Ratings based on 36 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Ronald from hemel hempstead UK

Truly Amazing

Posted 06-Jan-2014
Pros: The rooms, the pools , the gym, the sauna, the setting, I can just go on and on....
Cons: You need a car to really take advantage of your stay, no car , then you have to rely on taxis that can be very expensive in the long run
Location: Lots of first class restaurants, Puerto banus is near ,
Looking at the blue sea in the horizon in contrast with a bright green garden with palm trees, and in the center a magnificent swimming pool, with little bridges water cascade etc. you think you have found paradise. Breakfast was amazing, the choice is so big, you can eat for the whole day and not feel hungry till late, we did not try the restaurant, but I am sure it would have been amazing,
Comment from
11-Jan-2014
Dear Ronald, thank you very much for having chosen us and for your nice comments on your stay. Thank you for having enjoyed and appreciated our services and facilities. We look forward to your next visit to Costa del Sol! Kind regards, Jean-Marc Poli General Manager
5 out of 5
Recommended
for Couples
by Dave from UK

paradise

Posted 13-Nov-2013
Pros: grounds, breakfast, views, beach, the building
Cons: attention to problems in the rooms?
Location: Estepona, Puerto Banus and Marbella all really close, loads of restaurants, lovely beaches, Rhonda is good. Gibraltar and Tangier also good.
A rare thing to find, a first class hotel with all the amenities you would expect from a 5 star hotel and yet still a comfortable and easy place to be. The grounds are spectacular, clearly laid out to make the place feel like paradise, and it kind of works its a treat. breakfast on the patio is one of the best, very nice location. views from our room were great, and the access to the beach is just fabulous. you can see down the coast to Gibraltar and across to Morocco from the beach area and the sunset views are lovely. Out TV didn't work and i fixed it myself after 4 days of waiting, and our air conditioning didn't work but we had the windows open so it was not a problem, so not a perfect stay, but a small issues in such a great place.
5 out of 5
Recommended
for Everyone
by Aston Man from London

One of the best

Posted 02-Oct-2013
This hotel is well run with good facilities and friendly staff. Everything about the hotel is comfortable.They serve a good breakfast. The rooms are clean the beds and sun beds are also comfortable and in view of the sea is extremely pleasant. The hotel is highly recommended. I wouldn't however say that the general area is somewhere that I would particularly want to return to.
5 out of 5
Recommended
for Families
by Hamid from London

Great luxury Hotel in a good location

Posted 19-Sep-2013
Pros: Service, swimming pools, gym, staff.
Location: There is a good shopping mall and a few restaurants within walking distance of the hotel.
We thoroughly enjoyed our stay with 3 fantastic swimming pools, sea-view room, beautiful gardens, well equipped gym, attentive staff and excellent service. The location is good too, on the beach, a short walk from a nice shopping mall. The sea wasn't particularly inviting but you can walk/run on the beach for miles.
4 out of 5
Recommended
for Everyone
by A verified traveller

Very comfortable hotel

Posted 29-Jul-2013
The service and amenities and quality was like most Kempinski hotel's, excellent. The food was of a very high standard. All like a 5 star hotel should be.
5 out of 5
Recommended
for Families
by Tony from Stoke-on-Trent, UK

Superb Luxury Hotel for Families

Posted 21-Jul-2013
Superb Hotel for families who want a luxury hotel experience. The facilities are excellent - especially for Children who are unusually well catered for with a Kids Club for younger children and activities such as Archery and volleyball for older Children. Water sports are available too from the beach.
5 out of 5
Recommended
for Everyone
by A verified traveller

Fantastic pools and private beach

Posted 11-Jul-2013
Wonderful hotel! Cannot fault it. I highly recommend it.
4 out of 5
Recommended
for Everyone
by LL from London, UK

Fabulous but the extra charges can ramp up cost

Posted 28-May-2013
Pros: Breakfast and the special daily energy juice
Cons: No tea/coffee facilities and chipped bath, stained carpet in delux sea view room
Location: Beach nothing special but on the Med and great moon views over the sea
Beautiful hotel and grounds. Friendly helpful staff but hotel seemed to want to charge extra for everything. To sit on one of their chill out beds costs about 50 euros. Ridiculous to have to pay to sit on anything when the room rates are so high. No tea or coffee facilities in the room so of course this ramps up the cost too. Breakfasts were divine and the hotel has its own organic vegetable garden. Didn't get much of a chance to eat there other than breakfast though but a room service sphag bol was very good and would have liked to try the restaurants.
3 out of 5
by A verified traveller

Must try harder…

Posted 10-May-2013
This is a 5 star luxury hotel trading on former glories. The hotel is tired, needing a revamp, whilst everything works and is clean, there is no question it needs to be brought into the 21st century. The one aspect that I feel was incredibly disappointing for a hotel of this calibre was the service. Exceptionally poor in every respect, unhelpful with a patronising attitude would be an apt description. Whilst poor service is inexcusable in a hotel of any standard, it is certainly regrettable in a hotel of this alleged category. We also had to endure while sunbathing around the pool, a full day of banging, hammering, sawing and general building noises as the hotel were revamping a room. No apologies, no excuses, and while this maybe just a one off, it typified the attitude of management within the hotel. If this was an end of year school report I would give it a B--, "must try much harder" Would I recommend this hotel? I'm afraid not. You'll find better elsewhere.
5 out of 5
Recommended
for Couples
by A verified traveller

Relaxing and Classy

Posted 10-May-2013
Lovely relaxed and well run hotel with excellent staff. Have been before and would go again