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Reviews of Heaven on Hollywood Boulevard Furnished Apartments

4 out of 5
Heaven on Hollywood Boulevard Furnished Apartments
Hollywood Boulevard & North La Brea Ave, Los Angeles, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 112 out of 214 reviews" "
Rating 8 - Good. 58 out of 214 reviews" "
Rating 6 - Okay. 22 out of 214 reviews" "
Rating 4 - Poor. 13 out of 214 reviews" "
Rating 2 - Terrible. 9 out of 214 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Bharathram

Travelled with family, Travelled with family and small children
It’s an average property through and through. Check in was very complicated and there seems to be two different point of contacts and little confusing as to who to contact when. The apartment we were on was level 5 and street facing and it was CRAZY noisy. We have an infant who woke up few times in the night due to noise. Otherwise, their supplies are all limited including toilet paper, kitchen towel or towel. We stayed for a week and ended up getting our own toilet paper and kitchen towels. We would not stay here again for this price. Otherwise it’s in a convenient location to get Hollywood, Griffith observatory, rodeo drive etc etc. we did Disney on mid week and one way was 90 mins in off peak hours. This is very far from Disney.
Stayed 6 nights in May 2024
Response from Pelican Residences on 20 May 2024
Thank you for your feedback. We appreciate you taking the time to share your experience. We’d like to clarify that our property is an apartment rental, not a hotel. As such, we provide a starter kit of essential supplies like toilet paper and kitchen towels. For longer stays, guests may need to purchase additional supplies once the starter kit is depleted.Regarding the contact information, we strive to make it clear who to reach out to for assistance. We have onsite staff available for immediate help and a reservations team for any questions about your stay.We apologize for the noise disturbance you experienced. While we can't control street noise, we understand how important a quiet environment is, especially with an infant.Thank you for highlighting our convenient location. We hope you enjoyed your time visiting Hollywood, Griffith Observatory, Rodeo Drive, and Disneyland despite the distance.We value your feedback and will use it to improve our services.

10/10 Excellent

Tim

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Jo on 9 May 2024
Thank you for the 5-star ratings. We are glad that you enjoy your stay!

6/10 Okay

Daryl

Travelled with group
Disliked: Amenities
The apartment location was good for what we wanted, 40ish minute walk into the heart of west hollywood. The size of the apartment is great, but it definitely needs some work. lots of scuffs and marks on the walls, a piece of flooring coming up and it rained so we had a leak in the ceiling in the upstairs bedroom. Sheets and towels were all clean and lots of extras.
Stayed 4 nights in Mar 2024
Response from Jo on 11 Mar 2024
Thank you for your review. We are working to address the issues mentioned.

10/10 Excellent

??

Liked: Cleanliness, property conditions & facilities
It was nice that it was quiet and clean
Stayed 3 nights in Jan 2024
Response from Hotel Management on 17 Jan 2024
Thank you, we are glad you enjoyed your stay with us! We look forward to hosting you again on your next trip.

6/10 Okay

Yuzhou

Liked: Cleanliness
Disliked: Property conditions & facilities
It’s a clean apartment however there are a lot to be desired. Carpet looks pretty old and dark. They say there hs a sofa bed but when you sit or sleep on it you feel the frame of the sofa. The bedroom downstairs have a constant noise that is non stop. Bathrooms are okay, hot water takes a long time to come up. Bedding feels it’s been used for a decade or more so is the mattress
Stayed 3 nights in Dec 2023
Response from Jo on 19 Dec 2023
Hi Liu, Thank you for taking the time to write your review. We wish you had shared these issues with us during your stay so we could have assisted you.

8/10 Good

Alexander, San Jose

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The only issue with the property (but rather imperative for safety) is the unsecured toilet seats on 2 of the 3 bathrooms. And one minor issue with balcony a bit dirty.
Response from Celestine on 14 Oct 2023
Hi Alexander, thank you for your review. Upon checking, we haven't received any complaints from you during your stay so that we can least offer a resolution. We do appreciate the feedback provided. Rest assured that this will be communicated to our staff. Thanks!

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, room comfort
Smooth experience.
Was a great experience and it was easy to check in and out of the property. It was very clean when we arrived.
Stayed 4 nights in May 2023
Response from Jo on 15 May 2023
Thank you, we are glad you enjoyed your stay with us! We look forward to hosting you again on your next trip.

10/10 Excellent

Connie

Travelled with family
Liked: Room comfort
Stayed 3 nights in May 2023
Response from Chris Rivers on 12 May 2023
Hi Connie,Thank you for this review, we hope to host you again in the future. Best,Chris Rivers

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness
It was ideal except the Critters?
Well,it was ideal,we were there for my daughters Birthday,family of 7..very spacious,beds were a bit hard un comfy,woke of tired,we loved that it had 3 baths, little balconie,washer dryer,things were ok untill our car was to tall to fit in garage left it out in the st.that was not good.also in the master bedroom i saw "ROACHES" So that was very discusting! Had to come home leave stuff outside just in case one hopped in to our stuff,so we did not use their blankets or sheets used our own.that was a very nasty....i dont know if i should let them know,call or Email them about that so they can control that and they dont get out of control!?i have video and fotos..but so discussed dont want to post them.
Stayed 3 nights in Mar 2023
Response from Hotel Management on 15 Mar 2023
Thank you for your review, Susan. We never heard you had these issues during your stay. We could have sent out someone from the maintenance team to check and confirm the issues when you were there. Our cleaner confirmed there was no roaches or any sort to support your accusation - you only have raised this after your stay and asked for a credit.You also didn't mention that you were bringing a car and haven't paid for parking - we could have advised you of the parking clearance for the building.Nonetheless, we appreciate you giving your time to help us improve our services.

6/10 Okay

Pongkran

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
I can’t open netflix. I think a remote not working. I did not get a soap at a room downstairs.
Stayed 3 nights in Jan 2023
Response from Jo on 24 Jan 2023
Hi Pongkran, Appreciate your feedback. You should let us know so we can assist you. We never heard you had these issues during your stay.

10/10 Excellent

samuelu

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I can only say how lucky i and my family have been to stay at such a clean, convenient, and responsive management.
Response from Hotel Management on 29 Dec 2022
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

2/10 Terrible

Haim

Travelled with family
The worst experience we had ever . Changing our booking location without our approval . The new location was in a drug / homeless environment . We left the apartment after one night (1/3) and still deal with Expedia to refund our stay !!!
Stayed 3 nights in Oct 2022
Response from Corporate Housing on 20 Oct 2022
Dear Haim, we are sorry you felt it that way however If you have just fully read the website, you would seen that there different room types and the address was indicated on the room name. We have also sent multiple emails with the address and all information you needed but we never heard from you. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Charles

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Oct 2022

6/10 Okay

Sara

Travelled with family
Liked: Amenities
Disliked: Cleanliness
The building is very secure with separate codes to get in the garage, elevator and room so it felt very safe. The location is great and close to Universal Studios, all the Hollywood attractions, many restaurants and stores. There is a grocery store across the street. The rooms and bathrooms were spacious, nice kitchen with all appliances and a washer and dryer in the apartment. The only downside I had with this property was that it did not feel very clean. There was trash under the beds (wrappers/toys/tissues). The bathroom floors and showers did not look very clean and it overall just could have been cleaner. Great location though and plenty of space.
Stayed 3 nights in Jul 2022
Response from Corporate Housing on 19 Jul 2022
Thank you for staying with us. Wish you had said something during your stay so we could have taken some action. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

10/10 Excellent

Hilda

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
The overall property was great. The beds were great, the cleanliness was great, and the ease of parking was great. Visually inside it’s very unique and the kids really enjoyed that. Also the separation of spaces is ideal.
Stayed 5 nights in Apr 2022
Response from Corporate Housing on 13 May 2022
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

8/10 Good

Alexis

Travelled with family
Liked: Amenities, property conditions & facilities
Property was in a great location. Communication with management staff was good, but check in was confusing. Unit was nice, but wasn’t very clean.
Stayed 3 nights in Apr 2022
Response from Chris Rivers on 17 Apr 2022
Hi Alexis, We are using a self service check in setup as preferred by many guests, I know it is confusing sometimes but the instructions was provided before hand for better understanding. We will inform our staff about the cleaning to make sure that this will not happen again

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, room comfort
Genial
Lugar espectacular cómodo y agradable todos en mi familia quedaron sorprendidos x la comodidad y seguridad….gracias y con seguridad repetiría el lugar
Stayed 3 nights in Mar 2022
Response from Jo on 4 Apr 2022
Thank you so much, Alejandro! We are glad you enjoyed your stay. We will love to host you again on your next trip!

10/10 Excellent

Linda K

Travelled with family
Liked: Cleanliness, room comfort
We loved it! It was super close to so many awesome things that it was a perfect place to stay. We did have an issue with the internet, but that could be a simple fix.
Stayed 7 nights in Dec 2021
Response from Chris R on 14 Dec 2021
Hi Linda, Thank you for this perfect review, we will have our staff check the internet right away. Best! Pelican Residences

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Spacious and clean, this apartment was a great option for 2 adults and four children. Communication was excellent and underground parking was a bonus! Walking distance to the Walk of Fame, short drive to Universal. So many options! We would stay again for sure.
Stayed 3 nights in Aug 2021
Response from Chris Rivers on 8 Aug 2021
Hi Guest, Thank you for this wonderful review, we hope to host you again in the future. Best!

8/10 Good

Martina

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2020
Response from Corporate Office on 21 Oct 2020
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

10/10 Excellent

Bettina

Business traveller
Liked: Cleanliness, room comfort
Stayed 14 nights in Jun 2020
Response from Corporate Office on 21 Jul 2020
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Covid travel
It was very clean with secure parking.
Stayed 3 nights in Apr 2020
Response from Chris Rivers on 1 May 2020
Hi Guest, Thank you for this review - we hope to host you again in the future. Thanks!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location it's great! 15 minutes from Universal. A lot of things near by including grocery store
Stayed 4 nights in Nov 2019
Response from Hotel Management on 1 Dec 2019
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Jo on 8 Oct 2019
Hi Tiffany, Thank you for the ratings! We hope to host you on your next trip!

10/10 Excellent

MOHAMMAD

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Good location, very comfortable stay, thank you Sonia
Stayed 7 nights in Sep 2019
Response from Hotel Management on 2 Oct 2019
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

8/10 Good

Sam, Sydney

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Private building in the heart of Hollywood. Convenient for walking and gated garage for our car. Great food options within walking distance and for delivery.
Stayed 4 nights in Sep 2019
Response from Corporate Office on 17 Sept 2019
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2019
Response from Corporate Office on 26 Jun 2019
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from Corporate Office on 12 Jun 2019
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

6/10 Okay

Verified traveller

Stayed 5 nights in May 2019
Response from Corporate Office on 27 May 2019
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's close to the Walk of Fame and the apartment is amazing with a lot of amenties go with. Will recommend this place to anyone.
Stayed 5 nights in May 2019
Response from Corporate Office on 27 May 2019
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

10/10 Excellent

Romina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place! Great location! Great staff
Stayed 6 nights in Apr 2019
Response from Corporate Office on 1 May 2019
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in the heart of Hollywood. Convenient to everything.
Stayed 4 nights in Apr 2019
Response from Corporate Office on 1 May 2019
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

10/10 Excellent

Verified traveller

Stayed 3 nights in Apr 2019
Response from Chris Rivers on 18 Apr 2019
Hi, Thank you for your review, we hope to host you again in the future.

2/10 Terrible

Jamiah

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 3 nights in Mar 2019
Response from Chris Rivers on 3 May 2019
Hi Jamiah, We would like to know the reason behind this feedback, we need to understand as to why we are given this score so that we can check on our end and hopefully improve in the future. Thanks!

4/10 Poor

Verified traveller

Stayed 5 nights in Mar 2019
Response from Chris Rivers on 30 Apr 2019
Hi Guest, May we know the details as to why we got a review like this, we need to understand where did we made a mistake so that we can improve in the future. Thanks!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was in the heart of Hollywood and close to all attractions
Stayed 8 nights in Jan 2019
Response from Chris Rivers on 16 Jan 2019
Hi, Thank you for this wonderful review, we hope to host you again and maybe we can get 5 star next time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2018
Response from Jo on 2 Jan 2019
Hi, Thanks for your rating. Appreciate if you can write a good review for us.

6/10 Okay

Verified traveller

Stayed 4 nights in Dec 2018
Response from Corporate office on 19 Dec 2018
Thank you for staying with us. Please let us know what you didn't like. We didn't receive any complaint from you while you were staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

DARRYL

Liked: Staff & service, property conditions & facilities, room comfort
Great location, handy to bus, metro rail. a lot of hollwoods attractions are local. Safe as well.
Stayed 6 nights in Dec 2018
Response from Tony on 18 Dec 2018
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback!

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness
We liked the location behind Ralph’s but felt like we were imposing on the staff. It’s a residential block so casual renters are treated as very much second class citizens.
Stayed 5 nights in Nov 2018
Response from Corporate Office on 1 Dec 2018
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback!

2/10 Terrible

Ellen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible service and worst handling of complaints!
1. Even as I gave specific details on my arrival per their instructions, they kept passing me feom one person to call and meet, to another... and we ended waiting a very long time before we found the person who can bring us to our unit. 2. DIRTY really gross dishes in the dish washer and some cups on the sink when we arrived! 3. somebody, which the management later admitted, BARGED INTO OUR UNIT, without knocking! Almost gave my 75-year old mother who has a heart condition, a heart attack. And i have an email from the pelican’s management even practically calling me a liar! Worst service ever already as it is... even more terrible was the handling of the complaints. Contact me before you even consider this place. I am a Managing Director at a prestigious global company and I don’t do complaints for the sake of complaining. This hotel is managed like a fly by night company! I left 3 days earlier than planned and paid for and noone has even come backed to me about my refund. I ended up paying a real hotel (which I recommend you do already)... just so we can proceed with the vacation i have promised my elderly parents
Stayed 7 nights in Oct 2018
Response from Corporate Office on 21 Nov 2018
We do apologize for the inconvenience. However, we did check on all the complaints you had compiled from the time you checked in. We use a professional cleaning company and these complaints were not found to be true. I am sorry, but as a company policy, we cannot agree your request for compensation on incorrect complaints. Apologize for the inconvenience once again.

10/10 Excellent

DeeElle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2018
Response from Corporate Office on 11 Nov 2018
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

10/10 Excellent

Vez, Montreal, Quebec

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Even better than anticipated - super pleased with the property!
Stayed 3 nights in Oct 2018
Response from Jo on 27 Oct 2018
Thank you for giving us a good review! You are a wonderful guest as well and we hope hosting you in your next trip! Our warm Regards,

10/10 Excellent

Annette, Denver,Co

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The kindness of the team . Thank you for an amazing trip
Stayed 4 nights in Oct 2018
Response from Chris Rivers on 24 Oct 2018
Hi Anette, Thank you for this feedback -- we hope to host you in the future. Thanks!

6/10 Okay

Verified traveller

Disliked: Staff & service
Have to call several times to get the key!
Stayed 3 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from Corporate Office on 22 Sept 2018
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

8/10 Good

Eric, Toronto, ON

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
The apartment was nice and modern and had a good kitchen. However, the service was poor. We arranged to pick up the key but we had to wait for 45 minutes for him to show up. He kept saying he's almost there every 15 minutes. Not a good start. Second, there were no toiletries, only half a roll of toilet paper, no paper towels and the coffee maker didn't work. Thirdly, the toilet tank would randomly refill itself and some of the cabinet doors in the kitchen were loose and wouldn't close properly. And to top it off, we found a pair of underwear left behind the sofa bed from a previous guest. They eventually brought over the missing items but still didn't bother to pick up the underwear. Clearly this is not a place that looks after the details.
Stayed 3 nights in Aug 2018
Response from Corporate Office on 11 Sept 2018
Thank you for staying with us. Wish you had said something during your stay so we could have taken some action. However we believe in giving our customers the very best and we will make sure all this is resolved. Thanks

8/10 Good

Aaron, Amsterdam, the Netherlands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2018
Response from Corporate Office on 3 Sept 2018
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CONVENIENT PLACE CLOSE TO EVERYTHING HOLLYWOOD!
We loved staying at the apartment. Perfect location in hollywood blvd. We were walking distance to EVERYTHING! The apartment itself was beautiful. Beds and sheets were comfy. Although one of the sofa beds had a broken leg frame, our daughter slept on the smaller one ( but was less comfy). Check out process was a little complicated. Would have been better if they had an extra key so my niece didnt have to go back upstairs to leave key in the apartment. She said some stranger followed her up to the 3rd floor and back down and she felt unsafe and had to run back out. Luckily, there were two ladies that walked in the elevator with her. Scary.
Stayed 3 nights in Aug 2018
Response from Corporate Office on 13 Aug 2018
Thank you for staying with us. The apartment is in a very safe and has security guards and cameras. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Hollywood boulevard apartment
The home was great and just what we needed. The check in process was a little odd and could be improved with better communication
Stayed 4 nights in Jul 2018
Response from Corporate Office on 16 Jul 2018
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.