Dear Pavle,Thank you for choosing to stay at Pestana Plaza Mayor during your time in Madrid, and for taking the time to share your positive feedback with us. We are thrilled to hear that you had a great experience and that you found both our hotel and staff to be excellent.It's wonderful to know that you enjoyed our location, which allowed you easy access to all the main attractions that Madrid has to offer. We strive to provide our guests with a comfortable and convenient stay, and we are delighted that we could contribute to your enjoyable visit to the city.We look forward to welcoming you back for another fantastic stay whenever your travels bring you to Madrid again.Best regards,Alejandro VillaGuest Experience TeamPestana Plaza Mayor Hotel

Dear Anam,Thank you for choosing Pestana Plaza Mayor for your recent stay in Madrid, and for taking the time to share your feedback with us. We are delighted to hear that you had an excellent experience and that you found our service to be exceptional.Maintaining cleanliness is a top priority for us, and we are glad that you found our hotel to be very clean. Providing a comfortable and hygienic environment for our guests is essential, and we appreciate your acknowledgment of our efforts in this regard.We hope to have the pleasure of welcoming you back to our hotel in the future for another enjoyable stay.Warm regards,Alejandro VillaGuest Experience TeamPestana Plaza Mayor Hotel

Dear Augustin,Thank you for choosing to stay at Pestana Plaza Mayor and for sharing your feedback with us. We are delighted to hear that you had an enjoyable experience and appreciated our great location and the tasteful updates to our historic building right on Plaza Mayor.It's wonderful to know that all our staff were friendly and helpful, contributing to your positive experience. We take pride in providing excellent service to our guests, and we're glad to hear that our team's efforts made a difference.We understand that given the age of the building, the rooms and some facilities may be smaller than expected. However, we're pleased to know that you found our hotel appropriately priced and that the location made it easy for you to explore the central sites of Madrid.Thank you for your kind words and for considering staying with us again. We look forward to welcoming you back for another great experience at Pestana Plaza Mayor!Warm regards,Alejandro Villa Guest Experience Team Pestana Plaza Mayor Hotel

Dear Merritt,Thank you for choosing to stay at Pestana Plaza Mayor and for taking the time to share your feedback with us. We're glad to hear that you had a nice experience during your stay.If there's anything we can do to elevate your future visits from "nice" to "fantastic," we'd love to hear your suggestions. Your feedback is valuable to us, and we always aim to improve our services to meet our guests' expectations.We hope to have the pleasure of welcoming you back for an even better experience at Pestana Plaza Mayor!Warm regards,Alejandro Villa Guest Experience Team Pestana Plaza Mayor Hotel

Dear Daniel,Thank you for choosing to stay at Pestana Plaza Mayor and for taking the time to share your wonderful feedback. We are thrilled to hear that you had an excellent experience with us and that you appreciated our attentive staff and prime location on Plaza Mayor.It's fantastic to know that you enjoyed the design of the room, especially the shower, blackout electric blinds, and Nespresso machine. We are also delighted that you found the bed and linens to be of high quality, contributing to a comfortable stay.We're excited to hear that you plan to return in December, and we look forward to welcoming you back for another memorable stay at Pestana Plaza Mayor.Warm regards,Alejandro VillaGuest Experience TeamPestana Plaza Mayor Hotel

Dear Michael,Thank you for choosing to stay at Pestana Plaza Mayor and for taking the time to share your experience with us. We are delighted to hear that you enjoyed our excellent location and that our staff provided you with wonderful service.While we regret any inconvenience caused by the issue with your initial room, we are pleased to hear that it was remedied quickly to your satisfaction. Your recommendation means a lot to us, and we truly appreciate your kind words.It was a pleasure to have you as our guest, and we hope to welcome you back for another enjoyable stay in the future.Warm regards,Alejandro VillaGuest Experience TeamPestana Plaza Mayor Hotel

Dear Mrs. Helen,Thank you for taking the time to leave us your feedback! We're delighted to hear that you enjoyed our lovely breakfast room and found a good selection of food. We're sorry to hear about your uncomfortable experience with the noise near the elevator during your first night, but we're glad our team was able to swiftly resolve this issue by changing your room. We appreciate your suggestion regarding offering bottled water even more and will certainly take it into consideration for future improvements. It's great to hear that you noticed a more positive attitude from our staff on your second day. We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Warm regards,Daniela Cohen Morales, Guest Experience Team Pestana Plaza Mayor

Dear Julie,Thank you for your postive review and for choosing to stay with us! We're happy to hear you had a wonderful stay at our hotel! It was a pleasure for us to have you as our guest, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future!Best regards,Alejandro VillaGuest Experience TeamPestana Plaza Mayor Hotel

Dear August,Thank you for your excellent review! We're delighted to hear that you had a great experience at our hotel and that our location worked well for you. We strive to provide exceptional service and a comfortable stay for all our guests. If there's anything else we can do to make your stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!Kind regards,Alejandro VillaGuest Experience TeamPestana Plaza Mayor Hotel

Dear Stephen, Thank your for sharing your feedback with us. We are delighted to have had you as a guest, you have been one of 10! and we hope to see you again soon during your visit to Madrid. Kind Regards, Daniela Cohen Morales, Guest Experience Team Pestana Plaza Mayor - Madrid

Dear Nick,Thank you for taking the time to rate your experience with us! We are thrilled to see that you had an excellent stay. If there is anything specific you loved or any suggestions you'd like to share, feel free to let us know.We hope to have the pleasure of welcoming you back for another excellent stay in the future.Best regards,Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid

Dear Susan,Thank you for your incredible review and perfect rating! We're thrilled to hear that every encounter with our team, from the restaurant to the front desk to the cleaning staff, was impeccable. It's our goal to make our guests feel at home, and your kind words reinforce that we're on the right track.We appreciate your recognition of our team's efforts, and we look forward to welcoming you back for another outstanding experience.Best regards,Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid

Dear Gayle,Thank you for sharing your feedback with us. We appreciate your positive feedback about our property. However, we'd also like to apologize for any discomfort you experienced with the bedding. Your comfort is important to us, and we regret falling short of your expectations in this aspect. For the next time you visit us, don't hesitate to let us know in advance what type of pillow you'd like as we have different types, and we're sure there will be one perfect for you!It was a pleasure to have you as our guest, and we hope to have the opportunity to welcome you back during your next visit to Madrid.Best regards,Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid

Dear Robert,On behalf of our entire team, we'd like to thank you for your wonderful feedback! We're happy to learn we managed to meet your expectations and that you enjoyed your stay!We thank you for choosing Pestana Plaza Mayor for your visit to Madrid, and we look forward to welcoming you again soon!Best regards,Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid

Dear Rebecca,On behalf of our entire team, we'd like to thank you for your wonderful feedback! We're happy to learn we managed to meet your expectations and that you enjoyed your stay!We thank you for choosing Pestana Plaza Mayor for your visit to Madrid, and we look forward to welcoming you again soon!Best regards,Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid

Dear Rebeca,Thank you so much for your fantastic 5/5 review! We're thrilled to hear that you enjoyed your stay with us. We hope to welcome you back soon for another wonderful experience. Best regards,Alejandro VillaGuest Experience Team

Dear George,Thank you for sharing your wonderful experience! We're delighted to hear that our property's great location added value to your stay, making it convenient to explore the nearby restaurants and attractions. It warms our hearts to know that you found our staff to be first-class, and we're pleased that the touches of hospitality made you feel right at home. Your kind words are truly appreciated, and we look forward to welcoming you back at Pestana Plaza Mayor for another memorable stay.Best regards,Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid

Dear Rebecca,On behalf of our entire team, we'd like to thank you for your wonderful feedback! We're happy to learn we managed to meet your expectations and that you enjoyed your stay!We thank you for choosing Pestana Plaza Mayor for your visit to Madrid, and we look forward to welcoming you again soon!Best regards,Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid

Dear Robert,Thank you for taking the time to share your very kind 10/10 rating! We are thrilled to hear that you had such a fantastic experience at our hotel. Your feedback is truly appreciated, and we are delighted to have exceeded your expectations. If there is anything specific that stood out to you during your stay, or if there's anything more we can do to make your next visit even more enjoyable, please let us know. We look forward to welcoming you back for another outstanding stay!Best regards,Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid

Dear Rafael,Thank you for your positive review! We're delighted that you found our place excellent, appreciated its central location, beautiful decoration, and received excellent treatment from our team. We strive to create a memorable experience and look forward to welcoming you back.Best regards,Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid

Dear Christina,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed our great location and the beauty of our property. It's fantastic that you found our facilities very clean, and we're delighted to know that our front desk staff was helpful during your stay.We understand the sentiment of wishing for more time, and we hope to have the pleasure of hosting you again in the future. Until then, safe travels, and thank you for choosing our property!Best Regards,Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid

Dear Winnie, On behalf of our entire team at Pestana Plaza Mayor, we would like to thank you for taking the time to provide us with your feedback.As I told you when we talked over the phone, we're very sorry you're deciding to rate our hotel with a negative score, when it's something that doesn't really represent the experience you had staying with us. We understand your frustration with the issue you had with the web you made the reservation with, and as you saw, we did our best to try and help you solve it, even if the mistake was not made on the hotel's end. However, your score here is in no way portraying the different aspects of your stay with us. Instead, it just represents the negative experience you had with the website you booked.We thank you for having chosen our hotel for your stay in Madrid, and we hope you'll give us another chance of welcoming you during your next visit.Best regards, Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid

Dear Catherine, On behalf of our entire team at Pestana Plaza Mayor, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at our hotel.Best regards,Alejandro VillaGuest Experience Team Pestana Plaza Mayor -Madrid

Dear Mrs Tear, On behalf of our entire team at Pestana Plaza Mayor, we would like to thank you for taking the time to provide us with your kind and positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.We're happy to learn we managed to meet your expectations. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at our hotel!Best regards, Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid

Dear Mrs. Harrigan, On behalf of our entire team, we would like to take this opportunity to thank you for taking the time to provide us with your kind feedback. We were glad to read your positive comments about our location and our staff's attentive service. We are delighted to learn these helped in making your stay special!We thank you for your stay, and we look forward to welcoming you again soon at Pestana Plaza Mayor.Kind regards, Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid

Dear Aimin, Thank you for your feedback on your stay at our hotel. We are pleased to hear that you enjoyed the experience and our team's dedicated and friendly service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest and we look forward to welcoming you again soon during your next visit.Best regards,Daniela Morales, Guest Experience TeamPestana Plaza Mayor Madrid

Dear Mrs García, On behalf of our entire team at Pestana Plaza Mayor, we would like to thank you for taking the time to provide us with your honest and positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at our hotel!Best regards, Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid

Dear Mr. Lopez, On behalf of our entire team at Pestana Plaza Mayor, we would like to thank you for sharing with us your positive and kind feedback. We're very happy to learn you enjoyed your stay with us!It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at our hotel!Best regards, Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid

Dear Yishi, On behalf of our entire team at Pestana Plaza Mayor, we would like to thank you for taking the time to provide us with your kind and positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.We're delighted to learn you enjoyed your stay with us and that we managed to meet your expectations. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at our hotel.Best regards, Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid

Dear Mrs. Grand, On behalf of our entire team, we would like to take this opportunity to thank you for taking the time to provide us with your kind feedback. We were glad to read your positive comments about our location, and our staff's attentive service! We are delighted to learn these helped in making your experience with us truly special.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Plaza Mayor!Kind regards, Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid

Dear Mrs. Rondeau, On behalf of our entire team at Pestana Plaza Mayor, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at our hotel!Best regards, Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid

Dear Mr. Hiraoka, On behalf of our entire team at Pestana Plaza Mayor, we would like to thank you for taking the time to provide us with your honest feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to having the opportunity of welcoming you again at our hotel!Best regards, Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid

Dear Mrs. Wright On behalf of our entire team, we would like to take this opportunity to thank you for taking the time to provide us with your kind feedback. We were very happy to read your enthusiastic comments about our location and our staff's attentive service. We are delighted to know these helped in making your experience with us truly memorable!We thank you for your stay, and we look forward to welcoming you again soon at Pestana Plaza Mayor!Kind regards, Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid

Dear Mr. Charles, Thank you for your feedback on your stay at Pestana Plaza Mayor Madrid. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Plaza Mayor Madrid, and we look forward to welcoming you again soon.Best regards, The Team at Pestana Plaza Mayor Madrid

Dear Mrs. Sean On behalf of our entire team at Pestana Plaza Mayor Madrid, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Plaza Mayor Madrid.Best regards, The Team at Pestana Plaza Mayor Madrid

Dear Mrs. Nolga, Thank you for your feedback on your stay at Pestana Plaza Mayor Madrid. We are pleased to hear that you enjoyed the experience and our team's attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Plaza Mayor Madrid, and we look forward to welcoming you again soon.Best regards, The Team at Pestana Plaza Mayor Madrid

Dear Mrs. Maria, On behalf of our entire team at Pestana Plaza Mayor Madrid, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Plaza Mayor Madrid.Best regards,The Team at Pestana Plaza Mayor Madrid

Dear Mr. Higgins, On behalf of our entire team at Pestana Plaza Mayor, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at our hotel!Best regards, Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid

Dear Debra, On behalf of our entire team, we would like to take this opportunity to thank you for taking the time to provide us with your kind feedback. We were glad to read your positive comments about our location and our facilities. We are happy to learn these helped in making your stay a memorable experience!We thank you for your stay, and we look forward to welcoming you again soon at Pestana Plaza Mayor!Kind regards, Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid

Estimado Sr. Quintero: En nombre de todo nuestro equipo, quisieramos aprovechar esta oportunidad para agradecerle el tiempo dedicado a compartirnos su opinión. Nos ha encantado leer sus comentarios positivos sobre nuestra ubicación, y sobre el servicio atento de nuestro personal. Nos alegra saber que con ésto hayamos podido ayudar a hacer de su visita una experiencia memorable.Le damos gracias por habernos elegido y estamos deseando poder volver a darle la bienvenida muy pronto en Pestana Plaza Mayor!Saludos cordiales, Alejandro VillaEquipo Guest ExperiencePestana Plaza Mayor - Madrid

Dear Mr. Martel, On behalf of our entire team at Pestana Plaza Mayor, we would like to thank you for taking the time to provide us with your kind and positive feedback. We're happy to learn you enjoyed your stay with us. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again, hopefully very soon!Best regards, Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid

Dear Mrs. Hollinger, On behalf of our entire team at Pestana Plaza Mayor, we would like to thank you for taking the time to provide us with your kind and positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.We'd like to apologise again for the issue with your shower on your first room. However, we're very glad to hear that overall, you ended up enjoying the new room, and having a delightful stay!It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at our hotel!Best regards, Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid

Dear Terri, On behalf of our whole team, we would like to take this opportunity to thank you for taking the time to provide us with your kind feedback. We were happy to read your positive comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at our hotel!Kind regards, Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid

Dear Mr. Jauregui, On behalf of our whole team, we would like to take this opportunity to thank you for taking the time to provide us with your kind feedback. We were happy to read your positive comments about our location and our staff's attentive service. We are delighted to know these helped in making your stay with us a memorable experience!We thank you for your stay, and we look forward to welcoming you again soon at our hotel!Kind regards, Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid

Dear Mrs. Ede, On behalf of our entire team, we'd like to thank you for your very kind feedback on your stay at Pestana Plaza Mayor. We are pleased to hear that you enjoyed your entire experience with us and our team's attentive and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest, and we look forward to welcoming you again, hopefully very soon!Best regards, Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid

Dear Mr. Belding, On behalf of our entire team, we would like to take this opportunity to thank you for taking the time to provide us with your very kind feedback. We were delighted to read your enthusiastic comments about our location, and our staff's attentive and professional service! We are extremely happy to learn these aspects helped in making your experience with us memorable!We thank you for your stay, and we look forward to welcoming you again soon at Pestana Plaza Mayor!Kind regards, Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid