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Reviews of Oracle Hotel and Residences

3 out of 5
Oracle Hotel and Residences
317 Katipunan Avenue, Loyola Heights, Quezon City, Manila

Reviews

7.0

Good

Rating 10 - Excellent. 7 out of 62 reviews" "
Rating 8 - Good. 31 out of 62 reviews" "
Rating 6 - Okay. 15 out of 62 reviews" "
Rating 4 - Poor. 6 out of 62 reviews" "
Rating 2 - Terrible. 3 out of 62 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

10/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

KN, Fukuoka, jp

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service provided was very good. I had no problem.
Stayed 4 nights in Feb 2019

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Kim Romero on 2 Jan 2019
Warmest Greetings from Oracle Hotel! Your review is important to us, thank you for sharing your thoughts with us! Happy Holidays

8/10 Good

Cris Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank Oracle!
It was amazing with its cleanliness and the location is near to my training venue, at ADMU.
Stayed 6 nights in Dec 2018
Response from Kim Romero on 19 Dec 2018
Warmest Greeting from Oracle Hotel! Thank you for your positive response, we are hoping to see you again. Happy Holidays!

4/10 Poor

Karen, Malaysia

Disliked: Cleanliness, property conditions & facilities
Noisy aircon. No buffet. Breakfast room servive. Room small. Got cockroach . Room service same menu. Shower dont workwell half way cold water comes on.
Stayed 2 nights in Oct 2018
Response from Kim Romero on 24 Oct 2018
Warmest greetings from Oracle Hotel! Apologies for all the inconvenience we have caused you, we will surely work on the weak points that you shared with us. Hoping to see you again!

6/10 Okay

Zenas, Cebu City, Cebu

Liked: Staff & service
Nice hotel close to schools
Generally a good hotel except that our floor at 7th smells cigarette. They should impose strict no smoking policy in their hotel as it affects plenty of their guests.
Stayed 3 nights in Oct 2018
Response from Kim Romero on 24 Oct 2018
Warmest Greetings from Oracle Hotel! Thank you for your good review, we will investigate about the smell at the 7th floor. This is to inform you that the hotel policy is non-smoking. Hope you had a great stay with us.

6/10 Okay

RUBY

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
over-all rating was just ok. GOod Points: 1.The check-in and check-out was fast, 2. friendly staff. 3. They allowed us to extend (subject to availability of course) until 2pm. 4. Family room was quite big 5. Good amenities ( but cold improve more) 6. Clean room Bad Point/Needs improvement 1. Windows are not sound proof. It was like there were no windows or all windows were wide open-even if they were not. You can hear all the vehicles passing by. It was very difficult to get any sleep. You can hear the wheeler trucks passing by, honking horns. It was really bad.!!!!! 2. Water heater was not working. 3. wi-fi not very good, always disconnecting 4. TV Cable stopped working around 10pm until we checked out the following day. 5, only 2 sets of towels were provided including other toiletries. We asked for 2 more, but had to call twice as it was taking too long to arrive 6 Though breakfast was quite good, refilling was slow, considering that it was still early. We were there at 6am. Some utensils were not washed well.. 7. Not enough parking space. .
Stayed 1 night in Sep 2018
Response from Kim Romero on 25 Sept 2018
Warmest greeting from Oracle Hotel, Thank you for your honest review, the good points you have pointed and for the appreciation of our friendly staffs. We will surely work on our weak points to satisfy your needs on your next stay with us. Hoping to see you again in our property, have a great day ahead!

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2018
Response from Kim Romero on 19 Sept 2018
Warmest greetings from Oracle Hotel! Thank you for staying with us, hope you had a great stay.

2/10 Terrible

Roel Aurelio

Double charging
Had a hard time using your app. Accidentally double book and now you are charging ne double.
Stayed 8 nights in Aug 2018

8/10 Good

Verified traveller

The hotel was clean. It was a pleasant stay. The breakfast was average though.
Stayed 1 night in Aug 2018
Response from Kim Romero on 5 Sept 2018
Warmest greetings from Oracle Hotel, Thank you for your great response, hope we had satisfied your stay with us. Hoping to see you soon again!

8/10 Good

Vina, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property is clean. Staffs are friendly & service is good. Problems & issues were addressed right away. The area is safe and there’s a lot of restaurants, coffee shops, supermarket, laundry, banks. A mall is 5 mins away with a tricycle ride, for 2 person is 40-50pesos. Always prepare a smaller bills of pesos.
Stayed 3 nights in Aug 2018
Response from Kim Romero on 28 Aug 2018
Greeting from Oracle Hotel and Residences, Thank you for the great response, we hope to see you again soon.

6/10 Okay

Verified traveller

Oracle
Room was very small. Wifi is so so. Staff were very friendly and helpful. There is a good barbershop in the building. If you have things to do near Ateneo it is conveniently located
Stayed 1 night in Aug 2018
Response from Kim Romero on 22 Aug 2018
Greetings from Oracle Hotel and Residences, Thank you for your honest review, hope you had a great stay with us. We are doing our best to satisfy your needs thru great service. Looking forward to seeing you again, have a nice day!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, across ADMU
Since our room was a one bedroom accommodation, it was spacious, clean and money's worth. Breakfast was plated and served at our room every morning.
Stayed 2 nights in Aug 2018
Response from Kim Romero on 20 Aug 2018
Greetings from Oracle Hotel and Residences, Thank you for your great review, we're looking forward on seeing you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Kim Romero on 16 Aug 2018
Thank you for Staying at Oracle Hotel! We hope to see you again.

8/10 Good

Robert, Kuwait

Liked: Staff & service, room comfort
Great staff, but facilities and hotel rooms need to be improved, really happy that there was a bidet available
Stayed 3 nights in Jul 2018
Response from Kim Romero on 16 Aug 2018
Thank you for staying at Oracle Hotel! Your review is important to us. We will be looking forward to see you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
For the purpose of my trip, I found Oracle hotel very convenient since I was assisting my daughter on her first few weeks with Ateneo. Getting to and from the school was very convenient plus the rooms we stayed in was comfortable, a 2 bedroom suite.
Stayed 1 night in Jun 2018
Response from Kim Romero on 25 Jul 2018
Thank you for the great review, hoping to see you soon again.

8/10 Good

Verified traveller

Stayed 5 nights in May 2018
Response from Kim Romero on 25 Jul 2018
Thank you for staying at Oracle Hotel, hope you had a great stay. Hoping to see you soon again.

8/10 Good

Luz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018
Response from Kim Romero on 25 Jul 2018
Thank you for staying at Oracle Hotel, hope you had a great stay. Hoping to see you soon again.

6/10 Okay

Manuel

Not satisfied
Was not as expected. For the price, not worth it for the room, to small and feeling cramped.
Stayed 1 night in Dec 2017

4/10 Poor

Sue

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Will not stay at Oracle again
Manila was hot and humid and thus air conditioned room is a must. I checked into a room which the air-conditioning was not working and the room had a cockroach. I changed to another room which had a working air condition, but the unit was very old & noisy and a couple of days later, I found a cockroach crawling in the room.

6/10 Okay

Angela

Liked: Room comfort
Location was perfect. Bathroom was not as clean as expected.

8/10 Good

Xing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So I learned upon arrival that most of the room don't have actual windows. I decided to upgrade to a room with windows, which was worth every penny. Wifi was good (unlike the other hotels I stayed in in Manila). Pretty clean. No complaint about the bathroom.

6/10 Okay

Adrian Peter

Liked: Cleanliness
Good but could be better.
Stayed 1 night in the 2 bedroom suite with family. Basement parking was full when we arrived so we parked in a separate building within the same block. The parking space was not paved and was poorly lit but at least it had its own security guard. It was hard to avoid stepping into the deep muddy puddles since we got there right after a downpour. Check in was quick. Hotel staff were pleasant and very helpful. My kid had an early activity in the University so the 5am breakfast buffet was a big thing. Tip: choose a room which is not facing the street. Street noise was very loud, mostly from old diesel trucks rattling through the bumpy road in front of the hotel throughout the entire night.

8/10 Good

denis, perth australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location easy to travel to most places aroundquezn
Staff are excellent this is my 30th trip to manila and this hotel is very acceptable to stay at.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good affordable hotel....
Very good. Very comfortable beds even the extra bed for our son.. The most comfortable roll away bed. Our second time stay... Staff are super great, hospitable!! The breakfast has room for improvement...mire variety e.g. Cereals, fruits, and choices for juice e.g. Kalamansi, mango juice. We will go back definitely when we are around the area of katipunan road.

10/10 Excellent

Theresa, Manila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staffs are pleasant with good service. Clean rooms and space is just enough for a couple.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

gina, Philippines

Disliked: Cleanliness, property conditions & facilities, room comfort
My worst staycation experience
September 19 2015 I checked in at your hotel Sept 18,2015 for convenience because my daughter is taking the Ateneo college entrance exam (ACET) today sept. 19, 2015. To my disgust as i was about to leave your hotel at around 530am, a car was parked in front of my car, thus i cannot get out! . Unfortunately i did not get the plate number but come to think of it, it wasn't the car owner's fault . The staff or parking attendant in dark gray and thesecurity guard are at fault because they allowed the guest to double park. The worst part they cannot get in touch who the driver was because they don't know the room the driver was in. The parking attendant & the guard were finger pointing at each other because they dont know who the owner was. I had no other choice but to bring my daughter to ateneo asap via taxi. When i went back to oracle at around 6am, the double-parked-car was still there, so obviouslythe owner was still uninformed. At around 635am i went back to the parking area and the double-parked-car was gone. Double parking may be a regular practice in your business but responsibility must be always exercised. If this incident happened to an emergency situation, these 2 guys' irresponsibility is unforgiveable. Regrets but i consider this incident as an emergency case. This incident cannot be denied that it happened. My daughter was with me. I guess these 2 guys (the guard assigned & the staff/parking attendant at the time this car was parked) should be reprimanded. A

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a very convenient hotel along Katipunan
Overall, my stay at this hotel was without any problem. Hotel service is definitely one of the best. Hotel amenities is average. WiFi connection is not a problem. However, the noise from the busy road in front of the hotel can sometimes be heard inside the room.

8/10 Good

Verified traveller

Liked: Staff & service
Best Option in Quezon City
Probably one of the best places to stay in Quezon City. Nice area with lots to do and good selection of healthy restaurants near by (which can be quite hard to find in Manila). Would definitely recommend staying here.

8/10 Good

Edmond, Nashville, TN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a good night's sleep
Stayed at this hotel right after flying in and was leaving for Baguio early the next morning and another night after arriving from Baguio and we were flying out early the next morning. We stayed here because it was close to my brother's condo who we traveled with. This hotel was perfect for our needs. We just needed a clean room to shower and sleep in for a quick stay. The rooms were clean and quiet at night. The night crew was friendly and great. This is more of a service hotel that served our needs perfectly. The price was also fair and relatively inexpensive. I'd stay here again if I have the same need but if I had to stay in manila for an extended time I'd probably stay at a more upscale hotel

6/10 Okay

Yasuyuki

Liked: Staff & service
Disliked: Room comfort

6/10 Okay

Mo247

Liked: Cleanliness, staff & service
Small rooms but Great location!
It wasn't too big of a room however close to a lot of restaurants and transit.

8/10 Good

MJ, North Babylon, NY

Liked: Cleanliness, staff & service
Close proximity to restaurants
The hotel is clean, there always people cleaning continuously. Staff is excellent and always have a welcome smile when they see you. My only complaint is that the rooms doesn't have any windows. I'm you can live with that, then it's fine. The hotel should have a restaurant so you don't have to go outside to eat if you don't feel that you have to but breakfast is great though. They have to also improve on their wifi service...

8/10 Good

Mo247

Liked: Cleanliness, staff & service, room comfort
Close to food and transit!
Not so bad for the price, a little small room but it'll do. Hotel has lots of food places nearby and transit is easy access also.

8/10 Good

Saul, Manchester, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Midrange Hotel.
Has Free Parking, Friendly Staff The standard rooms are a too small and windowless so I upgraded for very little extra.The superior rooms are a little bigger and have a nice city-scape view. If you have the included breakfast the food is good with a variety of choices.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Myke, Bangkok

Disliked: Staff & service, property conditions & facilities, room comfort
Overpriced inferior product
Overpriced underwhelming, this is more like a cheap apartment than an actual hotel room you can get a better hotel in eastwood or ortigas for less and an actual proper hotel, wifi not existent, staff lacks training,

8/10 Good

Mzandonda show

Liked: Cleanliness, staff & service, room comfort
Restful place
I enjoyed my stay it was very vivid.Television with better channels it was great.Wlfi always available.linen was changed almost every day.There was room for negotiation in terms of needy thank for such swift response. However, there is need to improve the time when the items go for laundry.It seems you take long time to return the clothes. I suggest that you ask the client when to expect the things.Lastly ,variety in terms of coffee is also encouraged not all people prefer coffee so try to have variety such as tea,milo,etc.

6/10 Okay

Steven, u.s.

Nothing to write home about.

8/10 Good

Andrew, Honolulu, Hawaii

Liked: Cleanliness, staff & service, room comfort
Comfortable hotel stay near Ateneo de Manila
I booked the hotel room for my wife when he stayed for a few days in Quezon City recently (Aug 2014). When I went with her to check her in, I was pleasantly surprised that the front desk manager, Eric, remembered me from my stay there three years ago. My wife remarked that the hotel staff were very friendly throughout her stay. The rooms were clean, and the bed was comfortable. She liked that the housekeeping staff made cute designs with the towels. She also liked that the breakfast was delivered to the room. We recommend this hotel if you are intending to stay in the Quezon City area. It is close to an LRT station, there are many food places along the street that the hotel is on (Katipunan Avenue).

8/10 Good

Joe Jimenez, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great!I recommend to anyone.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Second Thoughts
We stayed at 5 different Hotels during this trip and this was our least favorite. The room was nowhere close to what the website photos showed, the only way to get luggage to the main floor was maneuvering through stair steps, either from the garage and the main street level. Small roaches were evident which indicated poor sanitation. This facility can probably use some fresh management.

6/10 Okay

Amin, Melbourne, Australia

Liked: Cleanliness, staff & service
Disliked: Room comfort
Congested rooms. Most rooms are without windows.
We were nitially given a room without a window. My wife who is claustrophobic found it difficult to breathe and stayed in the the passage. Informed management about it and asked to change room. They gave us another room which had windows.. The rooms are rather small compared to other hotels in the region. The Ateneo university where my conference was held was just opposite within walking distance. Many eateries around. Plenty of taxis available which run on meters and price is reasonable. Went to a shopping complex and park . Came from the airport at night in Hired micro bus provided by Rent a car (AVIS) . Cost 2000 pesos. Took a metered taxi to the airport , which cost only 300 pesos.

6/10 Okay

Tomo, Japan

Disliked: Cleanliness, property conditions & facilities, room comfort
Simple Business Hotel on a Budget
This hotel is ideal if you are having a short stay and need to be near Ateneo University...if this is not you I would suggest Luxent Hotel.

8/10 Good

One night stay, Close to Quezon City

Liked: Staff & service
Excellent customer service
Before we checked out they checked our room and found we left phone charger and they held us to give it to us Disappointed on the breakfast , very small and not very appetising There was long wait on preparing breakfast Coffee was already cold

2/10 Terrible

CNMI traveler

Disliked: Cleanliness, staff & service, room comfort
Dormitory not hotel..
This is not a Hotel it is a dormitory for the college across the street. Over 90 % of hotel is students, hotel has roaches, suites are laughable, towels are so old and dingy. Bedroom comforter is old and nasty. The cleaning people do not clean your room only spray air freshener. Breakfast offered is brought from downstairs because no kitchen in hotel.Unless you are looking for a dirty and nasty hotel stay away from here.....

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Just Okay
Windowless rooms and long dark corridors make for a functional-only athmosphere. Staff is friendly and tries to accommodate requests. The location is excellent when visiting Ateneo University or Miriam College which are right across the street. Or UP Diliman by taxi ride. Otherwise there is nothing to recommend about the area.

6/10 Okay

Anonymous

Liked: Cleanliness, staff & service
Good value at the rate paid
Not ideal as far as situation is concerned as everything is a taxi ride away. Excellent Philippino style restaurant (The Wooden Spoon) as well as The Coffee Bean and an another couple of eating establishments are close at hand. I did not have time to try the japanese restaurant in the hotel. Rooms are a bit strange as many do not have windows and I would not recommend the hotel for people looking for a long term base as it might feel claustrophobic. Beds were comfortable and room cleanliness could not be faulted. Housekeeping and maintenance attended to any issues on the turn. I was upgraded on arrival without asking, and later my request for transfer to a room with a window was granted immediately without demur. Breakfast arrangements require radical upgrading and guests are advised for the present to eat out. Summary....good value for a short stay

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff, Convienient Location
While the rooms are small, the staff and housekeeping were excellent. If you've ever been to Manila, then you already know that the whole city is very crowded. I stayed at the Oracle Hotel for four days prior to my final destination (Mall of Asia area) and have nothing to complain about. The hotel is located on a main street near many, many restaurants, ATM/s, convienience stores, etc.. all within walking distance. Security is very good and the hotel has plenty staff to help with your luggage, calling a taxi, etc.... This was my second stay at the Oracle hotel and will probably stay there again.