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This guest is now listed as DNR (DO NOT RENT ) as he repeatedly violated the hotel policy . Couple of reminders and warning did not help . Nevertheless we are sorry as the guest will be remaining as unhappy .
we are sorry for an unpleasant stay . We could move you to other room if we would have known it just after you checked in . Rooms are re inspected after cleaning and eventually no rooms can be rented as even dirty . An investigation is being processed as to the rent a dirty room .We really apologize
2/10 Terrible
Leo, North Hills
7 Apr 2024
Leo
Stayed 2 nights in Apr 2024
Response from mohammad hasan on 28 Apr 2024
This is a cancelled reservation as a result of NO SHOW . (it was for 2 nights ) It was pre paid and non refundable . Nevertheless we refunded for one night and charged for one night .We could not figure out the reason of this lowest rating !
We are sorry seeing a bad rating ! But this is a good room and the closest one from the lobby and the office . We would appreciate the reviews to be more specific so that we can address the concerns
Old and outdated. No positive attributes in room. Pool locked and cold. Chipped paint. Black crusty tub caulk.
Guy
Stayed 1 night in Mar 2024
Response from mohammad hasan on 2 Apr 2024
we are sorry as the guest did not have a pleasant stay . Yes , It is old but not out dated . The pool our is 9am to 10 am and it remains open during that time . Because of the cold , rainy and windy weather no guest did not want to use the pool . The guest might have thought that it is closed .
8/10 Good
Mary Myla
31 Mar 2024
Liked: Staff & service
Mary Myla
Stayed 4 nights in Mar 2024
Response from mohammad hasan on 2 Apr 2024
thank you very much . We appreciate your feedback .
2/10 Terrible
Neyla
30 Mar 2024
Neyla
Stayed 1 night in Mar 2024
Response from mohammad hasan on 21 Apr 2024
Look like the guest was not happy and accordingly rated the feedback at the lower end .We enquired into the matter and noticed that the guest had a Dog accompanied with them whereas the hotel is not pet friendly . Bringing the issue might frustrated the guest . Nevertheless we are really sorry for the inconvenience Thanks
It was one of the most humiliating and discriminatory experiences I've ever had. I have diagnosed PTSD and Epilepsy so my companion is of course my sevice buddy who when outside is always on a leash and more chill than I am. I read that someone's stuff went missing. So I decided that when I was not there I did not want anyone in my room. So I politely informed housekeeping that I would keep it tidy and I knew she had more than enough work and that I would only need towels. My stay was for 3 days. I paid 4 more day online because I had an appointment and wouldn't make it on time if I had to get my belongings and organize them. So I informed front desk and he said B4 you pay management and housekeeping supervisor want to talk to you. I found that so odd as I was gone all day and came at night. So they both started with the fact that they needed to perform a room inspection because of me not allowing anyone in the room and I said because of their policy that if anyone steals that is not their problem. So they said that since I had a dog that they could damage the room. Long story short they said that they knew know that there were federal laws about service animals but they had different laws in their hotel and animals were not welcome. To please not to extend my stay another and vacate the premises in the morning. They then from my deposit kept 50.00 because of dirty towels. One that I used to dry the bathroom floor after showering and the other to wipe theifilthy AC/Heat unit
Pavelly
Stayed 3 nights in Mar 2024
Response from mohammad hasan on 26 Mar 2024
We are sorry as the guest went through a bad experience .Nevertheless , Hotel needs to operate under a certain guideline and the guests are expected to honor the guidelines which are communicated at the time of check in . the guest had dogs , birds and damaged lot of towels .Considering those as significant violations the hotel management marked the guest as DNR .
On my second night someone just walks in my room ...
Sergio
Stayed 2 nights in Mar 2024
Response from mohammad hasan on 19 Mar 2024
We put this guest in our DNR (DO NOT RENT ) list . The room was not only roughly over used but was also left as a super dirty condition . Though it is a non smoking property , the guest smoked and largely violated the hotel policies .We are sorry but we need to keep all the concerned rightly informed .
8/10 Good
Erika
14 Mar 2024
Erika
Stayed 1 night in Mar 2024
Response from mohammad hasan on 9 Apr 2024
thanks for the feedback . We appreciate your time and concern
Thank you for the feedback . We really appreciate it .
2/10 Terrible
Mandy
10 Mar 2024
Mandy
Stayed 1 night in Mar 2024
Response from mohammad hasan on 2 Apr 2024
We did not get any feedback from the guest during the stay time . this room is the closest one from the lobby . And we are 24 hours open to address any concern of the guest ,We might have missed the opportunity to serve the guest better .
10/10 Excellent
Laura
7 Mar 2024
Laura
Stayed 1 night in Feb 2024
Response from mohammad hasan on 9 Mar 2024
Thank you for the feedback . We really appreciate it
2/10 Terrible
Laura
3 Mar 2024
There was poop all over the shower
Laura
Stayed 1 night in Mar 2024
Response from mohammad hasan on 4 Mar 2024
It was not poop actually . Water was back flowing and right away we moved the guest to another room and put the other room on maintenance . We are really sorry for the inconvenience.
10/10 Excellent
Hakim
1 Mar 2024
Hakim
Stayed 1 night in Dec 2023
Response from mohammad hasan on 4 Mar 2024
Thank you for the feedback . We really appreciate it .
6/10 Okay
Avelyn
22 Feb 2024
Avelyn
Stayed 1 night in Feb 2024
Response from mohammad hasan on 4 Mar 2024
Thankyou for the feedback .
2/10 Terrible
Jacob
19 Feb 2024
Disliked: Cleanliness, amenities
Got kicked out because of a toilet overflowing and using a towel to pick it up.
When they did not offer any service to clean it up themselves
Jacob
Stayed 3 nights in Feb 2024
Response from mohammad hasan on 20 Feb 2024
We had to let the guest go because of the policy violation We are not pet friendly , Guest had a big Dog .The guest did not want to take the room service .Damaging towels and linens everyday . .Nevertheless , we are sorry as we could not accommodate the guest further ,
Upon checking in, the price I reserved was $20 higher than the price shown without a reservation. I was told I couldn't change it. No nightstand lighting for reading. Very low grade toilet paper. No continental breakfast. Vending machine low on stock. Just a bad experience all around.
Robert
Stayed 1 night in Feb 2024
Response from mohammad hasan on 14 Feb 2024
Sorry for a bad experience you had .We can not change any kind of online reservation .Based on the inventory situation and wk days /wk ends factors rates always varies .We took notes for management actions on your other area of concerns . We really appreciate. thank you
The landscaping is the main presentation when you drive in it was not really being taken care of this stay was OK but there are small repairs I need to be made cabinets with loose knobs or missing knobs some molding deteriorating , but quiet, bottom floor near Pool..
Ricardo
Stayed 1 night in Jan 2024
Response from MOHAMMAD HASAN on 30 Jan 2024
Thank you very much for a very thoughtful review . We noted the recommendations for the needful .
6/10 Okay
Brian
Travelled with family
26 Jan 2024
Liked: Cleanliness, staff & service
Inexpensive motel, bed wasn’t the most comfortable but for under $100 it did the job.