Hotel was advertised as kid friendly Swiss experience in majestic area. Nothing could be further from the truth. It is located in an industrial zone and has absolutely no outside other than a very busy parking lot. Not at all child friendly. Very clean and very European basic. Tiny rooms. Bed was a small Murphy bed with hard mattress. No amenities to speak of. Some of the staff were very friendly, others VERY stiff and proper. None had any knowledge of the area. Front desk staff jacked up the price by $70 upon arrival and made sure to charge every extra they could - including printing our map to the airport and our boarding passes - rather than advise us that there was a computer with free printer one level up. We discovered that a few hours later - it was out of ink and all the front desk person did was shrug. Breakfast was great. Plenty to choose from and very sanitary. Even a machine to cook your own eggs. Overall - great for a business traveler - not the place to stay if you have kids or want a Swiss experience, room with a view or somewhere to run around outside.
Jack from Houston, TX
Come to the 3 star Swiss Heidi Hotel to sample Switzerland’s past and present and enjoy the natural beauty of the Chur …More
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