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The location is ideal, across from Prado Museum and easy walk to Thyssen-Bornemisza. Sound insulation in rooms is zero from hall conversations and adjacent rooms. Facility appears worn and in need of renovation.
Eric
Stayed 1 night in Apr 2024
Response from Mirian Martin - General Manager on 30 Apr 2024
Dear Eric,Thank you for taking the time to tell us about your experience at the Mercure Madrid Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,
Beautiful hotel, modern and clean. Great location, easy walk to train station. Bed was comfortable, shower water pressure was great. Staff is very friendly and helpful. Would definitely stay again.
Hanna
Stayed 2 nights in Mar 2024
Response from Mercure Madrid Centro on 2 Apr 2024
Dear Hanna,Thank you very much for your comments regarding your stay at ibis Styles Madrid Prado. It is always a pleasure to receive positive comments.We will pass on your nice remarks to our team. I am sure that these comments will serve as an encouragement to all our team as they continually strive to improve the quality of our services.Thanking you once again for sharing your experience with us and hoping that your next visit will be as pleasant as the previous one.Best regards,
Dear Chad, Thank you very much for your punctuation about our Hotel. It is a pleasure for us to receive positive reviews as the entire team of the Hotel continuously strives to meet the expectations of each of our guests. We hope that we can continue to count on your trust and that you will give us the opportunity to offer you our services again. Kind regards,
Excellent location for going to the Prado. We travelled with older relatives and this let us spend the whole day in the museum. Awesome kind staff, too, thanks Mercure Centro team!
Emma
Stayed 2 nights in Mar 2024
Response from Mercure Madrid Centro on 2 Apr 2024
Dear Emma, Thank you very much for your comments regarding your stay at our hotel. We are delighted to have been able to make your stay a pleasant one.Thanking you once again for sharing your experience with us and hoping that your next visit will be as pleasant as the previous one.Best regards,
Response from TEAM HOTEL MERCURE MADRID CENTRO on 9 Mar 2024
Dear Jesus,Thank you for your positive comment, we hope you choose Mercure Madrid Centro again soon.
8/10 Good
Randy, Dover
3 Jan 2024
Randy
Stayed 2 nights in Jan 2024
6/10 Okay
Sarah
18 Nov 2023
Liked: Staff & service
Disliked: Property conditions & facilities
When I arrived I was told, through the fog of my jetlag that several of their rooms had some type of water problem. They very nicely booked me in hotel Ibis Prado that turned out to be a very nice hotel...Im just curious if the knew of the problem before I arrived & could have warned me. But I gave them a 3 star because the front desk was helpful & hailed a cab for me.
Sarah
Stayed 2 nights in Nov 2023
Response from Rosario Ortega on 24 Nov 2023
Dear Sarah,Thank you of taking time answering our review. The morning you arrive at the hotel we had an emergency water problem thats why we had to find another hotel to all guest arriving the same day.I really sad you coulnt enjoy your experience at Mercure Madrid Centro, I am happy you did like Ibis Styles Madrid Prado.I hope we could have a second chance to receive you at the hotel as you deserve.Best regards,Rosario OrtegaFront Desk Manager
Very well situated. Good services. Absolutely clean
Eloy
Stayed 1 night in Oct 2023
Response from Mercure Madrid Centro on 24 Nov 2023
Dear Eloy,Thank you very much for sharing this great review of your recent stay at Hotel Mercure Madrid Centro. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Best regards,
Personal muy amable y localizacion estupenda.
Para el precio que cuesta, deberia haber gym y servicio de habitaciones.
MARIA ISABEL
Stayed 3 nights in Oct 2023
Response from Jefa de recepción on 24 Nov 2023
Buenas tardes Maria Isabel,Muchas gracias por dedicarnos unos minutos a responder a nuestra encuesta de satisfacción y ayudarnos a mejorar.Haré extensibles sus comentarios con respecto al personal del hotel, estoy segura de que al equipo le hará especial ilusión.Con respecto al precio de la habitación, entiendo su comentario, únicamente me gustaría comentarle que el mes de Octubre es uno de los meses de la temporada alta del hotel, quizás por éso haya encontrado precios más elevados.Esperamos poder verla de nuevo por el hotel en su próxima visita a Madrid.Que tenga un buen fin de semana.Un cordial saludo,Rosario Ortega
Great location, Prado gallery 5 min walk, a lot of restaurants around.
Uncomfortable bed but room itself in a good condition. We asked for a silent room and it was provided.
It's well located, within walking distance to main sites like Alcala, Serrano streets, gran via etc. The only thing I didn't like was the noise from the other floors it was very loud and every day.
Other than that it's great.
María Jose
Stayed 2 nights in Aug 2023
Response from TEAM HOTEL MERCURE MADRID CENTRO on 6 Sept 2023
Good morning,Thank you so much for choosing our hotel for your stay in Madrid, it was a great pleasure for us having you here.We are very glad that you were able to enjoy the services offered by our hotel, it means a lot for us to know that, meaning we were able to do a great job once again, ensuring that our beloved guests have an unforgettable experience during their stay.Thank you for highlighting the excellent location, it is one of our strongest qualities, being in the iconic Barrio de las Letras, in the very center of Madrid, close to the main attractions of our beautiful city.Once again, thank you for taking your time to give us such positive review, and we hope to see you back soon in our hotel for your next visit in Madrid.Best Regards.
Great, clean hotel. Attentive and friendly staff. Location - just perfect.
Biljana
Stayed 3 nights in Aug 2023
Response from TEAM HOTEL MERCURE MADRID CENTRO on 23 Aug 2023
Dear Biljana,Thank you so much for having chosen our hotel for your stay in Madrid, we are very happy that you were able to enjoy your stay.We are glad that the services offered by our hotel met your standards, I will personally extend your positive comments to the other members of the staff, being sure that it will be a motivation for us to keep working hard every single day.Thank you for highlighting the location of our hotel, we do understand that it is a very positive aspect, allowing our guests to relax far from the noises of the city, while being at the same time very close to the heart of Madrid, about 15 minutes away from the main touristic attractions of our city.Once again, thank you for taking your time to leave such positive review about your experience in our hotel, and we hope to see you back soon for your next stay in Madrid.
8/10 Good
Fanny
21 Jul 2023
Fanny
Stayed 2 nights in Jul 2023
Response from TEAM HOTEL MERCURE MADRID CENTRO on 24 Aug 2023
Good evening Fanny,Thank you so much for having chosen our hotel for your stay in Madrid, it was a great pleasure for us having you here, and thank you for giving a very positive mark about your experience in our HOTEL MERCURE MADRID CENTRO ****.Thank you again, and we hope to see you back soon in our hotel for your next stay in Madrid.Best Regards
Very neat and clean. The location is iideal, 600 feet to the Prado Museum and walking distance to many more.
Jerald
Stayed 3 nights in Apr 2023
Response from Mirian Martin - General Manager on 12 May 2023
Dear Jerald,Thank you for your insights following your visit. We always look for ways to improve and your comments are crucial to our future success.We hope to see you soon so we may welcome you with our best smile and make you feel at home.kind regards
Quiet room, comfortable bed, outstanding customer service, generous buffet, and great location. Extra shout out to the front desk staff, but everyone I encountered was incredibly kind and helpful.
Heather
Stayed 2 nights in Mar 2023
Response from Mirian Martin - General Manager on 9 May 2023
Dear Heather,Thank you very much for such a positive review of your stay. We hope to see you again very soon.
10/10 Excellent
Linda
10 Mar 2023
Linda
Stayed 2 nights in Mar 2023
Response from Mirian Martin - Directora on 9 May 2023
Dear Linda,Thank you for your review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon.Regards,
Very nice small hotel reasonably priced. Very helpful staff, super convenient to Prada, Reina Sofia and Atocha station. Wonderful non touristy restaurants within walking distance in a very nice neighborhood.
This is a no-nonsense small hotel, with basic amenities. It is very clean and convenient, and has an excellent staff that responds within minutes to every request. The breakfast is very nice as well.
Great hotel near all the main touristic sites. Our room was large, had a great deck and was very comfortable. Lots of great dining options nearby.
Verified traveller
Stayed 4 nights in Sep 2022
10/10 Excellent
Katherine
21 Sept 2022
Katherine
Stayed 1 night in Sep 2022
8/10 Good
Sana
18 Sept 2022
Liked: Cleanliness, staff & service, room comfort
Very convenient
The hotel is central to many attractions, which made it easy for us to venture around without the need for transportation. Service was good. We arrived early and we were granted access to our room before the required check in time. There was not much interaction with the staff as we were out most of the time. The facility is clean and neat, but it definitely needs a face lift. Although the rooms are cute and neat with wooden floors, the closets look outdated. The staff was helpful.
The front desk staff were so wonderful and welcoming! The room was clean and well equipped.
Amber
Stayed 3 nights in Sep 2022
10/10 Excellent
R
Travelled with partner
19 Aug 2022
Great value for the money, I paid 68 euros per night. Room had a balcony. Great location. Parking is off site a few blocks away for 29 euros per day, but that's probably going to be the case at any hotel in the city center. I would stay here again.
Location was excellent within ealking dustsnce of the art galleries,parks Atocha Station and the old Madrid babk streets. Mercure zhotel was boutique with modern design.
clive
Stayed 4 nights in Mar 2022
Response from Blanca Alvarez on 10 Apr 2022
Hello,
Thank you for take a minute to write a nice review of us!
It is always a pleasure to receive good comments like yours, highlighting our strengths such as location.
We hope your stay was really comfortable as we expect.
We are waiting for your news again!
Kindest regards
Dear Henry,
We very much appreciate your comments regarding your stay at the Mercure Madrid Centro.
It is always a pleasure to receive positive feedback.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
I would stay here again. The location was great! Very close to parks and city. The bed was very comfortable! Beakfast was amazing. Also very covid safe!