Outdoor pool

Reviews of The Westin Bonaventure Hotel and Suites, Los Angeles

4 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 1628 out of 2905 reviews" "
Rating 8 - Good. 582 out of 2905 reviews" "
Rating 6 - Okay. 312 out of 2905 reviews" "
Rating 4 - Poor. 182 out of 2905 reviews" "
Rating 2 - Terrible. 201 out of 2905 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Chastity

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the dining options as well as the spa, gift shop and hair/nail salon.
Stayed 5 nights in Apr 2024
Response from Customer Service on 2 May 2024
Chastity, it's delightful to learn that you enjoyed various amenities at The Westin Bonaventure Hotel & Suites, Los Angeles. We strive to provide a wide range of conveniences and services for our guests to make their stay more luxurious. Next time you visit, do explore the rest of our excellent facilities as well!

4/10 Poor

shannon, seattle

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
The hotel was totally unprepared for our convention of 2000 people. There were hour long waits for food service. They were understaffed. They consistently ran out of food and beverages. The LA Prime restaurant overcooked the sea bass and the drinks were poorly made. The only saving grace was that the rooms were comfortable.
Stayed 4 nights in Apr 2024
Response from Customer Service on 2 May 2024
Shannon, we regret that your experience during the convention did not meet expectations. We acknowledge the delays in service and appreciate your patience. The issues with the food and beverages at our restaurant are concerning and we will aim for improvements. It’s encouraging to hear, however, that you found the rooms to be comfortable. We're committed to offering a better service for future conventions. Thank you for your feedback.

10/10 Excellent

Mercedes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location
Stayed 1 night in Apr 2024
Response from Customer Service on 1 May 2024
Mercedes, it's terrific to hear you found The Westin Bonaventure Hotel & Suites, Los Angeles to be conveniently situated. We're grateful for your feedback and look forward to welcoming you back in the near future.

8/10 Good

Keping

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good location close to Metro Union Station, the bed is terrific, very comfortable. The building is a bit old.
Stayed 3 nights in Apr 2024
Response from Customer Service on 2 May 2024
Keping, thank you for choosing The Westin Bonaventure Hotel & Suites in Los Angeles and taking time to share your positive review. We are thrilled to know you found our location convenient and appreciated the comfort of our beds. As for our hotel's style and architecture, while it carries an element of distinct charm, we constantly strive to maintain and update our facilities for the optimal guest experience. Looking forward to your next visit.

10/10 Excellent

Caitlin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby was gorgeous! The rotating restaurant at the top was so cool! The staff was incredibly helpful and kind.
Stayed 1 night in Apr 2024
Response from Customer Service on 1 May 2024
Caitlin, it's delightful to hear about your wonderful experience at The Westin Bonaventure Hotel & Suites, Los Angeles. We're thrilled you appreciated our stunning lobby and unique restaurant at the top. It's also fantastic that our team members were able to assist you and provide kindness throughout your stay. We hope to serve you again in the future.

2/10 Terrible

Raenisha

Disliked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Customer Service on 3 May 2024
Raenisha, we're genuinely sorry to hear that your recent experience with us did not meet expectations. We would appreciate any details you could provide about what could have been better during your stay, as we're always looking for ways to improve our services. Thank you.

10/10 Excellent

Patty

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 1 May 2024
Patty, it's wonderful to hear you had a memorable experience at The Westin Bonaventure Hotel & Suites, Los Angeles! We appreciate your fantastic rating and look forward to the opportunity to serve you again in the future. Safe travels!

4/10 Poor

Kashif

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The place is good to stay but the restaurants did not have good service and food!
Stayed 3 nights in Apr 2024
Response from Customer Service on 1 May 2024
Kashif, it's disappointing to hear that you were not entirely satisfied with your dining experiences. We constantly aim to deliver exceptional service and quality at our eateries. Your feedback helps us focus on what needs improvement. We hope to have another chance to make a better impression on you in the future.

10/10 Excellent

Armando

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again!!
Stayed 7 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Armando, it's wonderful to hear that your stay at The Westin Bonaventure Hotel & Suites, Los Angeles was enjoyable enough to have you consider returning. Our team appreciates your kind review and we're already looking forward to your next stay!

10/10 Excellent

Veronica A

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Thanks for the outstanding rating, Veronica!We're delighted your time at The Westin Bonaventure Hotel & Suites, Los Angeles was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities
Came for the restaurant as well! La prime, great service!
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
James, thank you for sharing your experience at The Westin Bonaventure Hotel & Suites, Los Angeles. We're delighted to know that you enjoyed dining at La Prime and appreciated our friendly team members. We hope to have the pleasure of welcoming you back soon.

2/10 Terrible

Lady

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The suite was horrible. The couch bed had no sheets and a dirty mattress. The shower drain was severely clogged and filling up with water. Disgusting
Stayed 3 nights in Apr 2024
Response from Customer Service on 27 Apr 2024
Lady, it's regrettable to learn about the inconveniences you encountered during your stay. We strive to offer our guests a great experience, and it's clear that we fell short in this instance with cleanliness and maintenance. This feedback has been noted and brought to the attention of our team so improvements can be made. We value your input and are hopeful we'd have the opportunity to serve you under better circumstances in the future.

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a decent stay. Only stayed for one night but didn’t have any issues
Stayed 1 night in Apr 2024
Response from Customer Service on 26 Apr 2024
Matthew, thank you for choosing The Westin Bonaventure Hotel & Suites, Los Angeles during your visit. We're glad to know that you had a trouble-free stay, even though it was brief. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for a more extended stay in the future.

6/10 Okay

Fernando

Parking fees
Stayed 2 nights in Apr 2024
Response from Customer Service on 25 Apr 2024
Fernando, it appears there was discontent regarding parking fees. Please note, our aim is to provide competitive rates while maintaining superior services. We appreciate your input and take all feedback seriously for future improvements. We hope to welcome you back soon for a better overall experience.

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was wonderful, and the view at night was AMAZING. All staff employees were friendly, especially those is the Bonaventure brewery. It was a great was to celebrate my husband’s 50th birthday!
Stayed 1 night in Apr 2024
Response from Customer Service on 24 Apr 2024
Anna, it's wonderful to know that The Westin Bonaventure Hotel & Suites, Los Angeles lived up to your expectations for your celebrations. It's heartening to hear that the suite and stunning night views added plenty to your experience. We're glad our team members, particularly at the Bonaventure brewery, added warmth and friendliness to your visit. We hope to see you again in the future for more memorable celebrations.

10/10 Excellent

Simran

Stayed 4 nights in Feb 2024
Response from Customer Service on 25 Apr 2024
Simran, it's wonderful to hear you had a fabulous stay at The Westin Bonaventure Hotel & Suites, Los Angeles. We immensely appreciate your stellar rating and are thrilled that your experience left a positive mark. We're keen to provide the same delightful experience on your future visits. Safe travels!

8/10 Good

Matthew, New York

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, the area is not the hotel’s fault but was very unsafe with a too many homeless people.
Stayed 3 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Matthew, we're pleased to hear you found The Westin Bonaventure Hotel & Suites, Los Angeles to be satisfactory. Your remarks about the external surroundings are regrettable. While this falls outside our control, we understand your concerns. We trust that inside the hotel, our dedicated team ensured you felt secure. Your feedback is greatly appreciated.

6/10 Okay

Stephen

Stayed 1 night in Apr 2024

10/10 Excellent

Otis

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Customer Service on 21 Apr 2024
Thanks for the perfect rating, Otis!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at The Westin Bonaventure Hotel & Suites, Los Angeles.Have a wonderful day!

10/10 Excellent

Slaton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place
Stayed 1 night in Apr 2024
Response from Customer Service on 19 Apr 2024
Thank you for this excellent rating, Slaton!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at The Westin Bonaventure Hotel & Suites, Los Angeles! We'd love to host you again someday for yet another unforgettable visit.

10/10 Excellent

Kyla

Stayed 1 night in Apr 2024
Response from Customer Service on 7 May 2024
Kyla, it's wonderful to see you rated your stay at The Westin Bonaventure Hotel & Suites, Los Angeles so highly. We hope to have the opportunity to welcome you back in the near future.

10/10 Excellent

Sahana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property with comfortable beds near downtown LA.
Stayed 1 night in Apr 2024

4/10 Poor

Kimberlee

Business traveller, Travelled with group
Disliked: Staff & service
My experience was terrible. The hotel cancelled my reservation even though Expedia had it confirmed on their end. No one had proper reasoning as to why it was cancelled and I had to rebook the day of and pay extra. No one as helpful. Wifi was terrible and made me go downstairs to get the "password" and when I got downstairs, they stated I could dial '0' on the phone and it would have been given to me. Everything had been such a hassle and inconvenience to me that day. I would never come back.
Stayed 2 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Kimberlee, your experience of reservation issues and inconsistent communication is not reflective of the smooth service we aim to deliver. While it's disappointing to hear about the trouble you had with obtaining the Wi-Fi password, we can assure you that we are taking your comments seriously. We would appreciate a chance to make your next stay free from complications and to deliver the hassle-free experience you expect from us.

10/10 Excellent

Marco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Daily fine to park valet
Stayed 4 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Marco, it's wonderful to hear that you had a positive experience at The Westin Bonaventure Hotel & Suites, Los Angeles. We take note of your feedback about valet parking services. We strive to offer a balance between premium services and cost-effectiveness. It is our hope this service brings added convenience to your stay. We look forward to your next visit.

10/10 Excellent

Giselle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Giselle, it's wonderful to hear that you found the Westin Bonaventure Hotel & Suites, Los Angeles, to be a great choice for your stay! We hope to have the opportunity to welcome you back soon for another pleasant experience.

10/10 Excellent

Dilip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Dilip, it's fantastic to hear that your stay at The Westin Bonaventure Hotel & Suites, Los Angeles met your expectations. We hope to be your choice of accommodation on future visits to Los Angeles.

10/10 Excellent

Charles, Middlesex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 14 Apr 2024
Charles, thank you for choosing The Westin Bonaventure Hotel & Suites, Los Angeles, and for taking the time to rate us. We're delighted to see we met your expectations and look forward to your next visit.

8/10 Good

Anand

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel. Good location
Stayed 1 night in Apr 2024
Response from Customer Service on 14 Apr 2024
Anand, it's wonderful to hear you found the location of The Westin Bonaventure Hotel & Suites, Los Angeles advantageous. We appreciate your feedback and hope we can welcome you back in the near future. Thanks for choosing us!

2/10 Terrible

Amal, South ozone Park

Disliked: Cleanliness, staff & service, property conditions & facilities
Property is old and smells
Stayed 3 nights in Apr 2024
Response from Customer Service on 13 Apr 2024
Amal, thank you for sharing your insights. It's unfortunate that your experience didn't meet your expectations. We continually strive to maintain and improve our facilities, ensuring we meet the diverse needs of our guests. Your comments about the property will guide us as we aim to enhance our guest experience.

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant lobby, only downside was the price for overnight parking.
Stayed 2 nights in Apr 2024
Response from Customer Service on 12 Apr 2024
Christian, we're glad to hear you appreciated the sophistication of The Westin Bonaventure Hotel & Suites, Los Angeles' lobby. We understand your concern about the overnight parking costs. Rest assured, we continually assess this part of our hotel services to make sure we provide the best balance of quality and cost-effectiveness for our guests. We look forward to serving you again in the future.

10/10 Excellent

Teanna

Stayed 2 nights in Apr 2024
Response from Customer Service on 1 May 2024
Teanna, thank you for your excellent rating of The Westin Bonaventure Hotel & Suites, Los Angeles. We're delighted to know your stay was enjoyable. We're looking forward to your next visit.

8/10 Good

Deepti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 12 Apr 2024
Deepti, it's great to see you enjoyed your stay at The Westin Bonaventure Hotel & Suites, Los Angeles. Nothing makes us happier than knowing our guests are leaving with delightful experiences. We hope to host you again in the future for another memorable visit.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on 12 Apr 2024
Amanda, we're delighted to know you had a five-star experience at The Westin Bonaventure Hotel & Suites, Los Angeles. Our team members work hard to ensure our guests have exceptional stays. Next time you’re in Los Angeles, we look forward to welcoming you back for another stellar visit!

10/10 Excellent

Wichuon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Service on 12 Apr 2024
Thank you for the perfect rating, Wichuon!We are very pleased to hear that you had a wonderful stay at The Westin Bonaventure Hotel & Suites, Los Angeles. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

8/10 Good

Angel

Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
Thank you for the 4-star rating, Angel!We are delighted to see that you had a wonderful time at The Westin Bonaventure Hotel & Suites, Los Angeles. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 Excellent

Jacy

Travelled with group
Liked: Amenities
Beautiful clean property
Stayed 1 night in Apr 2024
Response from Customer Service on 8 Apr 2024
Jacy, it's delightful to read you appreciated the cleanliness and beauty of The Westin Bonaventure Hotel & Suites, Los Angeles. Thank you for sharing your experiences, and we hope to have the pleasure of welcoming you back in the near future.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classy hotel with striking distance of many cool things in DTLA
Stayed 1 night in Apr 2024
Response from Customer Service on 7 Apr 2024
William, thank you for your kind words about The Westin Bonaventure Hotel & Suites, Los Angeles. We're thrilled you enjoyed our convenient location and found our establishment to be stylish. It’s our hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Ismael

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a good place clean easy access the side walk really clean I hope don’t permit getting dirty area I like to walk around the building.
Stayed 1 night in Feb 2024
Response from Customer Service on 6 Apr 2024
Ismael, thank you for your appreciative review of The Westin Bonaventure Hotel & Suites, Los Angeles. Our focus on cleanliness and providing easy access is meant to ensure every guest's comfort, and we're thrilled that you enjoyed exploring our surroundings. We continuously strive to maintain the cleanliness of our proximity. Your feedback is priceless, and we look forward to welcoming you back soon.

6/10 Okay

Ryan

Liked: Amenities
Just had a lot of problems with room… really love the views . But room needs update while I was there I went to open shade whole thing fell down just. Not great.
Stayed 1 night in Mar 2024
Response from Customer Service on 5 Apr 2024
Ryan, thank you for your feedback. It's unfortunate that you experienced issues with your room; your comfort is always a top priority. However, we're glad you were able to appreciate the splendid views our location offers. We'll take your comments into consideration as we continually strive to enhance our guest experience.

10/10 Excellent

Paul, Keene

Stayed 1 night in Apr 2024
Response from Customer Service on 25 Apr 2024
Paul, thank you for your recent stay at The Westin Bonaventure Hotel & Suites, Los Angeles and for sharing your perfect rating. We're thrilled to see that you found our hotel to your satisfaction and we hope we'll have the chance to host you again in the future.

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location to Dodger game
Stayed 1 night in Apr 2024
Response from Customer Service on 6 Apr 2024
Gabriel, it's wonderful to know you found The Westin Bonaventure Hotel & Suites, Los Angeles's location advantageous for attending a Dodger's game. Thank you for letting us know. We sincerely hope to welcome you back for any future games or visits to our city!

8/10 Good

marìa, tampico,

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LAS HABITACIONES SON PEQUEÑAS. MUY BIEN UBICADO Y TODO LO DEMÁS EXCELENTE
Stayed 5 nights in Mar 2024
Response from Customer Service on 6 Apr 2024
María, gracias por tu reseña. Nos alegra saber que la ubicación de The Westin Bonaventure Hotel & Suites, Los Ángeles le resultó conveniente y que su experiencia general fue excelente. Si bien nuestras habitaciones están diseñadas pensando en la comodidad, entendemos que las preferencias pueden variar y nos aseguraremos de que sus comentarios se tengan en cuenta. Apreciamos sus comentarios y esperamos darle la bienvenida pronto.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 2 Apr 2024
Nancy, it's wonderful to hear that you had a great stay at The Westin Bonaventure Hotel & Suites, Los Angeles. We're truly grateful for your top rating and hope to welcome you back for another enjoyable experience. Thank you.

8/10 Good

Noelia

Stayed 2 nights in Mar 2024
Response from Customer Service on 21 Apr 2024
Thanks for the great rating, Noelia!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting The Westin Bonaventure Hotel & Suites, Los Angeles soon, we'd love to have you back!

10/10 Excellent

Gail Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on 31 Mar 2024
Gail, thank you for choosing The Westin Bonaventure Hotel & Suites, Los Angeles as your preferred accommodation. We're thrilled to know you had a wonderful experience. We eagerly look forward to welcoming you back for another memorable stay.

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, very friendly. Rooms were good. Great view from 28th floor
Stayed 1 night in Mar 2024
Response from Customer Service on 30 Mar 2024
Tom, thank you for sharing your enjoyable experience at The Westin Bonaventure Hotel & Suites, Los Angeles. We're thrilled to hear you found our team members to be friendly, the rooms accommodating, and the panoramic vista from the 28th floor greatly appealing. We eagerly look forward to your return visit.

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! still close to all the attractions by car. Would definitely stay again.
Stayed 4 nights in Mar 2024
Response from Customer Service on 30 Mar 2024
Elizabeth, thank you for choosing to stay at The Westin Bonaventure Hotel & Suites, Los Angeles and leaving a positive review! We're thrilled to hear that our hotel's location was convenient for you and that you had a great time. Your surety in choosing our hotel for future visits is immensely encouraging. We eagerly await the opportunity to welcome you back.

8/10 Good

Jennifer

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building. Great gym. Coffee shop in building was pricey.
Stayed 3 nights in Mar 2024
Response from Customer Service on 29 Mar 2024
Jennifer, it's wonderful to know you appreciated the architectural grandeur of The Westin Bonaventure Hotel & Suites, Los Angeles and enjoyed our well-equipped fitness center. We value your comment about the pricing in our coffee shop and will keep your feedback in mind as we continuously work to improve. Thank you for choosing to stay with us and sharing your experience. We hope to welcome you again in the future.

10/10 Excellent

S. Amir

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I need to be in downtown LA this is the only hotel I would go to.
Stayed 1 night in Mar 2024
Response from Customer Service on 29 Mar 2024
S. Amir, your unwavering loyalty to The Westin Bonaventure Hotel & Suites, Los Angeles is highly appreciated. It's a pleasure to hear that we continue to be your preferred choice when visiting downtown LA. Our team awaits your next visit with great anticipation. Thank you for taking the time to share your experience on Expedia.

10/10 Excellent

Demetria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean, comfortable and service especially the bell staff was commendable.
Stayed 1 night in Mar 2024
Response from Customer Service on 29 Mar 2024
Demetria, thank you for your compliments regarding your stay at The Westin Bonaventure Hotel & Suites, Los Angeles. We're pleased to hear that you appreciated the cleanliness and comfort of our property. Your kind words regarding the service, particularly from our bell team members, are highly valued. We hope to welcome you back soon for another enjoyable stay.