Serves breakfast, lunch and dinner
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Reviews of Mercure Marseille Centre Vieux Port

4 out of 5
Mercure Marseille Centre Vieux Port
1 Rue Neuve Saint Martin, Marseille, Bouches-du-Rhone

Reviews

8.4

Very good

Rating 10 - Excellent. 335 out of 867 reviews" "
Rating 8 - Good. 386 out of 867 reviews" "
Rating 6 - Okay. 98 out of 867 reviews" "
Rating 4 - Poor. 35 out of 867 reviews" "
Rating 2 - Terrible. 13 out of 867 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Guy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the location near the old port very convenient for visiting the old port area and selection of restaurants, all within walking distance. Check in staff were very helpful. The parking location and way back was a bit challenging even with good instructions from staff (at night and with new rental car) however was very safe and secure. Room was fine except that we found the paper glasses provided were a bit of a letdown.
Stayed 2 nights in Apr 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Frances Leigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beds and a great location!
Stayed 6 nights in Mar 2024

10/10 Excellent

Irina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and amazing comfort
In the city centre, less than 10 min walking to the Vieux Port. Extremely comfortable bed, nice shower with Nuxe shower gel, decent room size. Breakfast was also very good, with delicious local cheeses and lots of options. Will definitely stay here again when in Marseille.
Stayed 4 nights in Dec 2023

4/10 Poor

Dahlia

Disliked: Property conditions & facilities

4/10 Poor

Mark, Hillsborough

This is not a 4 star hotel. Bathroom had combination body wash/shampoo. Not lotions. No conditioner. No bar soap. Gym had no glasses for water all week long. This rating is based on a 4 star hotel rating.
Stayed 6 nights in Nov 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

VICTORIA

Stayed 1 night in Nov 2023

10/10 Excellent

Angélique

Stayed 1 night in Oct 2023

6/10 Okay

les

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The parking was offsite and when I couldn't find it after a very long day driving a male member of staff was very dismmissive of my problem. On leaving I found my car had been broken in to and when I reported this a female staff member said I had parked on the wrong level and dissmissed the event as nothing to do with them. later that day a different female staff member did help with my situation. Overall, they could indeed SHOULD have offered more assistance to our situation
Stayed 2 nights in Oct 2023

10/10 Excellent

Marion A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Sylvie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect, except the abominable plastic undersheets on the otherwise excellent beds .
Stayed 3 nights in Sep 2023

6/10 Okay

RENE-CHARLES

Stayed 2 nights in Sep 2023
Response from Catherine on 11 Oct 2023
Bonjour,Il semblerait que notre établissement ne vous ait pas donné entière satisfaction et j'en suis sincèrement navrée.Il juste dommage que nous ne sachions pas ce qui a pu vous déplaire, nous aurions alors peut-être pu répondre à vos demandes.CordialementCatherine - Quality Assistant Mercure Marseille Centre Vieux-Port - Eco-labeled hotel Green Key 2023

4/10 Poor

CHRISTINE

Stayed 5 nights in Sep 2023

10/10 Excellent

Regis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and friendly service
Stayed 1 night in Sep 2023

10/10 Excellent

Dimitrios

Stayed 1 night in Sep 2023

8/10 Good

Bashar, Amman

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location and walkable to the old port. Great helpful staff. Value for money is good, not a 5-star hotel but very good for the money you pay. There’s a safe and convenient parking for €20 if you have a car.
Stayed 2 nights in Sep 2023

10/10 Excellent

Nora

Travelled with family
Nice hotel. Great location. Wonderful staff.
Stayed 1 night in Sep 2023

8/10 Good

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The carpet is old and not clean
Stayed 1 night in Sep 2023

10/10 Excellent

Maxence

Stayed 1 night in Aug 2023

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. The staff were friendly and helpful. The room had everything we needed and we had a great view. The breakfast buffet was wonderful too! We would stay there again.
Stayed 1 night in Jul 2023

10/10 Excellent

Ouali

Stayed 1 night in Jul 2023

4/10 Poor

Sanjay

Stayed 1 night in Jul 2023

6/10 Okay

VALERIE

Stayed 1 night in Jul 2023
Response from Catherine on 17 Jul 2023
Bonjour,Il est dommage que nous ne sachions pas ce qui vous a déplu. Nous aurions peut-être pu y apporter une réponse.Cordialement

8/10 Good

Carole

Stayed 1 night in Jun 2023

10/10 Excellent

Dawn

Stayed 4 nights in Jun 2023

8/10 Good

Marie L

Stayed 1 night in Jun 2023

10/10 Excellent

Clinett

Stayed 1 night in Jun 2023

8/10 Good

CLAUDE

Stayed 2 nights in May 2023

10/10 Excellent

BRUCE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

SAKI

Stayed 3 nights in May 2023

6/10 Okay

Costantino

Liked: Cleanliness, room comfort
50%
La ragazza alla recemption molto gentile perché arrivati di domenica e il parcheggio NON dell’hotel ma di un centro commerciale erano chiudi tutti ascensori e scale , costretti ad uscire dall’antrata viatica , orribile e pericoloso.
Stayed 1 night in May 2023

6/10 Okay

Patricia

Stayed 3 nights in May 2023

10/10 Excellent

Mohammad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, nice and helpful staff, spacious rooms
Stayed 3 nights in Apr 2023

6/10 Okay

sarah

Stayed 1 night in Apr 2023
Response from Catherine on 31 May 2023
Bonjour, je vous remercie d'avoir pris le temps de mettre une notation mais il est dommage que nous ne sachions pas ce qui vous a déplu. Cordialement. Catherine AlluinAssistante Qualité Mercure Marseille Centre Vieux-PortHôtel Eco-labellisé Clef Verte 2023

8/10 Good

jean-louis

Stayed 1 night in Apr 2023

8/10 Good

Ali

Stayed 3 nights in Apr 2023

10/10 Excellent

Aurélien

Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Catherine Alluin on 9 Jan 2023
Bonjour,Je vous remercie pour cette notation et suis ravie que votre séjour ait correspondu à vos attentes.Aussi, j'espère que nous aurons le plaisir de vous accueillir de nouveau.Je vous souhaite une belle année 2023.Bien cordialementCatherine AlluinAssistante Qualité Mercure Marseille Centre Vieux-Port

8/10 Good

VISHAL

Stayed 1 night in Oct 2022
Response from Catherine on 3 Nov 2022
Bonjour et merci pour cette notation. Je suis ravie que votre séjour se soit déroulé dans de bonne conditions. Au plaisir de vous accueillir de nouveau,Bien cordialementCatherine AlluinAssistante Qualité Mercure Marseille Centre Vieux-Port

8/10 Good

Austin

Stayed 3 nights in Jun 2022

8/10 Good

Derek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

8/10 Good

xuan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Easy access to parking , parking spots not cramped. Excellent location, close to the Old Port and a shopping centre Facilities need to be updated
Stayed 3 nights in Jun 2022

6/10 Okay

Armin

Travelled with partner
Liked: Staff & service, property conditions & facilities
We had a very nice view on the 12th floor. Big and spacious rooms, but not necessary sparkling clean. The room service options were very limited.
Stayed 1 night in May 2022

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Only one water per stay (3days) ridiculous also no Late check out,
Stayed 2 nights in May 2022

10/10 Excellent

Keven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marseille worth a visit.
Spent a few days in Marseille to chill, enjoy the historic sites and take in the atmosphere. Marseille is a busy place with lots to see and plenty of places to eat and drink. This Mercure is located well, comfortable, and has a great breakfast.
Stayed 3 nights in May 2022

2/10 Terrible

Saad

Stayed 3 nights in Mar 2022

8/10 Good

Faisal

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was in a downtown area.. the parking was in mall nearby and the instruction to park there was confusing.
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2021

4/10 Poor

So Youn

Stayed 1 night in Sep 2021