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Reviews of Holiday Inn Express And Suites Glendale Downtown, an IHG Hotel

2.5 out of 5
Holiday Inn Express And Suites Glendale Downtown, an IHG Hotel
1001 East Colorado Street, Glendale, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 191 out of 277 reviews" "
Rating 8 - Good. 55 out of 277 reviews" "
Rating 6 - Okay. 10 out of 277 reviews" "
Rating 4 - Poor. 8 out of 277 reviews" "
Rating 2 - Terrible. 13 out of 277 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except that we stayed on the bottom floor near the entrance from the lobby area and was a bit loud when the doors slam shut.
Stayed 1 night in May 2024

10/10 Excellent

Sergey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Очень чистый и отличный отель!
Stayed 2 nights in May 2024

10/10 Excellent

Lisa

Travelled with family
This hotel exceeded our expectations . Very large and clean rooms . I will definitely stay here again
Stayed 1 night in May 2024
Response from Dolores Rodriguez, Operations Manager on 13 May 2024
We are happy to hear that you had a pleasurable stay during your time with us. We hope to have you back again soon!

10/10 Excellent

Perry, Elk Grove

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and excellent service!
Stayed 2 nights in May 2024

10/10 Excellent

Jim

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 3 nights in Apr 2024
Response from Chloe Powell - Digital Marketing Manager on 10 May 2024
Jim,Thank you for the 5-star rating! We hope to welcome you back again soon.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
It was a convenient location. The hotel was clean parking was easy and the room was clean.
Stayed 3 nights in May 2024
Response from Chloe Powell - Digital Marketing Manager on 10 May 2024
Melissa,We strive to provide a hassle-free experience for our guests, so knowing these aspects met your expectations makes us happy. We hope to welcome you back again soon for another comfortable and convenient experience!

10/10 Excellent

Marisela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean!
Stayed 4 nights in Apr 2024

8/10 Good

CINDY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved how spacious and clean everything was quick check in the young lady explained everything.
Stayed 1 night in Apr 2024
Response from Dolores Rodriguez, Operations Manager on 27 Apr 2024
We are happy to hear you had a nice stay with us her at Holiday Inn Express Glendale. We hope to have you back again with us very soon.

10/10 Excellent

Julianna

Travelled with family
Liked: Amenities
Great customer service 👏
Stayed 1 night in Apr 2024
Response from Dolores Rodriguez, Operations Manager on 24 Apr 2024
We are happy to hear that you had a great stay. We hope to have you back again soon!

10/10 Excellent

Charisse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had great time staying 4 nights. The hotel was overall clean and organized. Near to different kinds of food stores. Cons- thin floor carpet you can hear the sounds coming from the room above you esp if they have toddler non stop running or playing. Request for highest floor if possible the staff are very accomdating and will address your issue immediately. Overall we had a great stay and I still highly recommend this place.
Stayed 3 nights in Apr 2024
Response from Dolores Rodriguez, Operations Manager on 19 Apr 2024
We are happy to hear that we were able to provide you a clean and welcoming stay during your time with us. However, we are sorry to hear that you faced an issue of noisy neighbors. We are glad to have been able to help you to move into a quieter room.

10/10 Excellent

Yecenia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and everything clean
Stayed 1 night in Apr 2024
Response from Chloe Powell - Digital Marketing Manager on 15 Apr 2024
Yecenia,Thank you so much for the kind words about your stay. We greatly appreciate the feedback and we hope to see you again in the future!

10/10 Excellent

Deedre', Antioch

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a new property. Everything‘s clean modern and the service was great. Location was convenient to most food, coffee and any basics needs. There was a shopping center down the street as well as Target. Easy directions off the freeway
Stayed 3 nights in Mar 2024
Response from Chloe Powell - Digital Marketing Manager on 15 Apr 2024
Deedre, We are so glad you found our property to be clean & convenient. I greatly appreciate your positive feedback towards our hotel. Thank you for staying with us.We look forward to seeing you again in the future!

10/10 Excellent

Kathy, Spokane Valley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff, especially "Shelly" at front desk were kind, calm and professional. Not sure if I spelled her name right.
Stayed 2 nights in Apr 2024
Response from Chloe Powell - Digital Marketing Manager on 15 Apr 2024
Kathy,We take great pride in our staff here at Holiday Inn Glendale Downtown, and we are thrilled to see that you received excellent service. Thank you for taking the time to provide us with pleasant feedback.

10/10 Excellent

Rodolfo

Stayed 1 night in Apr 2024
Response from Dolores Rodriguez, Operations Manager on 26 Apr 2024
We are glad to hear that you experience with us was a pleasant one. We hope to have you back again at the Holiday Inn Express Glendale soon!

10/10 Excellent

Santiago

House keeping awesome and breakfast good too 5 stars
Stayed 4 nights in Apr 2024
Response from Dolores Rodriguez, Operations Manager on 6 Apr 2024
We are happy to hear that your had a nice time during your stay here with us at the Holiday Inn Express Glendale.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice stay
Stayed 2 nights in Apr 2024
Response from Dolores Rodriguez, Operations Manager on 5 Apr 2024
We are happy to hear that you had a nice time while here with us at Holiday Inn Express Glendale. We hope to have you back again sometime soon.

10/10 Excellent

Sukhpal

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Dolores Rodriguez, Operations Manager on 1 Apr 2024
We are happy to hear that you had a pleasant experience here with us a t Holiday Inn Express Glendale. We hope to have you back again soon.

10/10 Excellent

Qing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and convenient place .
Stayed 4 nights in Mar 2024
Response from Dolores Rodriguez, Operations Manager on 31 Mar 2024
We are happy to hear that you had a nice stay with us here at Holiday Inn Express Glendale. We hope to have you back again soon.

10/10 Excellent

Hpesoj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to tourist attractions
Stayed 3 nights in Mar 2024
Response from Dolores Rodriguez, Operations Manager on 31 Mar 2024
We are so excited to hear that you had a lovely stay during your time with us here at Holiday Inn Express Glendale. We hope to have you back again sometime soon!

10/10 Excellent

Beatriz

Stayed 1 night in Mar 2024
Response from Dolores Rodriguez, Operations Manager on 19 Apr 2024
We are happy to hear that you had a great stay with us here at Holiday Inn Express Glendale. We hope to have you back again soon.

10/10 Excellent

Soraida

Stayed 1 night in Mar 2024
Response from Chloe Powell - Digital Marketing Manager on 15 Apr 2024
Soraida,I greatly appreciate your positive feedback towards our hotel. Thank you for staying with us.We look forward to seeing you again in the future!

10/10 Excellent

Omar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place !
Stayed 5 nights in Mar 2024
Response from Dolores Rodriguez, Operations Manager on 26 Mar 2024
We are so happy to hear that your experience while staying with us here at Holiday Inn Express Glendale was a good one. We hope to have you back again sometime soon!

8/10 Good

Cindy G

Travelled with family
It was a nice property conveniently located.
Stayed 2 nights in Mar 2024
Response from Dolores Rodriguez, Operations Manager on 25 Mar 2024
We are happy to hear that you had a nice time while here at our property. We hope to have you again soon.

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 3 nights in Mar 2024
Response from Dolores Rodriguez, Operations Manager on 25 Mar 2024
We are so happy to hear that you had a nice time during your stay with us her at Holiday Inn Express Glendale. We hope to have you back again soon!

10/10 Excellent

Analyze

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and great breakfast, especially for a family.
Stayed 3 nights in Mar 2024
Response from Dolores Rodriguez, Operations Manager on 22 Mar 2024
We are happy to hear that your stay with us was a pleasurable one. We hope to have you back again soon!

8/10 Good

ALCIRA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff was great, the only downside I guess is having to pay for parking when you already a guest at the hotel, it’s only free parking on the street. We stayed here because it was a close to universal and better price for the area. Definitely recommend!
Stayed 2 nights in Mar 2024
Response from Dolores Rodriguez, Operations Manager on 18 Mar 2024
We are happy to hear that you had a pleasant stay with us here at Holiday Inn Express Glendale. We hope to have you here again soon.

10/10 Excellent

Haybert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Chloe on 14 Mar 2024
Haybert,I greatly appreciate your positive feedback towards our hotel. Thank you for staying with us.We look forward to seeing you again in the future!

10/10 Excellent

Amrik

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Chloe on 14 Mar 2024
Amrik,I greatly appreciate your positive feedback towards our hotel. Thank you for staying with us.We look forward to seeing you again in the future!

8/10 Good

Amrik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Easy parking and safe place
Stayed 2 nights in Mar 2024
Response from Dolores Rodriguez, Operations Manager on 12 Mar 2024
We are happy to hear that you had a great time during your stay with us here at Holiday Inn Express Glendale. We hope to have you back again sometime soon.

8/10 Good

CLARITA

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The rooms were clean n the staff was courteous
Stayed 4 nights in Mar 2024
Response from Dolores Rodriguez, Operations Manager on 11 Mar 2024
We are happy to hear that you had a nice stay with us at the Holiday Inn Express Glendale. We hope to have you back again sometime soon.

6/10 Okay

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Bed was comfy, staff at times seemed as if asking questions or getting extra pillows was a struggle. Loops holes to get anything done. I had to physically go down to inform them that the extra pillows and blankets were not in the room as they said. Breakfast was great, would be excellent if they had hash browns or breakfast potatoes with the hot food. Just a suggestion there to take that to the next level.
Stayed 3 nights in Mar 2024
Response from Dolores Rodriguez, Operations Manager on 11 Mar 2024
We are so sorry to hear that your stay with us here at Holiday Inn Express Glendale was less than the service you expected. We take your suggestions and review importantly. We look toward bettering our team to properly provide the service your are looking for.

10/10 Excellent

Craig W, Greenville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel halfway between nixon and reagan museums
Stayed 4 nights in Feb 2024
Response from GM on 7 Mar 2024
Dear Craig, thank you for your excellent rating! We're glad to hear that our convenient location helped make your stay enjoyable. We are close to many attractions and theme parks, so we hope to see you back again soon!

8/10 Good

Mobeen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Dolores Rodriguez, Operations Manager on 21 Feb 2024
We are happy to hear that you had a good time during your stay with us. We hope to see you hare again at the Holiday Inn Express Glendale soon.

10/10 Excellent

Alhareth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Clean and close to everything.
Stayed 3 nights in Feb 2024
Response from Dolores Rodriguez, Operations Manager on 21 Feb 2024
We are happy to hear that you had a good time during your stay with us. We hope to see you hare again at the Holiday Inn Express Glendale soon.

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Dolores Rodriguez, Operations Manager on 21 Feb 2024
We are happy to hear that you had a good time during your stay with us. We hope to see you hare again at the Holiday Inn Express Glendale soon.

8/10 Good

Vincenzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Chloe on 19 Feb 2024
Thank you for taking the time out of your day to leave a positive review. We are thrilled to see that we provided you with a great experience at our hotel.

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Most comfortable. Close to many sites and activities.
Stayed 1 night in Feb 2024
Response from Chloe on 16 Feb 2024
Marion,We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and updated. Good size bathroom with large shower. Breakfast was really good every day. Staff was friendly and very helpful.
Stayed 3 nights in Jan 2024
Response from Dolores Rodriguez, Operations Manager on 9 Feb 2024
We are so happy to hear that you enjoyed your stay with us here at Holiday Inn Express Glendale. We hope to have you back again soon.

10/10 Excellent

Horace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Dolores Rodriguez, Operations Manager on 9 Feb 2024
We are so happy to hear that you enjoyed your stay with us here at Holiday Inn Express Glendale. We hope to have you back again soon.

10/10 Excellent

Artur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Chloe on 29 Jan 2024
Artur,We are thrilled to see a perfect rating, and we greatly appreciate your feedback.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly, especially the person at check in. Rooms were clean and the breakfast was nice to have included. Stayed here for our days at universal and would stay here again.
Stayed 2 nights in Jan 2024
Response from Chloe on 29 Jan 2024
Shannon,We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of my entire team, thank you! We look forward to your return and travel safe.

10/10 Excellent

Juan

Stayed 1 night in Jan 2024
Response from Chloe on 22 Jan 2024
Juan,We are thrilled to see a perfect rating, and we greatly appreciate your feedback.

8/10 Good

James Milton

Stayed 5 nights in Dec 2023
Response from Dolores Rodriguez, Operations Manager on 4 Feb 2024
We are happy to hear that your stay went well with us. We hope to have you back soon.

2/10 Terrible

Thomas

Stayed 2 nights in Jan 2024
Response from Chloe on 22 Jan 2024
We apologize for any inconvenience that may have happened during your stay. We thank you for the review and hope to provide you with a better experience in the future.

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was better than expected. Room was clean and very comfortable. Parking rate of $25/night seemed reasonable. Overall happy with my stay
Stayed 4 nights in Jan 2024
Response from Chloe on 22 Jan 2024
Thank you for taking the time out of your day to leave a positive review. We are thrilled to see that we provided you with a great experience at our hotel.

10/10 Excellent

Walter

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Chloe on 22 Jan 2024
Walter,We are thrilled to see a perfect rating, and we greatly appreciate your feedback.

10/10 Excellent

cyrene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Chloe on 22 Jan 2024
Cyrene,We are thrilled to see a perfect rating, and we greatly appreciate your feedback.

8/10 Good

Joshua

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Dec 2023
Response from Chloe on 22 Jan 2024
We apologize for any inconvenience that may have happened during your stay. We thank you for the review and hope to provide you with a better experience in the future.

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jan 2024

10/10 Excellent

Blanca

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything looks nice and very comfortable, my only concern is the breakfast we don't really.
Stayed 3 nights in Dec 2023
Response from Chloe on 22 Jan 2024
Thank you for taking the time out of your day to leave a positive review. We are thrilled to see that we provided you with a great experience at our hotel.