Outdoor pool, pool loungers

Reviews of Holiday Inn Express North Hollywood - Burbank Area, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 574 out of 1000 reviews" "
Rating 8 - Good. 296 out of 1000 reviews" "
Rating 6 - Okay. 81 out of 1000 reviews" "
Rating 4 - Poor. 21 out of 1000 reviews" "
Rating 2 - Terrible. 28 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Camilla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 30 Apr 2024
Dear Guest,Thank you for your glowing review! We're thrilled to hear that you had a fantastic experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
:)
Stayed 3 nights in Mar 2024
Response from Customer Care Team on 23 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Dennis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Apr 2024
Response from Hotel Manager on 21 Apr 2024
Dear Dennis,Thank you for your excellent rating and kind words! We're thrilled to hear that you found our hotel nice and clean. Maintaining a high standard of cleanliness is a top priority for us, and we're delighted that it contributed to your positive experience. We hope to welcome you back again soon for another enjoyable stay!Sincerely, Hotel Manager

10/10 Excellent

Cindy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Care Team on 16 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

JAY

Liked: Cleanliness
Liked Cleanliness. Disliked breakfast due to no vegetarian options
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 10 Apr 2024
Dear Guest,Thank you for your feedback. We're glad you appreciated the cleanliness. We apologize for the lack of vegetarian options at breakfast and will work to improve this. Your input is valuable, and we hope to better meet your expectations in the future.Sincerely, Hotel Manager

8/10 Good

Ron

Travelled with family
Liked: Amenities
Clean and organized
Stayed 1 night in Apr 2024
Response from Hotel Manager on 5 Apr 2024
Thank you for choosing to stay with us and for taking the time to leave a review. We're delighted to hear that you found our hotel to be clean and organized during your visit.Your feedback is greatly appreciated, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.

6/10 Okay

nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hotel Manager on 2 Apr 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you had an overall satisfactory experience during your stay. If there are any specific areas where you feel we could improve and earn that extra star, please don't hesitate to let us know. We value your input and hope to have the opportunity to enhance your experience in the future.Sincerely, Hotel Manager

6/10 Okay

Matthew

Not great - average hotel, service and location.
Stayed 2 nights in Dec 2023
Response from Guest Services Team on 22 Feb 2024
Thank you Matthew for reviewing our hotel. Whether good or bad it lets us know how we can improve our guests' experience in the future and that is invaluable. Take care and have a great day!

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 1 night in Feb 2024
Response from Guest Services Team on 22 Feb 2024
Thank you Alina for taking the time to let us know that you enjoyed your stay with us. We strive to give our guests a positive experience while staying here. We hope you would choose to stay with us again in the future. Take care and have a great day!

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Care Team on 25 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Victor

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services Team on 19 Jan 2024
Thank you Victor for taking the time to review our property, Good or bad we're sorry we didn't hit the mark while you were at our hotel. We hope that it doesn't deter you from the property or the brand. Take care and have a great day!

6/10 Okay

Matthew

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Wife did not feel comfortable staying at hotel. Areas all around hotel were tagged with graffiti. Just didn’t feel comfortable.
Stayed 2 nights in Dec 2023
Response from Guest Services Team on 11 Jan 2024
Thank you Matthew for taking the time to review our hotel. Whether good or bad it lets us know where we can improve. Take care and have a great day!

4/10 Poor

Ravi

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Customer Care Team on 10 Jan 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Esmeralda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice
Stayed 3 nights in Dec 2023
Response from Guest Services Team on 11 Jan 2024
Esmeralda thank you for letting us know what you think of our hotel! Your review lets us know that we are doing our best to provide our guests a comfortable stay and lets others know what to expect from us. We hope that you choose to stay with us again! Take care and have a great day!

8/10 Good

Manas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and helpful hotel staff.
Stayed 2 nights in Dec 2023
Response from Guest Services Team on 11 Jan 2024
Thank you Manas for taking the time to review our hotel. It's always great to hear that our guests enjoyed their stay and that our staff were able to facilitate that! We hope that you choose to stay with us again in the future. Take care and have a great day!

10/10 Excellent

Matiaz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Services Team on 22 Dec 2023
Thank you Matiaz for taking the time to review our hotel! We appreciate you for letting us know that we are doing a good job giving our guests a positive experience while staying with us. Reviews good or bad let others know what to expect when staying with us, and I hope that when you are in the area in the future that you also choose to stay with us again. Take care and Happy Holidays!

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Universal Studios
Hotel is in a very convenient location for Universal Studios visitors
Stayed 1 night in Dec 2023
Response from Guest Services Team on 20 Dec 2023
Thank you Kevin for taking the time to review our hotel! Your review lets others know how we are doing and that we are indeed conveniently located near Universal Studios. Take care and Happy Holidays!

8/10 Good

AMRITPAL

Response from Customer Care Team on 6 Feb 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, amenities
Area was nice and Uber pick up and drop offs were beyond convenient. Nice and convenient place.
Stayed 2 nights in Dec 2023
Response from Guest Services Team on 10 Dec 2023
Thank you Allison for taking the time to review our hotel! We think the area is nice as well and glad you enjoyed your stay. Your positive reviews lets others find out about our hotel and we appreciate that. Take care and have a great day!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Isis
Isis greeted us at the desk and was amazing
Stayed 1 night in Dec 2023
Response from Guest Services Team on 8 Dec 2023
We appreciate you taking the time to review our hotel, as it lets others find us and lets us know we are providing an exemplary experience. Thank you for letting us know that Isis did an amazing job and improved your stay at our hotel! Take care and have a great day!

8/10 Good

Miraliza, Lincoln

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 4 nights in Nov 2023
Response from Guest Services Team on 30 Nov 2023
Thanks Miraliza for taking the time to review our hotel! Your review helps others find our hotel and what we can do on our part. Take care and have a great day!

8/10 Good

Yenni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Customer Care Team on 29 Nov 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

8/10 Good

Davinder Pal

Liked: Cleanliness, staff & service, property conditions & facilities
It is a good hotel. The area around is commercialauto repair shops. However, the hotel feels safe.
Stayed 3 nights in Nov 2023
Response from Guest Services Team on 29 Nov 2023
Thanks Davinder for taking the time to review our hotel! We do strive to maintain our guest and staff's safety. Your review helps us know how to better fine tune how our hotel does our day to day! Thank you and have a great day!

4/10 Poor

Benjamin

Stayed 3 nights in Nov 2023
Response from Customer Care Team on 20 Dec 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

6/10 Okay

Mohammad

Disliked: Staff & service, amenities
The receptionist was unfriendly and didn’t know how to do his job.
Stayed 3 nights in Nov 2023
Response from Guest Services Team on 26 Nov 2023
Thank you for taking the time to review our hotel, whether good or bad we take it as a learning experience to better our staff in attending to our guests. We're sorry to hear that we did not meet your expectations. Take care and have a great day!

10/10 Excellent

Francisco Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Guest Services Team on 22 Nov 2023
Thank you Francisco Daniel for taking the time to review our hotel. Your positive reviews help others find our hotel and boosts morale to our staff knowing that they did a job well done. We hope that when you are in the area that you choose our hotel in the future. Take care and have a great day!

10/10 Excellent

Joe

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and really good staff!
Stayed 3 nights in Nov 2023
Response from Guest Services Team on 22 Nov 2023
Thanks Joe for taking your time to review our hotel. We are pleased to know our location is great and our staff are doing a good job!. We hope that you choose our hotel again in your future stays in the area!

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good, very neat n clean. Everything available in the room, friendly staffs
Stayed 2 nights in Nov 2023
Response from Guest Services Team on 17 Nov 2023
Thanks for taking the time to review our hotel and compliment us on how we are doing. Your review lets our staff know that we are doing our best to give our guests a good experience while staying with us. Take care and have a great day!

10/10 Excellent

Mary

Stayed 1 night in Nov 2023
Response from Guest Services Team on 17 Nov 2023
Thank you Mary for taking the time to review our hotel. Your review helps others find us and lets us know we are doing our job to make your stay pleasant. Take care and have a great day!

10/10 Excellent

Betty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean. Staff was friendly. The area around the corner was a bit shady but the hotel security was always present and a key card is necessary to enter and use the elevator. Only a 10 minuet drive to Universal.
Stayed 4 nights in Nov 2023
Response from Guest Services Team on 16 Nov 2023
Thank you Betty for taking the time to review our hotel. We do take guest safety as a priority and thank you for being understanding of our policies. We hope that when you are in the area that you choose our hotel again! Take care and have a great day!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Services Team on 16 Nov 2023
Thanks James for a positive review! Your reviews help bolster our reputation and let others know that we are doing well in taking care of our guests. We hope that when you are in the area that you choose to stay with us again. Take Care and have a great day!

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Customer Care Team on 9 Nov 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 1 night in Sep 2023
Response from Guest Services Team on 9 Nov 2023
Thank you Ruben for the positive review! We strive to be a great hotel with good value. We hope you choose to stay with us again when you're in the area!.

8/10 Good

Shaleida Rose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfy, breakfast is ok just need a bit more of a variety.
Stayed 2 nights in Oct 2023
Response from Guest Services Team on 4 Nov 2023
Thank you Shaleida for your review. We strive to meet our guests' expectations and your comments help to better our hotel. Have a great day!

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Customer Care Team on 2 Nov 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Mick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice outdoor pool with terrific views.
Stayed 1 night in Oct 2023
Response from Guest Service Team on 29 Oct 2023
Thanks Mick for the positive review of our pool and the views to have! We hope you have a great day and when you're in the area choose to stay with us again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Friendly staff.
Stayed 3 nights in Oct 2023
Response from Guest Service Team on 29 Oct 2023
Thank you for the positive review as we strive to give our guests a good hotel experience.

10/10 Excellent

Diana

Stayed 3 nights in Oct 2023
Response from Customer Care Team on 24 Oct 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Oct 2023
Response from Josh on 22 Oct 2023
Thank you for enjoying our clean hotel, and hope that you will choose staying with us again in your future stays.

10/10 Excellent

diane

Liked: Cleanliness
Everything
Stayed 3 nights in Oct 2023
Response from Josh on 22 Oct 2023
Thank you for the great review! We strive to do well by our guests and hope to have you stay with us in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Customer Care Team on 19 Oct 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Alejandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean hotel. Check in and check out went very smoothly. Had no issues!
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Customer Care Team on 19 Oct 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Charlie

Disliked: Cleanliness, staff & service, property conditions & facilities
Would not recommend this location to access universal studios Hollywood
Stayed 1 night in Oct 2023

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service, breakfast and cleanliness.
Stayed 4 nights in Oct 2023

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the parking was not well and small if you have a big truck like me its not ideal and found there was no parking and had to park off to the side in the actual runway where cars come in and out, hotel was amazing and clean room was confortable
Stayed 1 night in Oct 2023

10/10 Excellent

SHYAM

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff, and clean hotel.
Stayed 2 nights in Oct 2023

10/10 Excellent

Hester

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy access
Stayed 3 nights in Sep 2023
Response from Customer Care Team on 5 Oct 2023
Hey Hester, Thank you for the positive rating. We hope your stay at Holiday Inn Express North Hollywood - Burbank Area was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards, Guest Experience Team

10/10 Excellent

Aidan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The front desk was really nice, I liked the breakfast buffet. Room was very clean and modern. I slept well. The area surrounding is sketchy, but what can you expect? They had a guard that was very friendly at the front lobby. It was great for my stay at universal studios, which is a short drive away. I'd definitely stay again
Stayed 1 night in Sep 2023
Response from Guest Services Team on 16 Nov 2023
Thank you Aidan for taking the time to review our hotel! It's always rewarding to know that our security staff are a positive and reassuring presence for our guests and hotel staff alike. We look forward to having you as a guest in the near future! Take care and have a great day!

10/10 Excellent

Mitchell Gilera

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What would I say,the best of all hotels that we’ve stay!!! My family loves it!!
Stayed 2 nights in Sep 2023
Response from Customer Care Team on 5 Oct 2023
Hey Mitchell, We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating and comments - thank you very much. We are thrilled to hear that your family loved their time at Holiday Inn Express North Hollywood - Burbank Area, and we hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you and your family back many more times in the future.Best Regards, Guest Experience Team