar el punto que nos menciona. Quedamos a sus órdenes.

10/10 Excellent

REYNALDO, PETALUMA

Stayed 1 night in Jun 2022

8/10 Good

Lupe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really friendly & Helpful. Dinning/Kitchen staff specifically. The only complaint I have is the housekeeping staff. They need to pay more attention to the cleanliness of the room. I noticed my shower wasn't cleaned in detail and a cap I dropped on the corner of the bathroom, stayed there for over 5 days, which leads me to think they did not sweep thoroughly. I would also suggest an upgrade. Towels & shower curtain were a bit old (tears) and the TV had lines running horizontal, which means TV is old and dying. Will this stop me from staying here again? NO. If I go visit the same area in Mexico DF, I will stay here again. El personal es muy servicial y amable, en especial las personas que trabajan en la cocina. El lugar necesita remplazar las toallas Y la cortina del baño. Se miraban viejas. La television tenia lineas horizontales que indican que la TV esta a punto de fallar. Mi unica queja es los que limpian el cuarto. Tienen que poner mas atencion. Mi regadera se miraba sucia, como que no la limpiaban bien y un tapa que se me callo, estuvo en la misma esquina por 5 dias, lo que me indican que nunca barrieron sobre esa esquina. PERO aun asi, esto no me mueve a quedar en otro lugar. El lugar es seguro y bueno. Y si visito esta parte de CDMX, aqui me quedare de nuevo.
Stayed 9 nights in May 2022
Response from JVD on 9 Jul 2022
Estimado Sr. Lupe, agradecemos su preferencia por elegir la Cadena de Hoteles City Express durante su hospedaje en la ciudad de México. También agradecemos mucho el tiempo que se tomó para escribirnos sus valiosos comentarios y así mismo le comento que se tomarán medidas para mejorar el punto que nos menciona. Quedamos a sus órdenes.

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2022

10/10 Excellent

Stevie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was perfect for my stay in CDMX! Within walking distance to food & the ppl I came to visit. Staff was pleasant
Stayed 4 nights in May 2022
Response from JVD on 9 Jul 2022
Estimado Sr. Stevie, agradecemos su preferencia por elegir la Cadena de Hoteles City Express durante su hospedaje en la ciudad de México. Tenga por seguro que seguiremos trabajando para superar sus expectativas y que su estancia sea la más placentera. Quedamos a sus órdenes.

8/10 Good

Alejandro, HENDERSON

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2022

6/10 Okay

Verified traveller

Stayed 3 nights in Apr 2022
Response from Paulina Herrera on 26 Apr 2022
Buenos dias. Con el gusto de saludarle. Agradecemos mucho su preferencia al hospedarse con nosostros, y valoramos mucho sus comentarios. Seguiremos trabajando para en su proxima visita sea la adecuada para usted y su familia. Quedamos atentos a sus comentarios. Saludos.

10/10 Excellent

Luis, Moreno Valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal es muy amable y atento, la ubicación no es tan conveniente
Stayed 1 night in Mar 2022
Response from Gonzalo Toledo Ejecutivo de venta directa. on 4 Apr 2022
Estimado Caballero Luis. Con el gusto de saludarle. Agradecemos mucho su preferencia al hospedarse con nosostros, y valoramos mucho sus comentarios. Seguiremos trabajando para en su proxima visita sea la adecuada para usted y su familia. Quedamos atento a sus comentarios. Saludos.