Ratings based on 53 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Hotel

Posted 14-Jul-2014
Have stayed several times and once again we were not disappointed. Lovely setting, friendly staff, clean and spacious room. Well done Kempinski Estepona!!
Comment from Hotel Management
05-Aug-2014 by JMP, Hotel Management
Dear guest, Thank you for having stayed with us again. We appreciate when guests enjoy their stay and use all our facilities. We look forward to welcoming you back yet another time. Thank you and kind regards, Jean-Marc Poli
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

An excellent hotel on the beach front.

Posted 10-Jul-2014
Pros: Everything about this hotel was spot on. My family & I enjoyed every bit of our stay. Catered for every age.
Cons: A better cocktail bar would be nice.
Location: Location is excellent for those who wish to enjoy the nearby beach and local life.
A fantastic service, comfort and location. Perfect for families with kids. Very friendly and helpful staff.
Comment from Hotel Management
25-Jul-2014 by JMP, Hotel Management
Dear Winnie, Thank you for visiting our Hotel with your family. We appreciated your comments about our Hotel and staff. We look forward to welcoming you and your family back again. Thank you and kind regards, Jean-Marc Poli
3 out of 5
Recommended
for Everyone
by hsaag

Great Holiday - hotel needs a little facelift

Posted 07-Jun-2014
Pros: See above
Cons: see above
Location: Great beach club next door but have to walk along freeway to get there or walk along the beach which was not as easy at it sounds
Great Holiday. but the hotel was stuck in a different decade. The lobby area tired and dead. Not a place to sit and meet people. The staff were aloof but met needs and requests. The rooms were good sizes, comfortable and clean but would have benefited from a little makeover. Breakfast was very good except a few mornings they ran out of Bread. The gardens and pool area were really beautiful, but long walk up and down stairs into the main building to get to the toilets made it difficult and sometimes frustrating. There was a stunning hotel (seafood) restaurant in the gardens which also had toilet facilities but the manager was rude and not happy with residents for using it When we were there they were renovating the spa which looked beautify. All in all I would go back and would recommend the hotel but only if the refurb was underway or the price was right
Comment from Hotel Management
25-Jul-2014 by JMP, Hotel Management
Dear hsaag, thank you very much for staying with us and thank you for all your comments. We are sorry for any inconvenience caused during the Spa renovation. Regarding your comment about a facelift, please note this is under serious consideration. We look forward to welcoming you back again soon. Kind regards, Jean-Marc Poli
5 out of 5
Recommended
by Simon O'Sullivan from Dublin

Hotel Kempinski

Posted 31-May-2014 on Hotels.com
Myself and partner stated there from Friday till Monday 23rd till 26th May First time there and it was ideal. Staff were so friendly and looked after us at all times. Lovely room with a great view of the pool and ocean. Amazing breakfast. Lounge area was really nice and I could go on about everywhere with the same review. Going to book again with kids for a week as they would love it also. Can't wait to go back!!
5 out of 5
Recommended
by Arthur from Gibraltar

First class service

Posted 29-May-2014 on Hotels.com
5 star experience with a couple of exceptions: the pillows were too flat. We would have welcomed viscoelastic Tempur style pillows. Some features that I have enjoyed in the spas of Tivoli Victoria Vilamoura and Elba Estepona, like the hydromassage pools, eucalyptus infused steam room and cold rooms, were not offered. However, they were refurbishing the spa area at the time. Other than that, the experience was second to none. The service was the best i have experienced, the peace and general comfort was outstanding and the Alminara restaurant was exquisite. We will visit them again soon!
4 out of 5
Recommended
for Families
by A verified traveller

Great family resort

Posted 28-May-2014 on Hotels.com
Overall the hotel was great. Staff were very friendly, food there while expensive, was excellent. Views are great. There are 2 negatives: 1) They claim one pool is heated, and it is not. We reported that it was cold many times and they just respond we checked temperature. All guests had the same comment, no way it was heated yet they did nothing about it. 2) For a 5 star resort, it was slightly worn out. There was no grass in some areas around the pool which made it muddy, some walls had chipped paint. Having been to 5 star beach resorts around the world I would rank this one the lowest in "grounds" quality and maintenance.
4 out of 5
Recommended
for Everyone
by A verified traveller

Luxury hotel close to beach

Posted 24-May-2014
Great experience but room service very expensive. Pleasant staff and great location.
5 out of 5
Recommended
by SAIF

This traveller left a rating score only Posted 10-May-2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by Lauren from northern ireland

Absolutely stunning hotel

Posted 04-May-2014
This place was amazing, rooms gorgeous and staff were great. We will definitely be back here next year. It is right on the beach front and the facilities are amazing !
4 out of 5
Recommended
for Families
by A verified traveller

This traveller left a rating score only Posted 10-Apr-2014 on Hotels.com